Business Communication Challenges
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ScribdTranslationsBusiness Communication Challenges
Translated by
ScribdTranslationsWorking with words B They say the green is too light, the white looks like the
main competitor's and the pink isn't bright enough.
Choose the correct words in italics in 1–8. A 18
saying is they don’t like
1 We’ve had a few financial problems, and in addition Any of them?
we’ve now fallen ahead of / behind schedule. B Not exactly. They all like the blue one.
2 I've looked at the figures and you've gone over/under. A 19
changing them?
budget. How do you plan to solve that problem? B That’s not an ideal solution. It would put our schedules
3 Your lack of upfront planning will help to avoid back. We’d have to postpone the launch.
problems later in the project. A 20 we launch the blue one and
4 Toavodidaeylw unts’sm
s,emm /i akehtedeandiel. Say it will be available in other colours at a later date.
5 We've run out of / into a problem. Could we meet this? B I'm not convinced. It wouldn't be good for our
afternoon to discuss it? reputation.
6 How unrealistic / accurate is your forecast for the budget?
Can you check it again to make sure it’s right?
7 Spending in your department seems to be completely
Language at work
under / out of control! What can you do to cut costs?
Complete 21–26 in the conversation with the present
8 While we’re brainstorming, please propose any ideas perfect or past simple form of the verbs in brackets.
you have at all; we have no budget constraints / problems
at the moment. A So what are you doing at the moment?
B I21 (change) companies since
Match 9−13 to a−e. I saw you last. I’m with Anateck now.
9 I suggest you fill in the form now; if not, you’ll Really? I22 I do not know that!
miss B Do you still work for the same company?
Although we planned carefully, we still went Yes, and we ’re really busy. We
I'm afraid I made
23
(just / win) a new contract.
So I don’t have much time for golf! What about you? Are
We need to make sure this phase of the project Are you still playing?
stays
B [Link], we24 have
We ’ve run I had a holiday in Dubai last week so I
25
(play) there.
a a mess of it: I put the figures in the wrong column, and
That sounds great.
now it’s wrong. Sorry.
b into a few problems, but I think we can solve them B 26
(you / book)
easily. a holiday this year?
c No, not yet. Dubai would be nice though.
on track, otherwise we won’t be able to move on.
d over budget.
Choose the correct option a–c to complete sentences
e the deadline. 27–30.
27 there haven’t been any real difficulties.
Business communication Up to now Yesterday a couple of weeks ago
Complete 14–20 in the conversation with the expressions. We received all the offers by the end .
from the list. in the last month at the end of last week cto date
How about How far How's the What you’re
How are you? They haven ’t made their final decision. .
What do Why don’t
already bjust yet
Hi.14 things?
He booked the hotel two months ago. .
B OK, thanks.
How is the launch coming along? already gone so far
A 15
B We’re on track.
Result / 30 marks
A 16 are you with the final
design?
B Well, we’ve hit a slight problem with the colour.
A 17 you mean exactly?
B Two of the focus groups don’t like the range of colours.
Which ones in particular?
Business Result Second Edition Upper-intermediate © Oxford University Press PHOTOCOPIABLE
Unit 3 Speaking test
Role cards
Copy this page and cut out the role cards for the students. Students should do both role-plays. Then use the Speaking test.
results forms to evaluate each student’s performance. You can then cut out the results and give them to the students.
Role-play 1
cut along this line
Student A Student B
You gave Student B this 'Todo' list. Student A is your manager. He/she calls for an update on
Book my flight to Warsaw for Monday evening. this 'Todo' list. Two items are done (f) but two are not ().
Book a hotel near the center. The reasons are in italics.
Arrange a meeting with Carole on Tuesday. Book his/her flight to Warsaw for Monday evening.f)
Confirm the venue for the presentation to ATI. Book a hotel near the [Link] are all full.
Call Student B Arrange a meeting with Carole on [Link] is
Ask for an update on each item. away until Friday.
Clarify any problems. Confirm the venue for the presentation to ATI.f)
Make suggestions for any problems. Update Student A on each item. Explain any problems and
respond to suggestions.
Role-play 2
cut along this line
Student A Student B
Student B is your manager. He/she calls for an update on You gave StudentAthis 'Todo' list.
this 'Todo' list. Two items are done () but two are not (g). – Book caterers for launch party on 18th.
The reasons are in italics. Book reception room at gallery.
Book caterers for launch party on 18th.f) Invite journalists from all national newspapers.
Book reception room at [Link] room is booked Contact printers to confirm press information for
that night. journalists.
Invite journalists from all national newspapers.f) Call Student A
– Contact printers to confirm press information for • Ask for an update on each item.
[Link] say they were told to print for the 28th. Clarify any problems.
not 18th, so information won’t be ready. Make suggestions for any problems.
Update Student B on each item. Explain any problems and
respond to suggestions.
Unit 3 Speaking test results
Use these forms to evaluate the students.
cut along this line
Yes, but Yes, did Yes, but Yes, did
Didn’t do Didn’t do
Student A with some this very Student B with some this very
this this
Can the student …? mistakes well Can the student ...? mistakes well
(0 points) (0 points)
(1 point) (2 points) (1 point) (2 points)
start and end the start and end the
call appropriately call appropriately
ask for / give an ask for / give an
update update
clarify a problem clarify a problem
make suggestions make suggestions
respond to respond to
suggestions suggestions
Result / 10 marks Result / 10 marks