Assessment Evidence Guide
For
Level 3 for Computer Operator/IT
Assistant
Formative Assessment
1. Maintain Computer System
Date 13-17 Nov, 2023
Lahore
National Vocational & Technical
Training Commission
1
Instruction Sheet for the Candidate
Qualification NVC Level 3 Computer Operator/IT Assistant
Competency
Standard
1. Maintain Computer System
Purpose of
Assessment
Formative Assessment
Name______________________________________________________
Candidate
Details
Registration/Roll Number_______________________________________
To meet this standard, you are required to complete the following
within 03 Hrs. time frame (for practical demonstration & assessment):
Install system Software
Install /Configure peripheral devices
Install Application Software
Guidance for Update/Upgrade device driver
Candidate Update/upgrade software
Uninstall software
Perform windows scan
Format External storage
Troubleshoot Basic software errors
Troubleshoot Basic hardware faults
During a practical assessment, under observation by an assessor, you are
Time: 3 Hrs.
required to
1. Install system Software
Minimum
Evidence Check hard disk drive for installed OS (if required).
Required Create hard disk drive backup (if required)
Create partitions (if required) and format hard disk drive.
Install required operating system by following manual.
Troubleshoot errors while installation (if required)
2. Install /Configure peripheral devices
Read the Device's Manual before the plug-in.
Connect devices to computer using appropriate cable
Download and install Device drivers.
Configure Device Settings (if required)
Test the installed devices
Disconnect the device properly (if required)
3. Install Application Software
Install Application software as per installation guides and end-
2
user requirements/license agreement
Use installation method like customized or full
Install the software in desired location
Verify the installation.
4. Update/Upgrade device driver
Scan computer for hardware changes
Update/upgrade device drivers
Make sure that updated features are in accordance with the
specifications / requirements.
Perform compatibility test for the Hardware components and
peripheral devices
5. Update/upgrade software
Check for updates using available options for update
Choose the Update Method “Check for Updates” or “Update
Now”
Wait for the Update to Complete
Restart the Application if required
Verify the update
6. Uninstall software
Open control panel and choose programs and features
Select the required software to uninstall
click the "Uninstall"` button
Follow the on-screen instructions to uninstall the software
7. Perform windows scan
Open Windows Security
Navigate to the Virus & Threat Protection section
Select "Virus & Threat Protection"
Click on "Quick Scan."
View Scan Results
Review and Take Action
8. Format External storage
Connect the External Storage Device
Open File Explorer
Locate the External Device and Right-Click on the Device
3
Select "Format
Configure Format Options
Wait for Formatting to Complete
9. Troubleshoot Basic software errors
Restart the Software
Check for Software Updates
Restart Your Computer
Check for Error Messages
Review System Requirements
Check for Conflicts
Disable Add-ons or Extensions
Run as Administrator (Windows)
Check for Disk Space
Reinstall the Software
Restore from Backup
Check for Malware
10. Troubleshoot Basic hardware faults
Check Connectivity of device
Restart Your Computer
Inspect for Visible Damage
Check for Error Messages
Disconnect and Reconnect Peripherals
Update Drivers and Firmware
Run Hardware Diagnostics
Swap Components
Check for Loose or Unseated Components
4
Self-Assessment Checklist
Candidate Name
Registration No.
Qualification NVC Level 3 Computer Operator/IT Assistant
Competency
Standard
1. Maintain Computer System
Purpose of
Assessment
Formative Assessment
Install system Software
Install /Configure peripheral devices
Install Application Software
Update/Upgrade device driver
Update/upgrade software
Assessment Task Uninstall software
Perform windows scan
Format External storage
Troubleshoot Basic software errors
Troubleshoot Basic hardware faults
I can……………….
Performance Criteria Yes No
1. Check hard disk drive for installed OS (if required).
2. Create hard disk drive backup (if required)
3. Create partitions (if required) and format hard disk drive.
4. Install required operating system by following manual.
5. Troubleshoot errors while installation (if required)
6. Read the Device's Manual before the plug-in.
7. Connect devices to computer using appropriate cable
8. Download and install Device drivers.
9. Configure Device Settings (if required)
10. Test the installed devices
11. Disconnect the device properly (if required)
12. Install Application software as per installation guides and
end-user requirements/license agreement
13. Use installation method like customized or full
14. Install the software in desired location
15. Verify the installation.
16. Scan computer for hardware changes
17. Update/upgrade device drivers
18. Make sure that updated features are in accordance with the
specifications / requirements.
19. Perform compatibility test for the Hardware components and
5
peripheral devices
20. Check for updates using available options for update
21. Choose the Update Method “Check for Updates” or “Update
Now”
22. Wait for the Update to Complete
23. Restart the Application if required
24. Verify the update
25. Open control panel and choose programs and features
26. Select the required software to uninstall
27. click the "Uninstall"` button
28. Follow the on-screen instructions to uninstall the software
29. Open Windows Security
30. Navigate to the Virus & Threat Protection section
31. Select "Virus & Threat Protection"
32. Click on "Quick Scan."
33. View Scan Results
34. Review and Take Action
35. Connect the External Storage Device
36. Open File Explorer
37. Locate the External Device and Right-Click on the Device
Select "Format
38. Configure Format Options
39. Wait for Formatting to Complete
40. Restart the Software
41. Check for Software Updates
42. Restart Your Computer
43. Check for Error Messages
44. Review System Requirements
45. Check for Conflicts
46. Disable Add-ons or Extensions
47. Run as Administrator (Windows)
48. Check for Disk Space
49. Reinstall the Software
50. Restore from Backup
51. Check for Malware
52. Check Connectivity of device
53. Restart Your Computer
6
54. Inspect for Visible Damage
55. Check for Error Messages
56. Disconnect and Reconnect Peripherals
57. Update Drivers and Firmware
58. Run Hardware Diagnostics
59. Swap Components
Candidate’s Signature__________________ Assessor’s Signature____________________
Date: _______________________________
Assessors Judgment Guide
Qualification NVC Level 3 Computer Operator/IT Assistant
Competency
Standard
1. Maintain Computer System
Purpose of
Assessment
Formative Assessment
Candidate Name: ______________________________________________________________
Details
Registration/Roll Number: ______________________ Signature: _______________
COMPETENT NOT YET COMPETENT
Name of the Assessor________________________________________________
Assessment
Outcome Assessor’s code: ____________________________________________________
Signature: ________________________________
Assessment Summary (to be filled by the assessor)
Activity Method Result
Competent
Competent
Not Yet
Observation
Role Play
Portfolio
Nature of Activity
Written
Oral
Practical Skill Demonstration
Knowledge Assessment
Other Requirement
Observation Checklist
Install system Software
Assessment Task Install /Configure peripheral devices
7
Install Application Software
Update/Upgrade device driver
Update/upgrade software
Uninstall software
Perform windows scan
Format External storage
Troubleshoot Basic software errors
Troubleshoot Basic hardware faults
During the practical assessment, candidate demonstrated the
following:
Yes No Remarks
1. Check hard disk drive for installed OS (if required).
2. Create hard disk drive backup (if required)
3. Create partitions (if required) and format hard disk
drive.
4. Install required operating system by following
manual.
5. Troubleshoot errors while installation (if required)
6. Read the Device's Manual before the plug-in.
7. Connect devices to computer using appropriate cable
8. Download and install Device drivers.
9. Configure Device Settings (if required)
10. Test the installed devices
11. Disconnect the device properly (if required)
12. Install Application software as per installation guides
and end-user requirements/license agreement
13. Use installation method like customized or full
14. Install the software in desired location
15. Verify the installation.
16. Scan computer for hardware changes
17. Update/upgrade device drivers
18. Make sure that updated features are in accordance
with the specifications / requirements.
19. Perform compatibility test for the Hardware
components and peripheral devices
8
20. Check for updates using available options for update
21. Choose the Update Method “Check for Updates” or
“Update Now”
22. Wait for the Update to Complete
23. Restart the Application if required
24. Verify the update
25. Open control panel and choose programs and
features
26. Select the required software to uninstall
27. click the "Uninstall"` button
28. Follow the on-screen instructions to uninstall the
software
29. Open Windows Security
30. Navigate to the Virus & Threat Protection section
31. Select "Virus & Threat Protection"
32. Click on "Quick Scan."
33. View Scan Results
34. Review and Take Action
35. Connect the External Storage Device
36. Open File Explorer
37. Locate the External Device and Right-Click on the
Device Select "Format
38. Configure Format Options
39. Wait for Formatting to Complete
40. Restart the Software
41. Check for Software Updates
42. Restart Your Computer
43. Check for Error Messages
44. Review System Requirements
9
45. Check for Conflicts
46. Disable Add-ons or Extensions
47. Run as Administrator (Windows)
48. Check for Disk Space
49. Reinstall the Software
50. Restore from Backup
51. Check for Malware
52. Check Connectivity of device
53. Restart Your Computer
54. Inspect for Visible Damage
55. Check for Error Messages
56. Disconnect and Reconnect Peripherals
57. Update Drivers and Firmware
58. Run Hardware Diagnostics
59. Swap Components
Competent Not Yet Competent
10
Knowledge Assessment
Qualification NVC Level 3 Computer Operator/IT Assistant
Competency
Standard
1. Maintain Computer System
Purpose of
Assessment
Formative Assessment
Candidate Name: ______________________________________________________________
Details
Registration/Roll Number: _________________ Candidate Signature: ___________
COMPETENT NOT YET COMPETENT
Assessment Name of the Assessor: ________________________________________________
Outcome
Assessor’s code: ____________________________________________________
Signature of the Assessor: _______________________
Candidate’s response is not required to be identical, but similar concepts and/or keywords must be used. Oral
questioning may be used to clarify candidate understanding of topic and its application.
Questions (Candidate confidently answered questions correctly and demonstrated Not
Satisfactory
understanding of the topics and their application) Satisfactory
1. What is the primary role of system software on a computer?
2. Why is it necessary to configure peripheral devices when
setting up a new computer?
How does application software differ from system software
3. in terms of functionality?
11
What can be the consequences of using outdated device
4. drivers?
5. Why is it important to regularly update application software?
Name one benefit of uninstalling unnecessary software from
6. a computer.
What is the purpose of performing a Windows Scan on a
7. computer?
8. When might it be necessary to format external storage,
such as a USB drive?
12
9. What is the first step you should take when
encountering a basic software error on your computer?
10. How can you identify basic hardware errors on a
computer?
Feedback to the Candidate
Candidate’s Signature__________________ Assessor’s Signature _________________
13
Answer Key
The primary role of system software is to manage hardware resources and provide
1.
essential services to the computer.
Configuring peripheral devices is necessary to optimize their performance and ensure
2.
seamless integration with the computer system.
Application software is designed to perform specific tasks for the user, while system
3.
software manages hardware and provides common services.
Outdated device drivers can lead to compatibility issues, reduced device efficiency, and
4.
potential security vulnerabilities.
Regularly updating application software is crucial to improve functionality, fix bugs, and
5.
enhance security.
Uninstalling unnecessary software helps free up disk space and can improve overall system
6.
performance.
Performing a Windows Scan helps identify and fix issues within the Windows operating
7.
system, improving overall system stability.
Formatting external storage is necessary when the storage device is new, corrupted, or
8.
needs to be cleared of data for reuse.
The first step in troubleshooting basic software errors is to restart the computer, as this can
9.
resolve many temporary issues.
Basic hardware errors can be identified through diagnostic tools, error messages, and
10.
checking the physical connections of hardware components.
14