DEPARTMENT OF EDUCATION
TOURISM
GRADE 11
TOPIC TEST
APRIL 2025
MARKS: 40
DURATION :1 HOUR
1
QUESTION ONE
TOPIC: TOURISM SECTORS: CAR RENTAL
MULTIPLE CHOICE QUESTIONS
1.1. Various options are provided as possible answers to the following questions.
Choose the answer and write only the letter (A-D) next to the question numbers
(1.1. to 1.7) in the ASWER BOOK, for example 1.8. E.
1.1.1. The main target market for car rental services is:
A. School learners
B. Local farmers
C. Tourists and business travellers
D. Restaurant owners
1.1.2 Which document is issued to a customer when a car is rented?
A. Quotation
B. Invoice
C. Rental agreement contract
D. Stock sheet
1.1.3 What is the most common pricing strategy used by car rental companies?
A. Bundle pricing
B. Discount pricing
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C. Hourly wage pricing
D. Daily or per kilometer pricing
1.1.4 A benefit of using car rental services is:
A. Paying for insurance separately
B. Owning the vehicle
C. Reduced maintenance responsibility
D. Long-term investment return
1.1.5 Advice to a person hiring a motor vehicle from a car rental company.
A. Check the vehicle thoroughly for any damage before leaving the rental depot.
B. Make sure that you have sufficient cash with you.
C. Choose the cheapest option, even if the vehicle is not entirely suitable.
D. To hire a vehicle the driver must be over 25 years of age.
1.1.6 A person who requires insurance against damage to the windscreen of a rented
vehicle when hiring a vehicle will consider
A. CDW
B. WDW
C. TLW
D. PAI
1.1.7 What are the requirements for renting a car?
A Be at least 18 years old
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B. Pay slip
C. creditworthiness
D. Identity document [7]
1.2 Choose a description from COLUMN B that best matches the term related to costs
that can be incurred when renting a vehicle in COLUMN A. Write only the letter
(A–E) next to the question number (1.2.1–1.2.5) in the ANSWER BOOK, for
example 1.2.6 G.
COLUMN A COLUMN B
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1.2.1 Tourism levy A. A fee that is charged by the
rental company to the renter in the
1.2.2 Delivery and collection event of a traffic fine being incurred
charges during the rental period
1.2.3 Traffic administration fee B. An insurance option that
covers the renter of the vehicle in
1.2.4 PAI his/ her personal capacity in the
event of an incident involving the
rented vehicle
1.2.5 Contract fee
C. A fee that is charged if the
rental company has to deliver the
vehicle to a specific location for the
renter
D. An amount added to the
rental fee of a vehicle that covers
the administration costs of the
rental
E. A fee that the renter pays
based on the length of rental and
number of kilometers travelled.
This amount is paid to TOMSA by
the rental company
(5)
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QUESTION TWO
2.1. The collection point for this vehicle is Port Elizabeth airport. Name the
additional cost that will be incurred by the renter of this vehicle because it is
being collected from this collection point. (1)
2.2. Explain the following terms:
(a) Collision Damage Waiver (CDW) (2)
(b) Theft Loss Waiver (TLW) (2)
2.3. Explain how charges will be calculated if the renter of the vehicle exceeds the
daily mileage of 100 km per day if the vehicle was rented for only one day. (2)
2.4. Explain what is meant by the term “young driver surcharge” (2)
2.5. In the extract the amount payable for the total rental has been omitted. Calculate
what the cost will be. Show all calculations. (3)
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QUESTION THREE
3.1 Study the car rental website extract below and answer the questions.
[Source: [Link] ]
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3.1. Name ONE document that must be produced by the renter of a vehicle upon
Collection of a rented vehicle. (1)
3.2 . In the extract, mention is made of “standard” and “super” cover. Differentiate
between these types of insurance. (2 x 1) (2)
3.3 Explain the concept “excess” and how it is charged to the renter of the vehicle.
(3)
3.3.1 In the extract it is stated that the cost of an additional driver is R200.
Explain the “additional driver” cost. (2)
3.3.2 Calculate the cost of the rental of this vehicle for two days. Show
all
Your calculations. (4)
3.3.3 When renting a vehicle, the renter must take out some form of
insurance. Explain what personal accident insurance (PAI) covers.
(2)
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3.3.4 In the extract it is indicated that airport surcharge is R32, 86. Explain
the term “airport surcharge”. (2)
TOTAL MARKS : (40)