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Analysis of VRL Logistics Services

The document outlines a comprehensive study with sections including an introduction, research design, company profile, data analysis, findings, and recommendations. It features various tables and graphs analyzing demographics, service quality, and customer satisfaction related to VRL Logistics. The structure is organized to facilitate understanding of the research objectives and outcomes.

Uploaded by

adarshgowda018
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18 views3 pages

Analysis of VRL Logistics Services

The document outlines a comprehensive study with sections including an introduction, research design, company profile, data analysis, findings, and recommendations. It features various tables and graphs analyzing demographics, service quality, and customer satisfaction related to VRL Logistics. The structure is organized to facilitate understanding of the research objectives and outcomes.

Uploaded by

adarshgowda018
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

CONTENTS

Chapter No. Title Pg. No.

EXECUTIVE SUMMARY

1 INTRODUCTION 1-17

2 RESEARCH DESIGN 18-25


Need of the study
Statement of the problem
Reasons
Scope of the Study
Aim and Objective of the Study
Limitations of the study
Method of study
Data Collection
Research Instruments
Sampling Technique
Sampling Size
Statistical Technique
Contact Method
Plan of Analysis
Period of Study
3 Company Profile 26-51
Industrial Profile
Company Profile
Organizational Chart
4 ANALYSIS AND INTERPRETATION OF 52-76
DATA
5 SUMMARY OF FINDINGS AND 77-80
RECOMMENDATIONS
6 BIBLIOGRAPHY 81-82
ANNEXURE 83-86
LIST OF TABLES

Table No. Title Pg. No.

1 Analysis of Age wise Classification 53


2 Analysis of Occupation wise classification 55
3 Analysis of income wise classification 57
4 Analysis of the Promotional tools created 59
awareness
5 Analysis of Respondents’ frequency of using the 61
services VRL
6 Analysis of Services of VRL Logistics 63
7 Analysis about the Quality of Service 65
8 Analysis about Service Charges 67
9 Analysis about VRL Staff Behaviour 69
10 Analysis of Investigation and Handling of 71
Complaints by Employees
11 Analysis of Comfort ness of Our Buses 73
12 Analysis of Preference of Satisfaction of VRL 75
Logistics
LIST OF GRAPHS

Graph No. Title Pg. No.

1 Analysis of Age wise classification 54


2 Analysis of Occupation wise Classification 56
3 Analysis of Income wise classification 58
4 Analysis of the Promotional tools created 60
awareness
5 Analysis of Respondents’ frequency of using 62
the services VRL
6 Analysis of Services of VRL Logistics 64
7 Analysis about the Quality of Service 66
8 Analysis about Service Charges 68
9 Analysis about VRL Staff Behaviour 70
10 Analysis of Investigation and Handling of 72
Complaints by Employees
11 Analysis of Comfort ness of Our Buses 74
12 Analysis of Preference of Satisfaction of VRL 76
Logistics

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