CHAPTER THREE

THE ORGANIZING FUNCTION

3.1 An Overview of Organizing
In planning, managers set their objectives and determine exactly what to do to attain these
objectives. Of course, no one person can implement all the plans of a modern organization or
one person cannot does everything necessary to meet the goals set forth in those plans. Planning,
consequently, requires organizing the efforts of many people. It forces us to address several
basic questions

 What specific tasks are required to implement our plans?

 How should these positions be grouped?
 How many organizational positions are needed to perform all the required tasks?
 How many layers of management (Organizational levels) are needed to coordinate them?
 How many people should a manager supervise directly?

The answers to these and other questions enable us to create an organizational arrangement, a
structure, for putting plans into action.
Organizing - is a management function that involves arranging human and non-human
(physical) resources to help attain organizational objectives. The management function
establishes relationship between activity and authority. The result of an organizing process is an
organization.
Organization - is the total system of social and cultural relationship among peoples who are
joined together to achieve some specific common objectives. It is a whole consisting of unified
parts (a system) acting in harmony to execute tasks to achieve goals effectively and efficiently.

3.2 The Organizing Process

The organizing process has the following steps.

1. Identification of objectives: This is to understand clearly the objectives of the

organization, i.e. to reconsider the objectives established during planning and identify the
specific objectives to be pursued.
2. Identification of the specific activities needed to accomplish objectives: Knowing the
objectives clearly makes the identification of activities needed clear and simple. Here we
ask what work activities are necessary to accomplish the identified organizational
objectives. Creating a list of tasks to be accomplished begins if we identify clearly what
objective is to be accomplished or met. This identification of specific activities needed is
called division of labor.
3. Grouping of activities necessary to attain objectives: The series number of activities
listed and/or identified must be grouped together. That is, this involves grouping together of
activities in accordance with similarities (homogeneity) of the activities, interdependence,
job characteristics or any other grouping criteria, and this result in departments and the
 process is called Departmentation. Grouping of similar activities is based on the concept
of division of labor and specialization.
4. Assigning group of activities (work) and delegate the appropriate
authority: Management has identified activities necessary to achieve objectives, has
classified and grouped these activities into major operational areas and has selected a
departmental structure. The activities now must be assigned to individuals who are
simultaneously given the appropriate authority to accomplish task.
5. Design a hierarchy of relationships/ Provision for coordination: This step requires the
determination of both vertical and horizontal operating relationships of the organization as a
whole. The vertical structuring of the organization results in a decision-making
hierarchy showing who is in charge of each task, of each specialty area, and the
organization as a whole. Levels of management are established from bottom to top in the
organization. These levels create the chain of command, or hierarchy of decision-making
levels, in the company.
The horizontal structuring has two important effects.
i. It defines the working relationships between operating departments.
ii. It makes the final decision on the span of control (the number of subordinates under the
direction of each manager).
The result of this step is a complete organization structure. This structure is shown visually
by an organization chart.

3.3 Importance of Organizing

 Organizing promotes collaboration and coordination among individuals in a group. Thus, it
improves communication within the organization.
 Organizing sets clear-cut lines of authority and responsibility for each individuals or
department’s. It helps employees to know their responsibilities and concentrate on the key
tasks at hand. It specifies who is responsible for what.
 Organizing improves the directing and controlling functions of managers. It enables
management to effectively control the work and workers.
 Organizing develops maximum use of time, human, and material resources. It also enables
for proper work assignment for individuals in pursuit of common goal.
 Organizing enables the organization to maintain its activities coordinated so that the efforts
of managers and employees can be well integrated and directed towards an end; i.e. to
accomplish organizational goal.
Types of Organizations
These are two types of organizations: Formal and informal

1. Formalorganization
Formal organization: is the intentional, deliberate, or rational structure of roles in a
formally organized enterprise. It is characterized by well-defined
authority, reportingrelationships, job titles, policies, procedures, specific job
duties, and a host of other factors necessary to accomplish its respective goals.
It is represented by a printed chart that appears in organizational manuals and other formal
company documents called organization chart. Organization chart is a diagram of formal
 relationship, which shows how departments are tied together along the principal lines of
authority. Formal organization has consciously designed durable and inflexible structure.
Formal organization may have legal personality.
2. Informal organization
Informal organization: is a network of personal and social relationships that arises
spontaneously as people associate with one another in a work environment. It is an
unofficial network of personal and social relations developed because of association or
working together. E.g. the Chess group, the morning coffee group, the bowling team, etc. It
operates outside formal authority relationships. It doesn’t have legal personality.
Informal organization develops within the formal organization. It is composed of all the
informal groupings of people with in a formal organization (it is not only the domain of
workers; managers form informal groups that cut across departmental lines). Informal
organization has a structure that is loosely designed, highly flexible and spontaneous. In
such an organization, the pattern of information flow, the exact nature of relationships
among the members, and the goals of the organization are unspecified. However, to identify
the existence of informal organizations and their composition we can use two tools: a
Sociogram and an Interaction Chart.
- A Sociogram is a diagram of group attraction. The Sociogram is developed through a
process of asking members whom they like or dislike and with whom they wish to work or
not to work. It is based on the belief that group interactions are the result of people's
feelings of like and dislike for another.
-

An Interaction Chart is a diagram that shows the informal interactions people have with
one another. For any specific person, the chart can show with whom the person spends the
most time and with whom the person communicates [Link] in most informal
organizations change with time, i.e. when people highly vary in income level, educational
background, status, etc they tend to leave the original group and join the new one. Members
are bonded together through the need for one another’s company and the fact that they find
their memberships beneficial to them in one way or another, i.e. mutual benefit is the
bondage between or among members.
The informal organization presents a challenge for a manager because it consists of actual
operating relationships not prescribed by the formal organization and, therefore, not shown on
the company’s organizational chart.
Types of Groups in the Informal Organization
The informal organization is often looked at as groups of people. Informal groups may be
described as horizontal, vertical, or mixed. These titles indicate whether the group members
come from the same or different levels of formal organization.
Horizontal Groups

 Include persons whose positions are on the same level of the organization i.e. they are
groups that are formed by peers.
 The groups can consist of all the members in the same work areas or membership
developed across departmental lines.
 Members may be all management or non-management personnel.
  Horizontal groups are the common kind of informal groups by virtue of the ease of
accessibility.
 Membership in a horizontal group is usually mutually beneficial to individuals - “You help
me and I will help you”. People in the same or related work areas often share the same
problems, interests, and concerns.
Vertical Groups

 Include people on different levels of the formal organization’s hierarchy.

 These people always come together within the same department (work areas).
 A vertical group can consist of a supervisor and one or more of his/her employees. It may
also be formed through skip - level relationships - a top-level manager may associate with a
first level manager.
 Their relationships can be the result of outside interests or various employment
relationships.
Mixed Group

 It is a combination of two or more persons whose positions are on different levels of the
formal organization and in different work areas
E.g. a Vice-President may develop a close relationship with the director of computer
services in order to get preferential treatment.
A production manager may cultivate an informal, social relationship with the director
of maintenance for the same reason.
 Mixed groups often form because of common bonds outside work.

Why people form informal groups?

1. Need for satisfaction: People have needs that in some cases are not met through the formal
organization. The opportunity to fulfill security, affiliation, esteem, and sometimes self-
actualization needs can encourage people to look out and join others in an informal group.
They provide the opportunity to satisfy needs.
2. Proximity and interaction: A common reason people join groups is that they work near
one another. This can be either through working in close proximity physically or because of
frequent interaction. Horizontal informal groups are prime examples of this
3. Similarity: People may join informal groups because they are attracted to other people who
are similar to themselves. Several persons with the same attitudes or beliefs may join one
group. Other factors or similarity can be personality, race, sex, economic position, age,
educational background [Link] informal group/organization one is not limited to one
informal organization because there may exist still unsatisfied needs by involving in
one/two informal organization.

Why informal groups exist?

Informal groups remain in existence because they serve four major functions:
 1. They maintain the social and cultural values of the group members: Individuals in the
group are likely to share the same beliefs and values as a result of background, education, or
cultural heritage. The many areas about which the group may have beliefs are reinforced
and maintained by the group environment. Such belief areas are, for example, the work
ethic.
2. They provide group members the opportunity for status fulfillment and social
interaction: Individuals can receive what the formal organization cannot or has not chosen
to provide. “I am just another figure” feeling (identity crisis) may be avoided by informal
group. E.g. an individual whose post is a technician may assume a position of head for a
volleyball team.
3. They provide information for their members: The informal group develops its own
system and channels of communication parallel to management’s formal channels. The
ability to acquire access to information for members is a major function of informal groups.
Crucial information can be obtained through informal communications.
4. They influence the work environment: Informal groups regulate or influence the
behavior, dress, or work standards of their members through positive means-acceptance,
support, and affiliation or through negative methods – threats of ostracizing non-complying
members. The informal group can also regulate or influence the actions of management and
other informal groups.
The Impact of Informal Organization on the Formal Organization
The groups that compose the informal organization can affect the formal organization negatively
and positively.
The Negative Impacts

1. Resistance to change: The informal organization can resist change. In an effort to protect
its values and beliefs, the informal group can place roadblocks in the path to any
modifications in the work environment. The informal group shows its resistance through
hampering its implementation.
2. Conflict: The informal group can create two “masters” for an employee. In an attempt to
satisfy the informal group, the employee may come in conflict with the formal
organization.E.g. The Company may allow 10 minutes for coffee break; however, the
informal group may extend it to 30 minutes for the employee’s social satisfaction.
Therefore, the employee’s social satisfaction is in conflict with the employer’s need for
productivity.
3. Rumor: The informal communication system - the grapevine - can create and process false
information or rumors. The creation of rumors can upset the balance of the work
environment.
4. Pressure to conform: The norms that the informal groups develop act as a strong
inducement toward conformity. The more cohesive the group, the more accepted are the
behavioral standards. Non-conforming in the person’s reference group can result in gentle
verbal reminders from the group but can escheat to harassment – ostracism (exclusion).
The Positive Impacts

1. Makes the total system effective: If the informal organization blends well with the formal
system, the organization can function more effectively. The ability of the informal group to
 provide flexibility and instantaneous reactions will polish the plans and procedures
developed through the formal organization.
2. Provides support to management: The informal organization can provide support to the
individual manager. It can fill in gaps in the manger’s knowledge through advice or
through performing the work, for example, budgeting, and scheduling. By performing
effectively and positively, it can build a cooperative environment. This, in turn, can mean
more delegation to the employees and less time spent by the manager controlling employee
behavior.
3. Provides a useful communication channel: The informal organization provides
employees with the opportunity for social information, for discussing their work, and for
understanding what is happening in the work environment.
4. Encourages better management: Managers should be aware of the power of the informal
organization in what is actually a check and balance system. Planned changes should be
made with an awareness of the ability of the informal group to make the plan successful or
unsuccessful.
5. Provides stability in the work environment: The informal organization can provide
acceptance and belonging. This feeling of being wanted by the group can encourage
employees to remain into environment, thus reducing turnover. Additionally, the informal
organization provides a place for a person to vent frustrations. Being able to discuss them
in a supportive environment may receive emotional pressures.

Organizational Structure
Meaning

 Organization structure is the structural framework for carrying out the functions of
planning, decision-making, controlling, communication, motivation, etc.
 Organization structure is the formal pattern of interactions and coordination designed by a
manager to link the tasks of individuals and groups in achieving organizational goals. The
word “formal” in this content refers to the fact that organization structures typically are
created by management for specific purposes related to achieving organizational goals, and,
hence, are official, or formal outcomes of the organizing function.
 Organization structure is the arrangement and interrelationship of the component parts, and
positions of an organization.
The process of developing an organization structure is sometimes referred to as organization
design.
The formal structure of an organization is of two-dimensional: The horizontal dimension and
vertical dimension.
The horizontal dimension identifies departments, units, and divisions on the same level of a
management. Whereas the vertical dimension refers to the authority relationships between
superiors and subordinates and it also identifies who is responsible and accountable for whom.
One aid to visualizing organization structure is the organization charts.
Organizational Chart

 It is the means through which we depict the organization structure. Organization chart is a
line diagram that depicts the broad outlines of an organization’s structure. It shows the flow
of authority, responsibility, and communication among the various departments which are
located at different levels of the hierarchy. An organization chart is a visual representation
of the way in which an entire organization and each of its components fit together

Organization charts vary in detail, but they typically show in visual form the various major
positions or departments in the organization, the way the various positions are grouped into
specific units, reporting relationships from lower to higher levels, and official channels for
communicating information.
Because organization charts facilitate understanding the overall structure of organizations, many
organizations have found them useful. Such charts are particularly helpful in providing a visual
map of the chain of command.
The organization chart can tell us:

 Who reports to whom (chain of command)

 The number of managerial levels
 How many subordinates work for each manager (the span of control)
 Channel of official communication through the solid lines that connect each job (box)
 How the organization is structured-by function, territory, customer, etc.
 The work being done in each job- the labels on the boxes
 The hierarchy of decision making- where a decision maker for a problem is located
 How current the present organization is (if a date is on the chart)
 of authority relationships- line authority, staff authority, and functional authority

In addition, the chart is a trouble-shooting tool. It can help managers locate duplications and
conflicts because of awkward arrangements. What the chart does not show are the degree of
authority, the informal communication channels (grapevine), and the informal relationships.

Major Elements of the Organizing Function

1. Division of Labor: When joint accomplishment of a grand task is the goal of many people,
this overall task must be split into its component jobs and apportioned among the people
involved. It is only after these jobs are correctly done that the grand task can be achieved.
The degree to which the grand task of the organization is broken down and divided into
smaller component parts is referred to as division of labor. Division of labor is performed
in light of organizational objectives. It begins by determining (sub tasks) called jobs that
are necessary to accomplish the identified objectives. These sub tasks could include
ongoing tasks which are part of the regular routine for running any business such as hiring
and record keeping or tasks unique to the nature of the business; such as assembling,
machining, storing, inspecting, selling, advertising, computer programming.
After determining the sub-tasks, sub-tasks will be defined by enumerating the activities that
 each individual sub-tasks would entail in terms of what the initial sub task performer is
expected to do. This is called job description. Job description is an account of activities
what the sub-task performer is expected to perform and the associated authority and
responsibility relationships among jobs. The sub-task assigned to the sub task performer is
called job. Thus by doing so individuals specialize in doing part of the task rather than the
entire task, i.e. division of labor in effect is the assignment of various portion of a particular
task among organizational members.
In short, division of labor involves

 Breaking down a task into its most basic elements

 Training workers in performing specific duties
 Sequencing activities so that one person's efforts build on another's

Advantages of Division of Labor

1. It enables a person performing a task to become highly proficient in a relatively short time;
as result efficiency and productivity increases.
2. Decreased transfer time. It saves the time that is always lost in changing from one job to
another.
3. Less wastage of materials in the learning process including time.
4. Ease of supervision. When employees are performing similar simplified tasks it will require
the superior to have a narrow range of skills to effectively oversee subordinates.
5. Training is easier with specialization and takes shorter period. Plus, it decreases training
cost.
Disadvantages of Division of Labor

1. Bored on and fatigue caused by monotonous, repetitive tasks because the work becomes
less challenging.
2. Specialization would result in workers' having limited knowledge.
3. Creates communication barriers. Specialists develop their own language and customs,
which can hamper communication across departments.
4. Specialization sometimes causes workers to think more in terms of their department or
function instead of the company. Becoming engrossed in their own tasks, they lose sight of
the company's mission.
5. Specialization leads to time-oriented confusion. Production department, for instance, are
commonly short-run oriented; research and development departments are concerned with
the long term. Consequently, production departments typically evaluate their performance
in the short run, where as R&D efforts may go unrecognized for several years.
6. Different specialties often formulate rules, policies, and procedures that conflict with those
of other operational units.

Departmentation: Meaning and Bases

Departmentation: All organizations, regardless of their size or mission, divide their overall
operations into sub-activities and then combine these sub-activities into working groups. This
process of grouping specialized activities in a logical manner is called Departmentation.
 Department - is a distinct area, division, or branch of an organization over which a manager has
authority for the performance of specified activities. It is a unit formulated as a result of the
Departmentation process.
The physical and mental limitations of individual managers to effectively oversee and coordinate
activities beyond a given limit partly justify the need for departmentation.
Departmentation is not an end in it self but is simply a method of arranging activities to facilitate
the accomplishment of objectives.
Bases for Departmentation
Since organizations are different in their activities, objectives, and areas in which they operate,
there are different bases for departmentation. The most common bases are function, territory,
product, customer, and process
1. Departmentation by Function
It is the grouping together of activities in accordance with the functions of an enterprise - on the
basis of similarity of expertise, skills, or work activities. In other words, jobs that call for
certain skills or the use of similar working methods will be put together. It is probably the most
common base for departmentation and is present in almost every enterprise at some level in the
organization structure. It asks the question “what does the enterprise/organization do” what kind
of activities. E.g. Human resources, production, marketing, finance, etc.
It is the responsibility of top management to identify the activities needed for the attainment of
organizational goals and then groups these activities into distinctive units, each one dealing with
functionally similar activities and then assign them to people who can perform them efficiently
and effectively.
Advantages

1. It is a logical reflection of functions.

2. It maintains power and prestige of major functions of the organizations. Assigns
responsibility of each function to the head of that function by providing individual status
and prestige to major functional areas.
3. It follows principle of occupational specialization, thereby promoting efficiency in the
utilization of people. Simplifies to fill vacant positions.
4. It simplifies training. Train functional specialists by indicating special abilities required.
5. Provides unity of command for closely related activities.
6. Managers have an easier time coordinating and planning because all the jobs that report to
them are similar in content.
7. Promotes specialization and operational efficiency. Because closely related activities and
employees are grouped together, functional departmentation permits effective economies of
scale.

Disadvantages
 1. De-emphasis of overall company objectives - narrow minuends may develop. Identification
with the department and its objective is often stronger than identification with the
organization and its objectives.
2. Over specializes and narrow viewpoints of key personnel.
3. Reduce coordination and communication between (among) functions.
4. Decisions are concentrated at the top management, creating delay.
5. Limits development of general managers.

2. Departmentation by Territory/ Geography

 Groups activities on the basis of geographic region or territory.
 Is common in enterprises that operate over wide geographic areas i.e. it is attractive to
large-scale firms or other enterprises whose activities are physically or geographically
dispersed. The logic is that all activities in a particular area or region should be assigned to
a manager. This individual would be in charge of all operations in that geographic area.
 Can be used by business, government, NGOs, or other enterprises.
Geographic departmentalization works best when different laws, currencies, languages and
traditions exist and have a direct impact on the ways in which business activities must be
conducted.
Advantages

1. Places emphasis on local markets and problems; better face to face communication with
local interests or allows the company to address needs or characteristics of consumers that
are particular to that area.
2. Encourages local participation in decision-making
3. Improves coordination of activities in a region
4. Takes advantage of economies of local operations
5. Furnishes measurable training ground for general managers. Managers are responsible for
the activities in that geographic area. Decision concerning that region will be made of that
level and not forwarded up the chain of command.
6. Encourages decentralized decision-making.
Disadvantages

1. Requires more persons with general manager abilities

2. Duplicates staffs, services, or effort.
3. Tends to make maintenance of economical central services difficult and may require
services such as personnel or purchasing at the regional level
4. Increases problem of top management control

3. Departmentation by Product (Line)

It is the grouping and arrangement of activities around products or product groups.
Departmentation by product should be considered when attention, energy and efforts need to be
focused on an organization’s particular products. This can be true if each product requires a
unique strategy or product process or distribution system or capital sources.
This approach works well for an enterprise, which engaged in very different types of products.
E.g. Textile products - Nylon products, woolen products, silk products, cotton products
Petroleum refining - kerosene, diesel, Electronics - Radios, TVs, Computers
Advantages

1. Places attention and effort on product line

2. Facilitates use of specialized skill, capital facilities and knowledge
3. Permits growth and diversity of products and services
4. Places responsibility for profits at the division level
5. Furnishes measurable training ground for general managers
Disadvantages

1. Requires more persons with general manager abilities

2. Tends to make maintenance of economical central services difficult - duplication of
business functions within each product line. Each needs marketing, personnel, finance, and
production operations, which may be so specialized they are unable to serve more than one
product line or division.
3. Presents increased problem of top management control

4. Departmentation by Customer
It is a grouping of activities around customers. This grouping reflects a primary interest in
customers. Customers are the key to the way activities are grouped when each of the different
things an enterprise does for them is managed by one department head. This makes economic
sense when the customers are distinct enough in their demands, preferences, and needs. It helps
organizations meet the special and widely varying needs of customers. It can be used in medical
institutions such as hospitals and clinics - emergency services, out patient services, inpatient
services, x-rays; retail stores- men's clothing, women's clothing, children's clothing.

Advantages

1. Encourages concentration on customer needs

2. Gives customers the feeling that they have an understanding supplier
3. Develops expertness in customer area
Disadvantages
- May be difficult to coordinate operation between competing customer demands
- Requires managers and experts in customers’ problems
- Customer groups may not always be clearly defined
- The possibility of underemployment of facilities and labor specialized workers in customer
groups
 5. Departmentation by Process
Manufacturing firms often group activities around a process or type of equipment. This is when
special skill is needed to operate different machines. Making plywood, for example, involves
several sequential processes: poling (removing bark from logs); sawing logs in to 8’ lengths,
heating; veneer stripping and stamping veneer sheets in to 4' segments; drying and grading
according to quality; gluing plies together; finishing and bundling.
Advantages

1. Achieves economic advantage

2. Uses specialized technology
3. Simplifies training
Disadvantages

1. Coordination of departments is difficul

2. Responsibility for profit is at the top
3. Is unsuitable for developing general mangers

Departmentation on Combined Base

Multiple bases are used at different organizational levels of a particular organization in a base.
Delegation of Authority
Authority - is the right to commit resources (that is, to make decisions that commit an
organization’s resources), or the legal (legitimate) right to give orders (to tell someone to do or
not to do something)
- is the right to make decisions, carry out actions, and direct others in matters related to
the duties and goals of a position
-is the formal right of a superior to command and compel his subordinates to perform a
certain act. All managers in an organization have authority. It provides the means of command.
Generally, level of authority varies with levels of management. Higher-level managers have
greater authority, with ultimate power resting at the top. Authority decreases all the way to the
bottom of the chart, where positions have little or none. Authority is vested in a manager
because of the position he/she occupies in the organization that is why we say, “Authority comes
with the territory.”
When an organization gives one of its member’s authority, or the legitimate right to use power
over others, it carries with it the burden of responsibility. Responsibility means being held
accountable for attainment of the organization’s goal. Authority is derived from the person’s
official position in the organization. The person who occupies the position has its formal
authority as long as he/she remains in the position. As the job changes in scope and complexity,
so should the amount and kind of formal authority possessed. Even though a manager has formal
or legitimate authority, it is wise to remember that the willingness of employees to accept the
legitimate authority is a key to effective management. Chester Bernard called this Acceptance
Theory of Authority.
Delegation of Authority - is the downward pushing of authority from superiors to subordinates
to make decision within their area of responsibilities. It is the process of allocating tasks to
subordinates, giving them adequate authority to carry out those assignments, and making them
obligated to complete the tasks satisfactory. Delegation is a concept describing the passing of
formal authority to another person. It is the assignment of part of a manager’s work to others,
along with both the responsibility and authority necessary to achieve expected results.
Delegation is necessary for an organization to exist. Just no one person in an enterprise can do all
the tasks necessary for accomplishing a group purpose, so is it impossible, as an enterprise
grows, for one person exercise all the authority for making decisions.
In delegating authority a manager doesn’t surrender his power because he does not permanently
dispose of it; delegated authority can always be regained. This is called recovery of delegated
authority. Reorganization inevitably involves some recovery and re-delegation of authority. In
a shuffle in an organization, rights are recovered by the responsive head of the firm or a
department and then re-delegated to managers of new or modified departments.
The Process of Delegation
Delegation of authority has the following steps:

1. Assignment of tasks
Specific tasks or duties that are to be undertaken are identified by the manager for
assignment to the subordinate. The subordinate is then approached with the assignment
(task).
2. Delegation of authority
In order for the subordinate to complete the duties or tasks, the authority necessary to do
them should be delegated by the manager to the subordinate. A guideline for authority is
that it be adequate to complete the task - no more and no less.
3. Acceptance of responsibility
Responsibility is the obligation to carryout one’s assigned duties to the best of one’s ability.
It is the obligation created when someone accepts task assignments together with the
appropriate authority. Responsibility is not delegated by a manager to an employee, but the
employee becomes obligated when the assignment is accepted. The employee is the
receiver of the assigned duties and the delegated authority; these confer responsibility as
well.
4. Creation of accountability
Accountability has to answer to someone for your results or actions. It means taking the
consequences - either credit or blame. It is the requirement to provide satisfactory reasons
for significant deviations from duties or expected results. When the subordinate accepts the
assignment and the authority, s/he will be held accountable or answerable for actions
taken. A manager is accountable for the use of his/her authority and performance. The
manager is also accountable for the performance and actions of subordinates.
The manager should take the time to think through what is being assigned and to confer the
authority necessary to achieve results. The subordinate, in accepting the assignment becomes
obligated (responsible) to perform, knowing that s/he is accountable (answerable) for the results.
Importance of Delegation

1. It relieves the manager from his/her heavy workload: Delegation frees a manager from
some time consuming duties that can be adequately handled by subordinates and lets the
manager devote more time to problems requiring his/her full attention (lets the manager
concentrate on strategic issues). Enables managers to perform higher level work.
2. It leads to better decisions: Since subordinates are closer to real “firing line” activities and
problems than superiors, they have more realistic information and better
understanding. The realistic information that subordinates have may lead them to make
better decisions.
3. It speedup decision-making: Decisions made by lower level managers usually are timelier
than those that go through several layers of management.
4. It helps subordinates to train and builds moral: Subordinate managers can reach their full
potential only if given the chance to make decisions and to assume responsibility for them.
5. It encourages the development of professional managers: Had there not been any
delegation, professional managers wouldn’t have been produced.
6. It helps to create the organization structure: If there were no delegation of authority is an
organization, there would exist only the president/CEO/ top-level manager. In addition, an
individual cannot create an organization.

Centralization and Decentralization

The terms centralization and decentralization refer to a philosophy of organization and
management that focuses on either the selective concentration (centralization) or the dispersal
(decentralization) of authority within an organization structure. Centralization or decentralization
is a relative concept when applied to organizations. They are tendencies of delegation of
authority.
Centralization - is the extent to which power and authority are systematically retained by top
managers.
If an organization is centralized:
- Decision-making power remains at the top
- The participation of lower-level managers in decision-making is very low
Decentralization - is the extent to which power and authority are systematically dispersed /
delegated throughout the organization to middle and lower level managers. It is the tendency to
disperse decision-making authority in an organized structure.

 In a decentralized organization decision-making power is pushed downwards and lower-

level managers actively participate in decision-making process. That is, they are not only
called for implementation but also for decision-making.
Centralization and decentralization are not opposites rather they are tendencies/proportions
 in delegation of authority. If they were opposites, there could be absolute centralization or
absolute decentralization, but there is no absolute centralization or absolute
decentralization. There could be absolute centralization of authority in one person.
However, that implies no subordinate managers and therefore no structured
organization. Some decentralization exists in all organization, on the other hand, there
cannot be absolute decentralization, for if managers should delegate all their authority, their
status as mangers would cease, their position would be eliminated, and there would, again,
be no organization. Centralization and decentralization are tendencies; they are qualities
like “hot” and “cold”.
 Centralization and decentralization form a continuum with many possible degrees of
delegation of power and authority in between.

When decentralization is greater:

 The greater is the number of decisions made at lower level of the organization
 The more functions are affected by decisions made at lower levels
 The less a subordinate has to refer to his/her manager prior to a decision and the less
checking required as decisions are made at the lower level.
Factors Determining Delegation
Managers cannot ordinarily be for or against decentralization of authority. They may prefer to
delegate authority, or they may like to make all the decisions. Some factors that affect the
degree of centralization or decentralization- delegation of authority- are:

1. The history and culture of the organization: Whether authority will be decentralized
frequently depends upon the way the business (organization) has been built. Those
enterprises that, in the main, expand from within show a marked tendency to keep authority
centralized. On the other hand, enterprises that result from mergers and consolidations are
likely to show, at least first, a definite tendency to retain decentralized authority. In other
words, organizations, which were centralized or decentralized at their establishment, tend to
centralize and decentralize authority to repeat what they have done before. When
centralized organization is changed into decentralization and the vice versa people feel
discomfort.
2. The nature of the decision: The costlier and the riskier the decision is, the more centralized
the authority will be. Cost may be stated directly in birr and cents or in such intangibles as
the company’s reputation, its competitive position, or employee morale. The fact that the
cost of mistake affects the decentralization isn’t necessarily based on the assumption that
top managers make fewer mistakes than subordinates. They may make fewer mistakes,
since they are probably better trained and in possession of more facts, but the controlling
reason is the weight of responsibility. Delegating authority is not delegating responsibility;
therefore, managers typically prefer not to delegate authority for crucial decisions.
3. Availability and ability of managers (Lower level managers): A real shortage of managers
would limit decentralization of authority, since in order to delegate, superiors must have
quantified managers to whom to give authority. In addition to the availability of lower level
managers, the quality of the existing lower level managers (subordinates) has impact on
centralization or decentralization. Hence, the competency to carry out and exercise the
 delegated authority has some effects. Some managers lack confidence in their subordinate
or fear the consequences or criticism of having subordinates make bad decisions.
4. Management philosophy: The willingness of managers to delegate authority and limit the
degree of decentralization or the desire to do the job by herself/himself. The character and
philosophy of top executives have an important influence on the extent to which authority is
decentralized. Sometimes top managers are despotic, tolerating no interference with the
authority they jealously hoard. At other times, top managers keep authority not merry to
gratify a desire for status or power but because they simply cannot give up the activities and
authorities they enjoyed.
5. Size and character of the organization: The larger the organization, the more decisions to
be made, and the more places in which they must be made, the more difficult it is to
coordinate them. These complexities of organization may require policy questions to be
passed up the line and discussed not only with many managers in the chain of command but
also with many managers at each level, since horizontal agreement may be as necessary as
vertical clearance.
Slow decisions - show because of the number of specialists and managers who must be
consulted - are costly. To minimize the cost, authority should be decentralized wherever
feasible. Also important in determining size is the character of a unit. For decentralization
to be thoroughly effective, a unit must possess a certain economic and managerial self-
sufficiency.
6. Geographic dispersion of operations: Geographic dispersion of operations makes
decentralization more necessary because top executives frequently find it impossible to
keep abreast of the details of what is going on at various locations. Moreover, managers on
site may be in a better position to assess local situations and make appropriate decisions.
7. Environmental uncertainty: Environmental uncertainty tends to produce a need for more
decentralization. In this case, the fast pace of change interferes with top management’s
ability to assess situations with the speed necessary to make timely decisions.
Problems in Effective Delegation
Despite of the advantages, many managers are reluctant to delegate authority and many
subordinates are reluctant to accept it. Both these barriers hinder effective delegation.
Reluctance to delegate/Problems from Managers
There are a number of reasons that managers commonly offer to explain why they do not
delegate. Some are:

1. Fear of loss of power - Some managers fear when they delegate authority because they
expect that they will be substituted/replaced by their subordinates if subordinates have got
the experience and skill of decision-making.
2. “I can do it better myself” fallacy: Some managers have an inflated worth of themselves
and think that they do everything better than their subordinates.
3. Lack of confidence in subordinates: The perception of managers that my subordinates just
are not capable enough. When managers delegate authority to their subordinates they do
also delegate responsibility. That is, managers are accountable for the actions of their
subordinates and may fear the blame if subordinates fail, if subordinates lack knowledge
and skill.
 4. Fear of being exposed: Some managers fear that their subordinates do too good job as
compared with themselves i.e. feel threatened that competent subordinates may perform too
well and possibly make the manager look poor by comparison.
5. Difficulty in briefing: Many times managers are reluctant to delegate authority if they
conclude that the time for briefing is more than the time for decision-making or if they
believe they lack the time to train subordinates. “It takes too much time to explain what I
want done”.
Reluctance to Accept Delegation/problems from subordinates

1. Fear of failure and criticism: Subordinates who fear criticism or dissemble for mistake are
frequently reactant to accept delegation. The solution for this problem can be teaching
subordinates when they make mistakes than criticizing or dismissing.
2. Subordinate may believe that the delegation increases the risk of making mistakes but
doesn’t provide adequate rewards for assuming greater responsibility: Lack of incentive or
reward for assuming a greater workload. Accepting delegation frequently means that they
will have to work harder under greater pressure. Without appropriate compensation
subordinates may be unwilling to do so.
3. Lack of adequate information and resources: If subordinate managers think that they don’t
have enough information on which to base a decision or other resources necessary to
carryout the assigned duties, they tend to decline/reject accepting authority delegated.
4. If subordinates are already overworked
5. Lack of self-confidence
6. Believing / Thinking that decision-making is the boss’s job.

Overcoming the barriers in effective delegation

The most basic prerequisite to effective delegation is the willingness of managers to give their
subordinates real freedom to accomplish delegated tasks. Managers have to accept the fact that
there are usually several ways to solve a problem and that subordinates may legitimately choose
a path differently from their own. In addition, subordinates will make errors in carrying out their
tasks. However, they must be allowed to develop their own solutions to problems and learn from
their mistakes. The solution to subordinates mistake is not for the manager to delegate less, but
to train or otherwise support subordinate more.
Improved communication between managers and subordinates will increase mutual
understanding and thus help to make delegation more effective. Managers who know the abilities
of their subordinates can more realistically decide which tasks can be delegated to
whom. Subordinates who are encouraged to use their abilities and who feel their managers will
“back them up” will in turn be more accepting of responsibility
Authority Relations in Organization (Line, Staff, Functional)
In an organization different types of authority are created by the relationships between
individuals and between departments. There are three types of authority.
i. Line Authority
Line authority defines the relationship between superior and subordinate. It is a direct
supervisory relationship. It exists in all organizations as an uninterrupted score or series of steps.
In line authority a superior exercises direct command over a subordinate. Line authority is
represented by the standard chain of command that starts with the most superiors and extends
down through the various levels in the hierarchy to the point where basic activities of the
organization are carried out.
ii. Staff Authority - is advisory in nature.
The function of people in a pure staff capacity is to give advice, expertise, technical assistance,
and support to help line managers to work more effectively in accomplishing
objectives. Advisory authority doesn’t provide any basis for direct control over the subordinates
or activities of other departments with whom they consult (Within the staff manager’s own
department, s/he exercises line authority over the department’s subordinates).
E.g. Personnel, research and development, legal, plant maintenance, compost quality control, etc.
- Staff authority is advisory and normally flows upward.
Line and Staff Departments: line and staff authority are concepts that describe the authority
granted to managers. Line and staff departments have different roles or positions within the
organization structure. Line departments, headed by line managers, are the departments
established to meet the major objectives of the organization. Departments normally designated as
line departments include production, marketing, and finance. In functioning with employees and
departments under their control, line managers exercise line authority.
Staff departments provide assistance to the line departments and to each other. They can be
viewed as making money indirectly for the company through advice, service, and assistance.
Staff departments are created on the basis of the special needs of the organization. As an
organization develops, its need for expert, timely, ongoing advice becomes critical. Examples
could be legal, personnel, computer service, etc.
iii. Functional Authority
It is the right, which is delegated to an individual or a department to control specified process,
practices, or provinces or other matters relating to activities undertaken by persons in other
departments. If the principle of unity of command were followed without exception, authority
over these activities would be exercised only by their line superiors, but numerous reasons -
including a lack of specialized knowledge, lack of abilities to supervise processes, and danger of
diverse interpretations of policies - explain why they occasionally are not allowed to exercise this
authority. It is delegated by their common superior to a staff specialist or to a manager in
another department.
Functional authority is not restricted to managers of a particular type of department. It may be
exercised by line, derive or staff department heads, more often the latter two, because they are
usually composed of specialists whose knowledge becomes the basis for functional controls.
Example:
  The Finance Manager can give direct command to the marketing manager of the same level
about financial affairs.
 The Legal Advisor can give direct command to others concerning the legal affairs of the
organization.
 The Personnel Manager can give direct command to others regarding recruitment, selection,
performance appraisal systems

Benefits of Staff

1. Staff managers provide advice for line managers, i.e. the advice of well-qualified specialists
in various areas of an organization’s operations can scarcely be overestimated, especially as
operations become more complex.
2. These specialists may be allowed to the time to think, to gather data, and analyze, when
their superiors, busy managing operations, cannot do so.
 As problems become more complex, staff analysis and advice becomes an urgent necessity.

Conflict between Staff and Line Managers

For several reasons there is a conflict between line and staff managers. Some are:

1. Demographic factor: There is a general premise that staff mangers are younger, well
educated, firmly attached to their profession than their organization and want more money,
power and prestige. The older line officers dislike or receiving what they regarded as
instructions from someone so much younger than themselves.
2. Threats to Authority: Line managers consider staff managers as potential threats to their
authority, particularly if staff managers exercise functional authority.
3. Dependence on knowledge: Line managers feel discomfort and get frustrated when they
progressively depend on the advice of staff managers; i.e. they fell that they are less
important to the organization.
4. Staff managers may exceed their authority and attempt to give direct command to the line
managers.
5. Staff managers may attempt to take credit for ideas implemented by line managers;
conversely, line managers may not acknowledge the role of staff managers.
6. Staff departments are organizationally placed in a relatively high position to top
management.
Resolving Conflict
The line - staff problem is not only one of the most difficult that organizations face but also the
source of an extra ordinarily large amount of inefficiency, solving this problem requires great
managerial skill, careful attention to principles and patient teaching of personal. Some ways of
resolving the conflict include:

1. Understanding authority relationships: Managers must understand the nature of authority

relationships if they want to solve the problems of line and staff. Line means making
decisions and acting on them. Staff relationship, on the other hand, implies the right to
 assist and counsel. In short the line may “tell”, but the staff must “sell” (its
recommendations).
2. Making line listen to staff: Although line-staff friction may stem from ineptness or
overzealousness on the part of staff people, trouble also arises when line executives too
carefully guard their authority and resent the very assistance they need. Line manager
should be encouraged or required to consult with staff. Enterprises would do well to adopt
the practice of compulsory staff assistance where in the line must listen to staff.
3. Keeping staff informed: Common criticisms of staff are that specialists operate in a vacuum,
fail to appreciate the complexity of the line manager’s job, or overlook important facts in
making recommendations. Specialists should take care that their recommendations deal
only with part of a problem. Many critics arise because staff assistants are not kept
informed on matters in their field. Even the best assistant cannot advise properly in such
cases. If line managers fail to inform their staff of decisions affecting its work or if they
don’t pave the way through announcements and requests for cooperation - for staff to obtain
the requisite information on specific problems the staff cannot function as intended.
4. Requiring completed staff work: Completed staff work implies presentation of a
recommendation based up on full consideration of a problem, clearance with persons
importantly affected, suggestions about avoiding any difficulties involved, and often,
preparation of the paper work - letters, directives, job descriptions, job specifications so that
a manager can accept or reject a proposal without further study, long conferences, or
unnecessary work.
5. Clear areas of responsibility and accountability for results.

Span of Management
Meaning: The term span of management is also referred to as a span of control, span of
supervision, span of authority, or span of responsibility.
Span of management - refers to the number of subordinates who report directly to a manger, or
the number of subordinates who will be directly supervised by a manager.
This varies from one situation to another. There is no magical number for the span of control.
There are various factors affecting the span of management. Based on the number of
subordinates who should report to a manager or the number of subordinates that a superior
should supervise, we can have Wide span of management and Narrow span of management.
i. Narrow Span of Management
This means superior controls few numbers of subordinates or few subordinates report to a
superior. When there is narrow span of management in an organization, we get:

 Tall organization structure with many levels of supervision between top management and
the lowest organizational level.
 More communication between superiors and subordinates.
 Managers are underutilized and their subordinates are over controlled.
 More trained managerial personnel and centralized authority.
Advantages
 1. Close supervision and control
2. Fast communication between subordinates and superiors.
3. Easy to coordinate and control activities.
Disadvantages

1. Superiors tend to get too involved in the subordinates work

2. The problem of setting more trained managerial personnel
3. Excessive distance between lowest level and top level management. This kills intuitive for
top-level positions.
4. High costs due to many levels

ii. Wide Span of Management

This means many subordinates report to a superior or a superior supervises many subordinates.
If the span of management is wide, we get:

 A flat organization structure with fewer management levels between top and lower level
 Many number of subordinates and decentralized authority
 Managers are overstrained and their subordinates receive too little guidance and control
 Fewer hierarchal level
Advantages

1. Superiors are forced to delegate

2. It initiates the development of clear polices
Disadvantages

1. Tendency of overloaded superiors to become decision bottle necks

2. Danger of superior’s loss of control
3. Require exceptional quality of mangers
Span of Control Vs Levels of Management: If one wants to reduce the number of hierarchical
levels in an organization, the only way to do so without reducing the number of employees at the
bottom is to increase spans of control.

Relationship of centralization to span of control

The company’s philosophy of centralization or decentralization in decision-making can influence
the span of control of subordinate managers. A philosophy of decentralized decision-making
generally means that the span of management should be wider for each manager. This is so
because decision-making is forced down to subordinates, thus feeling up a manager’s time
commitments. This situation also generally means fewer level of management in an organization.
Conversely, a philosophy of centralized decision-making should result in a narrower span of
control and more levels of management. If it is the philosophy of the company to have managers
makes the majority of decisions, the mangers will closely supervise their subordinates and
delegate little. Contacts with subordinates should increase in number and in length, thus
narrowing the span of control.
Factors Determining an Effective Span of Management
The principle of span of a management states that there is no any specific number of
subordinates to be supervised by a manager. Rather, it states, there are factors that affect the
span of management. Some are:

1. Ability of the manger: The ability of the manager (supervisor) who is responsible for
supervising subordinates affects the span of a management. If the manager is well trained
and highly capable, receives assistance in performing her/his supervisory activities, doesn’t
have many additional non-supervisory activities to perform, and if that manager defines
tasks and responsibilities to subordinates clearly, the appropriate span can be relatively
broad (wide).
2. Manager’s personality: if managers strongly need to share power, they may prefer a wider
span of control. Some managers develop reputation as empire builders and attempt to
increase their spans.

3. The abilities of subordinates: The amount of training, experience, and ability that
subordinates have is directly related to a manager’s span of control. Knowledgeable
subordinates who work well on their own require less supervision than inexperienced,
poorly trained workers do. Well - trained subordinates require not only less of their
manager’s time but also fewer contracts with them.
4. Motivation and commitment: motivated employees take initiative and responsibility, utilize
and develop their skills committed to their job, devote more time and effort and needs less
of their supervisor’s time.
5. Need for autonomy: subordinates with high need for autonomy prefer to make decisions by
themselves (wider span) and vise versa is true for those who take every problem to their
superior for decision-making.
6. Type of work: Routines and simplicity of work. Managers supervising people with simple
and repetitive jobs are able to manage more immediate subordinates than are those who
supervise people with complex, non-repetitive tasks.
7. Geographic dispersion of subordinates: Normally, there is an inverse relationship between
a manager’s span of control and the geographic dispersion of his/her subordinates. For
example, a sales manager whose sales people are scattered over a wide geographic region
cannot supervise as many subordinates as a manager can whose subordinates are in one
building. This is especially true when the manger and subordinates must meet on a regular
basis.
8. The availability of information and control systems: If there are sophisticated information
and control systems, well-defined policies and plans, the manager can supervise many
subordinates and hence the span will be wide.
9. Levels of management: The size of the most effective span differs by organizational level.
 At the top level of management the span is wide, because
- The communication and conceptual skill that top level managers have.
- The nature of their work they deal with: general/broad policy control rather than direct
supervision.
 - Their subordinates are relatively skillful.
 At the middle level of management the span is narrow, because they involve in policy
supervision and much more direct, personal contract with subordinates than top-level
managers.
 At the lower level of management the span is wide, because as managers of operating
employees, supervisors frequently supervise work that is not complex and that rarely
requires policy decisions. Instead, they will usually rely on rules and procedures to help
them solve the daily problems that arise.
10. Economic Factor: Narrow spans of management require not only more supervisors (and
their services) but also the added expense of executive offices, secretaries, and fringe
benefits. However, the wide spans of a management require few supervisors with their
accessories. Therefore, organizations should consider cost.
There are two major reasons why the choice of appropriate span is important.

1. Span of management affects the efficient utilization of managers and the effective
performance of their subordinates. Too wide a span may mean that managers are
overextending themselves and that their subordinates are receiving too little guidance or
control. Too narrow a span of management may mean that managers are underutilized.
2. There is a relationship between span of management throughout the organization and the
organization structure. A narrow span of management results in a "tall" organizational
structure with many supervisory levels between top management and the lowest level. A
wide span for the same number of employees means fewer management levels between the
top and bottom.
The concept of an "optimal" span of management is the one that is neither too broad nor too
narrow. The concept of an optimal span of management suggested that spans could be too broad
or too narrow in specific instances.
The wider the span of management, the less direct supervision there is; the narrower the span, the
greater the number of managers and, therefore, the higher the cost in salaries.