Quiz [IBM Storage Expert Care L2]
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Started on Friday, March 7, 2025, 8:50 AM
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Completed on Friday, March 7, 2025, 9:27 AM
Time taken 36 mins 11 secs
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Question 1
Correct
Base, Mid-term, and Advanced.
Points out of 1.00
A business you are working with has a service repair issue on
the IBM DS8000 R9.3 they purchased over a year ago. If they
did not purchase IBM Storage Expert Care services is their
hardware still under warranty?
Yes, they can purchase IBM Hardware Maintenance at any
point after the warranty expires.
No, the base warranty for the IBM DS8000 R9.3 is 6
months.
Yes, the base warranty for the IBM DS8000 R9.3 is 2
years.
No, the base warranty for the IBM DS8000 R9.3 is 1
year.
Question 2
Incorrect
Points out of 1.00
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On a presentation in front of a client you are discussing IBM
Storage Expert Care for IBM Storage Scale System. You are
explaining the services included in the Premium tier. Which
service is NOT included?
IBM Remote Code Load
Enhanced response time
IBM Storage Technical Account Manager x
Predictive Support
Question 3
Correct
Points out of 1.00
IBM Support Line provides comprehensive remote technical
assistance to help resolve installation, configuration, and
usage ranging from interpreting product documentation to
addressing complex compatibility and interoperability
problems. What service tiers include IBM Support Line for
Storage service?
IBM Storage Expert Care Advanced and Premium tiers for
select IBM FlashSystem models.
IBM Storage Expert Care Advanced tier for select IBM
FlashSystem models.
IBM Storage Expert Care Basic and Premium tiers for
select IBM FlashSystem models.
IBM Storage Expert Care Basic, Advanced and
Premium tiers for select IBM FlashSystem models.
Question 4
Incorrect
Points out of 1.00
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You are negotiating with a client for signing an IBM Storage
Assurance Perpetual contract for IBM Storage FlashSystem.
What is the available duration for new hardware purchases?
2 or 4 years only.
2, 4, 6, or 8 years. X
3 or 5 years only.
4 or 8 years only.
Question 5
Correct
Points out of 1.00
A client wants to optimize the reliability of their IBM
FlashSystem storage and needs 24x7 hardware and software
maintenance support. What IBM Storage Expert Care service
tier include these services?
IBM Storage Expert Care Basic or Advanced tier
IBM Storage Expert Care Advanced tier only
IBM Storage Expert Care Premium tier only
IBM Storage Expert Care Advanced or Premium tier
Question 6
Incorrect
Points out of 1.00
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Many clients rely on IBM to provide machine set up services.
Your client has selected the IBM FlashSystem 7200. Can the
client rely on IBM to provide machine set up?
Machine set up services can be selected with IBM Storage
Expert Care Premium in countries where ServicePacs are
available at no additional charge. The services will be
delivered by Lab Services.
Machine set up services can be selected with IBM x
Storage Expert Care Basic and Advanced, in countries
where ServicePacs are available at no additional
charge. If ServicePacs are not available in the client’s
local country, these services can be purchased and
delivered by Lab Services.
Machine set up services can be selected with IBM Storage
Expert Care Advanced, in countries where ServicePacs are
available at an additional charge. If ServicePacs are not
available in the client’s local country, these services are
available to be delivered by Lab Services.
Machine set up services can be selected with any IBM
Storage Expert Care tier, in countries where ServicePacs
are available at an additional charge. If ServicePacs are
not available in the client’s local country, these services
can be purchased and delivered by Lab Services.
Question 7
Incorrect
Points out of 1.00
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Your client say they have in-house IT support staff and don’t
need to purchase IBM’s Storage Expert Care services. What
support is included in the base warranty of the IBM
Storage IBM Diamondback?
IBM Hardware Maintenance services for 90 days with 9x5
Next Business Day IBM onsite limited.
IBM Hardware Maintenance services for 1year with 9x5
Next Business Day IBM onsite limited.
IBM Hardware Maintenance services for 1year with 24x7
Next Business Day IBM onsite limited.
IBM Hardware Maintenance services for 1year with x
9x5 Next Business Day IBM onsite limited and IBM
Software Maintenance for 1year.
Question 8
Correct
Points out of 1.00
Which of the following hardware is NOT supported by IBM
Storage Expert Care?
IBMTS7700
IBM FlashSystem
IBM SAN Volume Controller (SVC) V
IBM Storage Scale System
Question 9
Correct
Points out of 1.00
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With IBM Storage Expert Care Premium tier, you gain
dedicated support from an IBM Storage Technical Account
Manager (TAM). What support is provided by the TAM?
The TAM focuses on a successful product installation and
host a post-installation welcome call to direct you to
other support contacts.
The TAM is a single point of contact only to resolves
problem if there is an issue.
The TAM focuses on proactive actions to prevent
issues before they occur and a single point of contact
for problem resolution.
The TAM focuses only on developing proactive code
roadmap recommendations.
Question 10
Correct
Points out of 1.00
If a hard disk drive (HDD), solid-state drive (SSD), or flash
memory becomes damaged the defective media components
typically become the property of the manufacturer. IBM Media
Retention Services permits clients to retain flash memory or
hard drive devices that are being replaced as part of an IBM
service action. How can the clients purchase this service?
IBM Media Retention Services is included with IBM
Storage Expert Care and is available to purchase as a
separate contract.
IBM Media Retention Services is included with the IBM
Storage Expert Care Advanced and Premium tier.
IBM Media Retention is a complementary service to IBM
Storage Expert Care and is available to purchase under
the same contract.
IBM Media Retention Services is a complementary
service to IBM Storage Expert Care and is available to
purchase as a separate contract.
Question 11
Correct
Points out of 1.00
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Remote Code Load (RCL) is a service provided with the IBM
Storage Expert Care Premium tier and allows for code updates
to be performed by remote support engineers. How many
times a year is the service provided?
Remote Code Load upgrades are provided once each year.
Remote Code Load upgrades are provided when new code
is available.
Remote Code Load upgrades are provided twice each
year.
Remote Code Load upgrades are provided three times
each year.
Question 12
Correct
Points out of 1.00
Clients signing a contract for IBM Storage Expert Care can
select services tiers at the time of hardware purchase. What
are they?
Basic, Advanced, and Premium.
Advanced, Premium, and Premium Extra.
Base, Mid-term, and Advanced.
Basic, Advanced, and Exclusive.
Question 13
Incorrect
Points out of 1.00
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Your client isn’t sure they want to purchase IBM Storage
Expert Care. Can your client purchase IBM Hardware
Maintenance for their IBM FlashSystem 5045 as a separate
support contract?
No, IBM Hardware Maintenance services are only
included with the base warranty.
Yes, IBM Hardware Maintenance services needed beyond
the base warranty can be contracted separately from IBM
Storage Expert Care services.
Yes, IBM Hardware Maintenance services needed x
beyond the base warranty can be set up as a separate
hardware support contract.
No, IBM Hardware Maintenance cannot be purchased
outside of IBM Storage Expert Care support contract.
Question 14
Correct
Points out of 1.00
Your client usually purchases IBM Hardware Maintenance
services for their IBM Storage products. They plan on
purchasing a new IBM FlashSystem. What system do sellers
need to use to create a proposal?
eConfig
Conga
CHIS
ISAT
Question 15
Correct
Points out of 1.00
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Your client is interested in the IBM Storage Expert Care
service because of IBM’s demonstrated history of service
delivery, support, and reliability. Clients may choose the level
of support they require for the duration they need. How many
years of service can be purchased?
Clients can select up to 4 years of IBM Storage Expert
Care services.
Clients can select up to 5 years of IBM Storage Expert
Care services.
Clients can select any number of years of IBM Storage
Expert Care services.
Clients can select 3 or 4 years of IBM Storage Expert Care
services.
Question 16
Correct
Points out of 1.00
IBM Storage Insights Pro tool provides an unparalleled level of
visibility across a client’s storage environment to help them
manage complex storage infrastructures and make cost¬
saving decisions. What other benefits do clients gain with this
tool?
Decreased capacity planning, increased storage
utilization, and enhanced performance monitoring.
Improved capacity planning, increased storage
utilization, and enhanced performance monitoring.
Improved capacity planning, decreased storage
utilization, and performance monitoring.
Improved capacity planning, decreased storage
utilization, and enhanced performance monitoring.
Question 17
Incorrect
Points out of 1.00
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You’re talking to a client, and they are considering purchasing
a new IBM FlashSystem 7300. You tell them that there is an
option for IBM Storage Assurance Perpetual contract only for
new system purchases. What are available contract durations?
Available for new hardware purchases for a duration of 4,
6, or 8 years only.
Available for new hardware purchases for a duration of 5
or 7 years only.
Available for new hardware purchases for a duration of 4
or 8 years only.
Available for new hardware purchases for a duration x
of 3 or 5 years only.
Question 18
Correct
Points out of 1.00
An IBM Storage Technical Account Manager (TAM) is a highly
specialized subject matter expert with deep technical
expertise on IBM Storage platforms who can provide
significant value to an organization. What does the TAM plan
for client success include?
Quick start, single point of contact, code currency,
knowledge sharing, and ultimate client advocate.
Quick start, single point of contact, code currency, v
critical issue prevention, knowledge sharing, and
ultimate client advocate.
Welcome call, single point of contact, code currency,
issue prevention, knowledge sharing, and ultimate client
advocate.
Welcome call, single point of contact, remote code
support, proactive support, and knowledge sharing.
Question 19
Correct
Points out of 1.00
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IBM has bundled services for the IBM Storage Expert Care for
IBM FlashSystem 7300 Advanced tier. What services are
included with the Advanced tier?
IBM Hardware Maintenance, IBM Support Line for
Storage, IBM Storage Virtualize, and Predictive
Support with IBM Storage Insights.
IBM Hardware Maintenance, Enhanced response time,
IBM Remote Code Load, and Predictive Support with IBM
Storage Insights Pro.
IBM Hardware Maintenance, IBM Software Maintenance,
IBM Support Insights Pro, and Predictive Support with
IBM Storage Insights.
IBM Hardware Maintenance, IBM Support Line for
Storage, IBM Storage Technical Account Manager, and
Predictive Support with IBM Storage Insights Pro.
Question 20
Correct
Points out of 1.00
The IBM Fusion HCI (hyper-converged infrastructure) is
expertly designed, and purpose built to meet the compute and
storage needs of enterprise-grade container and AI workloads
on Red Hat OpenShift. Is Red Hat Open Shift included with
IBM Fusion HCI?
Yes, Red Hat Open Shift is included with an IBM Fusion
HCI product sale.
No, Red Hat Open Shift is included with the purchase of
an IBM Expert Care.
No, Red Hat Open Shift is a prerequisite to purchase
with an IBM Fusion HCI product sale.
Yes, Red Hat Open Shift is discounted with an IBM Fusion
HCI product sale.