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Credit Card Decline Error Codes

The document outlines various error codes and their meanings related to transaction reversals and declines. It includes specific codes for reasons such as customer cancellations, system malfunctions, and invalid transactions. Each code is paired with a brief description of the situation it represents.

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0% found this document useful (0 votes)
24 views2 pages

Credit Card Decline Error Codes

The document outlines various error codes and their meanings related to transaction reversals and declines. It includes specific codes for reasons such as customer cancellations, system malfunctions, and invalid transactions. Each code is paired with a brief description of the situation it represents.

Uploaded by

mamunmollah13
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

06 Error Indicates that the reason for the reversal was due to an error in a previous message.

17 Customer cancellation The cardholder aborted the transaction after an authorization request had
been sent.

32 Completed partially Used in reversal messages to indicate that a transaction was completed, but for
an amount less than that given in the original 0100 request

68 Response received too late Used to indicate the reason for sending a reversal – an authorisation
response was not returned within the time limit set by the acquirer.

96 System malfunction The message could not be successfully processed due to a system malfunction
(see also Note below)

91 - CBS / Core Banking not Responding.

_____________________________________________________________________________________
________

00 Approved ------------------------------------------------ Approve

01 Refer to Card Issuer ----------------------------------- Decline

02 Refer to Card Issuer, special condition ----------------- Decline

03 Invalid Merchant -------------------------------------- Decline

04 Pick up card ------------------------------------------Pickup

05 Do not honour ------------------------------------------ Decline

06 Host Com Error ------------------------------------------------Decline

07 Pick up card, special condition -------------------------- Pickup

09 Request in progress ------------------------------------ Decline

12 Invalid Transaction ------------------------------------ Decline

13 Invalid Amount ------------------------------------------ Decline

14 Invalid card number ------------------------------------- Decline

19 Re-enter transaction ------------------------------------ Decline

21 No action taken ------------------------------------------ Decline

30 Format Error -------------------------------------------- Decline

41 Lost card pick up ---------------------------------------- Pickup


43 Stolen card pick up -----------------------------------------Pickup

50 Destination unavailable ---------------------------------- Decline

51 Not sufficient funds --------------------------------------- Decline

52 No checking account --------------------------------------- Decline

53 No savings account --------------------------------------- Decline

54 Expired card ----------------------------------------------- Decline

55 PIN incorrect --------------------------------------------- Decline

57 Transaction not allowed for cardholder ---------------------- Decline

58 Transaction not allowed for merchant --------------------------- Decline

61 Exceeds withdrawal amount limit ------------------------------- Decline

62 Restricted card ---------------------------------------------- Decline

63 Security violation ----------------------------------------- Decline

65 Activity count limit exceeded ------------------------------- Decline

75 PIN tries exceeded --------------------------------------- Decline

77 Inconsistent with original ------------------------------ Decline

78 No account ------------------------------------------------ Decline

84 Pre-authorisation time too great ------------------------- Decline

86 Cannot verify PIN --------------------------------------- Decline

91 Issuer unavailable -------------------------------------- Decline

92 Invalid receiving institution id ------------------------- Decline

93 Transaction violates law -------------------------------- Decline

94 Duplicate transaction ----------------------------------- Decline

96 System malfunction -------------------------------------- Decline

Common questions

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Transaction reversals typically occur due to errors or issues such as a previous message error, system malfunction, or delayed response. For instance, a reversal can be initiated if there is an error in the original transaction request or if the response was not received within a required time frame . In contrast, declines are refusals to process a transaction based on various conditions such as insufficient funds , invalid transaction , or security violations . Hence, while reversals address processing issues post-authorization, declines are preventative measures taken before transaction completion.

A partial transaction occurs when the transaction completes but for less than the original requested amount . This typically happens due to issues such as limited funds or partial authorization from the issuer. In contrast, a regular approved transaction involves processing the entire requested amount without any reductions . Thus, a partial transaction differs by the completion of only a segment of the initially authorized amount.

Improper transaction formats lead to declines, as indicated by the format error code . These errors often arise from non-compliance with required transaction specifications, such as incorrect data fields or communication protocols. Preventative measures include implementing robust checking mechanisms at the financial institution level to validate transaction formats before transmission, thus reducing instances of format errors by ensuring they align with established guidelines prior to submission.

Authorization codes are pivotal in determining the transaction outcome, as they approve, decline, or signal special conditions for a transaction. For example, codes like 00 Approve signify transaction approval, whereas 05 Do not honour indicates a decline . Errors in these codes can lead to unwarranted declines, causing inconvenience to cardholders and merchants, or reversals necessitated by code mismatches such as erroneous re-entries . Therefore, accurate use and interpretation of authorization codes are critical to ensure seamless transaction processing.

Authorization time limits are critical in ensuring timely transaction processing. If a response is delayed beyond this limit, it prompts reversals, indicated by the need to send a reversal when a response was received too late . This mechanism ensures that transactions do not linger unanswered, which could complicate financial tracking and customer satisfaction. It thereby enforces a prompt transaction lifecycle, ensuring timely verification and resolution.

Decline codes serve as security mechanisms to protect against fraudulent transactions. Codes such as 41 Lost card and 43 Stolen card trigger immediate measures like card pickup to prevent unauthorized usage. Code 57 Transaction not allowed for cardholder ensures card usage aligns with the authorized terms, blocking unauthorized or suspicious transactions . Similarly, a decline for security violations points to potential fraud, prompting further verification. Therefore, decline reasons are integral to transactional security, as they prevent abuse and misuse in real-time.

A transaction can be declined due to issuer unavailability even when valid details and sufficient funds are present if the card issuer's systems are temporarily down or unreachable . This means the system cannot properly facilitate communication to check account status or respond with authorization, thereby preemptively declining transactions due to potential risk during outages or communication issues, ensuring security and reliability over mere execution.

Exceeding withdrawal limits results in a transaction's decline due to surpassing the set permissions for cash withdrawals within a specific period. Managed by the decline code 61 Exceeds withdrawal amount limit, this protective measure prevents excess debits from the account, thereby safeguarding against overdrawing and potentially fraudulent activities . Thus, withdrawal limits are crucial in managing transaction controls and financial stability for both cardholders and financial institutions.

Legal factors are reflected in decline reasons to ensure compliance with financial and regulatory standards. The code 93 Transaction violates law suggests that a transaction could contravene legal stipulations, likely triggering an automatic decline to prevent unauthorized or illegal financial activities . This code ensures adherence to legal frameworks, safeguarding institutions and cardholders against participation in illicit transactions. Thus, legal considerations are integral to the decline reasoning process to maintain lawful and secure financial operations.

System malfunctions can severely disrupt transaction processes, leading to unsuccessful transaction attempts, reversals, and customer dissatisfaction. Decline reasons such as 96 System malfunction articulate the direct impact of technical failures on the transaction flow . These malfunctions may prevent authorization, leading to failed transactions and necessitating remedial actions such as retrials or alternative processing. Consequently, malfunctions pose risks to operational reliability and customer trust.

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