Leila (09/06/2025, 13:07:00): Bonjour,
Bienvenue au service client JBL, je m’appelle Leila, comment puis-je vous aider ?
Moi (09/06/2025, 13:07:12): My product is not working
Leila (09/06/2025, 13:07:48): what model you have ?
Moi (09/06/2025, 13:08:10): Jbl tune anc 235NC TWS
Leila (09/06/2025, 13:08:44): what's the problem? is it a charging issue or sound
issue?
Moi (09/06/2025, 13:09:24): Charging
Leila (09/06/2025, 13:09:44): Is there no LED that lights up?
Moi (09/06/2025, 13:11:23): No led light, in the right side
Leila (09/06/2025, 13:12:22): I'm sorry to hear that one of your earbuds is no
longer working.
Leila (09/06/2025, 13:12:30): Please try the following steps and let me know if
they did not resolve the issue, so I can further advise about additional
troubleshooting steps or your warranty options.
Leila (09/06/2025, 13:13:01): It is not uncommon to have charging problems with
True Wireless headphones.
You may encounter that charging stops, does not start at all or that one of the ear
buds suddenly switches on and begins the pairing process.
This is almost always caused by dirt on the metal charging contacts. These contacts
are vulnerable because they can easily be contaminated by sweat, skin grease, or
ear wax. They are usually gold plated, but gold plating does not prevent surface
dirt.
If you have charging problems, the first step is to always clean all contact
points, on each earbud and on the charging case.
You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also
a pencil with eraser for further cleaning.
Leila (09/06/2025, 13:13:13): Use a cotton swab with some rubbing alcohol to clean
the charging terminals of the headphones. Rotate the swab and scrub lightly on each
contact surface, then use a cotton cloth to remove any dust and cotton residue left
on the headphones. It is important to perform this process periodically to keep
your headphones clean, thus avoiding affecting the charging speed/quality.
Leila (09/06/2025, 13:13:19): Wipe the contact pins in the charging case with a
clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it
is important that the interior is completely dry before closing the box. Use the
cotton cloth and wait for it to dry.
Leila (09/06/2025, 13:13:26): Repeat until the contact points are visibly clean,
and charging should work as designed.
Leila (09/06/2025, 13:13:46): Here's a video explaining how to clean them:
Leila (09/06/2025, 13:13:48):
[Link]