Detection of Disease Role and Training of

Patient Education Ancillary Staff

Contemporary Image

Productivity
Clinical Information Ancillary Scope of
and Quality of
Tech Tech Staff Practice
Care

Electronic Health Records Financial Costs

Patient Records Training of Staff
Clinical Records Demographics
Clinical technology

● Earlier and more accurate detection of

disease
○ TearLab, Rapid Pathogen Screening → dry
eye
○ Dark adaptation testing → age-related
macular degeneration
○ OCT angiography → diabetic retinopathy
○ OCT → boosts rate of patient retention
○ Alternatives to fundus photography and
Goldmann applanation tonometry
Clinical technology

● Patient education
○ Non-compliant contact lens wearers →
specular microscopy
○ Engages patients and strengthens
compliance
○ “Seeing is believing”
Clinical technology

● Contemporary image
○ Impressive and intriguing for the customer
○ Creates comfort and confidence in the
optometrist and ancillary workers
○ Adds responsibility and learning
opportunities for staff → boosts
satisfaction → better exchanges between
customers and workers
Information ● Electronic Health Records
○ Sunix
Technology ○
○
Socrates
Optomate
Patient Records

● Streamlined
● Callback systems
○ Reminders
○ Spectacle/CL collection
Clinical records

● Organisation
○ Easy access
○ Multiple sources
○ Referrals
● Testing flow
○ Pretesting
○ Dispensing
 ➢ Efficiency

Ancillary Staff ➢ Flexibility

➢ Support

➢ Quality of Care

➢ Practice’s Success
Role of Ancillary Staff
1. Primary Patient Needs Ancillary Staff acts
● Meeting the immediate needs of the as a Supportive
patient Network
● E.g. booking appointments, pre-testing,
frame recommendation, etc
2. Secondary Patient Needs
● Follow up service
● E.g Billing, repair, readjustments of
frames
3. Management
Productivity and
● Management role
● E.g. supervision of staff, banking Quality of Care
Training of Staff
Quality of Care and Productivity

Recruitment Stage: Training:

● General qualities (communication skills, ● Mentor
personality, etc) ● Duration
● Specialized skills and knowledge ● Multiple roles
● experience ● Pretesting

Type of Practice
● Independent VS Corporate
● Size
● Specialisation
 ● Financial Reasons
Scope of ● Training Staff

Practice ● Demographics
Financial Costs For Technology

● Initial Start Up Cost

● Uncertain financial payoff
● Maintenance Cost
● Upgrades in Technology
Other Limitations

● Privacy Issues
● Change in workflow
● Training Staff
● Demographics
Productivity and Quality of Care
● Depends on the individual practice
● Weigh up the benefits and costs
● Determine whether it’s suitable for the practice

Productivity
Clinical Information Ancillary Scope of
and Quality of
Tech Tech Staff Practice
Care
References

● Hauser, W. (2015). Premium customer service takes your practice from good to great. Optometry Times, [online]. 7(4). Available at:
[Link] [Accessed 5 October 2017].
● Karpecki, P. M. (2017). Diagnos-tech advances. Review of Optometry, [online]. 154(3), 18. Available at: [Link] [Accessed 5 October 2017].
● Hepp, R. (2016). Out with the old, in with the new. Review of Optometry, [online]. 153(9), 32-39. Available at: [Link] [Accessed 5 October 2017].
● Murphy, J. (2013). New technology: good for patients, good for business. Review of Optometry, [online]. 150(8), 30-32. Available at:
[Link] [Accessed 5 October 2017].
● Thomas, C. (2013). Measuring technology success in your practice. Optometry Management, [online]. 48(7), 42-43. Available at:
[Link] [Accessed 5 October 2017].
● Shanmugam, M., Mishra, D., Madhukumar, R., Ramanjulu, R., Reddy, S. and Rodrigues, G. (2014). Fundus imaging with a mobile phone: A review of techniques. Indian Journal of Ophthalmology, 62(9), pp.960-962.
● 2016 CPC Year in Review. (2016). [ebook] 243 North Lindbergh Blvd. St. Louis, MO 63141. Available at: [Link]
● [Link]. (2017). Australian Dispensing Opticians Association. [online] Available at: [Link]
● Ajami, S. and ArabChadegani, R. (2013). Barriers to implement Electronic Health Records (EHRs). Materia Socio Medica, 25(3), p.213.
● Chen, J. and Lee, L. (2007). Clinical applications and new developments of optical coherence tomography:an evidence‐based review. [online] [Link]. Available at:
[Link] [Accessed 07 Oct. 2017].
● Hersh, W. (2004). Health Care Information Technology Progress and Barriers. [online] Jamanetwork. Available at: [Link] [Accessed 7 Oct.
2017].
● Kell, M. (2014). miequipment - mivision | Bringing Optics into Focus. [online] [Link]. Available at: [Link] [Accessed 7 Oct. 2017].
● Optometric Management. (2017). Optometric Management - August 2017. [online] Available at: [Link]
● Thal, L. and Quintero, S. (2010). Business aspects of optometry. Maryland: Butterworth Heineman Elsevier, pp.187-195
● McVeigh, F., Tarbett, A., Betts, A. and Boal, T. (2008). Efficiency of automation and electronic health records in optometric practice. Optometry - Journal of the American Optometric Association, 79(1), pp.43-49.
● Heidarian, A. and Mason, D. (2013). Health information technology adoption in New Zealand optometric practices. Clinical and Experimental Optometry, 96(6), pp.557-565.
● Stolee, P., McKillop, I., McMurray, J., Strong, J., Jones, D. and Hildebrand, J. (2011). ‘‘Eye-T’’: Information technology adoption and use in Canada’s optometry practices. Optometry, 82(3), pp.166 -174.
● Shabbir, S., Luai, A., Sudhir, R., Scholl, J., Li, Y. and Liou, D. (2010). Comparison of documentation time between an electronic and a paper-based record system by optometrists at an eye hospital in south India: A time–motion
study. [online] [Link]. Available at: [Link] [Accessed 16 Sep. 2017].
● Dabasia, P., Edgar, D., Garway-Heath, D. and Lawrenson, J. (2014). A survey of current and anticipated use of standard and specialist equipment by UK optometrists. Ophthalmic and Physiological Optics, [online] 34(5),
pp.592-613. Available at: [Link] [Accessed 16 Aug. 2017].
● Hippisley-Cox, J. (2003). The electronic patient record in primary care--regression or progression? A cross sectional study. BMJ, 326(7404), pp.1439-1443.
● Karpecki, P. M. (2017). Diagnos-tech advances. Review of Optometry, 154(3), 18. Retrieved from [Link]
● Krivacic, K. (2015). 5 must-have technologies. Optometry Management, 50(8), 14-16. Retrieved from [Link]
● Hepp, R. (2016). Out with the old, in with the new. Review of Optometry, 153(9), 32-39. Retrieved from [Link]