‭WRITING‬‭:‬

‭‬
● I‭ am writing to express my dissatisfaction with…‬
‭●‬ ‭I would like to lodge a formal complaint regarding…‬
‭●‬ ‭I am extremely disappointed with the service/product I received…‬
‭●‬ ‭I feel compelled to bring to your attention the following issue…‬
‭●‬ ‭I was rather upset by…‬
‭●‬ ‭This is not the standard I expected from a … of your reputation.‬
‭●‬ ‭The product/service did not meet my expectations in terms of...‬
‭●‬ ‭I would appreciate it if you could look into this matter and provide a solution as soon‬
‭as possible.‬
‭●‬ ‭Unfortunately, I have experienced some issues with...‬
‭ ‬ ‭I hope that we can resolve this issue amicably and in a timely manner.‬
●
‭●‬ ‭I would like to request a refund/replacement for…‬

‭‬
● ‭ he experience was far from satisfactory‬
T
‭●‬ ‭I was shocked to discover that…‬
‭●‬ ‭The product/service did not meet my expectations.‬
‭●‬ ‭What I found most concerning was…‬
‭●‬ ‭This caused significant inconvenience.‬
‭●‬ ‭The situation was unacceptable / frustrating / disappointing.‬

‭‬
● I‭ kindly request that you look into this matter as soon as possible.‬
‭●‬ ‭I would appreciate it if you could provide a full explanation.‬
‭●‬ ‭I would like to ask for a refund / replacement / compensation.‬
‭●‬ ‭I expect the issue to be resolved promptly.‬
‭●‬ ‭I trust that appropriate measures will be taken to prevent this from happening again.‬
‭●‬ ‭I look forward to your prompt response.‬

‭‬
● ‭ hank you for your attention to this matter.‬
T
‭●‬ ‭I hope to hear from you soon.‬
‭●‬ ‭Yours sincerely,‬
‭●‬ ‭Kind regards,‬

‭●‬ W ‭ hat concerns me the most is that this issue could have been avoided with proper‬
‭attention.‬
‭●‬ ‭This situation not only caused inconvenience, but also affected my overall experience‬
‭negatively.‬
‭●‬ ‭I find it unacceptable that such a reputable company would allow this to happen.‬
‭●‬ ‭Had I been informed in advance, I could have made alternative arrangements.*‬
‭*(Usando tercer condicional)‬
‭●‬ ‭This lack of professionalism reflects poorly on your organisation’s standards.‬
‭●‬ ‭I believe the situation deserves immediate attention, as it may affect other customers‬
‭as well.‬
‭●‬ ‭Despite my attempts to resolve the issue at the time, no assistance was provided.‬
‭●‬ ‭It was particularly disappointing considering the high expectations I had based on‬
‭your advertisement.‬
‭●‬ ‭This incident has led me to reconsider using your services in the future.‬
‭●‬ ‭Furthermore, the staff’s attitude was dismissive, which made the situation worse.‬
 ‭●‬ W
‭ hat concerns me the most is that the situation could have been avoided entirely.‬
‭Despite informing the staff, no action was taken, which was particularly disappointing‬
‭given your company’s reputation‬

‭●‬ ‭Mini ejemplo C1:‬

‭Dear Sir/Madam,‬

I‭ am writing to express my dissatisfaction with the accommodation I recently booked through‬

‭your website. The room was not as described, and the heating system was not functioning,‬
‭which caused considerable discomfort during my stay.‬

I‭ kindly request a partial refund and hope that appropriate action will be taken to prevent‬
‭similar situations in the future.‬

‭I look forward to your prompt response.‬

‭ ours faithfully,‬
Y
‭*Name*‬
‭★‬ I‭ am a … of your … and I understand the importance of..but also I think that you‬
‭could do this in a way that every … could continue enjoying it.‬
‭★‬ ‭For example, ...‬
‭★‬ ‭So, can you find a solution for this big deal?‬
‭★‬ ‭Are you considering to …?‬
‭★‬ ‭In my opinion it could be a really interesting and valuable solution, because all …‬
‭could follow … in this way according to …‬
‭★‬ ‭Please, let me know about your decision‬
‭★‬ ‭That’s an extraordinary idea‬
‭★‬ ‭I’m very excited about this, I would like to …‬
‭★‬ ‭Have you read the last advise of … about …?‬
‭★‬ ‭I can’t believe …‬
‭★‬ ‭I can’t understand how they could …‬
‭★‬ ‭What do you think about this?‬
‭★‬ ‭Write to me ASAP‬
‭★‬ ‭Do you agree on this? Have you any ideas?‬
‭★‬ ‭I think that if they need … they can do other things in order to solve it, like …‬
‭★‬ ‭I am writing this reply/email because I have read the last news in …‬
‭★‬ ‭I am very disappointed by it, because I think that…‬
‭★‬ ‭In order to …‬
‭★‬ ‭In my opinion some … can decide to leave our … for this reason and it is a really sad‬
‭future for all of us.‬
‭★‬ ‭I can understand that you need …, but also it is true that we can … in a lot of‬
‭different and creative ways like …‬
‭★‬ ‭Have you thought about that?‬
‭★‬ ‭I am really convinced that … will enjoy … with all of my previous ideas, so please let‬
‭me know about your opinions about it.‬
‭★‬ ‭Yours faithfully → desconocidos‬
‭★‬ ‭Yours sincerely → conocidos‬
‭★‬ ‭In no doubts, I prefer V+ING because I think …‬
‭★‬ ‭In other case, …‬
‭★‬ ‭I can’t believe that … doesn’t try to fix the problem with … or maybe with …‬
‭★‬ ‭It is unbelievable‬
‭★‬ ‭I’m thinking in writing an email to …‬
‭★‬ ‭It is really awful and I don’t understand why …‬
‭★‬ ‭On the other hand, I think that … For this reason, I would like to … if is possible to …‬
‭on these conditions‬
‭★‬ ‭I can recommend you V+ING‬
‭★‬ ‭That’s a shame!‬
‭★‬ ‭I think that they must apologise and give us some kind of refund‬
‭★‬ ‭I am writing to you because I have read your previous email and I could not believe it‬
‭★‬ ‭I mean, in my humble opinion you must resolve the issue in another way, like … .‬
‭★‬ ‭And furthermore, …‬
‭★‬ ‭I want the entire refund of my money, in the way that you consider, but I want it.‬
‭★‬ ‭If you did not refund my money back, I would call my lawyer in order to get my money‬
‭back, so I hope you do all you can according to my requirements as soon as possible‬
‭★‬ ‭I am looking forward to your reply‬
‭★‬ ‭Have you received the … email which asks for …?‬
‭★‬ ‭I’m absolutely sure that … would like to…‬
‭★‬ ‭I am sending you this reply to your previous email because I think that … will be‬
‭interesting …‬
★
‭ ‬ ‭ et me explain all about it to you.‬
L
‭★‬ ‭Later, I cannot forget to talk about other interesting advises‬
‭★‬ ‭And, what’s more important‬
‭★‬ ‭I attach‬
‭★‬ ‭I need to do some important questions that I did not find in the information provided‬
‭on your website/email, as if …‬
★
‭ ‬ ‭Finally, I inform you that we need to …‬
‭★‬ ‭When can we do it?‬
‭★‬ ‭Looking forward to getting your reply‬
‭★‬ ‭You cannot resist the temptation to …‬
‭★‬ ‭You cannot avoid V+ING‬
‭★‬ ‭There are plenty of things that you can do in order to solve‬
‭★‬ ‭Secondly, …, although not being the most important part, it seems to be what causes‬
‭me the most anxiety‬
★
‭ ‬ ‭Despite this, … → A pesar de‬
‭★‬ ‭It is obvious that …‬
‭★‬ ‭All in all, …‬
‭★‬ ‭Despite the efforts you need to make, they are worth it‬
‭★‬ ‭If you are unsure of what to do, there are easy ways to solve this deal with our help‬
‭★‬ ‭You should really think about the happiness of your members/pupils/customers‬
‭★‬ ‭There is no doubt that …‬
‭★‬ ‭With my ideas the impact is minimal in comparison with your proposal‬
‭★‬ ‭The key is to think of the happiness of your …‬
‭★‬ ‭I panic about the future consequences of your last decisions…‬
‭★‬ ‭… as well as …‬
‭★‬ ‭… is easy, free and has immediate results‬
‭★‬ ‭The easiest way to solve this, in my humble opinion is …‬
‭★‬ ‭immediately to avoid any mistake‬
‭★‬ ‭it doesn’t take a lot of time or effort‬
‭★‬ ‭To inspire you and show how interesting it can be, I want to give you some examples‬
‭as …‬
★
‭ ‬ ‭This could work incredibly well.‬
‭★‬ ‭A wide range of solutions‬
‭★‬ ‭Avoid the harmful effects of your proposal‬
‭★‬ ‭I am really fed up with your last decisions‬
‭★‬ ‭An alternative way of solving this problem would be by V+ING‬
‭★‬ ‭To sum up, there are several better measures which could be taken to solve the‬
‭problem‬
★
‭ ‬ ‭This tells us a lot about it‬
‭★‬ ‭I have the determination of giving up V+ING‬
‭★‬ ‭I know that it is not your responsibility the issue but I want to admit that I am really‬
‭disappointed with …‬
‭★‬ ‭At the end, but not least important, I want to thank you for all the amazing initiatives‬
‭that you carry on in our club. I am very glad to be a member in your club.‬
★
‭ ‬ ‭I can’t image the issue that they tells us‬
‭★‬ ‭I’m keen on …‬
‭★‬ ‭If I need any help in the future, I will advise you, in no doubt‬
‭★‬ ‭I really think that the best way to get new members is doing a free event, where‬
‭people can meet us‬
★
‭ ‬ ‭Can you recommend me a really good one?‬
‭★‬ ‭I can’t understand how they didn’t fix the problem in another way‬
★
‭ ‬ I‭ want to tell you my humble opinion in order to improve the future actions of our club‬
‭★‬ ‭Firstly, …‬
‭★‬ ‭I think that some members could end their subscription because of the unfair‬
‭resolution that you have made‬
‭★‬ ‭In the near future‬
‭★‬ ‭Did you think about these ideas?‬
‭★‬ ‭The last email of our club has broken my heart‬
‭★‬ ‭So, now, the matter is, …?‬
‭★‬ ‭…, instead of the original plan‬
‭★‬ ‭last-minute‬
‭★‬ ‭refund‬
‭★‬ ‭reschedule‬
‭★‬ ‭initiatives‬
‭★‬ ‭I hope this advise can be helpful for your improvement‬
‭★‬ ‭I am a member of our organization and I have just read an awful notice on …, so I‬
‭would like to express my humble opinion since my own experience, I hope that with‬
‭this email we can arrive to a wonderful arrangement for both parts.‬
‭★‬ ‭I’ll explain my situation to you‬
‭★‬ ‭I want to know if we could do another thing to …, like …‬
‭★‬ ‭Do you think that this would be possible? Or, maybe, do you have another‬
‭interesting idea in order to solve this big deal?‬
‭★‬ ‭That rinse in the price is higher than my worst dystopian imagination about it‬
‭★‬ ‭I’m searching for a new club‬
‭★‬ ‭To the attention of the …‬
‭★‬ ‭I hope that we can do anything in order to …, because unless you solve it, I would‬
‭have to give up our club, like other members that chatted with me the last days‬
‭★‬ ‭I know that it must be difficult, but I am sure that we can do awesome actions‬
‭together in order to preserve and improve our club without annoying anybody‬
‭★‬ ‭what is your sincere opinion?‬
‭★‬ ‭I want to write a complain email with some better ideas that the club could use to‬
‭solve this‬
‭★‬ ‭I am writing this reply to your previous advise because I can understand the situation‬
‭but in my humble opinion the club would solve it in another way, like for instance‬
‭★‬ ‭I sincerely hope that …‬
‭★‬ ‭I must confess to being rather disappointed with …‬
‭★‬ ‭As a consequence I am afraid that I will …‬
‭★‬ ‭Would you be so kind as to …‬
‭★‬ ‭Have let us know before now‬
‭★‬ ‭Instead‬
‭★‬ ‭I would appreciate if you would take my suggestions into consideration‬
‭★‬ ‭Althought it is true that …‬
‭★‬ ‭If you feel that this might be interesting to the members, please do not hesitate to‬
‭contact me and I will help you.‬
‭★‬ ‭Nevertheless, there are a few questions I would like to ask about that‬
‭★‬ ‭Most importantly‬
‭★‬ ‭How unprofessional!‬
‭★‬ ‭Although I understand that‬
‭★‬ ‭Not only … but also …‬
‭★‬ ‭Might I suggest that …? Or perhaps we could …?‬
‭★‬ ‭I would like to take this opportunity to thank you for all the work you do for the club‬
‭★‬ ‭It is a pain in my neck‬
★
‭ ‬ I‭ cannot spend any money‬
‭★‬ ‭I’ll explain my situation to you‬
‭★‬ ‭We could do another thing to earn money‬
‭★‬ ‭Point system‬
‭★‬ ‭Which lets you‬
‭★‬ ‭Our least lucky members‬
‭★‬ ‭Believe‬
‭★‬ ‭Worst‬
‭★‬ ‭Knowledge‬
‭★‬ ‭At weekends‬
‭★‬ ‭A lof of‬
‭★‬ ‭High‬
‭★‬ ‭I’ve been a member of this club for … years‬
‭★‬ ‭I’m not able to …‬
‭★‬ ‭advise‬
‭★‬ ‭I thought that the club could go up the fees during this year due to the actual‬
‭economical situation of our country but this is more than I could dream in my worst‬
‭nightmares‬
★
‭ ‬ ‭There are so many amusing alternatives that we can use to fix the problem‬
‭★‬ ‭We must receive some compensation according to this inconvenience, like …‬
‭★‬ ‭I am sure that if you had thought about the happiness of yours members, you would‬
‭have done something like this one.‬
★
‭ ‬ ‭So, please let me know your position about this as soon as possible‬
‭★‬ ‭When are you available in our organisation?‬
‭★‬ ‭Do you know what kind of subjects does the club organise more often?‬
‭★‬ ‭I joined because I wanted to …‬
‭★‬ ‭I decided to join our club because I would like to …‬
‭★‬ ‭I’m really glad with this fact because, …‬
‭★‬ ‭In addition, …‬
‭★‬ ‭I am here only since Friday‬
‭★‬ ‭In order to keep the quality‬
‭★‬ ‭according to …‬
‭★‬ ‭It doesn’t worry me because …‬
‭★‬ ‭I hope to enjoy …‬
‭★‬ ‭I can only …‬
‭★‬ ‭For this reason I want to know if it is possible that …‬
‭★‬ ‭Marvelous‬
‭★‬ ‭In my country‬
‭★‬ ‭received‬
‭★‬ ‭Glad of‬
‭★‬ ‭Academy‬
‭★‬ ‭Startup‬
‭★‬ ‭Answer‬
‭★‬ ‭Worried‬
‭★‬ ‭Provides‬
‭★‬ ‭Bookworm‬
‭★‬ ‭Or if our club will arange another method to solve this‬
‭★‬ ‭On the other hand, can you please answer me which is …‬
‭★‬ ‭That’s why‬
‭★‬ ‭Thanks in advance‬
‭★‬ ‭Is a lovely hobby for me‬
★
‭ ‬ I‭t is a fact that …‬
‭★‬ ‭So I expect that you can think about it and do the necessary changes‬
‭★‬ ‭Would be awful …‬
‭★‬ ‭Determination of giving up buying = determinacion de dejar de comprar‬
‭★‬ ‭I want to thank you for all the initiatives that you carry on in our club‬
‭★‬ ‭I’m very glad to be a member in your club‬
‭★‬ ‭According to my requirements‬
‭★‬ ‭In order to make it the most …‬
‭★‬ ‭Encourage other people to …‬
‭★‬ ‭How can they ask for a fee?‬
‭★‬ ‭There are other more interesting ways to get …‬
‭★‬ ‭I help another organizations with money‬
‭★‬ ‭After that, …‬
‭★‬ ‭I think that if you had made them in the correct way, we would not have suffered the‬
‭economical problems‬
★
‭ ‬ ‭Provided on your website/email‬
‭★‬ ‭Or if there are …‬
‭★‬ ‭Walking at weekends … so we can enjoy‬
‭★‬ ‭need to go to …‬
‭★‬ ‭At you earliest convenience‬
‭★‬ ‭Can you recommend me …?‬
‭★‬ ‭attending → asistir‬
‭★‬ ‭I am a … very disappointed with your previous email so I am sending this reply‬
‭because I would like to express my humble opinion abou the information that I have‬
‭already read on it‬
★
‭ ‬ ‭so that we can …‬
‭★‬ ‭allow to use‬
‭★‬ ‭I hope that you can consider my recommendations to improve the happiness of‬
‭everyone in our lovely …‬
★
‭ ‬ ‭HOLY MOLY!‬
‭★‬ ‭HI!‬
‭★‬ ‭It is more interesting than the new one‬
‭★‬ ‭I think that in next issues all the members should give their opinion, although the‬
‭decisions of the eldest ones have more weight in the final solution.‬
‭★‬ ‭If you had included all of us in order to solve this matter, you would have improved‬
‭the club, and this would have been the best club in our country/city.‬
★
‭ ‬ ‭Thanks in advance for helpingout‬
‭★‬ ‭Where can I sign up?‬
‭★‬ ‭Do you know if you are going?‬
‭★‬ ‭If you like I can …‬
‭★‬ ‭Do you have any suggestions?‬
‭★‬ ‭I would like to get some more details if it is possible.‬
‭★‬ ‭I hope I can join it‬
‭★‬ ‭I was not able to find the trip dates anywhere‬
‭★‬ ‭There is no information yet.‬
‭❖‬ ‭EJEMPLO COMPLAIN 1:‬
‭➢‬ ‭CARTA INFORMAL A AMIGO:‬
‭Hi‬
‭How are you? Have you read‬‭the last email from our course‬‭?‬
‭I’m really disappointed with it! I don’t know who has chosen the new class‬
‭time but nobody asked me and I work since ever in that schedule, so I’m‬
‭going to write a‬‭complaint‬‭response.‬
‭Do you have any‬‭suggestions‬‭about‬‭it‬‭?‬
‭Write to me ASAP.‬
‭with love,‬
‭Lola‬

‭I’ve always worked at that time‬

‭➢‬ C
‭ ARTA FORMAL:‬
‭To the attention of the course responsible,‬
‭I am a student of your French programme and I have just‬ ‭finished reading‬
‭your previous email.‬
‭I would like to express my humble opinion based‬‭on‬‭my own experience in‬
‭order to figure out the best solution that will solve the‬‭inconveniences‬‭that‬
‭your decision has done in my life.‬
‭On the‬‭one‬‭hand,‬‭from my point of view‬‭everyone must‬‭vote for the‬
‭reschedule time, because all the pupils have other engagements in their own‬
‭lives, just like me, who work during these hours.‬
‭On the‬‭other‬‭hand, but not least important, I hope that you improve your‬
‭future behaviour in crisis, I mean, if you had‬‭thought‬‭about us, you would‬
‭have asked us before in order to get the best solution for everyone.‬
‭Do you have any solution for this‬‭serious issue‬‭or‬‭will‬‭I have to stop my‬
‭subscription?‬
‭Looking forward to receiving your reply as soon as possible.‬
‭Yours faithfully.‬
‭Lola.‬
 ‭❖‬ ‭EJEMPLO COMPLAIN 2:‬
‭➢‬ ‭CARTA INFORMAL A AMIGO:‬
‭My dear friend!‬
‭How are you? Have you already read the email of the delivery club?‬
‭I’m really disappointed, because that‬‭rise‬‭in the prices is too much, but this is‬
‭not a nightmare, we can‬‭look‬‭for a better‬‭club if they‬‭don’t‬‭change their‬
‭mind.‬‭Don’t you agree?‬
‭Write to me ASAP.‬
‭With Love,‬
‭Lola‬
‭➢‬ ‭CARTA FORMAL:‬
‭To the attention of the delivery club,‬
‭I have been a member of the club during the last five years and I want to tell‬
‭you my humble opinion about your last‬‭advice‬‭email.‬
‭Firstly, I am able to understand the new change in the delivery fees, but it is‬
‭true‬‭that this‬‭rise‬‭is too high according to the prices of other clubs, so we‬
‭need to reduce it in order to preserve the quality of our‬‭association‬‭without‬
‭losing customers.‬
‭Secondly, I hope that the following ideas can fix the issue in the best way:‬
‭-‬ ‭I attach the cheapest delivery companies of our country, because‬
‭maybe we can achieve a better arrangements than the actual with‬
‭some of them.‬
‭-‬ ‭If you had not thought about‬‭having a physical‬‭delivery center, it‬
‭would have been‬‭the‬‭worst disaster, so maybe you‬‭should‬‭start to‬
‭allow‬‭your clients‬‭to‬‭pick up their‬‭items‬‭there.‬
‭Looking forward to receiving your reply.‬
‭Yours faithfully,‬
‭Lola.‬

‭ your recent email‬

→
‭→ this increase seems excessive when compared to..‬
‭→ we can negotiate better arrangements than the current‬
 ‭❖‬ ‭EJEMPLO COMPLAIN 3:‬
‭➢‬ ‭CARTA INFORMAL A AMIGO‬
‭My dear friend,‬
‭How are you? Have you already read the cancellation email‬‭from‬‭our‬
‭environmental association?‬
‭My face is red right now! How‬‭can‬‭they‬‭send‬‭the email without asking their‬
‭members if anybody‬‭could‬‭prepare some interesting activity like a recycling‬
‭handcraft workshop? What do you think about this?‬
‭Write to me ASAP.‬
‭With love,‬
‭Lola.‬
‭➢‬ ‭CARTA FORMAL‬
‭To the attention of the environmental association,‬
‭I am writing this reply to your previous email because I need to express my‬
‭humble opinion in order to improve your actual solution to the issue.‬
‭Firstly, I understand the situation, but maybe there are some interesting facts‬
‭that you could forgot, like the knowledge of your own members, I mean, some‬
‭of us are really able to organize‬‭some‬‭wonderful interesting activities like‬
‭visiting museum‬‭s‭,‬ watching documentaries, there are so many‬‭marvellous‬
‭alternatives that you cannot image.‬
‭Secondly, but not least important, I want to‬‭thank‬‭you for all the amazing‬
‭initiatives that you do during the year to give the best to your members. I am‬
‭really glad to be part of this.‬
‭Finally, please remember that it is a pleasure to help with all you need for all‬
‭of us.‬
‭Looking forward to receiving your answer as soon as possible.‬
‭Yours faithfully.‬

‭ I am writing in response to your recent email to share my humble opinion‬

→
‭and suggest ways to improve the current solution to this issue.‬
‭→ Perhaps some important aspects have been overlooked, such as‬
‭→ capable of organizing engaging activities like museum visits‬
‭→ meaningful events.‬
‭→ I want to‬‭thank‬‭you for all the amazing initiatives that you‬‭carry out‬
‭throughout‬‭the year to offer the best possible experience to your members.‬
‭→ Finally, please remember that we are all happy to support your efforts in‬
‭any way we can.‬
‭→ I am proud to be part of this community.‬

‭ ag questions: What about you?‬

T
‭Get expressions: Get to know new people‬
‭Adverbs:‬
 ‭ Well‬
→
‭→ Actually‬
‭→ Personally‬

‭❖‬ ‭Emails:‬
‭➢‬ ‭Informal emails:‬
‭1)‬ ‭Di hola: How are things with you?‬
‭a)‬ ‭It been ages since we last spoken‬
‭b)‬ ‭Sorry for not writing back sooner‬
‭c)‬ ‭I’ve been snowed under with exams lately‬
‭d)‬ ‭How’s life treating you?‬
‭e)‬ ‭What are you up to these days?‬
‭f)‬ ‭So you wanted to know about … I’d be happy to help‬
‭2)‬ ‭Pregunta si sabe las noticias: Hey, have you read/heard the news‬
‭about …?‬
‭a)‬ ‭Guess what. I’ve …‬
‭b)‬ ‭I’ve got some fantastic news‬
‭c)‬ ‭I’m afraid I’ve got some bad news‬
‭d)‬ ‭Bad news, …‬
‭3)‬ ‭Express como te sientes: I can’t tell you has disappointed I am‬
‭a)‬ ‭I’m so happy for you!‬
‭b)‬ ‭I was disappointed to hear that you’ve…‬
‭c)‬ ‭I’m so glad to hear that you’re…‬
‭d)‬ ‭I’m thrilled for you‬
‭e)‬ ‭What great news!‬
‭f)‬ ‭Sorry to hear that…‬
‭g)‬ ‭Congratulations!‬
‭4)‬ ‭Haz sugerencias: Don’t you reckon they should …? // I think they‬
‭should …, don’t you?‬
‭a)‬ ‭I’d love for you to come to…‬
‭b)‬ ‭Have you got any plans for summer?‬
‭c)‬ ‭Do you fancy coming to…?‬
‭d)‬ ‭I’d love to come!‬
‭e)‬ ‭Count me in!‬
‭f)‬ ‭Count me out, I’m afraid‬
‭g)‬ ‭I wouldn’t miss it for the world‬
‭h)‬ ‭I wish I could but …‬
‭i)‬ ‭I’ll take a rain check‬
‭j)‬ ‭If I were you, I’d‬
‭k)‬ ‭If I were in your shoes, I’d …‬
‭l)‬ ‭You simply have to…‬
‭m)‬ ‭By far and away the best thing to do is…‬
‭n)‬ ‭Have you thought about …ing?‬
‭o)‬ ‭It wouldn’t be a bad idea to…‬
‭p)‬ ‭…is worth a try‬
‭q)‬ ‭something that I found really useful is‬
‭r)‬ ‭What seems to work for a lot of people is…‬
‭5)‬ ‭Termina el email: Let’s meep us soon // Write to me ASAP // Do you‬
‭think they’d like it?‬
‭a)‬ ‭Well that’s all for now‬
‭b)‬ ‭I’d better go, I’ve got an early start in the morning‬
 ‭ )‬ ‭I must dash/go‬
c
‭d)‬ ‭Pass on my regards to your family‬
‭e)‬ ‭Let me know how it goes‬
‭f)‬ ‭Can’t wait to …‬
‭g)‬ ‭All the best‬
‭h)‬ ‭Hugs and kisses‬
‭i)‬ ‭Take care‬
‭6)‬ ‭Despidete: Take care // All my love // With love‬
➢
‭ ‬ ‭Formal Emails:‬
‭1)‬ ‭Saluda: Dear … // To the attention of …‬
‭a)‬ ‭Dear sir or Madam, /To whom it may concern,‬
‭b)‬ ‭I am writing to express my disappointment/dissatisfaction with‬
‭the service I received in…‬
‭c)‬ ‭I would like to lodge a formal complaint against your company‬
‭for the reasons outlined below‬
‭d)‬ ‭I feel compelled to write to you in order to describe the …‬
‭2)‬ ‭Porque escribes:‬
‭●‬ ‭I am contacting you regarding your recent email‬
‭●‬ ‭I feel compelled to write to you regarding‬
‭3)‬ ‭Conectores:‬
‭●‬ ‭First of all‬
‭●‬ ‭First and foremost‬
‭●‬ ‭Another point is‬
‭●‬ ‭Finally‬
‭●‬ ‭Moreover‬
‭●‬ ‭Additionally‬
‭●‬ ‭Furthermore‬
‭●‬ ‭Nevertheless‬
‭4)‬ ‭Queja: I am bitterly disappointed with the ..‬
‭a)‬ ‭Not only was there a hair in my wife’s soup, but the main‬
‭course also arrived cold‬
‭b)‬ ‭On top of that…‬
‭c)‬ ‭As if that was not enough…‬
‭d)‬ ‭To top it all off…‬
‭e)‬ ‭The straw that broke the camel’s back was …‬
‭f)‬ ‭The standard of the … was not up to scratch‬
‭g)‬ ‭The … was not up to the expected standard‬
‭h)‬ ‭The … left a lot to be desired‬
‭i)‬ ‭The … failed to live up to our expectations‬
‭j)‬ ‭We were left bitterly disappointed by…‬
‭k)‬ ‭The quality of the customer service we received was woefully‬
‭inadequate‬
‭l)‬ ‭The … was an absolute disagree‬
‭m)‬ ‭Overall, our visit to your (restaurant) was an unmitigated‬
‭disaster from start to finish‬
‭5)‬ ‭Sugerencias:‬
‭●‬ ‭I strongly recommend that your organisation …‬
‭●‬ ‭May I suggest + V+ING‬
‭●‬ ‭It would be advisable to …‬
‭●‬ ‭It seems only fair that you should … (offer a full refund)‬
‭●‬ ‭I would appreciate it if you …‬
 ‭ ‬ I‭ would be grateful if you …‬
●
‭●‬ ‭Should these demands not be met, you will be hearing from‬
‭my lawyers‬
‭●‬ ‭I expect to receive compensation to the tune of (x$) for the…‬
‭●‬ ‭I strongly recommend that your organisation…‬
‭●‬ ‭It would be advisable to …‬
‭●‬ ‭I suggest re-evaluating your procedures regarding…‬
‭6)‬ ‭Despedida: I’m looking forward to receiving your reply. Yours faithfully‬
‭a)‬ ‭I expect to receive a prompt reply to this letter‬