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Complaint Management System Overview

The document outlines a complaint management system that includes fields for customer information, complaint details, and production data. It allows for the acceptance or rejection of complaints by quality personnel, with notifications sent to both sales and quality modules. Additionally, it includes a history of complaints, justification options, and actions to be taken based on the selected reasons for the complaints.

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nhjack624
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2 views6 pages

Complaint Management System Overview

The document outlines a complaint management system that includes fields for customer information, complaint details, and production data. It allows for the acceptance or rejection of complaints by quality personnel, with notifications sent to both sales and quality modules. Additionally, it includes a history of complaints, justification options, and actions to be taken based on the selected reasons for the complaints.

Uploaded by

nhjack624
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd

Compalint Number

Customer Name

Lot Number-1
Lot Number-2

Color Auto

Dyeing Production Auto KG

Winding Production Auto Qty

Inspection Auto Qty

Complaint ( Select from the list)

Compalnt Qty

Deliver to Customer Qty ( Manual Input)

Physical sample Available/Not Avilable Qty ( If available then qty if not available then Blank can not input

Garments Type Select from drop down

Sweing part Select from drop down

Comments

Add picture

This part will be avilable on both sales and quality module

After adding one complaint it will go to the quality module notification

Quality person Accept or reject ( Reject reasons from drop down list)

Add comments on accept or reject option

If it accept or reject it shows in sales notification

Print option
lable then Blank can not input qty)
History of Complaint request

Justification Justify/Not Justify

IF Justify

Problem-1 Select from drop down Select Department Dyeing/Winding/ins/store

Problem-2 Select from drop down Select Department Dyeing/Winding/ins/store

Problem-3 Select from drop down Select Department Dyeing/Winding/ins/store

Problem-4 Select from drop down Select Department Dyeing/Winding/ins/store

Comments

IF not Justify

Comments

This problem will go to respective department notification


Complaint list Which are accepted

Select Complant

inding/ins/store

inding/ins/store

inding/ins/store

inding/ins/store
From notification they will go to complaint form

Reasons -1 Select from drop down Action-1 Action-2 Action-3

Reasons -2 Select from drop down Action-1 Action-2 Action-3

Reasons -3 Select from drop down Action-1 Action-2 Action-3

Reasons -4 Select from drop down Action-1 Action-2 Action-3

After submitting this form it will again go to quality notification

Quality department will finalize and submit

then it will to sales notification


Select from drop down ( Minimum 1 action mandatory)

Select from drop down

Select from drop down

Select from drop down

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