Foreword

In Delhi, where millions of people traverse the city’s intricate web of streets
and alleys daily, the Delhi Metro stands as a beacon of modernity and
efficiency. Its modern trains, punctual schedules, and expansive network
have transformed the way people navigate, travel and experience the Delhi NCR areas.

As we delve into the realm of “Digitalization and Automation in Delhi Metro,” we embark on a
journey that encapsulates the confluence of technology and transportation. This handbook serves
as a testament to the relentless pursuit of innovation and excellence that defines the Delhi Metro.

From the implementation of cutting-edge digital systems to the integration of automated processes,
the Delhi Metro has continually pushed the boundaries towards technological advancement in
urban transit. Through meticulous planning, rigorous testing and unwavering dedication, the
metro has embraced digitalization and automation to enhance passenger experience, optimized
operations & maintenance practices and ensured sustainability.

In this handbook, readers will uncover the complex mechanisms behind the seamless operation
of the Delhi Metro, from smart ticketing solutions, operational advancement, advanced predictive
maintenance systems to initiatives taken to ease of internal processes for the commuters as well
as employees.

As we embark on this enlightening journey through the digital advancements of the Delhi Metro,
let us celebrate the spirit of innovation that propels us forward and reaffirms our commitment for
building smarter, efficient and more sustainable transportation for Delhi-NCR.

I appreciate the team for comprehensive exploration of this dynamic subject matter, shedding
light on the intricate interplay amoung technology, infrastructure, and human ingenuity. Their
insights offer invaluable lessons not only for metro rail systems, organizations and policymakers
but also for anyone with a vested interest in the advancement of urban transportation systems.

Dr. Vikas Kumar

Managing Director/DMRC

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Digitalization and Automation in Delhi Metro Rail Corporation

2
Preface
Going digital is no longer an option
for all of us, it is the default.
-Natarajan Chandrasekaran

Digitalization and automation are integral to the advancement of metro rail systems, and the
Delhi Metro stands at the forefront of this transformation. The digital revolution has not only
revolutionized the passenger experience but has also set new benchmarks for efficiency,
convenience, and safety in urban transit. From digital ticketing solutions to real-time passenger
information system and from smart station amenities to personalized services, the Delhi Metro
Rail Corporation (DMRC) has harnessed technology to elevate every aspect of metro travel.

As DMRC continues to innovate and evolve, digital innovation will remain at the forefront, ensuring
that passengers receive world-class transportation services that meet their evolving needs and
expectations.

In today’s fast-paced world, urban transportation systems are lifelines for millions of commuters.
DMRC has been at the forefront of transforming urban transit in India, offering unparalleled levels
of convenience, efficiency, and safety. Through digital innovation, DMRC has not only elevated the
passenger experience but has also set new standards for urban transportation.

This handbook “Digitalization and Automation in Delhi Metro” explores how DMRC is leveraging
digital technology to enhance the passenger experience and setting new benchmarks for urban
transportation. Since its inception, DMRC has adopted digitalization and automation as an integral
part of its working. The focus of this handbook is on some of the key recent inititaves undertaken
by DMRC using digital technologies for customer services, operations, maintenance, asset
management and business processes, offering valuable insights and practical guidance.

Within the pages of this handbook, readers will gain insight of the intricate mechanisms that
underpin the seamless operation of the Delhi Metro, from smart ticketing solutions to advanced
asset management systems. They are witnessing first hand, the transformative power of technology
in revolutionizing urban mobility and shaping the future of transportation.

I hope this handbook to serve as an inspiration to all who are directly or indirectly involved with
metro systems. It is my wish that this handbook encourages the adoption of digitalization in metro
rail systems, enabling the sharing of knowledge among professionals and contributing to the
advancement of urban transportation systems worldwide.

Dr. Amit Kumar Jain

Director/Operations & Services

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Digitalization and Automation in Delhi Metro Rail Corporation

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CONTENTS
Page
Title
No.
Foreword 1
Preface 3
Digitalization and Automation in Delhi Metro Rail Corporation 9

Ch. 1 Digitalization for Customer Services 10

1.1 Digital Ticketing 12
1.1.1 Multiple Ticketing Media 12
1.1.2 Multiple channels 13
1.1.3 Multiple modes of payment 14
1.2 Passenger Information Systems 15
1.3 Mobile Application - SAARTHI 2.0 16
1.4 DMRC Website ([Link]) 17
1.5 Customer Application for Relationship & Engagement (CARE) 22
1.6 Smart and Cashless Parking 23
1.7 One India - One Ticket 24
1.8 Leveraging ONDC 25
1.9 Carbon Lite Metro Travel 25
1.10 QR & Smart Card Help & Feedback Page 26
Chatbot CHETNA (Chatbot for Efficient Transit Navigation & Assistance)
1.11 28
powered with Artificial Intelligence
1.12 Way Forward 30
1.12.1 Account based Ticketing (ABT) 30
1.12.2 Near Field Communication (NFC) based ticketing 30
Integrated ticketing with Travel portals, event organizers like
1.12.3 31
IITF (Trade Fair) etc.
Integrated Ticketing between DMRC and NCRTC, New Delhi, dt:
1.12.4 31
21.08.2024

Ch. 2 Digitalization for Operational Efficiency 32

2.1 I-ATS (Indigenous Automatic Train Supervision) System 32
2.2 Crew Management System (CMS) 34
2.3 Operational Dashboard for Data Visualization - Trinetra 35
2.4 Block Management Application (BMA) 37
2.5 Performance & Reliability Application (PRA) 39
2.6 Bigdata for Route Planning for Feeder Services 41

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Digitalization and Automation in Delhi Metro Rail Corporation

Page
Title
No.
2.7 Way Forward 42
2.7.1 Line-Planning & Time Tabling 42
2.7.2 Crew Optimisation Application 43
2.7.3 i-CBTC (Indigenous Communication based Train Control) System 43

Ch. 3 Digitalization of Maintenance & Asset Management 44

3.1 Rolling Stock 45
Automatic Wheel Profile Monitoring/Measurement System
3.1.1 45
(AWPMS): Elevating Rail Safety (Mukundpur Depot)
Automatic Axle Bearing Temperature Alerting and Monitoring
3.1.2 47
System (On Pink & Magenta Line)
Automatic Gear Drive Monitoring System for Metro Trains
3.1.3 49
(Operational In Green Line Trains)
Paperless Train Maintenance Job Card System through Maximo
3.1.4 51
(Availability: Pink & Magenta Line Depots)
Up gradation of Existing Rolling Stock for enhancing
3.1.5 52
digitalization
Retro fitting provision of CCTV and Digital dynamic
[Link] 52
route map in RS-1 Trains
Conversion of old Analogue CCTV System to Digital
[Link] 53
CCTV System in RS-3 Trains of Line - 5
3.2 Signalling & Telecom 53
Advanced Remote Health Monitoring System for Signalling
3.2.1 53
(Installed on Line-7: Pink Line & Line-8: Magenta Line)
3.2.2 Integrated Data Management System (IDMS) 56
Alstom System CBTC Signalling LAB at Mukundpur Depot
3.2.3 58
(Line-7)
3.2.4 Nippon Signalling Lab at Kalindi Kunj Depot (Magenta Line) 59
3.3 Electrical (E&M and Traction) 60
3.3.1 Advanced Remote Monitoring System (Pink & Magenta Line) 60
3.3.2 Pantograph & OHE Camera System (Pink Line & Magenta Line) 61
3.3.3 i-Super SCADA 62
3.4 Civil & Track 66
Rail Check System: Advancing Rail Inspection for Safety and
3.4.1 66
Efficiency (Pink and Magenta Line)
3.4.2 Broken Rail Detection System (BRDS) 68
Rail Vision Track Inspection System (Implemented on Blue Line
3.4.3 70
& Yellow Line)
3.4.4 Drone Survey 71

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 Page
Title
No.
3.5. Way Forward 72
3.5.1 Panto Collision Detection System (PCDS) 72
3.5.2 Inventory Management 73
3.5.3 Overhead Catenary Monitoring System (OCMS) 73
3.5.4 X-ray machines (AI Enabled-Single View) 75
3.5.5 VR (Virtual Reality) and AR (Augmented Reality) 76

Ch. 4 Digitalization of Business Processes 77

4.1 Enhancement of SAP in line with chaning needs 78
4.2 Digitalization of Energy Meters (Prepaid Meters) 79
4.3 Up graded SAP ESS 80
4.4 BIM 360 & AEC Collection 80
4.5 STAMP (System for Tracking and Monitoring Projects) 81
4.5.1 Specimen Dashboards 82
4.6 Vendor Payment Portal 84
4.7 Other Applications 84
4.8 Digitalization of Learning Endeavors 86
4.8.1 Infrastructure and Facilities 86
4.8.2 Simulators 88
4.9 Way Forward 89
4.9.1 Customer Payment Portal 89
4.9.2 DMRC Medical Card Application 89
4.9.3 HR Chatbot 90
4.9.4 DMRC Quarter Inventory Management 90
4.9.5 Disciplinary and Appeal Rule (D&AR) Management 90

Ch. 5 Data Centre of Excellence 91

5.1 Program Overview 91
5.2 DCoE (Data Center of Excellence) Set-up 91
5.3 Data Platform 92
5.4 Key Use Cases in Drishti D4 93
5.4.1 Trinetra 2.0: Integrated Operations and Maintenance Control 93
5.4.2 Predictive Asset Maintenance for Rolling Stock 94
5.4.3 Predictive Asset Maintenance for Signalling 95
5.4.4 Predictive Asset Maintenance for Traction Overhead 96
5.4.5 Predictive Asset Maintenance for Escalators & Lifts 97

DMRC’s Vision for Digitalization 98

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Digitalization and Automation in Delhi Metro Rail Corporation

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 Digitalization and Automation
in Delhi Metro Rail Corporation
Nestled within the bustling heart of India’s capital, amidst the perpetual rhythm of life, stands as
a testament to modern engineering and innovation – the Delhi Metro Rail Corporation (DMRC).
Serving as the lifeline of the city, its extensive network weaves through the fabric of Delhi,
connecting disparate parts through an efficient metro rail system.

Since its inception, digitalization has been ingrained in the very essence of DMRC. New initiatives
such as the Automatic Fare Collection (AFC) system, digital train control systems, and advanced
rolling stock management exemplify DMRC’s commitment to technological advancement and
operational excellence. Indeed, DMRC stands as a pioneer in embracing digital solutions to enhance
the efficiency and reliability of urban transit.

The digital transformation in the context of metro rail systems entails the use of digital technologies
for Customer Services, Operations & Maintenance and Business Processes. The broad areas/
strategies for digital transformation in metro rail systems adopted by DMRC are as following:

03
02 Digitalization of
Maintenance Efficiency
& Asset management
04
Digitalization Digitalization
for Operational of Business
Efficiency Processes

01 05
Digitalization
for Customer Data Centre of
services Excellence

Areas of
Digital Transformation
in Delhi Metro

Figure 1.1 Digital Transformation in Delhi Metro

The aftermath of the pandemic has further propelled DMRC’s digital journey, catalyzing the
adoption of innovative technologies to meet evolving challenges and expectations. This
compendium serves as a testament to DMRC’s recent strides in digitalization, offering a glimpse
of the transformative initiatives undertaken and charting a path forward for continued innovation.

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Digitalization and Automation in Delhi Metro Rail Corporation

Digitalization for
Customer Services 1
Chapter

In the area of transportation, particularly within Metro systems, customer service stands as
a paramount objective. In tandem with the internet revolution, customer expectations have
evolved, necessitating a shift towards advanced digital solutions to meet their needs effectively.
Digitalization within Metro systems not only enhances customer experiences but also adds
substantial value by aligning with growing expectations.

Website Access

Customer Contact
Behavioral- Centre
Intent for
Journey Mobile Application

Chatbot, Expert
Consultations

Mobile App SAARTHI

(Momentum 2.0)

Data Blocks UPI Apps

Captured Across
Transactional
The Customer NCMC, Debit-cum-
Life Cycle Metro Card

Whatsapp based QR
Ticketing

Customer posts on
social media

1
24/7

Survey Data Analysis

Usage & 1

Feedback
Customer Enquiry

Customer Feedback

Figure 1.2 Digitalization for Customer Services

10
In the passenger segment, digital means playing a pivotal role in augmenting customer experience
through various avenues. Firstly, by facilitating ease of ticket booking via online platforms or mobile
applications, Metro systems streamline the often cumbersome process, ensuring convenience for
passengers. Additionally, through more informative and user-friendly websites, applications and
AI Chatbot, passengers gain access to comprehensive information regarding routes, schedules,
and services, empowering them to make informed decisions.
Moreover, digital integration with other service providers such as transportation networks or
urban planning systems, fosters seamless connectivity and intermodal mobility solutions, further
elevating the customer experience.
In essence, the digitalization of Metro systems represents a transformative shift towards enhancing
customer satisfaction, improving operational efficiency, and fostering greater connectivity within
urban transportation ecosystems.

DATA POINT DURING JOURNEY

In today’s digital age, incorporating technology into our daily commutes, whether to
the office or the market, is essential. The diagram below illustrates typically how digital
technology is utilized within the metro network during these journeys to offer end to
end solution. DMRC is striving to connect each data point through its efforts towards
digitalization as presented below:

Interchange points
for alternate modes
Service disruption of transport.
Validation of parking notification during the
reservation and car journey suggesting
parking. alternative mode/route. QR Code validation by
Use journey
2 bus conductor during
planner to get 3 4 5
the bus journey.
route options to Bus Stop
select suitable
one and book.
Use personal
vehicle to QR Code
reach metro Metro scanned at
parking with Parking lot AFC gates Metro Station
Walking to the
navigation to reach destination
from app. platform and
board the
1 HOME train.
Search nearest Office
Metro Station
with or without
Parking.
Search near para-transit
stand to get E-rickshaw
or E-auto.
Check the
travel history 10 9 8 7
and points
earned.
6

Alternatively leverage Para-Transit Stand

taxi options for first/last Destination Station Origin Station Take E-rickshaw
mile instead of personal Pickup delivery package Get deals on retail or F&B services to reach nearest
vehicle and book as part from the kiosk at Metro at Metro Station, Redeem loyalty metro station.
of journey plan. station. points towards discounts.

Figure 1.3 Data Points during Journey

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Digitalization and Automation in Delhi Metro Rail Corporation

1.1 DIGITAL TICKETING

The vision of DMRC is the ‘Commuting experience in Delhi Metro to be customer’s delight’.
Recognizing that ticket purchasing is a pivotal aspect of the overall commuting experience, DMRC
has dedicated efforts to simplify ticketing procedures and embraced innovative digital solutions.
Central to this endeavor is the ‘Ease of Booking’ program, which aims to revolutionize the ticketing
process by leveraging digital advancements. Through this multifaceted initiative, DMRC seeks to
redefine urban travel, offering passengers a seamless and convenient journey from start to finish.

The program is focussed on three pillars: multiple ticketing media, multiple channels, and
multiple modes of payment.

1.1.1 Multiple Ticketing Media

Recognizing the diverse needs of commuters, a plethora of options ranging from smart cards
to National Common Mobility Cards (NCMC) and QR tickets are introduced

NCMC, an interoperable card, can be used across all the metro systems & other transit systems
in India

DMRC has recently introduced multiple journey store value QR which allows more than one
journey and add value options on single QR with all discounts as available on smart card/
NCMC. There is no security fee for this product

Actively working to introduce Account Based Ticketing (ABT) and Mobile Phone-based Near
Field Communications
(NFC) technologies
Smart Single
ABT will facilitate any Card Journey QR
bank credit/debit card Ticket
to be accepted as a
travel card. With NFC,
the mobile phone can be NCMC
used as a travel card
Multiple Store Value
Multiple
Media Journey QR
Ticket

NFC
ABT

Figure 1.4 Multiple Ticketing Media

12
1.1.2 Multiple channels:

DMRC’s steady focus on providing multiple channels for ticket purchase exemplifies its
dedication to convenience of travellers & commitment to technological innovation.

From DMRC’s own mobile app (Saarthi), WhatsApp, PayTM, One Delhi App, PhonePe, Amazon
Pay, Ticket Vending Machines, and ticketing windows, DMRC leaves no stone unturned in
ensuring that commuters have a plethora of avenues to procure tickets

‘Saarthi (Momentum 2.0)’ mobile app, seamlessly integrates QR ticketing and services

One Delhi App facilitates travellers to plan their journeys using both metro and buses in Delhi
as well as buy tickets for both modes of transport

Integrated IRCTC-DMRC ticket facilitates seamless booking of DMRC ticket while booking
Indian Railway ticket for reserved accommodation

DMRC QR Tickets are available on Open Network for Digital Communication (ONDC) from
where any mobile app can access DMRC tickets to further selling it to the customers

DMRC One
Amazon Phone
Mobile Delhi PayTM
Pay Pay
App App

Multiple Channels

TVM TOM WhatsApp IRCTC ONDC

Figure 1.5 Multiple Channels

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Digitalization and Automation in Delhi Metro Rail Corporation

1.1.3 Multiple modes of payment

In tandem with its focus on multiple channels, DMRC has also championed diverse modes of
payments, embracing the digital revolution sweeping across the nation.

DMRC has proactively diversified its payment ecosystem by accepting credit/debit cards, UPI,
Net banking, Amazon Pay, and cash. Around half of ticket transactions are now done through
digital modes

Enhancing transactional efficiency and fostering a seamless and hassle-free payment

experience

Multiple Payment Modes

Credit / Debit
UPI Net Banking Cash
Cards

Figure 1.6 Multiple modes of payment

The ‘Ease of Booking’ program is about fundamentally enhancing the quality of the
commuter experience. Reduction in waiting time, promotion of digital payments, and
ease of booking tickets have collectively led to a remarkable satisfaction rate among customers.
Passengers now have the convenience of purchasing tickets even before arriving at the station.

The Delhi Metro recently

won the prestigious Highly
Commended Award under
the Digital Champion
category in Transport
Ticketing Global 2024 at
London. This award is a
global recognition of the
various digital ticketing
initiatives taken by DMRC in
Figure 1.7 Highly Commended Award under the Digital Champion category
the last couple of years. This
annual event attracts organisations from the transportation sector from across the world.

14
 1.2 PASSENGER INFORMATION SYSTEMS
The passenger information system provides This enhances the
passengers with up-to-date information about Overall commuter experience
Train schedules Improves operational efficiency
Arrivals, departures times Provides information to make
Service updates decisions about travel plans
Number of Coaches in next arriving train Ensures a smooth & reliable metro service

DMRC has a system of informing

occupancy of each cars (coach) of
the trains to the passengers on its
Magenta [Link] digital display
boards show the current occupancy
level of that coach i.e. percentage
of boarded passengers occupying a
particular coach.

This information helps passengers

make prompt decision about which
coach to board, allowing them to
choose a less crowded coach if
available. For example, the image
illustrates that the Coach 6 (C6) has Figure 1.8 PIDS showing occupancy in each coach (Magenta Line)
the passenger occupancy of 8%
which encourages passengers to move towards last coach as it is less congested.

This initiative bagged UMI 2023 award under the category ‘Metro Rail with the Best Passenger
Services and Satisfaction’ by Ministry of Housing and Urban Affairs, Government of India in
October 2023. DMRC
is working to introduce
similar system over
other lines using video
analytics on CCTV data
from cameras inside
trains.

Figure 1.9 Award in the

category of “Metro Rail with
the best passenger services
and satisfaction”

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Digitalization and Automation in Delhi Metro Rail Corporation

1.3 MOBILE APPLICATION - SAARTHI 2.0

A dedicated mobile application, is

available for
XX Android
XX iOS devices
It provides passengers with information
about
XX Metro services
XX Journey planner
XX Check train schedule
XX Station facilities
XX Route maps
XX Service updates
XX Ticket booking
Notification about disruption of metro
services (only available in the mobile app)
Figure 1.10 (a) Home Page (Saarthi 2.0)

Figure 1.10 (b) Home Page (Saarthi 2.0) Figure 1.11 Inauguration of Digital lockers for Passengers

16
 • Train Timings
01 • Journey Planner
• Ticket Booking
• Last Mile Connectivity 02
• Station Facilities • Parking Information
• Route Maps • Railway Stations Near Metro
• Service Updates • Places of Tourist Intersts
• AI Chatbot
Features
of
Provides Brick & Click Store
Saarthi 2.0 Digital lockers for the smart shopper
Digital lockers, stationed at the Metro, offer secure, tech-
On the go convenience of shopping
enabled management of parcel and other products, ensuring
for groceries and other essential
the swiftest delivery and retrieval processes. It can be utilized
items at the metro stations
by institutions such as banks for delivering crucial items
Brands can display their products and
like cheque books, debit cards, and
services through extended reality tools,
credit cards, as well as by e-commerce
03 and travellers can simply use a QR code
mechanism to shop the goods
companies, further underlining their 04
brilliance and practicality.
of their choice.

1.4 DMRC WEBSITE ([Link])

Details about Passengers can

Train timings Plan their journeys
Station facilities Check for service updates
Fare information Access other online services provided
by DMRC
Service alerts

Advanced Trip planner via Interactive Map – The Interactive Map feature on
the Website and Mobile App helps passengers to plan their journey quickly and
efficiently. Passengers are able to view the complete route for their journey along with
information of stations and interchanges on their selected route.

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Digitalization and Automation in Delhi Metro Rail Corporation

Passengers
can plan their
journey by
Selecting
of Origin &
Destination Passengers
stations. can plan their
journey by
Selecting of
desire date
& time.

Figure 1.12 DMRC website journey planner page

Origin Station

Destination Station

Figure 1.13 Interactive Map of journey

18
Minimum Journey Time & Shortest route with minimum interchange: Passengers are shown
the shortest route with minimum interchange with number of stations.

The Journey Planner also indicates:

XX Platforms and direction of travel starting from their origin to destination station via interchange
stations
XX Total Journey time

Total journey
time

Fare No. of Total

Stations

Platform
Time taken Number
to reach first
interchange

Direction
Interchange guidelines
Station

Approx Time
in Interchange

Figure 1.14 various information provided to Commuters

19
Digitalization and Automation in Delhi Metro Rail Corporation

First and Last Train Time Fare Calculator

XX Passengers can check the First and Last XX The Fare Calculator is a quick look
Train time for any route between any feature to determine the normal as
two stations of the Delhi Metro network well as the special fares applicable

Tour Guide
The Tour Guide is a unique feature catering towards tourists and new visitors to the city. It
showcases the following
XX Major landmarks
XX Historical places
XX Transport hubs like railway stations, airports & ISBTs which a person visiting the city may explore
For convenience of the tourists, the ‘Plan your Journey’ feature is also provided here so that
passengers may see the route to the nearest Metro station of any landmark from anywhere on the
Delhi Metro network. For the last mile connectivity to each landmark the walking time and public
transport time information from nearest metro station is also provided.

Know your Station

Website has the provision for the passengers to view the complete details of
each station in the DMRC network. The various details shown include
XX station location on map XX lift/ escalator availability with location
XX station details XX key nearby places & station facilities
XX gate details

Figure 1.15 Station Information

20
Last Mile connectivity
DMRC website has information about last mile connectivity options like
XX E-rickshaw
XX Cycle sharing services
XX E-auto services along with their charges

Passengers can also see the list of stations provided under Electrical vehicle service for charging of
their 3-wheeler & 4-wheeler and battery swapping service for 2-wheeler & 3-wheeler. The facility
is available from starting of metro services until closure of metro services.

Figure 1.16 Last Mile Connectivity options

Know your Line (Line Status with Details)

Website displays the service status of every line on a real time basis by showing
appropriate colour codes and text to indicate normal or partial Service (green
for normal service & amber for partial service). The passengers can view the
reasons for any partial service on a line by checking the ‘Line Updates’ tab.

Figure 1.17 Information regarding Metro Lines

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Digitalization and Automation in Delhi Metro Rail Corporation

1.5 CUSTOMER APPLICATION FOR RELATIONSHIP & ENGAGEMENT (CARE)

CARE marks a significant milestone in

XX Enhancing customer satisfaction
XX Improving responsiveness to customers concernes

This indigenously developed software offers a comprehensive solution to streamline the grievance
redressal process, ensuring prompt and effective resolution of passenger concerns.

At its core, the passengers use various platforms to lodge their grievances/complaints/
feedbacks which are then transported to DMRC’s internal software called CARE.

IVRS EMAIL SOCIAL MEDIA

Once received on CARE portal, complaints are systematically categorized, prioritized, and
assigned to the appropriate officials for swift action. The software’s workflow management
capabilities ensure seamless coordination among stakeholders, facilitating efficient
handling of complaints from initiation to resolution.

Notably, CARE offers a host of benefits

XX It is 100% in-house developed & managed
XX Accessibility over both internet and intranet
XX SSL certification ensuring data security
XX Comprehensive management functionalities for effective monitoring of complaints

In essence, CARE embodies DMRC’s commitment to customer-centricity and innovation,

setting a benchmark for efficient public complaint management in the transportation sector.

Figure 1.18 (a) CARE Dashboard Pie Chart

22
 Figure 1.18 (b) CARE Dashboard Bar Graph

1.6 SMART AND CASHLESS PARKING

National Payments Corporation of India (NPCI) in association with Delhi Metro Rail Corporation
Ltd. (DMRC) implemented India’s first FASTag/UPI based 100% Smart and Cashless parking at
Kashmere Gate Metro Station. This not only helped DMRC in modernizing the facilities, but also
helped the commuters by saving their time and eased the process.

“The cashless parking project is a major step as part of the government’s ‘Digital India’ initiative. As
of July’2024, DMRC has allotted Smart parking at 17 Metro Stations.

Here are some key benefits and components of a smart parking system:
XX Automated Payment through DMRC Smart Card
XX Payment through NFC, Fast tag, Digital Wallet, Credit/Debit card etc.
XX Efficient Space Utilization
XX Environmental Benefits being paperless system
XX Enhanced security of vehicles being monitored through CCTVs

Figure 1.19 Smart & Cashless Parking at Kashmere Gate Metro Station

23
Digitalization and Automation in Delhi Metro Rail Corporation

1.7 ONE INDIA - ONE TICKET

The Indian Railway Catering and Tourism Corporation (IRCTC) and the Delhi Metro Rail Corporation
(DMRC) have forged a strategic Memorandum of Understanding (MoU)

QR code-based ticketing for DMRC services through the IRCTC portal, as part of the revolutionary
“One India - One Ticket Initiative”

Passengers who book online tickets through the IRCTC platform for railways have the added
convenience of seamlessly booking DMRC QR code-based tickets

These DMRC tickets can be booked in sync with the Advance Reservation Period of Indian
Railways. By integrating these services, passengers can now effortlessly plan their entire journey
in one go. The DMRC QR code-based ticket is seamlessly generated and printed on the Electronic
Reservation Slip (ERS) of IRCTC. This strategic integration aims to streamline travel experiences,
eliminating the need for passengers to endure long queues and saving valuable time.

Figure 1.20 MoU between DMRC & IRCTC for One India - One Ticket Initiative

24
 1.8 LEVERAGING ONDC

In order to facilitate convenient and efficient ticketing options to metro commuters, DMRC
has introduced QR code based mobile ticketing, wherein commuters are able to buy QR
code tickets using a smart mobile phone and travel in Metro by validating the mobile QR at
AFC Gates.

Taking next step towards the digitalization efforts, DMRC is integrating the DMRC MOBILE
QR code ticketing with ONDC (Open Network for Digital Commerce).

ONDC aims to integrate the service of various metro rail corporations across different cities
into the ONDC network which would potentially enable every ONDC protocol enabled
consumer-facing app to sell metro tickets. This initiative will further facilitate various options/
mobile apps to sell DMRC metro tickets.

1.9 CARBON LITE METRO TRAVEL

Metro Rail is considered to be one of the most environment-

friendly modes of transportation. Every time a passenger
travels by metro train instead of a road-based motor
vehicle, he/she saves on carbon emissions. However,
passengers are generally not aware of their contribution
towards addressing the most challenging issue faced
today, which is climate change.
With a deep-rooted commitment to environmental
preservation, DMRC has taken step to raise awareness
among passengers about the substantial carbon footprint
reduction achieved by opting for the eco-friendly Delhi
Metro. Through this digital initiative, passengers are
informed about the average amount of Carbon Dioxide
(CO2) emissions they save during their metro journeys in
comparison to road-based motor vehicles. This statistic
is prominently displayed on both paper and digital QR
tickets, ensuring widespread awareness of the positive
Figure 1.21 Carbon Saving
impact of sustainable public transport. shows on each QR ticket

25
Digitalization and Automation in Delhi Metro Rail Corporation

Methodology
XX A study was done in this regard by The Energy and Resources Institute (TERI), which has
estimated the net carbon emission a passenger saves by using Delhi Metro instead of a
raod vehicle. As part of the study, TERI estimated the CO2 emissions per passenger-km by
Delhi Metro and five motorized modes of road transport, namely:

Bus Private car Cab/Taxi Auto-Rickshaw Two-wheeler

XX TERI further estimated the weighted average CO2 emission from road-based transportation
systems based on the modal split of these modes of transportation in Delhi
XX As per the study, by using the metro rail for travel in place of a road vehicle, a passenger
saves about 32.39 grams of CO2 per kilometer. Based on this factor and the average distance
travelled by the passenger, the amount of CO2 emission saved is printed on the QR ticket
XX Leveraging this data and considering the passenger’s average travel distance, the QR ticket proudly
inform, “Congratulations! You are saving around xxx gm CO2 emission” providing tangible
evidence of the passenger’s contribution to a greener future
XX This is an important step in making the citizens aware of the importance of sustainable public
transport modes when vehicular emissions are a major challenge for the country as a whole. This
forward-thinking by DMRC stands as a resounding call to action, urging citizens to make informed
choices for sustainable public transportation and embrace the Delhi Metro as a means to actively
combat climate change. By displaying emission savings directly on tickets, DMRC is empowering
passengers to be conscious contributors to a cleaner, more environmentally conscious future

1.10 QR & SMART CARD HELP & FEEDBACK PAGE

In-house developed web-based QR Help Page:
application, Yatri Suvidha, has the
feature of handling passenger
issues related to mobile QR
tickets and DMRC smart cards &
to facilitate passengers to share
their feedback about a particular
station.

Figure 1.22 Yatri Suvidha portal

26
Filling details:

Figure 1.23 Yatri Suvidha Portal Help Page

Salient Features:

The passengers are provided with a “Reference

ID” against their request which can easily be
used to track the status of their issue

Single click channel to raise request faced by

them related to mobile QR tickets and DMRC
smart cards

Designed to serve both on desktop and mobile

devices, making it really handy and convenient
to use

DMRC is able to provide passengers with quick

response

DMRC gets a better view of passenger

feedback and experience and hence, able to
take appropriate actions for the same in an
effective manner
Figure 1.24 Passenger feedback and experience

27
Digitalization and Automation in Delhi Metro Rail Corporation

1.11 CHATBOT CHETNA (CHATBOT FOR EFFICIENT TRANSIT

NAVIGATION & ASSISTANCE) POWERED WITH ARTIFICIAL
INTELLIGENCE

The Artificial Intelligence (AI) chatbot named CHETNA (Chatbot for Efficient Transit
Navigation & Assistance) has enhanced the passenger experience to a new level. This
innovative technology:

Provides instant Offers Delivers real-

Serves as Round-
responses to Door-to-Door time updates Personalized
a virtual the-clock
passenger Journey on metro assistance
assistant availability
inquiries Planning services

Passengers can easily interact with the chatbot through various channels

DMRC website Mobile app

Figure 1.25 Chatbot powered with AI (CHETNA)

28
 Figure 1.26 Chatbot powered with AI (CHETNA)

Key Advantages:
XX Ability to handle a vast volume of inquiries (train schedule, door-to-door journey
planning, station facilities, service disruptions) simultaneously
XX Reducing wait times
XX Ability to provide continued response powered by Large Language Model (LLM)
XX Alleviating pressure on human customer service representatives
XX This scalability ensures that passengers receive prompt assistance, even during
peak travel hour
XX The intuitive, natural language processing and voice based interaction capabilities
ensure that passengers can communicate with chatbot effortlessly
XX Chatbot’s integration with DMRC’s ticketing, scheduling, and maintenance
systems enable seamless access to relevant information, enhancing the overall
passenger experience

29
Digitalization and Automation in Delhi Metro Rail Corporation

1.12 WAY FORWARD

DMRC is working on the following initiatives to improve its customer services:

1.12.1 Account based Ticketing (ABT)

Account Based Ticketing (ABT) system

will allow passengers to use their credit/
debit cards directly as travel card providing
flexibility and ease of use. ABT in DMRC
will not only simplify the ticketing process
but also enhance the overall experience of
using Metro, making it more accessible and
user-friendly for all commuters.

Figure 1.27 Account based Ticketing

1.12.2 Near Field Communication (NFC) based ticketing

NFC-based ticketing refers to the use of Near Field Communication technology to facilitate the
purchase, validation, and usage of tickets for metro rides using Mobile phone.
XX Enables communication between Mobile and AFC Gate
XX Passengers can tap their NFC-enabled devices, such as smart phones, on the AFC Gate readers
at the stations for Entry/Exit
XX Streamline the ticketing process making it more convenient and efficient for commuters

Figure 1.28 A typical NFC based ticketing

30
 1.12.3 Integrated ticketing with Travel portals, event organizers like
IITF (Trade Fair) etc.

DMRC aims to enhance convenience for passengers and event attendees while also
optimizing resource utilization for operators. DMRC is working with event organizers, travel
last mile service providers for integrated ticketing which will facilitate booking of metro ticket
alongwith tickets for the event

Simplified ticketing process based on the QR ticketing specifications

Promotes interoperability among different operators, enhancing overall efficiency and

convenience in transportation and other sectors like event management, Trade Fare etc.

Allows for the generation of an integrated QR ticket that can encompass services from
different operators, providing a seamless experience for users

1.12.4 Integrated Ticketing between DMRC and NCRTC

The Delhi Metro Rail Corporation (DMRC) and the National Capital Region Transport Corporation
(NCRTC) have signed a Memorandum of Understanding (MoU) for integration of DMRC & NCRTC
QR tickets.
This collaboration aims to facilitating hassle-free travel for commuters across the Delhi-NCR
region. The key benefits of integrated ticketing are as following:

Purchase of DMRC and NCRTC QR code tickets on a single platform i.e. DMRC Saarthi
01 (Momentum 2.0) app and NCRTC Mobile app

02 Helps in reducing queues at stations

03 Saves time of ticket purchasing

04 Promotes digital transactions and environment-friendly transportation in Delhi NCR

05 Removes the need for re-purchase of different tickets

06 It also promotes the use of rail-based green transportation for intercity travel in Delhi NCR.

07 This initiative is part of DMRC ‘Ease of Booking’ program of DMRC

31
Digitalization and Automation in Delhi Metro Rail Corporation

Digitalization for
Operational Efficiency 2
Chapter

Operational efficiency is a cornerstone for the Delhi Metro Rail Corporation (DMRC) for
delivering safe, reliable, and punctual services to its vast commuter base. To achieve this
objective, DMRC has embarked on a series of transformative digitalization endeavors aimed
at optimizing operations and enhancing overall efficiency. Notably, DMRC has been a pioneer
in the adoption of cutting-edge technologies within the metro network

As early as 2002, DMRC introduced the Continuous Automatic Train Control System (CATC)
featuring Automatic Train Supervision (ATS), marking a significant advancement in metro
operations. The CATC system ensures the safety of train operations through Automatic
Train Protection (ATP), while Automatic Train Operation (ATO) enables seamless automatic
control of train movement, including start, acceleration, deceleration, and station stops

In addition to these foundational technologies, DMRC has implemented Unmanned

Train Operations (UTO) on newer lines such as the Pink and Magenta lines. Leveraging
state-of-the-art Communication Based Train Control (CBTC) systems, UTO allows for train
operations without the need for onboard drivers, further enhancing efficiency and reducing
operational costs

DMRC continues to embrace new-age digital technologies to drive operational excellence and
elevate service delivery standards. By staying at the forefront of technological innovation,
DMRC ensures a seamless and efficient metro experience for millions of commuters while
upholding the highest standards of safety and reliability

Here are some of the recent initiatives through which DMRC is leveraging digitalization to
streamline operational efficiency:

2.1 I-ATS (INDIGENOUS AUTOMATIC TRAIN

SUPERVISION) SYSTEM

The indigenous i-ATS system, a collaborative effort between DMRC & BEL marks a significant
milestone as India becomes 6th country globally & the 1st country to develop i-ATS technology
as a standalone system & operational since 18th February 2023.

With 7 Lakh lines of software codes distributed across T-module, this system boasts flexibility
& configurability to interface with different suppliers, platforms & operator requirements
through a protocol converter.

32
 Certified with Safety Integrity Level -2 (SIL-2) 01

Cost effective by 15% than traditional

02 Signalling OEMs

Compatible with Centralized Traffic Control System

(CTC) and Train Management System (TMS)
03

04 Implemented on Red Line of DMRC

Indigenously developed under ‘AtamNirbhar Bharat’ innitiative 05

Figure 2.1 i-ATS functionalities

33
Digitalization and Automation in Delhi Metro Rail Corporation

2.2 CREW MANAGEMENT SYSTEM (CMS)

01 02
DMRC operates more than 4000 Crew Scheduling involves significant
trips on daily basis with more than human workforce & hence, need of
1200 Train Operators some automation software

03 04
Crew Management System (CMS) CMS has eliminated the need for
streamlines real-time crew scheduling,
maintenance of manual registers
deployment, and monitoring across
DMRC network

Figure 2.2 Crew Management System

Benefits of Crew Management System

Enhanced XX Reduced administrative overhaed

Operational 01 XX Optimized resource utilization
Efficiency

Improved XX Timely availibility of Manpower

Service 02 XX Enhancing the reliability and punctuality of Metro
Reliability Services

XX Mitigation of Risks associated with labor regulations,

Compliance &
Risk Mitigation 03 safety standards and operational protocols.
XX Real-time monitoring of Crew Performance

34
2.3 OPERATIONAL DASHBOARD FOR
DATA VISUALIZATION- TRINETRA
The Trinetra (Operations Dashboard) is a graphical user interface that displays key performance
indicators (KPIs). It provides users a snapshot of organization’s performance, allowing,
monitoring progress, identifying trends, and making data-driven decisions promptly.

Benefits of Trinetra (Operations Dashboard):

Data Visualization Insights Data-Driven Decision-Making

It transforms raw data into By consolidating data, Access to timely and relevant
visually appealing charts it enables to monitor data empowers decision-
and graphs. Making performance metrics makers to make informed
complex information continuously and respond choices, leading to more
easier to understand promptly to changes or effective strategies
and interpret emerging trends and improved
outcomes

Improved Communication Efficiency and Productivity

It facilitates communication With pertinent information readily
and collaboration across available in one location, users
teams by providing a can quickly assess situations,
identify areas of concern, and
centralized platform for
take appropriate actions, thus
sharing insights and tracking improving overall efficiency
progress towards and productivity
goals

Figure 2.3 Trinetra Dashboard

35
Digitalization and Automation in Delhi Metro Rail Corporation

Figure 2.4 Passenger Journey Data

Figure 2.5 Lead Data

36
2.4 BLOCK MANAGEMENT APPLICATION (BMA)
BMA is an in-house developed application for Block and Permit to work (PTW)
management. The system has been implemented at all the lines of DMRC at Operations
Control Centre level.

Features of BMA

Weekly Block
Requisition 01 XX for submission of block requisition by departments

XX The system compiles all requisitions, date & Time wise and
Block
compilation 02 present a recommended block plan before Operations
Control Manager (OCM)- the in charge of OCC

Weekly XX Weekly Block Plan as approved by OCM is issued to all

Block Plan 03 concerned departments

Block XX For modification of blocks to optimize & integrate

Modification 04 block request

Emergency
Block
Management
05 XX To accommodate emergency blocks

PTW XX Used to issue PTW to field officials in consultation

Management
& Cancellation
06 with OCC as per the Block Plan

Before BMA After BMA

• All block requests were maintained • All block records are maintained in BMA portal
in Excel format manually • Staff can fill block paper online from anywhere
• Chief Controller (CHC) used to take • All block details are available in customized and
print of all request department-wise predefined manner in online mode
• CHC manually compiles all data and • Previous/present block data are available in report
coordinates with all departments section
in person for assurance • All the process are done digitally hence a substantial
• Due to above all manual process amount of paper is saved in this process & It also
almost every week blocks are minimizes chances of any human error
circulated late to the respective • Block analysis can also be done Department/
department Station wise

37
Digitalization and Automation in Delhi Metro Rail Corporation

Figure 2.6 Block Management Application

Figure 2.7 Block Management Application

38
 Figure 2.8 Block Management Application

Figure 2.9 Block Management Application

2.5 PERFORMANCE & RELIABILITY APPLICATION (PRA)

The PRA is a web-based application developed in-house for OCC, accessible over the intranet,
designed for both the Operations and Maintenance departments to monitor, track, report,
and manage records of failure across all departments.

Before PRA Implementation After PRA Implementation

It provides a centralized platform for all
Record of failures was managed
concerned staff for logging new failures,
by the OCC through daily updates in an
providing remarks/response and
Excel sheet.
generating reports.

39
Digitalization and Automation in Delhi Metro Rail Corporation

Before PRA Implementation After PRA Implementation

Communication Standardized Reporting
Concerned departments provide their The application standardizes the process of
comments on rectifying these issues via failure reporting, ensuring consistency and
email to the CHC/OCC daily. accuracy of generated reports.
Frequent Updates Real-Time Accessibility
All information related to failures is easily
This email communication occurs four times
accessible to all the users of the concerned
a day between the CHC/OCC and other
departments at the same time enhancing
system controllers.
operational responsiveness.
Record Maintenance Automatic Report Generation
The system automatically generates reports
in predefined formats accessible by any user
The CHC/OCC maintains all records.
from any place, with data exportable to
Excel for further processing as needed.
Report Compilation Improved Communication
Based on these records, additional PRA facilitates real-time updates and
interlinked reports, such as equipment communication among departments
failure reports and Failures not rectified on through a unified platform, ensuring
same day etc are compiled daily by the that everyone has the latest
CHC/OCC in an Excel sheet. information promptly.
Failure Disposal Enhanced Record-Keeping and Analysis
Due to limited frequency of failure reporting PRA automates record-keeping and
between CHC/OCC and other maintenance generates various performance and
departments, the disposal and concluding reliability reports, facilitating detailed
final cause of failure consumes much time. analysis and informed decision-making.

Figure 2.10 PRA Dashboard

40
 2.6 BIGDATA FOR ROUTE PLANNING FOR FEEDER SERVICES

DMRC is utilizing big data to monitor passengers’ journeys to metro stations, aiding in the
development of feeder services

With ubiquitous mobile phone usage, mobile location data, anonymized by app companies
to protect privacy, serves as a valuable resource. Aggregated data volumes are substantial,
enabling the tracking of passenger movements

Optimization algorithms are employed to determine the most efficient routes for feeder
services, catering to passenger preferences

The data aids in identifying the optimal mode of transportation, be it bus, auto rickshaw or taxi

A pilot study for chhattarpur Metro Station was conducted. The routes recommended by the
system were further validated in the field

Further, feeder routes for 25 more metro stations have been developed using Bigdata technique

Benefits:

01 02
Data-Driven Decisions Improved Network Efficiency

The approach provides a data-driven Optimized route planning can lead

foundation for informed decision- to a more efficient and cost-effective
making for routs of feeder services Metro network

03 04
Enhanced Passenger Experience Sustainable Development

By catering to predicted travel Promote a shift towards public transit,

demand and behavior, the network leading to reduced traffic congestion
can better serve the needs of and emissions
commuters

41
Digitalization and Automation in Delhi Metro Rail Corporation

2.7 WAY FORWARD

DMRC is working on the following initiatives to improve operational efficiency:

2.7.1 Line-Planning & Time Tabling

DMRC has signed an MOU with IIT Bombay for implementing Line Planning & Time Tabling for
DMRC’s various lines. For a given line, determining the frequency and schedule of metro service
from origin to the final destination & also to & from the intermediate stops, the following objectives
are being considered.

Objectives:

01 02 03
Minimizing the cost
Providing adequate of operations while
space in trains meeting the given
Minimizing waiting
by ensuring high demand, i.e. using
time for travelers
frequency in high- the least resources
demand sections and also the preferred
speed profile

Advantages:
02 04

01 03 05

Efficient Improved Cost Enhanced Data

Resource Punctuality Reduction Passenger Analytics and
Allocation Experience Performance
Tracking

42
2.7.2 Crew Optimisation Application

In collaboration with IIT Bombay, DMRC is developing Crew optimization application for Line-
7 (Pink Line) for automation of the Trip Chart & Roster. The crew scheduling tool will give its
output as a “Trip Chart” and later allocate the duties to Train Operators (TO) in the “Roster” to
utilize the manpower for train operations in an optimal way

A validation check shall be done by the software for given time table with respect to the trip
chart to check for any ambiguity. The software shall also be able to summarize every single
duty (set of trips) indicating its assigned trips with train number, trip start and trip end time,
Key Locations along with other logs like Sign On and Sign Off time, Place of Sign On and Sign
Off, Time and duration of breaks

The application will help in improving the productivity of train operators by optimizing their
schedules & duties

2.7.3 i-CBTC (Indigenous Communication based Train Control) System

DMRC and BEL are jointly developing Indigenous Communication Based Train Control (i- CBTC)
system under the aegis of ‘Atmanirbhar Bharat Mission’

It will enable unmanned metro and train operations, representing a significant advancement
in the field of automation

It is a significant step towards the development of an indigenously built signalling system in

India and a significant step towards achieving self-sufficiency in Metro Signalling and Train
Control Systems

Modern Communication-based Technology

Employs Radio Communication

I-CBTC
Conveys Accurate and Fast Train Control Information

Enables Unmanned Metro and Train Operations

43
Digitalization and Automation in Delhi Metro Rail Corporation

Digitalization of Maintenance
& Asset Management 3
Chapter

Maintenance efficiency is fundamental to the Delhi Metro Rail Corporation’s (DMRC) operational
framework for ensuring the seamless and reliable operation of its extensive network. As DMRC
expands its services to meet growing demands, optimizing maintenance practices becomes critical
to sustain reliability, safety, and cost-effectiveness.

DMRC’s exploration of data-driven maintenance strategies, particularly through digitalization,

holds significant promise. By leveraging data analytics and predictive maintenance techniques,
DMRC aims to enhance service reliability, passenger satisfaction, and overall operational efficiency.
Digitalization enables to analyze vast amounts of data to identify potential issues before they
escalate, minimizing downtime and service disruptions.

Predictive Maintenance I “journey of the train”

Connected Fleet Integrated Operations &

Sensors track & Maintenance Centre
transfer train condition Fulfills timetable - aiming at
and punctuality optimized fleet availability & Defines
information Iifecycle costs timetable
requirements

Asset
Management

Station

Instructions for
Train Condition Monitoring maintenance
scheduling &
execution

Infrastructure & Asset

Maintenance
Remote Health Monitoring
System, Automatic Axle Box
Temp. Monitoring, Rail Check
System, Pantograph & OHE Depot Control Centre
Monitoring, Automatic Wheel
Flange Lubrication system,
Broken Rail Detection Integrated Maintenance Inventory Management
System enables optimized slot automated processes &
Fault detection & planning & job dispatching optimized stock keeping
troubleshooting is
done on running train

Figure 3.1: Predictive Maintenance Strategies

44
 Figure 3.2 Predictive Maintenance & Inventory management in Delhi Metro

Here are some of the initiatives taken by DMRC to leverage digital technologies to improve the
maintenance of assets in different department:

3.1. ROLLING STOCK

3.1.1. Automatic Wheel Profile Monitoring/Measurement System (AWPMS):

Elevating Rail Safety (Mukundpur Depot)

The Automatic Wheel Profile Measurement System (AWPMS) is an advanced rail technology
designed for precise and real-time measurement of wheel profiles. Using laser-based sensors, it
ensures accurate data collection, allowing for early detection of irregularities.

Figure 3.3 Automatic Wheel Profile Monitoring System in Delhi Metro

45
Digitalization and Automation in Delhi Metro Rail Corporation

Key Features:

Utilizes advanced laser-based measurement Laser sensors are strategically positioned to cover
technology to capture detailed profiles of each the entire circumference of the wheel, ensuring
wheel passing through the system. comprehensive data collection.

Laser-Based
Technology

Figure 3.4 Laser Scanning Module System

Provides real-time measurement results, allowing Continuous monitoring enables early detection of
Real-Time for immediate assessment of wheel profiles without irregularities, contributing to proactive maintenance
Monitoring disrupting the operational flow. practices.

The RFID identification module A particular RFID tag, in which Once the train comes near the
Identification allows recognizing the train the train number is embedded, system, the RFID readers detect
Module number. is fitted on the train body. the RFID tags, give a signal to
the control system.

Comprehensive Generates comprehensive reports detailing wheel profiles, deviations from standard dimensions, and
potential issues, which enables maintenance teams in making informed decisions and prioritizing
Reporting interventions based on the severity of deviations.

Inductive RFID Laser Scanning

System Layout Sensor Reader Module

Entry Line
• Enhanced Safety RFID
• Operational Efficiency Reader

Advantages • Cost-Effective Maintenance Exit Line

• Regulatory Compliance
• Improved reliability
Portable Cabin

Figure 3.5 System layout of AWPMS

46
 3.1.2. AUTOMATIC AXLE BEARING TEMPERATURE ALERTING AND
MONITORING SYSTEM (On Pink & Magenta Line)

An Axle Bearing Temperature Alerting & Monitoring System or ABTAMS measures the variation in
Axle Bearing Temperature through the use of a temperature sensor in contact and provides the
temperature information to wayside equipment via wireless communication.

ABTAMS System Overview:

The Axle Bearing Temperature Alerting and Monitoring system consists of:
XX Battery less temperature sensors mounted on axle covers on each train of Pink &
magenta line.
XX Data base server with user interface.
XX Drive-by readers that interrogate the sensors while train passes over the wireless
interrogation antennas.
Wayside equipment installed at IP Extension, Bhikaji Cama Place & ESIC on Pink line and
Jasola, Chirag Delhi & Sadar Bazar on Magenta line

ABTAMS System Components:

Figure 3.6 (a) ABTAMS System Components

47
Digitalization and Automation in Delhi Metro Rail Corporation

Figure 3.6 (b) ABTAMS System Components

Advantages:

01 02 03 04
Optimized
Improved Uninterrupted Efficient Hot Spot
Maintenance
Reliability Monitoring Detection Planning

Wayside monitoring
Monitoring axle The wayside The strategic allows for optimized
box temperature sensors guarantee sensor placement maintenance planning
improves reliability uninterrupted facilitates the efficient based on the
by enabling early monitoring without identification of precise temperature
detection of potential disrupting the potential hot spots on profiles of trains
issues, allowing for seamless flow of train axle boxes Predictive
timely maintenance operations Timely detection maintenance
interventions to Real-time temperature becomes a key strategies can
prevent failures and data ensures element in preventing be implemented
ensures uninterrupted immediate responses critical failures and seamlessly,
train operations to any anomalies enhancing passenger minimizing
safety operational
disruptions

48
 3.1.3. Automatic Gear Drive Monitoring System for Metro Trains
(Operational in Green Line Trains)

The Automatic Gear Drive Monitoring System represents a critical component in the operational
framework of metro trains, ensuring reliability, safety, and efficient performance of the gear drive
mechanism. This advanced system is meticulously designed to
XX Monitor,
XX Analyze, and
XX Optimize the functioning of the gear drive, contributing to the overall integrity of the metro
train’s propulsion system.

Working:

01 02
Sensors over drive gear predicts the Drive gear’s These sensors measure the vibration &
output bearing failure prematurely temperature of the bearings and transfers the
measured values to the Data concentrators

03 04
The data received at cloud is compared with
Data Concentrators collects signal from all the preset parameters based on bearings past
sensors and wirelessly transfers the data to cloud behavior and experience and further based on
network to record, store and process data AI based analysis to ascertain the actual health
condition of output bearing

An interactive Dashboard is provided for accessing data and critical notification

about current health of the output bearing.

Figure 3.7 Components of Automatic Gear Drive Monitoring System

49
Digitalization and Automation in Delhi Metro Rail Corporation

Key Features:

Real-time XX To track the performance of the gear drive during

Monitoring 01 train operations

XX Vibration sensors monitor & analyze the vibration

Vibration
Analysis 02 patterns meticulously by AI or manually to identify
potential issues or wear in the gear components

Temperature XX To monitor the thermal conditions of the

Sensing 03 gear drive

XX In the event of abnormalities, the system

Fault Detection
and Diagnostics 04 generates alerts and provides detailed diagnostic
information for maintenance crew

Condition- XX Leveraging the real-time data, the Automatic Gear

based
Maintenance
05 Drive Monitoring System enables condition-based
monitoring and maintenance

Advantages:

01 02 03 04
Extended
Enhanced Optimized
Safety Assurance Component
Reliability Maintenance Costs Lifespan

Condition-based Timely identification

Continuous By closely monitoring
maintenance reduces and rectification
monitoring ensures vibrations and
the need for routine minimizes wear
early detection of temperatures, the
overhauls and and tear issues
potential issues, system ensures
allows for targeted and contribute
minimizing the that the gear drive
interventions which to the prolonged
risk of unexpected operates within safe
lead to cost savings in lifespan of gear drive
breakdowns parameters
maintenance activities components

50
 3.1.4. Paperless Train Maintenance Job Card System through Maximo
(Availability: Pink & Magenta Line Depots)

Maximo
Maximo is a Depot Inventory Management application which allows for the creation of job
cards in a digital format within the Maximo platform. Maintenance tasks, inspections, and repair
requirements are seamlessly documented and organized electronically.

Features:

01 02
Digital Job Card Creation Real-time Updates and Tracking
The transition to a paperless system Facilitates real-time updates on the
allows for the creation of job cards in a status and progress of maintenance
digital format within the Maximo platform. tasks. Supervisors and stakeholders
Maintenance tasks, inspections, and can track job cards instantly, promoting
repair requirements are seamlessly transparency and accountability
documented and organized electronically

03 04
Electronic Signatures and Approvals Integration with Maintenance Records
The system supports electronic Maximo seamlessly integrates with
signatures and approvals, eliminating the existing maintenance records, ensuring a
need for physical signatures on paper cohesive and comprehensive overview of
documents train maintenance history

Benefits:

Environmental Sustainability Time and Cost Efficiency

01 The shift to a paperless system
02 Digital job card processes streamline
significantly reduces the consumption workflows, reducing the time required for
of paper, contributing to environmental administrative tasks. Cost savings result
from the elimination of paper-related
sustainability expenses and the increased efficiency of
maintenance operations

03 Data Accuracy and Integrity

Minimized risk of errors associated with
04 Improved Accessibility
Digital job cards and maintenance
manual data entry. Accurate and consistent records are easily accessible and
data enhance decision-making processes. retrievable, fostering a more efficient
Single-point data entry helps prevent the information retrieval process that
duplication of data across multiple locations contributing to agile decision-making

51
Digitalization and Automation in Delhi Metro Rail Corporation

3.1.5. Up gradation of Existing Rolling Stock for enhancing digitalization

The up gradation of existing rolling stock in DMRC involves

XX Modernizing the onboard systems and components of the trains to improve efficiency, safety,
and passenger experience.
XX The enhancement in the onboard CCTV & Route Map.

Latest up gradation has been done in RS-1 & RS-3 trains:

[Link]. Retro fitting provision of CCTV and Digital dynamic route map in RS-1 Trains:

The installation of LCD-based digital Dynamic

Route Maps in RS-1 trains offers real-time,
interactive guidance to passengers, unlike
the static, paper-based maps that provided
limited information and required manual
updates, the dynamic LCD displays offer real-
time, interactive guidance to passengers. Figure 3.8 Digital Dynamic Route Map in RS-1

Advantages of LCD Route Map over Conventional Route Map:

Paper based Passive Direction of travel not
Former Route Map known
Conventional
Route Map Not possible to track the Lacked the ability to adapt
journey progress to dynamic situations

Digital Route Map with Real time progress of

clarity of information the journey

Improved LCD
Route Map 01 02 03 04

Digital Route Map displays More connected, informed and

direction of travel and current station seamless travel experience

Key features of retrofitted Digital CCTV system:

XX High-Resolution Imaging with video analytic capabilities,
XX Onboard Surveillance with Network Surveillance Support
XX Remote Accessibility Support
XX Scalability and Expandability.

52
[Link]. Conversion of old Analogue CCTV System to Digital CCTV System in RS-3 Trains
of Line - 5:

Challenges New
with analogue Indigenous
type CCTV system Digital
in RS-3 CCTV
Trains

• Failures • Video Analytic Capabilities

• Poor image quality • Maximum components
• Long lead time for spares installed by local vendor under
Make in India Initiative
• Less footage retention
• Additional cameras have been
• Obsolescence of the spares
installed for OHE & Track views
during maintenance
• Footage retention upto 15 days

3.2. SIGNALLING & TELECOM

3.2.1. Advanced Remote Health Monitoring System for Signalling

(Installed on Line-7: Pink Line & Line-8: Magenta Line)

XX The Advanced Remote Health Monitoring System for Signalling on Line 7 & 8 aims to assist
the maintenance team in proactively taking appropriate maintenance actions to prevent
signalling gear failures.
XX It is an advance and smart solution for remotely monitoring critical parameters of signalling
for smooth operation of wayside equipments.

Working Principle:

01 02 03 04 05

24 X 7 real time Monitoring of Signals, ML algorithm An alarm is Captured data

monitoring of Point Machines, Battery generates generated when is analyzed to
health status Banks through Battery footprints for any reading goes predict the need
of all signalling Health Monitoring movement of out of set level for maintenance
equipments System (BHMS) on signalling gear
Pink Line

53
Digitalization and Automation in Delhi Metro Rail Corporation

Utilizing centralized data collection and analysis, coupled with advanced computing
and machine learning, the system predicts potential failures in the signalling system,
thus reducing mean time to repair and assisting maintenance staff in addressing
signal failures promptly.

Figure 3.9 Point Operation Graph

Figure 3.10 (a) Components of ARMS (Line-7) and RHMS (Line-8)

54
 Figure 3.10 (b) Comparison of Line-7 (ARMSS) and Line-8 (RHMS)

Advantage of RHMS:

01 02 03

Helps in Reduced physical Reduced Mean

monitoring critical movement of staff time to Restore
parameters for indentifying (MTTR)
remotely fault

04 05

Failures can be
predicted and No Access to
precautionary steps track required for
can be planned measurements
beforehand

55
Digitalization and Automation in Delhi Metro Rail Corporation

3.2.2. Integrated Data Management System (IDMS)

XX This is especially an e-log book for technical departments (Signalling, Operations, Civil,
Traction, Telecom and E&M etc.).
XX This application eliminates the printing, publishing and manual filling of checklist/logbooks by staff.
XX E-logbooks are available at all the stations which can be monitored 24x7 form intranet
connected terminals of DMRC.
XX Guides staff if any of the schedules maintenance is overdue
XX Helped in achieving Digitalization of record keeping for maintenance activities and asset failure.

Figure 3.11 IDMS Main page

56
 All data like Attendance register, equipment All Staff, failure,
maintenance data, failure data, spare inventory maintenance data are
used to be maintained in registers manually. maintained in IDMS portal

01 01
No feature to attach photo Pictures can be uploaded
with maintenance or failure for reference
02 02
Before After
IDMS IDMS
Due maintenance has to
be manually checked
03 03 Staff can fill log book and shift
related work online and task for
the next shift staff is mentioned

04 04
To check maintenance/failure Statistical analysis and report generation
data, log books need to be can be done for maintenance activity and
checked thoroughly in person failure data which provide a clear and
easy view to take future decisions

Additional advantages of IDMS:

01 Failure (hardware/software) can be filled in failure sheet provided in IDMS

02 Store Inventory can be maintained online

03 Quantitative analysis of failure of equipments can be done

Anyone can see due maintenances and also delayed maintenance are escalated to
04 designated person as per escalation matrix

05 Authenticity of data filled can be ensured alongwith time stamp

06 E-Library/Document is maintained for Signalling Staff Benefit

07 Duties/Task can be assigned via IDMS to subsequent staff to carry out defined activity

04 Leaves can also be applied and approved via IDMS

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Digitalization and Automation in Delhi Metro Rail Corporation

3.2.3. Alstom System CBTC Signalling LAB at Mukundpur Depot (Line-7)

Alstom System CBTC Lab at Mukundpur Depot of Line 7 has been meticulously designed as the
state-of-the-art facility dedicated to the
XX Testing,
XX Maintenance, and
XX Repair of the Signalling System components of Line 7.

Equipped with cutting-edge hardware, software, and tools, this Lab aims to enhance the reliability
and efficiency of the mainline by reducing the incidence of failures. The Lab features simulators
for various signalling subsystems such as

Computer-Based Interlocking (CBI)

Automatic Train Supervision (ATS)

Signalling
Subsystems
Vehicle Automatic Train Control (VATC)

Platform Screen Door (PSD), and UPS

Additionally, the Lab offers Computer-Based Training (CBT) modules to provide training to staff.
Testing and troubleshooting spares before sending them to the mainline helps to reduce the
Mean Time for restoration.

The key functions and features of the Alstom CBTC Lab (commenced on 05.04.2024):

01 02 03 04
Full functionality
Simulators for
of testing of Directive
various signalling Indigenization
equipment of CBTC Maintenance
subsystems
system, PSD & UPS

05 06 07 08

Reducing Continuous
Attending Failures
Cost Saving dependency on Monitoring and
on Line
OEM Maintenance

58
 Core Components of BT-CBTC Train-to-Wayside Communication

Axle Counter modules testing PSD Lab Setup

Figure 3.12 CBTC Signalling lab in Mukundpur Depot

3.2.4. Nippon Signalling Lab at Kalindi Kunj Depot (Magenta Line)

The Nippon Signalling Lab at Kalindi Kunj Depot (Magenta Line) represents a pinnacle in
technological infrastructure tailored specifically for the Line 8 Signalling system components for:
XX Testing,
XX Maintenance, and
XX Repair

This cutting-edge facility is outfitted with state-of-the-art hardware, software, and tools, all geared
towards bolstering the reliability and efficiency of the mainline by mitigating the occurrence of
failures.

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Digitalization and Automation in Delhi Metro Rail Corporation

The key functions and features of the Nippon Lab encompass the following:

01 02 03 04
Simulator & Testing and Software Failure
Test Bench Repairing Loading Analysis

05 06 07 08
Electro Static
Directive Attending Continuous
Discharge
Maintenance Failures on Monitoring and
(ESD) - Safe
Line Maintenance
Environment

Lab Simulator Lab Test Bench

Figure 3.13 Nippon Siganaling Lab

3.3. ELECTRICAL (E&M AND TRACTION)

3.3.1 Advanced Remote Monitoring System (Pink & Magenta Line)

Introduction
XX By using advanced remote monitoring system, lifts & Escalators can become smarter, more
connected and more adoptable to changing conditions and user needs.
XX It is not only an advanced version of monitoring of lifts & Escalators but also gathers system
generated events/alarms.
XX Based on these events/alarms machine learning algorithm predicts in advance, the maintenance
requirements and generates alerts.

60
 Real time monitoring of all
01 the lifts & escalators
02

Increased Notification to
availability maintenance staff
of lift & Advantages in case of any
Escalators failure (Functional
at Magenta Line)

03
Improved Reliability 04

3.3.2 Pantograph & OHE Camera System (Pink Line & Magenta Line)

In the area of railway electrification and

Over Head Equipment (OHE) monitoring,
the Pantograph & OHE Camera System
emerges as a cutting-edge solution
designed to elevate efficiency, safety,
and reliability of traction system in rail
operations. Developed with a focus on
advanced technology and user-friendly Installed
functionality, this system stands as a CCTV
Camera on
beacon of innovation in the rail industry. Pantograph

Figure 3.14 Camera installed for pantograph

Advantages:

Enhanced
Operational Cost-Effective Improved
Safety
Efficiency Maintenance Reliability
Standards

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Digitalization and Automation in Delhi Metro Rail Corporation

Key Features and Technological Advancements:

01 Pantograph Monitoring 02 OHE Inspection Cameras

The system incorporates high-resolution The cameras provide a comprehensive view
cameras and sensors mounted on the of the OHE components through detailed
roof of train to monitor the pantograph’s images, allowing for the early detection of
interaction with the overhead wires defects, damages, or anomalies

03 Automated Data Analysis

04 Integration with Monitoring Systems

3.3.3 i-Super SCADA

i-Super SCADA system has been jointly developed with

Bharat Electronics Limited (BEL) for remote monitoring
of Automatic Fare Collection Equipment installed on
Line 7&8 and for Lifts & Escalators installed on Magenta
Line. This helps in improving the Reliability, Availability
and Maintainability of the AFC Equipment like Gates,
TOM, TVM and Lifts & Escalators which in turn enhances
passenger convenience & comfort. The Super SCADA
module is available as a dashboard on web as well as
mobile application.

Key features of the system are:

Figure 3.15 feature of Mobile app based

01 02 03 i-Super SCADA

Real-time reporting of GPS based Role based

all critical failures to monitoring and system
on duty staff tracking of staff monitoring

By integrating all systems with i-Super SCADA, DMRC aims to enhance maintenance actions through
the use of AI. This will enable predictive, preventive, and prescriptive maintenance activities based
on historical data and machine behavior.

62
Figure 3.16 Station equipments health status(AFC, Lifts & Escalators)

Figure 3.17 Fault Tracking Dashboard (Lift & Escalator)

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Digitalization and Automation in Delhi Metro Rail Corporation

Figure 3.18 Shift wise duty chart of staff at station

Features of App Based Mobile Interface:

XX Attendance Marking to Start/End Duty
XX Real Time Alerts and Notifications of Job Card Assignment, Faults through SMS
XX Real Time Status of Station Equipment, Working Job Status, Fault Status

Figure 3.19 In progress activities and staff availability data

64
In the upcoming phase, DMRC plans to enhance and integrate i-Super SCADA across multiple
systems:

Enhancement Telecom
and NMS
Scaling Integration

DMRC will enhance the existing

features of the i-Super SCADA
system developed for the AFC, The Telecom Network
lifts, and escalators. The system Management System (NMS) of
will be scaled for use across all systems in Phases I, II, and
Phases I, II, and III, integrating III will be integrated with the
all AFC systems with the i-Super i-Super SCADA system.
SCADA across all
DMRC lines.

Phase IV
Integration
with APIs

For Phase IV systems, which

include Telecom, AFC, PSD,
UPS, and lifts and escalators,
DMRC plans to integrate
i-Super SCADA using specially
designed standard APIs.

Features available for future implementation:

01 Analysis for requirement of Predictive Maintenance:

• The system uses ML/ AI models to predict the dynamic maintenance schedule of equipment for
extended asset life, reduced unplanned breakdown/downtime, reduced maintenance cost and
enhanced productivity
• Analysis of previous failure pattern of asset suggests a predictive maintenance of that asset
• Breakdown of equipment may be predicted in advance

02 Availability of various AI based trends and day-to-day reports.

03 QR Code Scan based Asset Searching and Manual Fault Reporting.

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Digitalization and Automation in Delhi Metro Rail Corporation

Figure 3.20 Projecting error count based on historical error count data

3.4. CIVIL & TRACK

3.4.1. Rail Check System: Advanced Rail Inspection for Safety and Efficiency
(Pink and Magenta Line)

01
Rail Check employs the latest image processing technologies to improve the rail bed
structure inspection process.

The integrated picture recording system utilizes monochrome digital line scan
02
cameras and a highly coated lens with a fixed focal length.

03 This arrangement, mounted vertically above the rails, ensures precise fault pattern
identification independent of speed, controlled by an incremental position encoder
linked to the wheels.

The inspection area is illuminated by powerful LED lights, strategically arranged for
04
optimal contrast in various weather conditions.

05 Additional sensors continuously measure the ballast profile, enabling real-time

comparison with a predefined reference profile.

66
 Key Features:

Scalable Speed and High Detection User-Friendly Operation and

Performance Modular Concept
• Accommodates speeds up to 95 • Intuitive user interface for easy
km/h, ensuring adaptability to operation
diverse rail networks • Modular design for flexibility
• Exceptional detection performance and easy integration with railway
with a low rate of incorrect vehicles
identifications

Low Maintenance Costs and Proven Open System for Adaptability

Suitability
• Open system architecture allows
• Cost-effective maintenance, easy adaptation to country-specific
contributing to overall operational database systems
efficiency • Seamless integration with central
• Proven suitability for various railway data acquisition systems on vehicles
vehicles, emphasizing reliability

Figure 3.21 Under frame equipments of Rail check system

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Digitalization and Automation in Delhi Metro Rail Corporation

3.4.2. Broken Rail Detection System (BRDS)

The conventional track circuit based train control systems are able to detect rail fractures as track
circuit drops in case of any discontinuity in track. However, modern communication based train
control system is not able to detect rail fractures.

The Line 7/8/9 of DMRC have CBTC (Communication Based Train Control) based system. DMRC
signed an MOU with CEL to develop a system to detect rail breakage on DMRC Line 8.

System installed at OCC MB (Centrally) and Indication can be viewed by Civil Controller in OCC.

Working Principle:

Special rail sensors are installed at approx. Audio frequency signal is passed through
every 500 meters on the track. the rail

Return path to the signal is through a Data from Remote Terminal units installed
separate cable. near Rail Sensors is brought to the Server
installed at Botanical Garden via Optical
Fibre Cable.

In case of Rail fracture, a signal received and the particular section of track becomes Red at
BRDS system installed at OCC MB along with alarm through an intelligence device installed
at OCC MB.

Figure 3.22 Block Diagram of BRDS System

68
Outdoor Equipments:

Figure 3.23 Way side equipments of BRDS system

Figure 3.24 MMI view of track section

Figure 3.25 Color coding of Rail in BRDS system

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Digitalization and Automation in Delhi Metro Rail Corporation

3.4.3. Rail Vision Track Inspection System (Implemented on Blue Line & Yellow Line)

Track and Rail Wheel Interface Monitoring (TRWIM) system is an automated inspection
technology installed in M-car of one of the BT trains on line 2. The same train is being used for
inspection run on both yellow and blue lines to perform attended or unattended high quality
track inspections.

TRWIM System is a non-contact based diagnostic measurement system that uses line scan
imaging technology to capture the images of the rails mounted on the ballasted/ballast less
tracks.

The complete system is composed of a set of lasers and scanners (2Nos.) which measures
the profile of the rails and a set of 4 Nos. cameras which captures the images of the rails, and
inertial sensors that measure vehicle dynamics with inertial sensors in three dimensions.

The system generated result has helped in following ways:

To measure, identify and record the current condition of track and rail-wheel
01 interface pattern and ensure that rail-wear is within acceptable limits.

To understand the key reasons behind high levels of wheel wear in order to take
02 appropriate measures to reduce wheel wear through track improvements.

03 To guide manual inspections and maintenance based on prioritizing track sections

To provide objective data on track condition that can be compared over time for
04 predictive maintenance.

To make recommendations on track changes for prolonging the life of rail and
05 wheels, minimizing the risk of accidents and reducing excess noise and vibrations
through smooth running of trains on the track.

70
 Figure 3.26 Rail Vision Track Inspection System

3.4.4. Drone Survey

XX A huge volume of land data (aprox.300 GB data) has been collected through drone survey and
secured in hard disks in digitized form & is used to generate orthomosaic of land pockets
XX An Ortho mosaic is essentially a large map that is
made up of smaller orthophotos
XX Each aerial photo that a drone pilot captures is pinned
to a geographic position
XX Photos have an overlap of at least 70% to create an
accurate picture and only include relevant images
XX This digitized land detail can be further used to link
through any suitable online platform, from where it
can be viewed by the DMRC authorized personnel
anytime and anywhere
Figure 3.27 Drone Mapping

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Digitalization and Automation in Delhi Metro Rail Corporation

3.5. WAY FORWARD

DMRC is working on the following initiatives to improve Asset Maintenance and Management:

3.5.1. Panto Collision Detection System (PCDS)

DMRC intends to install PCDS on its existing trains to monitor interaction between pantograph
and OHE. The PCDS would have the following features:

PCDS retrofits in operational rolling stock. i.e. no

PCDS consists of high resolution camera, accelerometer interaction between PCDS & train system, instead it 02
01 & GPS device on the roof of the rolling stock. It is used to operates as a standalone tool.
detect any impact on pantograph during its movement.

PCDS self-manages Power through Solar Battery

PCDS utilizes accelerometers mounted to the Units and positioned at 25 kV voltage level. When
Pantograph head to monitor and detects Impact significant collision is detected across the interface,
between Pantograph and OHE interface. the PCDS hardware captures the impact data, satellite
position and short video of the event to notify OHE 04
03 • Camera for recording Video footage & images maintenance team. PCDS is IOT enabled device which
• GPS for satellite position communicates to secure cloud hosted server and thus
• Proximity sensor installed at Horn level of pantograph allows maintenance team to view the event on a web
to identify the position of Contact wire at crossover hosted platform.
and out of staggering of contact wire.

PCDS is beneficial for identification of twist in contact

wire, hard points at contact wire splice & rigid dropper,
05
hitting at section insulator & neutral section, Contact
wire over-stagger especially at crossovers.

(PCDS)

Workflow of PCDS:

Figure 3.28
Workflow of
PCDS

DMRC has invited tenders for installation of PCDS or similar systems on selected operational trains.

72
 3.5.2. Inventory Management

i-Super SCADA incorporates a QR Code-based central inventory management system that captures
detailed data, including inventory quantity, usage history, past failures, and testing records.

The system, being developed as a part of Super SCADA, employs a digital method for tracking
maintenance activities against inventory parts. Furthermore, the system will be able to catalog
and monitor all assets, such as modules, parts, and signalling/AFC/Telecom equipment etc.

By enhancing asset planning and ordering processes, the system allows for precise forecasting
of inventory needs, better decision-making in maintenance and procurement. Additionally, it
streamlines maintenance scheduling, enabling the proactive management of equipment and
minimizing operational disruptions.

3.5.3. Overhead Catenary Monitoring System (OCMS)

An OCMS is being installed on Catenory Maintenance Vehicle (CMV) of Pink & Magenta Lines.

OCMS has two modules viz.

01 02
OHE Profile Monitoring System mounted Thermal Imaging System
on Catenary Maintenance Vehicle (CMV) mounted on Running Train

1. OHE Profile Monitoring System mounted on Catenary Maintenance Vehicle (CMV) (Pink &
Magenta Lines):

The system is mounted on the roof of catenary maintenance vehicle (CMV)

It measures the absolute & relative height and stagger, slope, residual thickness and
horizontal & vertical separation of contact wire at Turnout and overlaps.

The system shall record the measured data with time & location of measurement.

The system shall generate real time alarms in case of any abnormal parameter and transmit
it to the OCC.

It also generates alarm if any parameter deviates from the standard value.

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Digitalization and Automation in Delhi Metro Rail Corporation

Figure 3.29 Contact wire wear measurement

Figure 3.30 Height and stagger measurement

2. Thermal Imaging System mounted on Running Train (Pink & magenta Line):

The system is mounted on the roof of one train

The system shall detect and report temperatures higher than the reference temperature
of contact wire, catenary wire, Jumpers, and other current-carrying conductors and
joints of OHE on a real-time basis

In the event of the temperature being more than the pre-specified value, OCC/TPC gets
the alarms with all time stamping, location ID and details

The time and location of each event of higher temperature encountered shall be recorded

The system shall detect the hot spot generated in OHE network with location, hence,
beneficial for the maintenance team to locate and rectify such hot spot before any failure

74
 Infrared camera
Continuous video camera
UV sensor
Arcing camera

High resolution camera

Lighting lamps
3D sensor
Infrared camera

Figure 3.31 Components of OCMS

Figure 3.32 Thermal scanning image of Pantograph & OHE

3.5.4. X-ray machines (AI Enabled-Single View)

AI-enabled single-view X-ray machines will transform the security screening processes for
Delhi Metro.

Integrated with advanced AI algorithms, this system would swiftly analyze X-ray images
of passengers’ belongings, detecting any prohibited or potentially dangerous items with
unparalleled accuracy and speed.

Leveraging deep learning techniques, the AI will rapidly identify objects of interest while
minimizing false alarms, enhancing overall efficiency and throughput at security checkpoints.

Specifications & Features:

Integrated with Advanced
image
Single X-ray AI algorithms
processing
View for advanced for accurate
threat detection identification

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Digitalization and Automation in Delhi Metro Rail Corporation

3.5.5. VR (Virtual Reality) and AR (Augmented Reality)

Delhi Metro Rail Academy (Training arm of Delhi Metro) is augmenting new facility of VR (Virtual
Reality) and AR (Augmented Reality) for further strengthening and widening its scope of Digital
learning to train its own employees and to other organizations. Both of these technologies are
imperative for learning as these provide an immersive learning experience during e-Learning.

As an experiential approach is relatively rare in many learning environments, especially for

technical topics, AR and VR allow individuals to see the results of their actions first-hand. This type
of learning is very useful because it helps in:

Increased Providing
Better an overall
Improved chances for
grasping of immersive
creativity reflective
concepts experience
learning

Initially, the modules are being developed for maintenance performed in depot on DMRC Rolling
stock. Approximately 100 minutes of modules will be run on Desktop VR along with VR & AR headset.

The topics on which the module is being developed are:

01 Power Block Procedure Conventional OHE

02 Power Block Procedure Retractable OHE

03 Coupling/ Uncoupling Procedure

04 Functional description & Removal of Different cards from Brake Electronics Unit

05 Overhauling (Dismantling & Assembling) & Testing of Main Air compressor

06 Brake Block Replacement Procedure

07 Measurement of various wheel parameters

76
Digitalization of
Business Processes 4
Chapter

The digitalization of internal business processes has propelled DMRC into a new era
of efficiency, reliability, and sustainability. It has enabled the organization to adapt to
changing business needs, improved operational efficiency, and drive innovation. By
leveraging advanced technologies and data-driven strategies, DMRC has transformed the
conventional business processes, robust project management into digitalized platforms,
enhanced employee experiences, optimized financial processes, ensuring that the business
processes within or outside DMRC are seamless in the context of official working as well as
doing business.

The adoption of various IT systems has been instrumental in paving the way for digitalization
within the organization. With the implementation of SAP ERP systems spanning across
multiple modules, DMRC has streamlined its financial, operational, and human resource
management processes, facilitating better decision-making and resource allocation.

Furthermore, the transition to an official email system has streamlined communication

channels within DMRC, promoting faster and more efficient correspondence while
reducing reliance on traditional paper-based methods. Simultaneously, the introduction of
the E-Office application has ushered in a new era of administrative efficiency, eliminating
paperwork, automating workflows, and ensuring the security and accessibility of
documents.

DMRC’s commitment to enhancing digital literacy through computer-based training

programs and initiatives like the Employee Self-Service portal has empowered employees
to leverage digital tools effectively, thereby increasing overall productivity and efficiency.
E-Office has been implemented to convert physical files into digital ones. Additionally,
digitalization efforts extend to external processes, such as E-Tendering, which have
enhanced transparency, efficiency, and cost-effectiveness in procurement activities.
Intranet is in place for wide circulation of information and approvals in digital form.

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Digitalization and Automation in Delhi Metro Rail Corporation

4.1. ENHANCEMENT OF SAP IN LINE WITH CHANGING NEEDS

SAP is implemented across the organization and is in use since last 20 years. Various modules are
being used in DMRC. SAP is being continously updated to incorporate new features meeting the
ever evolving requirements of the business:

List of new developments done in SAP in last 3 years:

01 Application to download Multiple Salary Statements

02 ESS application for reimbursement of the course fee for online courses including NOC

03 ESS application for Annual Performance Appraisal Report (APAR) process.

04 ESS application for adding parents as dependents

05 Modification in ZMPOFOLDER report for new location

Creation of new slabs for fixed charges and energy charges in SAP for electricity bill
06 generation for UPPCL Nigam

Generation of digitally signed NOC for higher studies, NOC for Ex-India Leave and,
07 NOC for Outside Job

Development of new movement type and MIS report for Materials issued on loan to
08 contractor

Implementation of Dunning procedure in SAP FI enabling Finance department to

09 send digitally signed outstanding dues of customers directly through SAP

Implementation of Digital Signature solution in SAP for digitally signing and sending
10 e-invoices and outstanding payment dues to the DMRC customers/lessees directly
from system

78
 Customization of PO with new field in item details for PAC/Non PAC and indigeneous/
11 non-indigenous items

Addition of customer data tab in PO header for saving GeM Contract details in case
12 of GeM contract , MSME and Make in India vendors

Development of Non-Moving Surplus Item report(ZMM_NMSI) & Inventory Ageing

13 report

Implementation of Customer Payment Portal (CPP) in SAP enabling DMRC customers/

14 contractors to check their bills/outstanding dues and make payments through web
application.

Development of smartform to enable real-time interest calculation for outstanding,

15 arrear and delayed payments within SAP FI to be sent as correspondence directly
through SAP.

Development of custom report to generate comprehensive contract-specific

16 customer opening balances, sales data, invoicing records, received payments, and
closing balances, customizable based on user-defined time periods.

4.2. DIGITALIZATION OF ENERGY METERS (PREPAID METERS):

Delhi metro has taken an initiative for Implementing smart prepaid digital energy meters to
enhance the transparency & accessibility for their clients/contractors.

Integration
with Billing Tamper
Key Features: Prepayment and Customer Remote Detection and
Functionality Management Monitoring Prevention
Systems

01 02 03 04
Enhanced
Benefits: Elimination
Cost Savings Operational Improved
of Billing Efficiency & Revenue
for DMRC
Disputes Improved Revenue Collection
Collection

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Digitalization and Automation in Delhi Metro Rail Corporation

4.3. UP GRADED SAP ESS

The Employee Self Service (ESS) system in DMRC is a digital platform for employees to manage their
personal information, view pay slips, apply for leave, and access other relevant HR-related services without
needing to approach HR personnel directly. This system streamlines administrative tasks, empowers
employees with autonomy over their own data, and improves efficiency within the organization. DMRC
is upgrading ESS from time-to-time to meet the ever evolving expectations as shown below:

Police The Loan The

Separate & Verification
dedicated application/ willingness/ Employees
status of the approval unwillingness can view
modules employees can
for Leave & status & for availing annual PF
be viewed in disbursement. staff quarters details
Claims. ESS.

01 02 03 04 05
ESS Features
06 07 08 09 10

Voluntary
Provident Annual Property Authority letter Application for
Fund (VPF) for annual Approval of IVF
Return & intimation and prolonged various staff
annual NPS/ of movable comprehensive welfare fund
Superannuation health checkup. treatments.
property. grants.
status

4.4. BIM 360 & AEC COLLECTION

BIM 360 & AEC Collection are cloud-based software solutions from Autodesk solution and are
used for Phase-IV projects work. These solutions allow project teams to effectively work in a
collaborative environment.
Benefits:

01 02 03 04
Better Preconstruction
Collaboration and Model-based Cost Value Engineering. Project
Communication Estimation Visualization.

05 06 07 08
Improved Improved Increased
Reduced Cost And
Coordination and Scheduling/ Productivity and
Mitigated Risk.
Clash Detection. Sequencing. Prefabrication.

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4.5. STAMP (SYSTEM FOR TRACKING AND MONITORING PROJECTS)

Delhi Metro’s Phase-IV and Patna Metro projects are being monitored digitally through
indigenous custom-made software- STAMP (System for Tracking and Monitoring Projects).

Till Phase 3, DMRC’s project monitoring was being done through offline mode. The two
dimensional drawings were being prepared in AutoCAD and the payments were done in
physical mode.

In a major initiative towards digitalizing its functioning, DMRC, for monitoring the progress
of its Phase 4 corridors and Patna Metro, has implemented custom-made project monitoring
software known as STAMP (System for Tracking and Monitoring Projects).

In place of 2D drawings, 3D BIM Modeling has been adopted in which all the features of
structure including type of materials and color scheme can be viewed before execution and
ensure better clash detection among services of various disciplines i.e. Civil, E&M, S&T etc.

The payments to vendors/contractors which were being done through physical mode are
now being done online through Vendor Payment Portal (VPP).

With the implementation of this new technology, DMRC’s engineers now monitor the
progress of work (physical as well as financial) through a dedicated portal. Specially designed
dashboards feature progress of all major components of construction and their status can be
checked just by the click of a button.

Monitoring through STAMP (in 3D):

Progress of Works (physical as Issues of work front availability Revenue Operation Date (ROD)
well as financial) (pre-construction activities) of each Corridor/Line

01 02 03

Physical Progress – Planned vs Financial Progress – Planned vs

Actual Actual

04 05

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Digitalization and Automation in Delhi Metro Rail Corporation

4.5.1. Specimen Dashboards

(a) Comprehensive Status of Corridor Progress (b) Contract Wise Dashboard- Key Map

Figure 4.1 & 4.2 Pictorial Dashboard of STAMP

This is a dynamic pictorial dashboard that shows status of

each station and viaduct portion.

(c) Quantity Plan vs Actual Dashboard

Figure 4.3 Tabular Dashboard of STAMP

This is a dynamic tabular dashboard that shows the element level of total scope for the
contract, plan vs actual quantity cumulative till date for the contract and bifurcation
between the major structure like station, viaduct, depot, ramp, and cut & portions.

82
(d) Month Rolling Programme: (e) Issues – Closure Trend:

Figure 4.4 Tabular Quantity Chart of STAMP Figure 4.5 Bar chart & Tabular Chart of STAMP

This is a dynamic tabular quantity chart This dashboard tab contains two
that shows the plan vs actual along separate dynamic charts. The bar chart
with shortfall. The time window shows showing the trend and another tabular
the status of previous months, current chart in the bottom showing the details
month and 2 month look ahead. of the open issues.

(f) BIM Model- Project Completion Status:

Figure 4.6 Project Completion Status

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Digitalization and Automation in Delhi Metro Rail Corporation

4.6. VENDOR PAYMENT PORTAL

The Vendor Payment Portal represents a significant step towards modernizing procurement
and payment processes within DMRC. By leveraging digital technology, this portal enables
vendors to submit invoices, track payment status, and communicate with DMRC’s finance
department in a transparent and efficient manner. It is integrated with DMRC’s ERP system
using seamless workflows. Likewise, DMRC benefits from improved accuracy, faster processing
times, and enhanced visibility into its financial transactions, leading to greater operational
efficiency and cost savings.

Figure 4.7 Vendor Payment Portal

4.7. OTHER APPLICATIONS

01 02
Contract
Manpower Commissioner
Management Metro Rail
System Safety (CMRS)
(CMMS) Portal

To register the Provides Workers Personal Web Based Portal Real-time tracking of
Contractual manpower Details To digitaliz the end-to- applications & facilitates
employed by various • Photograph, Biometric end submission and activities such as
vendors Details etc., approval process of periodical inspections
• Criminal history (if any), sanction applications for and accident related
• Educational Details, Metro Rail Organizations inquiries.
• Communication Details, in India.
• Work Experience
• Contractor Data
• Current Employer Details

84
03
Digital Civil Measurement Book Application:
The DMRC Measurement Book (MBD) portal is a comprehensive web-based application
designed to streamline the creation, management, and processing of measurement
books for the DMRC Civil (Operations & Maintenance) Department. This digital
platform revolutionizes the traditional paper based approach, providing a centralised
online solution for all stakeholders involved in the measurement book work flow.

Features
Contractor Dy. HOD can
Registration generate
Facilitates seamless Comprehensive
on boarding and Reports & download
project participation Measurement
Books

Contract Creation
and Assignment Measurement
Book Entry
Can create new
contracts and add Online book entries
schedules (DSR, Test Checks and capturing all relevant
non DSR & group Approval Workflow details and remarks
schedules) Supervisors can initiate
test check process
by fully RA Bill form
managers review entries,
conduct test checks &
forward to Dy. HOD

Figure 4.8 Civil Measurement Book Application

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Digitalization and Automation in Delhi Metro Rail Corporation

4.8. DIGITALIZATION OF LEARNING ENDEAVORS

Delhi Metro Rail Academy (DMRA)

Started as DMRC Training Institute on 19th

July 2002 and later rechristened as Delhi
Metro Rail Academy in 2019.

Till now, trained over 66000 DMRC trainees,

3000 from other Indian Metros and 200
from Overseas Metros.

Accredited under Capacity Building

Figure 4.9 Delhi Metro Rail Academy
Commission’s (CBC) National Standards,
assessed as ‘UTKRISHT’ by the National Accreditation Board of Education & Training.

DMRA has also been granted dual recognition by the National Council for Vocational
Education and Training (NCVET) as both an Awarding Body and an Assessment Agency. The
NCVET recognition signifies that DMRA meets the highest standards for delivering approved
training programmes as per the National Skill Qualification Framework (NSQF) and conducting
rigorous assessments as per the National Credit Framework (NCrF).

Since its inception, Delhi Metro has been at the forefront of implementing digitalization in its
academic and training facilities. DMRC has consistently strived to enhance the effectiveness
of training through continuous efforts in digitalization and automation.

4.8.1 Infrastructure and Facilities

Wi-fi Enabled Campus Digital Notice Board Library

DMRA full campus • Displays Class Schedules • 12 All-in-one computers for

(including Hostel & Guest • Shares Important newspaper & E-book reading
House) is Wi-Fi enabled Announcements • Self-service kiosks
with lease line facility
• Showcases Achievements of • RFID (Radio Frequency
delivering high-quality
Faculties and Students Identification) based library
education
management software

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 Tele-Presence Room Digitalized Classrooms

Tele Presence Room consists of Equipped with modern teaching aids like:
• Active LED video wall • Digital smart boards to deliver multimedia rich content
• Audio and video conference system • Interactive Digital Touch Panel / Ultra Short Throw
Interactive Projectors
• Digital cameras with document visualization and
sound tracking • Digital Multimedia Podium:
• Document Visualizer
• Digital podium with integrated light and sound
management • Digital Flipchart
• Wireless Presentation System
• Designed for offline and online meetings
• Pen Display

Train Operations & S&T Systems CBT

Procedures CBT Computer
Based Training
(CBT) Rooms

Learning modules regarding Learning modules regarding

• Different Rolling Stocks • Signalling
• Station Management • Telecommunication
• Operational Procedures • AFC Systems and sub-
• Disaster Management systems

Traction System CBT Rolling Stock CBT

Learning modules regarding Learning modules regarding

• Overhead Equipment • Visualization of parts by
• Power Supply Installations rotating/zooming
• 3D simulation software and • Assembling/ Dissembling
animated videos for installation of components
& removal of parts.

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Digitalization and Automation in Delhi Metro Rail Corporation

4.8.2 Simulators

Simulators replicate real-world scenarios with remarkable accuracy, allowing trainees to

develop essential skills and competencies without risk.
DMRA is equipped with following state of the art Driving Simulators, Troubleshooting &
Maintenance Simulators and ATS Simulators.

RS-1 Train Driving Simulator

• For driving training of RS-1(Rotem),
running on Line-1, 2, 3 & 4
• Six degrees of freedom of motion
system

RS-2 Train Driving Simulator

• For driving training of RS-2
Driving (Bombardier), running on Line-2,3 & 4
Simulators
• Five degrees of freedom of motion
system

RS-10 Train Driving Simulator

• For driving training of RS-10 (Hyundai
Rotem), running on Line-7 & 8
• Motionless Simulator

Simulators Trouble-
Shooting &
Maintenance
Simulator
(TSMS)
• Deployed for training of O&M staff
• Provides practical training on sub systems of train
• Unattended Train Operation (UTO) Simulator gives interface details
of rolling stock and signalling.

• For hands on training to Traffic

Controllers, Station Controllers, Depot
Automatic Train
Controllers & Signalling Staff responsible
Supervision for Operations & Maintenance of train
(ATS) control system.
Simulator • Total 05 ATS Simulators available for
Non-CBTC (L-1 to L-6) & CBTC (L-7 to
L-9) Signalling Systems.

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 4.9. WAY FORWARD
DMRC is working on the following IT systems to enhance efficiency of its business processes:

4.9.1. Customer Payment Portal

This portal provides a whole new experience of customer interaction on a digital platform with
all information of contracts, viz., invoice details, payment receipts, outstanding lease rentals,
outstanding interest, payment of invoices/interest, recoupment of SD/BG, etc. at the click of
a button. Payments through any of the available e-payment mode (credit card, debit card, net
payment, RTGS, NEFT, wallet, etc.) in a secured environment. The portal is integrated with SAP
Real Estate Module for updation and fetching of records.

Figure 4.10 Customer Payment Portal

4.9.2. DMRC Medical Card Application

It will be a mobile based medical card application for DMRC employees and their dependents.

01 Mobile app will have login with Multifactor Authentication

02 Functionalities like showing nearest empanelled hospitals

03 Option to provide feedback & complaint section

Verification of eligibility status of the beneficiary (employees including

04 superannuated/retired and their dependents) as per policy

05 Medical card downloading

06 Unique QR code to authenticate the DMRC employee/dependant

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Digitalization and Automation in Delhi Metro Rail Corporation

4.9.3. HR Chatbot
HR policies,
claims/benefits
A Mobile app based Chatbot for Records

DMRC employees for improving

employee access to HR data and
making applications for various
needs through an interactive
Chatbot.
Personal
Learning and records
development &
grievances

Figure 4.11 HR Chatbot

4.9.4. DMRC Quarter Inventory Management

A new proposed application shall provide employees to initiate their quarter vacation/occupation
report through ESS, which shall then be confirmed by the concerned JE of civil and E&M at a single click.

Quarter vacation/occupation LIVE status of occupancy/vacancy Occupant employee detail

Figure 4.12 Staff Quarter Inventory Management

4.9.5. Disciplinary and Appeal Rule (D&AR) Management

The system will help in

centralised monitoring of Centralized D&AR
Application
D&AR cases and issuance of
D&AR clearance.

Real time information

Status of D&AR case of all the cases

Figure 4.13 Disciplinary and Appeal Rule (D&AR) Management

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Drishti D4:
DMRC Data Strategy 5
Chapter

5.1 PROGRAM OVERVIEW

Delhi Metro, Known for its operational excellence, engineering, and services, is further embracing
the digital age with the launch of “Drishti D4 (Data Driven Decision-making for DMRC),” a vision
for ‘data-driven decision-making for DMRC’. This initiative aims to elevate DMRC into a global
digital leader by leveraging digital technologies and analytics to boost efficiency, planning, and
performance.

Establish scalable data platform and Leverage internal & external data to
capabilities to support expansion transform customer (both B2C and B2B)
and growth of Delhi Metro network experience & enhance business outcomes

01 02

Supporting Agency
Key Use Cases JICA (Japan Investment Cooperation Agency) and
Trinetra 2.0 - control tower and predictive maintenance Boston Consulting Group (BCG) on boarded by JICA
for key metro assets as consulting partner.

5.2 DCOE (DATA CENTER OF EXCELLENCE) SET-UP

01 02

To identifying important challenges & DMRC to collectively make informed

opportunities, and allocating resources to strategic decisions to ensure our choices
the most impactful initiatives are in sync with our goals.

To spearhead these efforts, a dedicated center called the Data Center of Excellence (DCoE) is
established comprising of officials from all technical departments and headed by DEAN/DMRA.

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Digitalization and Automation in Delhi Metro Rail Corporation

5.3 DATA PLATFORM

Enterprise Data Platform will be used for hosting, processing and presenting data of different
organizational functions, powering interactive, user-specific dashboards and reporting
facilities that enable insight-driven decision making on the front-end.

An Advanced Data Analytics & Business Intelligence system for DMRC will also be setup to
help increase operational efficiency through the availability of reliable and cross functional
data in a timely manner by implementation of various use cases.

Data Platform

Internal External
Data Data

Value Value realization Value delivery

discovery through through IT
through data business model operating
analysis model

01 02 03 04 05

Trinetra 2.0: Predictive Asset Predictive Asset Predictive Asset Predictive Asset
Integrated Operations Maintenance for Maintenance for Maintenance for Maintenance for
and Maintenance Rolling Stock Signalling Traction Overhead Escalators
control tower & Lifts

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 5.4 KEY USE CASES IN DRISHTI D4

5.4.1 Trinetra 2.0: Integrated Operations and Maintenance Control

Trinetra 2.0

Use for visualizing and presenting KPI matrices and data of different organizational functions,
powering interactive, user-specific dashboards and reporting facilities that enable insight-driven
decision making on the front-end.

Some of the functionalities of Trinetra 2.0 will be:

01
User-specific interactive and presentable functional and cross functional dashboards

Comparative analysis basis time period selected data. (e.g., % change and variations– day-
02
on-day, week-on-week, month-on-month, year-on-year, etc.) and highlight critical insights.

03 Capability to allow self-service mode and download of reports in desired formats and
filter them accordingly.

Feature of data status dashboards, electronic data dictionaries, and manual data
04
upload.

05
Present insights by analyzing historical data on different data parameters.

06
Capability to generate alerts by analyzing real time data of key KPIs.

07
Simulator functionality developed using ML algorithms with incoming data to improve
accuracy, allowing functional departments to explore different scenarios

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Digitalization and Automation in Delhi Metro Rail Corporation

5.4.2 Predictive Asset Maintenance for Rolling Stock

TCMS is a critical component in modern train systems. It integrates various control functions,
such as traction control, braking, door control, and other vital systems, into a unified platform.
TCMS helps optimize train operations, enhanced safety and provides a centralized management
interface for train systems.
DMRC is exploring the use
of AI/ML algorithms to
automatically detect anomalies
in TCMS data. AI/ML system
in envisaged to provide real-
time fault detection, fault
prediction, maintenance
recommendations and
inventory status, while
reducing human error, resulting
in quicker fault identification
and response. Initially, we are
focusing on RS 2 & RS 10.

Figure 5.1 Predictive Maintenance of Rolling Stock

Functionalities of predictive maintenance for Rolling Stock:

01 Alert for potential fault with severity on centralized dashboard across metro Lines 2, 3, 4, 7 & 8

• AI/ML Model will capture the data feed from DMRC Data Platform and return outputs such as potential
faults that could arise along with the severity, alerts & notifications, etc. on a centralized dashboard

02 Automatic job card creation for high severity faults

03 Ability to check inventory status via integration with SAP

System shall provide predictive maintenance and optimization with the help of advanced
04 analytics, machine learning, and data visualization

Work with multiple data sources, and data types -Structured and unstructured,
05 real-time or batch

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 5.4.3 Predictive Asset Maintenance for Signalling

At present, current and voltage in Point Machines and Signals are being monitored for Line 7 and
Line 8 through the Remote Health Monitoring System (RHMS) deployed in partnership with M/s
BITCOMM TECHNOLOGY PVT LTD. In future, the system will also perform predictive analytics on
current and voltage data for Point Machines and Signals. Maintenance job cards for both planned
and unplanned activities are currently being created manually and logged into IDMS, whereas the
inventory information is stored and managed via SAP.

DMRC is hence, looking to integrate the above systems alongwith inclusion of ATS signalling
data, onboard vehicle signalling data and track side signalling equipments for a comprehensive
predictive analysis of the signling system of line-7 & 8.

Figure 5.2 Predictive Maintenance of Signalling System

Functionalities of predictive maintenance for Signalling:

01 02 03 04

Automatic job card Maintenance

Potential faults and Optimization
Capturing the data along with creation for high
severity faults & with the help
from DMRC Data severity and alert of advanced
Platform on centralized ability to check
inventory status analytics, machine
dashboard. learning and data
via integration with
SAP visualization.

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Digitalization and Automation in Delhi Metro Rail Corporation

5.4.4 Predictive Asset Maintenance for Traction Overhead

DMRC currently captures video footage data for monitoring of the Traction Overhead Equipment
via HD cameras, with provision of night vision. The video footage is stored in a Non-volatile recorder
(NVR), which stores 5 days of video data. The live feed is also transmitted over a wireless network
to DMRC’s Operations Control Center (OCC).

DMRC is looking to leverage

this data to enable digital
monitoring and predictive
maintenance related use
cases for Traction Overhead
Equipment on Line 7 & 8.

Figure 5.3 Predictive Maintenance of Overhead Equipment

Functionalities of Predictive Asset Maintenance for Traction Overhead:

01 Monitoring events in video camera footage of Traction Overhead Equipment on metro Line 7 & 8.

Alarms and notifications as per user requirement on the central monitoring dashboard in case of any
02 abnormalities/ fault.

03 Updated maintenance practices & schedule basis fault predictions for Traction Overhead Equipment

04 Optimization with the help of advanced analytics, machine learning, and data visualization.

Generate required job cards for maintenance automatically and include relevant information in the
05 notification for the issuance of job cards.

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 5.4.5 Predictive Asset Maintenance for Escalators & Lifts

BEL has deployed Super SCADA IoT modules on the Remote Monitoring System (RMS) of Lifts &
Escalators of Line 8 stations, to capture data related to Device ID, Error code, equipment direction,
power and in-service/maintenance data.

In case of a fault in a lift / escalator in a metro station, a SMS is also sent to the on-duty employee
of that station with the fault
code, and a maintenance
job card is generated and
logged into Super SCADA.

DMRC is looking to leverage

this data to undertake
online condition monitoring
and predictive maintenance
of Lifts and Escalators on
Line 8.

Figure 5.4 Predictive Maintenance of Escalators & Lifts

01 02

24x7 centralized Use the defined

monitoring dashboard parameters for
for lift & escalator generating the various
assets monitored by reports & alerts for any
Super SCADA system of anomalies through
metro Line 8. AI/ML.

Functionalities of
Predictive Asset
Maintenance for
Escalators
03 & Lifts 04
Updated maintenance
Predictive maintenance
practices & schedule
schedule of lifts &
basis fault predictions
escalators by analyzing
for lifts & escalators by
the data from Super
analyzing the data from
SCADA Internet of
Super SCADA Internet
Things modules.
of Things modules

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Digitalization and Automation in Delhi Metro Rail Corporation

DMRC’s Vision for Digitalization

Digitalization is the key to unlocking a more efficient,

sustainable, and connected transportation system.
- Christian Klingler,
Former CEO of Volkswagen Group

Delhi Metro Rail Corporation (DMRC) has been at the forefront of digital transformation, aiming to
provide a modern, efficient, and passenger-friendly transit system in the National Capital Region.
DMRC’s commitment to digitalization is evident in its various initiatives designed to enhance the
travel experience, streamline operations, improve maintenance efficiency and simplify business
processes.

As DMRC’s vision statement “Commuting experience in Delhi Metro to be customer’s delight”

itself focuses on the customer’s convenience. One of the key areas of focus for DMRC is smart
ticketing. The introduction of contactless smart cards, QR code-based mobile ticketing and
integrated ticketing options has made commuting more convenient, seamless and safer for the
people across Delhi NCR. In addition to this, DMRC has also developed AI chatbot, digital payment
based smart parking, integrated tickets, used digital information systems to keep passengers
informed with real-time updates on train timings and station services, further enhancing the
commuting experience.

DMRC is also integrating digital solutions into its operational management to improve its
operational efficiency like Crew Management System which streamlines real-time crew scheduling,
deployment, and monitoring across DMRC network to enhance punctuality and increase efficiency.
Implementation of Block Management Application, route planning through big data, Operational
dashboard are some are the key digital initiatives taken by DMRC for enhancing its Operational
efficiency.

Digitalization significantly enhances maintenance efficiency in DMRC by leveraging advanced

technologies. DMRC is working on predictive maintenance with IoT sensors and data analytics
to monitor train and infrastructure conditions in real-time. This approach helps predict potential
failures, allowing for timely maintenance and reducing unexpected breakdowns. Automated
diagnostic systems, such as track inspection with high-definition cameras, identify issues faster
and more accurately than manual checks. Additionally, digital maintenance management systems
streamline scheduling and tracking of maintenance activities, improving response times, generate
online job card and reducing paperwork. Overall, by leveraging digital tools and technologies,
DMRC has significantly improved its maintenance efficiency, leading to increased reliability,
reduced operational costs, and a safer, more dependable metro service for its passengers.

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Digitalization of business processes at Delhi Metro Rail Corporation (DMRC) improves efficiency
and transparency. By using automated workflow management system like SAP-ERP, intranet
portal, etc. DMRC streamlines tasks like procurement, HR, and financial management, reducing
paperwork and errors. Digital document management enhances compliance and makes record-
keeping easier. Furthermore, development of Vendor Portal Payment also streamlines the business
process and also helps DMRC to operate more efficiently and deliver better service to its business
partners.

DMRC’s vision for digitalization is focused on creating a more efficient, reliable, and customer-
centric metro system. By integrating advanced digital technologies across its operations, DMRC
aims to enhance the overall passenger experience, improve operational efficiency, and maintain
the highest standards of safety and sustainability. From smart ticketing solutions and automated
maintenance systems to streamlined business processes and robust digital communication
platforms, DMRC’s digital initiatives are driving transformative change. As it continues to innovate
and adopt new technologies, DMRC is set to become a model of modern public transport, providing
a seamless, secure, and sustainable transit experience for millions of passengers.

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Digitalization and Automation in Delhi Metro Rail Corporation

NOTES

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