CBSE CLASS 12 BUSINESS STUDIES

CHAPTER – 3
BUSINESS ENVIRONMENT
REVISION NOTES

MEANING OF BUSINESS ENVIRONMENT:

The term business environment means the sum total of all individuals, institutions and other
forces that are outside the control of a business enterprise but that may effect its performance.
• The economic, social, political, technological and other forces, which operate outside a
business enterprise, also form part of the business environment.
• The organisation must be aware of the external forces and institutions and must be
dynamic to adapt itself to the changing external environment.
• The organisation must set goals and formulate plans and procedures based on the
changing external business environment.

FEATURES OF BUSINESS ENVIRONMENT

1. Totality of external forces: Business environment is the sum total of all the forces and
factors external to a business firm.
2. Specific and general forces: Business environment includes both specific and general
forces. Specific forces include investors, competitors, customers etc. who influence
business firm directly while general forces include social, political, economic, legal and
technological conditions, which affect a business, firm indirectly.

3. Inter-relatedness: Different elements or parts of a business environment are closely

interrelated. For example, increased awareness for health care has raised the demand for
healthy oil free food and healthy lifestyle.

4. Dynamic: Business environment is dynamic in which it keeps on changing with the

change in technology, shift in consumer preferences etc.

5. Uncertainty: Business environment is largely uncertain, as it is difficult to predict the

future happenings. Such as, frequent environmental changes in the field of technology
and fashion industry.

6. Complexity: Business environment is complex phenomenon, which is easier to

understand in parts, but it is difficult to understand in totality. Since the business
environment consists of various interrelated and dynamic forces, it is difficult to
understand the constituents of a given environment.

7. Relativity: Business environment is a relative concept whose impact differs from country
to country, region to region and firm to firm.
IMPORTANCE OF BUSINESS ENVIRONMENT

Identification of
opportunities to
get first mover
advantage

Assistance in
planning and Identification of
policy threats
formulation
IMPORTANCE
OF BUSINESS
ENVIRONMENT

Coping with Tapping useful

Rapid changes: resources

1. Business environment enables the firm to Identify opportunities to get the first
mover advantage: Environment provide various opportunities for business success.
Understanding it helps an organization in identifying advantageous opportunities and
exploiting benefits prior to competitors.

2. It helps the firm to Identify threats and early warning signal: Environmental
awareness can help managers of an organization to identify various threats on time and
serve as an early warning signal. For example, Bajaj Auto made considerable
improvements in its two wheelers when other companies entered the auto industry.

3. It helps in tapping useful resources: Business Environment is a source of various

resources such as man, machine, money, raw material, power etc. to a business firm. By
understanding the business environment an enterprise can design policies to acquire the
required resources and convert them into output that environment desires.
 4. It helps in coping with rapid changes: Business environment is very dynamic were
changes are taking place at a fast pace. Changes such as turbulent market conditions, less
brand loyalty etc. In order to cope with significant changes managers must understand,
examine, and develop a suitable course of action.

5. It helps in assisting in planning and policy formulation: Understanding and analysis

of business environment can be the basis for planning & policy formulation in an
organisation.

6. It helps in improving performance: The enterprise that continuously monitor the

environment and adopt suitable business practices are the ones, which not only improve
their performance but also continue to succeed in the market for a long period.

DIMENSIONS OF BUSINESS ENVIRONMENT

1. Economic Environment: It has immediate and direct impact on a business. Rate of

interest, inflation rate, change in disposable income of people, monetary policy, stock
market indices etc. are some economic factors, which could affect business firms.
 Increase or decrease of the economic factors result in opportunities or constraints on a
business enterprise.

2. Social Environment: Business environment includes various social forces such as

customs, beliefs, literacy rate, educational levels, lifestyle, values etc. Social trends
present various opportunities and threats to business enterprise.

Example the celebration of Diwali, Eid and Christmas in India provide financial
opportunities for confectionery manufacturers, garments businesses and many other
related businesses.

3. Technological Environment: It includes forces relating to scientific improvements and

innovations, which provide new ways of producing goods and services and new methods
and techniques of operating business. A businessman must closely monitor the
technological changes taking place in the industry as it helps in facing competition and
improving quality of the product.
Example, demand for LED smart HD tv’s instead of LCD tv’s, Use of artificial
intelligence in various companies etc.

4. Political Environment: It includes political conditions such as general stability and

peace in the country and the attitude of the elected government representatives hold
towards businesses. Political stability builds confidence among business community
while political instability and bad law & order situation may bring uncertainty in business
activities.
Example: Bangalore is called as the silicon valley of India due to the favorable political
conditions provided by the state government to the IT industries.

5. Legal Environment: It includes various laws and legislations passed by the Government,
administrative orders, court judgements, decisions of various commissions and agencies
at every level of the government center, state or local. Businessmen have to act according
to various legislations and their knowledge is very necessary.
Example: Advertisement of Alcoholic beverages is prohibited.

ECONOMIC ENVIRONMENT IN INDIA

DEMONETISATION:
The Government of India, made an announcement on November 8, 2016 with profound
implications for the Indian economy. The two largest denomination notes, `500 `1,000, were
‘demonetised’ with immediate effect, ceasing to be legal tender except for a few specified
purposes such as paying utility bills. This led to eighty six per cent of the money in circulation
invalid. The people of India had to deposit the invalid currency in the banks, which came along
with the restrictions placed on cash withdrawals. In other words, restrictions were placed on the
convertibility of domestic money and bank deposits. The main aim was to curb corruption, black
money and illegal activities.

FEATURES OF DEMONETISATION:
1. Demonetisation is viewed as a tax administration measure. Cash holdings arising from
declared income was readily deposited in banks and exchanged for new notes. But those
with black money had to declare unaccounted income and pay tax penalty was imposed.

2. Demonetisation is also interpreted as a shift on the part of the government indicating that
tax evasion will no longer be tolerated or accepted.

3. Demonetisation also led to tax administration channelizing savings into the formal
financial system.

4. Another feature of demonetization is to create a less-cash or cash-lite economy, i.e.,

channeling more savings through the formal financial system and improving tax
compliance.

IMPACT OF GOVERNMENT POLICY CHANGES ON BUSINESS AND INDUSTRY

 IMPACT OF GOVERNMENT
POLICY CHANGES ON BUSINESS
AND INDUSTRY
• Increasing Competition
• More Demanding Customers:
• Rapidly Changing Technological
Environment:
• Necessity for Change:
• Need for Developing Human Resources:
• Market Orientation:
• Loss of budgetary Support to the Public
Sector:

1. Increasing Competition: Changes in the rules of industrial licensing and entry of foreign
firm’s Indian market has increased market competition in India.

2. More Demanding Customers: Well-informed customers are more demanding.

Increased competition in the market gives customer wider choice of quality products at
reasonable price.

3. Rapidly Changing Technological Environment: Increased competition forces the firms

to develop new ways to survive and grow in the market.

4. Necessity for Change: After 1991, the market forces have become turbulent, as a result
of which the enterprises have to continuously modify their operations.

5. Need for Developing Human Resources: The changing market conditions of today
requires people with higher competence and greater commitment, hence there is a need
for developing human resources.
6. Market Orientation: Earlier firms followed production oriented marketing operations.
Today firms produce those goods & services as per the requirements of the customers.

7. Loss of budgetary Support to the Public Sector: The budgetary support given by the
central government to the public sector had declined to a considerable extend. Thus in
order to survive, the public sector have to be more efficient generate their resources and
profits.