HUMAN RELATIONS AT WORK HRM

INTERPERSONAL COMMUNICATION, SERVICE TO PEOPLE WITH DISABILITIES, COMMAND AND SUBORDINATION,

DISCIPLINE AND HIERARCHY AND PERSONAL PRESENTATION.

Objective: To equip the student with knowledge that enables them to develop sociability habits that allow
improve your relationships at work and in other social spheres. Develop attitudes for the
adequate and prioritized service for people with disabilities.

Interpersonal communication is the method of communication that promotes the exchange of information between
two or more people.

Interpersonal Communication PrinciplesEach person we come to consider, therefore, interlocutor, exchanges

information based on your cultural repertoire, your educational background, experiences, emotions, all the 'baggage'
what it brings with it. Once the information is transmitted, the receiver processes it and, according to its objectives, transforms it.
in knowledge. The important thing in interpersonal communication is the care and concern of the interlocutors in
transmission of the data or information in question in order to achieve success in the desired process.

Types of communications
Verbal Communication: it is the communication in which the message is constructed by words. We can classify it into:
ORAL and WRITTEN.

Nonverbal Communication: it is communication realized through mimicry, gaze, posture, etc.

Communication Process

Each communication situation is different from any other. However, it is possible to identify certain elements that
are common to all communications, as well as the interrelationships that take place among them.

The communication process occurs when the sender (or coder) emits a message (or signal) to the receiver.
(or decoder), through a channel. Communication can only be considered effective when understanding of
the receiver coincides with the meaning intended by the sender.
Diction, aphasias, and inhibitions.

Good diction is also important. It's not enough to have clear ideas. To communicate them, it is necessary to encode them.
adequately. Thus, in oral communication, it is required that the speech mechanism allows for clear expression.
What it means is that the communicator needs to be careful with the tone, pitch, timbre, and speed of their speech.
voice.

Aphasia is a central disorder where the recall of words is impaired, as we see in some elderly people, or
victims of stroke, for example.

Inhibitions occur due to fear or feelings of inferiority. Act naturally in your environment.
work, speak in a simple and natural way, observing other people.

Language and Speech

Language refers to a system made up of elements that can be gestures, signs, sounds, symbols or
words that are used to represent concepts of communication, ideas, meanings, and thoughts. In this
acceptance, language approaches the concept of language. Speech is the most frequent and important way through which
Humans use language to communicate. Most 'laypeople' confuse speech and language.

And discipline in the workplace In human relations at work, it is important to gain and maintain cooperation.
and the trust of colleagues at work. Therefore, if we look at all sectors of modern life, we will find
that man can no longer work alone. The divisions of labor, the increasing specialization, make him day by
more dependent on his team, and consequently on the individuals that make it up.

Socially Acceptable Conduct Standards in the Workplace

. The conduct is the way the guard behaves and how he represents the company he works for. We can mention:
• Responsibility: honesty, liveliness, loyalty, and intelligence

Diligent: it is the one who has an interest in their work

• Attitudes: Interest in work is high when one thinks about and lives each aspect of the work: vigilance,
protection and prevention;

• Alcoholic Beverages: You should not consume alcoholic beverages, regardless of the degree or amount, while on duty;

• Cleaning of the station: It must always be kept clean and in order;

Health and Well-Being: The guard must take care of their health and physical conditions at all times;

Discipline: Must have ethics and discipline at work; etc.

Everyday social interaction:

Rules of coexistence For the team to be efficient, it is necessary to know some rules of ethics and
discipline at work:

Respect others as human beings.

2. Avoid interrupting the speaker; wait for your turn.

3. Control your aggressive reactions, avoiding being rude or even ironic.

4. Avoid going over your immediate supervisor's head.

5. Try to get to know your coworkers better, in order to understand them and adapt.
personality of each one.

6. Avoid taking on the responsibility assigned to another, unless requested by them or in case of emergency.
7. Search for the cause of your antipathies in order to overcome them.

Always be smiling.

9. Try to clearly define the meaning of words in the case of group discussions, to avoid misunderstandings.

10. Be modest in discussions; think that perhaps the other may be right and, if not, try to understand their perspective.
reasons.

Command and subordination

Command or Leadership can be understood as the process, the concept of leading. It is the art of influencing people.
to do something willingly for the common good.

Subordination is the state of an individual not having the freedom to make their own decisions.

The coexistence between the command and its subordinates must be respectful and cordial. It should have dignity, efficiency, and
efficacy.

Discipline and hierarchy Discipline is the exact fulfillment of each one's obligations, with strict observance of
prescribed in the organization's internal regulations.
Hierarchy is the ranking of different categories of employees or members of an organization. E.g.:
President, Director, Manager, Coordinator, Chief, Leader, etc.

What is expected of the guard is prompt and voluntary obedience to all superior orders. Their superiors
We usually transmit instructions and orders that reflect the company's standards.

Social interaction in specialized work areas The good social relationship with colleagues, others
local collaborators where the activity is carried out and the general public, as well as the posture of the guard are
constant requirements, however, some places, considered special, considered high

visibility, social treatment should be greatly improved, due to the characteristics of these places, where it is large
the influx of people, mainly having some relationship, such as: clients, students, patients
escorts, etc. In other subjects of the training course, human rights and prejudice are addressed,
rights of the elderly, of people with disabilities, progressive use of force, etc. In these special places, the
the knowledge provided will be of great value for the good performance of the security element's role.
courteous manner, respecting minorities and differences, without giving up on assertiveness and the responsibility that arises from it
of the profession. It is important for the security guard to observe the way of treating people, avoiding adopting attitudes that
may cause embarrassment or discrimination, seeking to inform themselves with the superiors about the manual of
procedures to be followed during the work shift. 1.6 Personal presentation

Proper habits and care that the security man should have with his personal presentation, cleanliness,
posture and discretion. Personal grooming and politeness are basic requirements for security guards. Invest in your image and in
self-image. Value yourself! Proper habits and care that the security man should have with his
personal presentation, cleanliness, posture, and discretion;

1.6.2 Principles of Personal Presentation

The presentation at work comes as a factor of great importance, because of the way we dress,
we demonstrate what we are feeling. Uniforms may differ from one company to another, however certain
The requirements for care, maintenance, and use of the uniform are the same, including keeping it clean and well maintained.
in the past, polished shoes, clean tie, neat and aligned walk, etc.

A good presentation represents confidence. Well-executed work represents personal satisfaction.

Grooming, posture, and discretion.

positive. Examples: • Hair cut, well washed and styled; Do not let dandruff fall on the shoulders; • Ears
clean and well-groomed beard; • Always brush your teeth;

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• Clean hands, trimmed and well-cleaned nails; • Mild scented deodorant, etc. [Link] Posture Always maintain
an excellent posture at work, such as: • Keeping the body straight, shoulders and arms back, and head held high; •
Avoid a stern face; Avoid slang or swear words; • To attract the customer's attention, we should never touch them; • Do not spit,
no smoking in public and no chewing anything. • Do not shout, etc. [Link] Discretion Professional confidentiality in tasks
confidential, the nature of the service should not be disclosed to anyone, under any circumstances. Avoid
unnecessary conversations. Be brief and discreet. 1.7 Assistance to people with disabilities Objective: Training
suitable for field guardians in the area of disability, with the aim of providing identification services and
adequate service to people with disabilities in general, showing an equal right to that of non-disabled people
deficients, the right to move everywhere in search of education, work, leisure, health, culture and for
We will fulfill all your rights and duties as citizens. 1.7.1 Identify which characteristics and circumstances
which defines people with disabilities; It is the person with physical, mental, or sensory restrictions of a permanent nature
or transitional, which limits the ability to perform one or more essential activities of daily life. According to the
World Health Organization, about 10% of the global population has physical or sensory disabilities.
mental, congenital or acquired.
 1.7.2 Types of Physical Disability. Refers to the impairment of the locomotor system, which includes the
musculoskeletal system and the nervous system. The diseases or injuries that affect either of these systems,
Isolated or together, they can produce physical limitations of greater or lesser degree: amputations, bad-
formations or aftermaths of accidents.

Athlete with a physical disability competes in the Paralympics.

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Sensory. It is divided into two groups: auditory (partial or total deafness) and visual (total or partial blindness).

Mental. Refers to the incomplete or delayed development of intelligence. Causes learning difficulties.
either comprehension or speech problems.

1.7.3 Causes of Disability; Circumstances that define people with disabilities: • Genetic and Congenital.
They occur during pregnancy and cause syndromes and malformations. • Mechanical. Premature birth, fall,
traumatism, nerve injuries, accidents, violence. • Physical. X-ray, radiotherapy, fire, among other agents. •
Toxic substances. Medications, drugs, alcohol, tobacco, contaminated food, chemicals. • Poor nutrition.
Malnutrition, anemia, metabolic problems.

1.7.4 To adequately and prioritarily assist people with disabilities, so that they are truly supported.
ensured the full exercise of their social and individual rights (see Law No. 7.853/89). The quality of service
it can determine the success or failure of the organization, the customer expects the company to recognize the importance of
your person and your needs, treating you with attention, respect, and cordiality, thus avoiding acts of
prejudice, embarrassment, and offenses against the customer, including individuals with disabilities. The Constitution
The Federal gives the right to GO and COME for all Brazilians. For this right to be exercised by everyone, it is necessary that
the constructions should be adapted for people with disabilities, including: • Spacious parking lots and
insurance near buildings, interconnected by paths with lowered guides; • Step-free entrances in buildings
and rooms. Doors with free openings; • Wide corridors and passages, being wider where the flow of people is
constant; • Access ramps instead of staircases; • Non-slip floors and surfaces. Firmly tufted carpets
and short hair; • Free access to elevators for wheelchair users. Spacious elevators so that a
wheelchair can make a 180-degree turn and the button panel is at a good height for you
conductor; • Handrails on all staircases extending beyond the first and last step; • Toilets with
spacious boxes and support bars. Mirror installed at a height compatible for wheelchair users; •
Public phones and lower drinking fountains for wheelchair users.

In Brazil, the rights of people with disabilities are defined in the Federal Constitution of 1988 and in laws.
specific. They address, among other aspects, social assistance, equality in the workplace, and facilities for
mobility and access.

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In 1989, the National Coordination for the Integration of Persons with Disabilities - Corde was created, which has
for the purpose of instituting the protection of collective and diffuse interests of people with disabilities. The Ministry
The public has the duty to safeguard these rights. Law No. 7,853, of October 24, 1989, guarantees to individuals
carriers of disabilities the full exercise of their basic rights, including the rights to education, health, to
work, leisure, social security, support for children and motherhood, among others.
There are several behaviors, typified by Law No. 7,853/89, that are considered crimes with a prison sentence of one to
four years and a fine. For people with any type of disability, we must adopt measures that offer
access to information and communication, providing priority service, which we can mention:

• Talk normally with people with disabilities, discussing all subjects, as it is good for them to know.
even of things that cannot hear, see or participate due to movement limitations; • Treat the
deficient as someone with specific limitations of disability, yet with the same qualities and flaws of
any human being;

Allow the disabled person to develop their potential to the fullest, helping them only when it is truly necessary.
necessary;
Call the person with a disability by their name, just like you would with anyone else;

• Speak to the blind person in a normal tone of voice;

• Speak of disability as a problem, among others, that only limits life in certain specific aspects and
never refer to a person's disability as a disgrace, as something deserving pity;
Treat a person with disabilities as someone capable of participating in life in all aspects;

• Raise awareness that the person with a disability develops daily strategies and normally overcomes
obstacles, and not show surprise at a fact that is common for the disabled; • Face it as a consequence
Normal is the deficiency of developing skills that may seem extraordinary to a person.
common

Avoid using the words see, hear, walk, etc., in front of people who are blind, deaf, or deprived of.
movements. Talk normally with the disabled, so that they do not feel differentiated by perceptible
constraint in speaking about the interlocutor;

• Offer help to a disabled person in any situation (for example, a blind person crossing the street, a person with
crutch getting on the bus etc.)

Be aware that the limitations of a person with disabilities are real, and often they need assistance;

Trust the disabled person, believing that they will only offer you help if they are sure they can do it.
what is proposed. The disabled know better than anyone their limitations and abilities; • Always address to
deficient in itself, when the subject refers to it, even if accompanied;
Allow the blind person to hold onto the arm or rest their hand on the shoulder of the person guiding them;

When seeing the disabled person facing a potential obstacle, ask if they need help, and what the correct way is to
help him. Grab an orthopedic device or a chair of

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suddenly, it is an aggressive attitude, like grabbing any part of a common person's body without
notice;

When there is a need for help or guidance, only one person should touch the disabled person, unless in
very specific situations that require more help (for example, carrying a wheelchair to go up a
staircase
• Notify the blind person whenever you notice that they are exhibiting appearance or behavior outside of normal social standards.
preventing him from falling into ridicule;

To get the attention of a deaf person who is facing away, you should gently touch them on the arm first,
start talking to her; Properly and prioritarily serving people with disabilities means a
the same rights as people without disabilities: the right to move everywhere in search of education,
work, leisure, health, culture and to fulfill all their rights and duties as citizens.