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Tourism & Hospitality Resume of Noran Hamza

Noran Emadeldin Hamza is a recent graduate with a Bachelor's Degree in Tourism and Hotels, seeking a position in the tourism and hospitality sector. She has experience as a Receptionist and Airline Ticketing Agent, managing front desk operations and booking flights, as well as roles in public service and social media management. Her skills include customer service, social media strategy, and proficiency in multiple software applications.

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3 views3 pages

Tourism & Hospitality Resume of Noran Hamza

Noran Emadeldin Hamza is a recent graduate with a Bachelor's Degree in Tourism and Hotels, seeking a position in the tourism and hospitality sector. She has experience as a Receptionist and Airline Ticketing Agent, managing front desk operations and booking flights, as well as roles in public service and social media management. Her skills include customer service, social media strategy, and proficiency in multiple software applications.

Uploaded by

sohilahekal0
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

CONTACT Noran Emadeldin Hamza

 Damietta
 01099451030
 noranhamza98@ [Link]

OBJECTIVE
Seeking a position in the tourism and hospitality sector where I can apply my
skills in customer service, reservations, and public relations, while
contributing to the team’s goals and my professional growth.

EDUCATION
New Damietta Higher institute for Hotel and Tourism (Tourism Studies
2019 Department) Bachelor's Degree in Tourism and Hotels
- 2023 Grade: Very good

EXPERIENCE
Jan 2025 - Receptionist & Airline Ticketing Agent
Present Tiket for Tourism
Managing front desk operations: welcoming visitors,
scheduling appointments, answering calls, and
handling correspondence.
Booking and issuing flight tickets using Amadeus, Galileo, NDC,
and Air Arabia systems.
Assisting clients in selecting suitable flights based on timing and
pricing.
Handling ticket modifications, cancellations, and reissues as
per airline policies.
Entering customer data accurately and ensuring follow-up
until ticket issuance.
Coordinating with airlines and suppliers to resolve booking issues.
Coordinating front desk and ticketing duties to deliver
seamless and professional customer service.
Effectively managing multitasking responsibilities under
pressure, while maintaining high-quality service and
attention to detail.
Keeping the front area organized and ensuring proper
Feb 2024 - documentation of customer and booking records.
Jan 2025
Public Service
National Authority for Social insurance
Maintained accurate records and ensured compliance with
regulatory requirements.
Supported the team with administrative tasks such as filing, data
Sep 2022 - May entry, and document preparation.
2023
Reservations Officer & Social Media
Specialist VIP Travel Tourism Company
Managed client reservations, ensuring smooth processing and timely
confirmations.
Coordinated with hotels, airlines, and tour operators to secure the
best deals for clients.
Delivered exceptional customer service, responding to inquiries
and resolving issues quickly and professionally.
Developed and implemented social media strategies to
increase brand visibility and engagement across platforms.
Created and posted content, including promotions, travel tips, and
Aug 2021 - customer testimonials, to maintain an active online presence.
Oct 2021
Intern
Damietta Port Authority, Public Relations Department
SKILLS
Customer Service & Relationship Management.
Social Media Strategy & Content Creation.
Event Coordination & Management.
Microsoft Office Suite (Word, Excel,
PowerPoint). Time Management & Problem-
Solving.
Strong Written and Verbal Communication.

LANGUAGES
Arabic (Native)
English (Very good)

COURSES
Amadeus
ICDL
HR & Human Development
Graphic design & Marketing

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