Technical Design Engineer First Round
1)Curved Bar Rail (Real Scenario)
Curved Railing (Images Attached by Customer)
Customer Query:
a) Create a drawing based on customer’s requirements which will be easy for non technical
customers to approve and at the same time have all the information for the factory to be
able to fabricate it.
b) Draft response for customer
2)Refer to the catalog below and list out child components break up
OLD [Link]
For example:
This is made up of tubing, combination brackets and end caps. (If longer length, then
splice is also needed to connect tubes)
a)
b)
c)
(Instead of tubing this one has acrylic rods). For this also share installation instructions
according to you
3)Scenario
We’re excited to announce that we’ll soon be adding custom shelving and sink legs to our
product range. How do you see yourself adding value to this new product development (NPD)?
For instance, can you provide insights into aspects like load-bearing capacity and other critical
features? Additionally, how confident are you in your ability to contribute to these areas?
4)Customer Enquiry
A customer is inquiring about the following product: [Link]
rail-kits/products/custom-polished-brass-handrail-kit-with-end-caps
a) They are interested in this product but unsure how to measure on their end
b) If the product is according to code (US)
Your task is to create customer-friendly measurement instructions that help users accurately
measure for their handrail installation. This will help us evaluate your ability to convey technical
information to non-technical customers effectively.
5)Examples
Show examples (emails, chats, chat transcripts) on you dealing with different situations,
different people and how you provided the best customer support possible.
If you don’t have many examples, also describe the best customer service you have ever
received. What made it special?
6)Bidding
Describe a challenging bid you worked on and how you managed to submit a competitive and
successful proposal. What strategies did you employ to ensure your bid stood out?
What has been your experience in managing bids across different niches within the architectural
industry?
Can you describe a project where you were closely involved in the installation process? How did
you coordinate with the installation team to ensure the project was completed successfully, and
what challenges did you face and overcome during this phase?
How do you ensure accuracy and competitiveness in your cost estimates? Can you discuss any
particular methodologies or tools you use, and how you incorporate feedback from installation
teams and client interactions, especially with US clients?
7)Client Handling
How have you adapted your communication and negotiation strategies when dealing with US
clients, especially when it comes to clarifying project requirements and managing expectations?
8)Sales
Can you describe your experience with B2B sales, particularly in the architectural hardware
industry? How do you approach building and maintaining relationships with business clients?
9) Voice Recording
Share a voice recording of you narrating the following paragraph:
Hi,
This ls [NAME], from the support team. How can I assist you today?
As the pen fell far to the floor, Amy watched it hit the linoleum. She knew she couldn't have
caught that pen if Brian threw it to her from his greasy old hands. But she picked it up and wrote
the directions to her house. She cleared her throat, but her words still sounded hoarse.
Thank you! Have a great day!"
10) Salary Expectations
Can you please share your salary expectations?
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