1.
you are creating a script with or creating a script with multiple pages that have a common header
section. Choose an efficient way to create a multiple-page script.
a. Create a component template for the header section and use it in subsequent pages.
b. Create a header section individually for all pages.
c. Use script template to duplicate header sections.
d. Use export-import feature.
2. Where, in genesis cloud CX, can you search for people in your organization and add external
contacts?
a. Documents
b. Activity
c. Directory
d. Location
3. Select the built-in variables available in scripts.
Choose 3 answers
a. agent name
b. queue name
c. customer preferred language
d. agent called duration
4. select the correct statements that apply for scripting sharing in genesis cloud CX.
Choose two answers
a. cannot share scripts between users
b. can share scripts with other users within the same organization
c. cannot share scripts across divisions
d. can share scripts across organization
5. Using the _________action in scripts, you can temporarily stop recording the interaction.
a. Hold
b. secure pause
c. secure hold
d. stop recording
6. In the invoke secure flow action, if the return after flow completion setting is switched to yes,
then________.
a. The script ends and the system disconnects the agent from the call when The call passes to
the IVR.
b. The system aborts the agent call.
c. The system returns the call to the agent and script after processing the secure IVR.
7. Genesis cloud CX combines the routing information from all the sites into A/an_________
a. Number plan.
b. Trunk
c. Edge
d. outbound call
8. by default come on line recording is disabled.
a. TRUE
b. False
9. once you set the page name in scripts you can change it later.
a. True
b. False
10. Customer can use hardware acquired from their preferred vendor for a BYOC promises each
server under the genesis hybrid model.
a. True
b. False
11. Arrange the steps in the correct order for creating a script template.
1. Click admin > contact center> script.
2. On the toolbar, click the script menu.
3. Click the name of the script in which the template is to be created.
4. Type a name in the template name box and optionally fill in the description.
5. Select create template form script
6. click create template
a. 1 2 3 5 4 6.
b. 1 3 2 4 5 6.
c. 123456.
d. 1 3 2 5 4 6.
12. Select the default page name which the editor automatically adds when you create a new script.
a. Homepage
b. script page
c. start page
13. a branch site can be converted to a core site when.
a. The option “change to core site” is selected.
b. An edge is assigned to the branch site.
c. An existing courtside is demoted to a branch site.
d. The location assigned to the branch site is deleted.
14. Richard is assigned the task of creating customer outbound campaign scripts he wanted to display
the current value of customer’s First name on the script page.
Help him by choosing the correct syntax.
A. {(Outbound. First name)}
B. ((outbound. First name))
C. outbound. First name
D. {{outbound. First name}}
15. what property should you enable for a variable whose value is to be saved to external storage?
a. Custom
b. input
c. output
d. external
16. What action transfers the interaction to a number, Queue, or users so the agent do not have to
remember where to transfer interaction?
a. Consult transfer
b. invoke secure flow
c. blind transfer
d. schedule callback
17. once you create a custom field on your profile, it cannot be deleted from the admin interface.
a. True
b. False
18. Which of the following statement is not true regarding management units?
A. Agents that handles the same set of interaction should belong to the same management unit.
B. Management units partition agents and interactions into logical groups.
C. A maximum of 100 agents can be added to a single management unit.
D. They help you create, manage, and view schedules for a group.
19. Which of the following attribute ensures that the interactions are routed to the most qualified
agent?
Choose two answers
a. Languages
b. Medians
c. skills
d. index ratings
e. knowledge levels
20. if you navigate to any other page without saving the script, the updates are not reflected when
you return to the script.
a. True
b. False
21. HTML, JavaScript, or CSS is pre quested for configuring genesis cloud CX script.
a. True
b. False.
22. How many built-in script templates are available in genesis cloud CX?
a. 2
b. 4
c. 3
d. 5
23. choose the components used to present information to agents in the scripts.
Choose 4 answers
a. visual controls
b. editor
c. text
d. reports
e. navigational aids
f. graphics
24. which of the following statement about script is true?
a. Script can be used for inbound interactions only.
b. Scripts are only used to configure flows when setting up architect
c. scripts can be used in all types of interactions
d. scripts may be used for outbound dialing campaigns only
25. you can combine genesis cloud CX voice and byoc cloud to get the benefits of both cloud
telephony connection options
a. true
b. false
26. every script page as a horizontal stack container placed in it by default.
a. True
b. False
27. which of the following statements about templates in scripts are true?
Choose two answers
a. script templates are entIrE scripts that have been packed for reuse.
b. Use a component template when you create a new script
c. a script template contains a single saved component such as text, or a layout of components
such as a horizontal stack container
d. component templates are parts of a page that you can reuse in other scripts
28. you are an outbound admin and required to configure a script to allow agent to create a contact
in the contact list select the correct sequence.
1. Associate a contact list with script.
2. Create a script.
3. Invoke the “outbound create contact” action with appropriate variable.
4. Enable outbound features.
a. 2,4,1,3.
b. 1,2,3,4.
c. 2,3,4,1.
d. 2,4,3,1.
29. Which of the following statements about templates in scripting are true?
Choose two answers
a. script templates are entire scripts that have been packed for reuse.
b. Use a component template when you create a new script.
c. A script template contains a single saved component such as text, or a layout of components
such as a horizontal stack container.
d. Component templates are part of a page that you can reuse in other script.
30. An agent is handling a call as a part of an outbound dialing campaign and needs to transfer the
call to another agent but also want to pass info about the interaction to the second agent. Select
The correct statement.
a. Update the customer details in script
b. update the customer details in the script and invoke” outbound update contact” action
c. use the notes select to pass information about the interaction
d. both A and B
31. you are creating a variable to store your value from an external CRM the _______property must
be enabled.
a. Input
b. Capture
c. Output
d. External
32. which data type is supported in the script interface?
a. Sting
b. Char
c. Number
d. Boolean
33. Identify the template that contains one or more visual components that you can insert into a
script page.
a. Custom template
b. script template
c. component template
34. _______Binds the numbering plan with the trunk.
a. Inbound route
b. outbound route
c. edge
d. edge group
35. what are the different roles that permit you to edit script?
Choose two answers
a. pure cloud user
b. outbound admin
c. script designer
d. master admin
e. outbound agent
36. Identify the script property which is used for exchanging or passing data from one application to
another that is.
a. Callback
b. data actions
c. UUI
d. Outbound
37. where are genesis cloud CX call recording stored by default?
a. Edges
b. Cloud
c. web services
d. AWS cloud
38. Using the_________action in scripts, you can temporarily stop recording the interaction.
a. Hold
b. secure pause
c. secure hold
d. stop recording
39. select the correct statements that applies for scrip sharing in genesis cloud CX.
Choose two answers
a. cannot share scripts between users
b. can share scripts with other users within the same organization
c. cannot share script across divisions
d. can share scripts across organization
40. You cannot schedule a callback for more than 30 days in advance.
a. True
b. False.
41. Which daily mode dials multiple contacts Once agent becomes available?
a. Power
b. Predictive
c. Progressive
d. Agentless
42. using the variables name ‘value’ and ‘currency’, you must create a syntax to display 10 $ choose
the correct option.
Variables: value = 10, currency = $
a. {{value}} + {{currency}}
b. {value} + {currency}
c. {{value}} {{currency}}
d. {value} {currency}
43. Emma wants to work on genesis cloud CX scripts, select the correct statement that applies to this
scenario.
a. Emma must have prior experience in HTML and CSS
b. Emma must have prior experience JavaScript, HTML, and CSS
c. Emma must have prior experience Java, HTML and CSS
d. Emma must have knowledge about common scripting methods programming skills are not
mandatory
44. Alerts that have been read are not included in the alert count, even if they are still active.
a. True
b. False
45. which roles is automatically assigned to a new user?
a. User
b. communicate user
c. admin
d. employee
46. Which of the following routes interaction based on an algorithm that determines the best
available agent for the interaction?
a. Architect
b. automatic call distribution
c. emergency groups
d. scheduling
47. Kumar is connected to a customer dialed via genesis cloud CX outbound dialing to let him know
about the latest executive offers provided by the company. The customer says he's on vacation
and requests Kumar to call him back after four weeks. Select the idle statement to apply with this
scenario.
Choose two answers
a. Kumar uses outbound schedule callback action to intimate the callback request
b. in genesis cloud CX, you cannot schedule a callback for more than 20 days in advance
c. Kumar disconnects the interaction and sets the wrap up code as unavailable
d. in genesis cloud CX, you can schedule a callback up to 30 days in advance
48. a number plan determines how many and which digits are necessary for call routing
a. true
b. false
49. You are working on a complex script that has multiple stack containers and components
……………………………………………….
You have to select the correct component or container.
a. Validate
b. nesting indicators
c. debug
d. containers
50. Debbie is the admin for two genesis cloud six organizations ( org A and org B) And is responsible
for creating scripts both organizations have script layout(s). The correct statement that applies to
this scenario.
a. It is not possible to share a script between organizations.
b. Export the script templates from org A and import them into org B
c. Export the scripts from org A and import them into org B
d. export the component templates from org A and import them into org B
51. You can configure data actions in the script to read and write data to an external CRM.
a. True
b. False
52. which of the following is not a feature of genesis cloud CX contact center?
a. Human Capital Management
b. workforce management
c. quality management
d. automatic call distribution
53. by default, scripting doesn't having separate data type for decimals.
a. True
b. False
54. using the_________action in the call flow, you can transfer data to scripts.
a. Get participant data
b. call data action
c. set screen pop
d. update data
55. which of the following correctly shows how an outbound contact first name displays in a preview
mode?
a. Hello{{[Link] name}}
b. Hello{outbound. First name}
c. Hello(outbound. First name)
d. Hello[outbound. First name]
56. The____________allows you to easily format text using markdown syntax.
a. Image component
b. input component
c. markdown component
d. text component
57. you can modify the data type of variable once it has been created.
a. True
b. False
58. Files uploaded to the workspace can be shared with non- members of the genesis cloud CX
organization.
a. True
b. False