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Claims Process Overview and Workflow

The document outlines the claims process for Inland and Forwarding Discrepancy Reports (DR), detailing the timeline and status for each step from incident reporting to posting in the SAP system. It specifies the responsibilities of Operations, Claims, and Finance at both origin and destination branches. The total standard processing time for Inland DR is 27 days and for Forwarding DR is 30 days.

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bailagan03
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5 views2 pages

Claims Process Overview and Workflow

The document outlines the claims process for Inland and Forwarding Discrepancy Reports (DR), detailing the timeline and status for each step from incident reporting to posting in the SAP system. It specifies the responsibilities of Operations, Claims, and Finance at both origin and destination branches. The total standard processing time for Inland DR is 27 days and for Forwarding DR is 30 days.

Uploaded by

bailagan03
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd

CLAIMS PROCESS OVERVIEW

INLAND DR PROCESS STANDARD DR STATUS


Incident Date to DR Date or Discrepancy Reporting 1 OPEN
DR Date to Transmittal of DR to Claims 10 OPEN

Transmittal Date to DR Acknowledgment of Claims 3 ACKNOWLEDGED


DR Acknowledgment to Investigation Date 3 INVESTIGATED
Transmittal of Investigation Report (IR) to Finance for Recording 5 INVESTIGATED

Acknowledgment of Transmitted IR from Claims 2 FOR POSTING


Posting of Entry and Importation to SAP system 3 CLOSED

27

FORWARDING DR PROCESS STANDARD DR STATUS


Incident Date to DR Date or Discrepancy Reporting 1 OPEN
Transmittal of DR from Operations to Claims (destination) 4 OPEN
Transmittal Date to Acknowledgment of DR by Claims 1 ACKNOWLEDGED
Finalization of Initial investigation and transmittal of DR to Origin Branch 1 ACKNOWLEDGED

Acknowledgment of DR from Destination Branch 3 ACKNOWLEDGED


Claims referral and finalization of investigation process 10 ACKNOWLEDGED
Transmittal of Investigation Report (IR) to Finance for Recording 5 ACKNOWLEDGED
Acknowledgment of Transmitted IR from Claims 2 FOR POSTING
Posting of Entry and Importation to SAP system 3 CLOSED
30
RESPONSIBLE REMARKS
Operations
Operations this process covers the ATD preparation, obtaining all required
supporting docs and initial investigation of OPS

Claims
Claims
Claims

Finance
Finance

RESPONSIBLE REMARKS
Operations at destination branch
Operations at destination branch
Claims at destination branch
Claims at destination branch

Claims at origin branch


Claims at origin branch
Claims at origin branch
Finance at origin branch
Finance at origin branch

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