English Vocabulary for Hotel Receptionists
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ScribdTranslationsEnglish Vocabulary for Hotel Receptionists
Translated by
ScribdTranslationsVocabulary in English for
hotel receptionists
• Are there any rooms available?
available?
• Do you have a reservation?
• I have a reservation for a single room for two nights.
reservation for a single room for two nights.
• Please, can I book a room for tonight?
a room for tonight?
• Could I see your passport, please?
favor?
• Do you have wireless internet connection in the hotel?
at the hotel?
• Is VAT included in the price?
• Could I have an invoice?
• Room service: room service.
• bunk bed
• A single room: single room.
• A double room for one person
individual.
• A room with a double bed
(also called queen bed, if it is extra large, king bed).
• A room with two single beds
individuals.
• A cot: a crib.
And an extra trick: when saying the number of the rooms,
It is usually said 'oh' instead of zero. For example, 702 = seven.
oh two.
English for
receptionists: To attend to
calls
• Good morning, Name of Company. This is María speaking. How
Good morning (company name). This is María speaking.
How can I help you?
• Could you put me through to extension 421, please?
Could you please transfer me to extension 421?
• I'd like to speak to John Doe in Marketing, please.
talk to John Doe from the Marketing Department, please.
• Thank you
for the wait. Now I will connect you with...
• Sorry, I didn't quite catch that. Could you say your name again?
I'm sorry, I didn't hear you well. Could you repeat your name, please?
favor?
• I'm so sorry. The reception is very bad. Could I ask you to repeat.
I'm very sorry, the coverage is very bad. Could you...
Would you mind repeating your name, please?
And another extra trick: to spell names without fear of making mistakes,
learn the international phonetic alphabet. For example, J-O-H-N = J
for Juliet, O for ocean, H for hotel, N for New York.
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English tips for
waiters
Although the level of English cannot be faked, there is
Some tricks that can make it easier for you to adapt to your new
position:
• Before your first day of work, study the letter thoroughly.
your restaurant. You must be prepared to respond to all kinds of
questions about how each dish is cooked and about its ingredients,
especially those that tend to cause allergies.
• If you don't understand anything, don't panic! Have a phrase ready.
Excuse me Sir, I'm afraid I didn't catch that. Could you repeat?
please? If all else fails, you can ask him to tell you the number of the
plato (in case the letter is numbered) or point it out to you.
• The English particularly value a good education, so if
If you take care of this aspect, they won't pay as much attention to the possible flaws in your English.
Address your clients as 'SiroMadam' and don't forget to ask them about
Less than once Is everything fine? This way you will get
earn yourself a bunch of tips.
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