About
Niva Bupa
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Agenda
By the end of session, you would be able to know the:-
1) Key Highlights
2) About Niva Bupa - TRUE NORTH and BUPA overview
3) Niva Bupa’s Purpose and Values
4) Introduction to Executive leadership Team (ELT)
5) Company Growth
6) Customer testimony on claims
7) External Accolades received at different platforms
8) Life at Niva Bupa
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Key Highlights
Presence in India Remarkable Service Growing Big
− National footprint of 199 offices in − Consistently delivering on its − 45% growth in financial year 2022-23
India with 20 more to come in FY promise of 30 minutes cashless − Agency to widen from 199 to 219
23-24 claim branches by FY24
− a very strong partnership with
over 20 Bancassurance partners
Joint Venture Customer Base Strong Network
− Niva Bupa is a joint − Insured more than 7.7 − More than 10000+
venture between True million customers in network service
North and BUPA India providers
1 2 3 4 5 6
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Niva Bupa | A collaboration between
Niva Bupa Health Insurance Company Ltd. (formerly known was Max Bupa Health Insurance Company Limited) is a joint venture between Fettle
Tone LLP (an affiliate of True North Fund VI LLP), a leading Indian private equity firm, and the UK based healthcare services expert, Bupa
Singapore Holdings Pte. Limited.
Established Supported and $3 BN Combined Corpus of 30+ realised businesses in over two
1999 Transformed Investments in high performing decades of socially responsible
50+ businesses businesses businesses
A leading international healthcare group with a global portfolio of health and care businesses
Domestic Health Global Health Primary Care
Hospitals Advice Aged Care Dental
Insurance Insurance Clinics
43.6 million customers across Revenue of £14 billion Health Insurance accounts for No shareholders; profits
190 countries (2022) (2022) 71% of revenue (2022) reinvested into business Helping people live longer,
healthier, happier lives
Note: The True North portfolio companies list is not exhaustive
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Our Purpose
To give every Indian
the confidence to access
the best healthcare
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Core Values – What it means for us
Commitment Empathy Collaboration
Going out of the way to keep Understand and be sensitive to the Work as a team to achieve
our word, to all stakeholders feelings and thoughts of others our goals
Innovation Transparency
Think and act differently to make a Open and honest in our
positive change in everything we do communication and action
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Executive Leadership Team
Krishnan Ramachandran
MD & CEO
Manish Sen Ankur Kharbanda Krishan Mohan Bhabatosh Mishra Padmesh Nair Partha Banerjee Suraj Mishra Tarun Katyal Nimish Agrawal Vishwanath
Senior Vice President and CDO Saxena Director - Claims, Director - Operations Director and Head Senior Director - Director and Chief Executive Vice Director & Chief
Appointed Actuary Director & Chief & Customer Service - Legal Compliance Talent Academy Human Resources President & Head Financial Officer
Underwriting &
Technology Officer and Regulatory Officer Marketing
Product
Affairs
Aseem Gupta Jitendra Vanjani Anshuman Mahendra Pareek Vikas Jain
Director & Head EVP - Digital Partners & EVP & Head - TPD, NBFC, Executive Vice President
Bancassurance SBU , CSG, BD, DST and HFC, B2G, Rural Business & Deputy Chief Financial
Strategic Projects & MFI Officer
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In FY23, Niva Bupa is the fastest growing health insurance company
amongst SAHIs in Retail Health category
Rapid growth
38%
26%
25%
23%
18% 18%
Star Health Aditya Birla ManipalCigna Care Health Niva Bupa
Health Health
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Niva Bupa has a large network of 10000+ hospitals in India
10000+
Hospitals Network
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How do we The Key Factor
Create Trust in the which drives Trust
Health Insurance for Health Insurance is
business? Claim Settlement
(Source: Internal data )
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People trust people and believe when they see other’s experience
Niva Bupa launched the Largest Customer Advocacy Program wherein we leverage our
real Claim stories to give confidence to Customers & Advisors that Niva Bupa Health
Insurance pays Claims
(Source: Internal data )
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Smile ko claim kar le Rolled out nationally in June 2022
National Launch Program with CEO, CEOs message; Guardrail documents & ELT messages shared with entire
ELT, Customers & Agents on 17th Jun sales ecosystem to drive engagement
Communication Blast Reached out to ~70K Agents
Event Live
(Source: streamed
Internal data ) & watched by ~3500 Agents
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What’s in it for the Seller?
Gain Recognition
Chance to be featured & celebrated on all Niva Bupa
Social Media networks with a Reach of 5 lakh+
followers
These Smile Champion Videos are promoted
on all Niva Bupa Social Media Pages
Build Credibility
• Potent proof of your expertise & reliability
• Leverage access to other agent videos to
build trust for self & Niva Bupa
Create Social Impact
Build confidence among prospects to consider HI
which can play an important role in their financial
well-being
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Examples of customer testimonials on social media
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Key Reasons that lead to Customer Delight
Under 30 minutes High Claim End to End
cashless claim Settlement Ratio Digital Process
90.8
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We are in business of claims
Claims Paid by Niva Bupa Health Insurance in FY 2022-23
Number of Claim Highest Single Total Amount
Claims Processed Claim Amount of claims
Paid Frequency Paid Paid
4 Lakh Every 2 min Rs. 2.3Crore 1563 Crore
(Source: Internal data )
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Claims settlement ratio – upto the period Q3’FY23.
Change from Q2’FY23
Aditya Birla 95.4% (+0.3%)
95.1%
Niva Bupa 90.8% (-0.8%)
91.6%
(-0.8%)
Manipal Cigna 90.7%
91.5%
(+2.5%)
HDFC Ergo 89.6%
87.1%
(-0.3%)
Care 89.5%
89.8%
(-0.5%)
Star Health 81.0%
81.5%
Upto Q3’FY23
Upto Q2’FY23 (>+1%) (+1% to -1%) (<-1%)
Health, PA & Travel claims have been considered for claims settlement ratio
Internal
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External Accolades
The Economic 3rd BFSI Asia’s Best &
Times Best Technology Emerging
Brands 2023 Excellence Award companies
Innovator of the Year
Health ACEF 9th Niva Bupa
Insurance Global Customer certified as Great
Company of the year Engagement Place To Work
Forum & Awards
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NBHI is Great Place To Work certified third time in a row
& ranked amongst India's Best India's Best Workplaces in BFSI
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Success Stories
Promotions
FY 2021-22
530 employees promoted in institutional & retail
sales channel in FY 21-22
Promotions
FY 2022-23
1472 employees promoted in institutional &
retail sales channel in FY 22-23
& Counting more…..
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Our Life at NBHI – Work + Fun
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Learning
1) Key Highlights
2) About Niva Bupa - TRUE NORTH and BUPA overview
3) Niva Bupa’s Purpose and Values
4) Introduction to Executive leadership Team (ELT)
5) Company Growth
6) Customer testimony on claims
7) External Accolades received at different platforms
8) Life at Niva Bupa
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Niva Bupa has a variety of products to be offered to our customers
HNI Premium offering
> INR 50 L HEARTBEAT SENIOR FIRST
Targeted at premium segment
REASSURE 2.0 Health protection for
Upper affluent For mid to high income seniors
INR 10 L - 50 L group
Superior product offerings
GOACTIVE
Emerging affluent For mid to high income HEALTH COMPANION
INR 5 L - 10 L group For Tier-1 upper-mass market HEALTH
RECHARGE
Top-up plan
HEALTH PULSE
Mass Affluent
INR 2 L - 5 L For basic needs of mass market
PERSONAL
Mass Market AROGYA SANJEEVANI ACCIDENT
< INR 2 L Accidental exigencies
(Source: Edelman Trust Barometer Special Report 2019)
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Thank You!
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Disclaimer
Insurance is a subject matter of solicitation. Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) (IRDAI Registration No.
145). ‘Bupa’ and ‘HEARTBEAT’ logo are registered trademarks of their respective owners and are being used by Niva Bupa Health Insurance Company Limited under license.
Registered office:- C-98, First Floor, Lajpat Nagar, Part 1, New Delhi-110024, Customer Helpline: 1860-500-8888. Website: [Link]. CIN: U66000DL2008PLC182918. For
more details on terms and conditions, exclusions, risk factors, waiting period & benefits, please read sales brochure carefully before concluding a sale.
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