PART I: THE HUMAN RESOURCE

ENVIRONMENT

Chapter: 1

Managing Human
Resources
 Contents
I. Review of Previous Lesson
II. Lesson Objectives
III. Introduction
IV. New Lesson
V. Summary
VI. Key Terms
VII. Discussion Questions
[Link] / Journal Writing
 Course Plan
Week 1 (July 01, 2025)
Week 2 (July 08, 2025) = Assigning Group
Presentation
Week 3 (July15, 2025) = Quiz 1
Week 4 (July 22, 2025)
Week 5 (July 29, 2025)
Week 6 (August 05, 2025) = Quiz 2
Week 7 (August 12, 2025)
Week 8 (August 19, 2025) (Midterm)
 Course Plan
Week 9 ( August 26, 2025)
Week 10 (September 02, 2025) = Group
Presentation
Week 11 (September 09, 2025) = Group
Presentation
Week 12 (September 16, 2025) = Group
Presentation
Week 13 (September 30, 2025) = Group
Presentation
Week 14 (October 07, 2025)
Week 15 (October 14, 2025)
* This plan is subject to change if necessary.
 I. Review of Previous Lesson
1. What is “Human”/”Resource”?
2. What is meant by managing human
resources?
3. What are the roles of human resource
management?
 II. Lesson Objectives-i
By the end of this chapter, students are
able to:
1. Define human resource management
and explain how HRM contributes to
an organization’s performance.
2. Identify the responsibilities of
human resource departments.
3. Summarize the types of skills needed
for human resource management.
 II. Lesson Objectives-ii
By the end of this chapter, students are
able to:
4. Explain the role of supervisors in
human resource management.
5. Discuss ethical issues in human
resource management.
6. Describe typical careers in human
resource management.
 III. Introduction
• “Human Resource Management is the
function performed in organizations that
facilitates the most effective use of people
to achieve organizational and individual
goals.”
 IV. New Lesson
What Do I Need to Know?
• Define human resource management and
explain how HRM contributes to an
organization’s performance.
• Identify the responsibilities of human
resource departments.
• Summarize the types of skills needed for
human resource management.
 What Do I Need to Know?

• Explain the role of supervisors in

human resource management.
• Discuss ethical issues in human
resource management.
• Describe typical careers in human
resource management.
Human Resource Management (HRM)

• The policies,
practices, and
systems that
influence
employees’:
• Behavior
• Attitudes
• Performance
Human Resource Management Practices
At companies with effective HRM:
• Employees and customers tend to be
more satisfied.
• The companies tend to:
• Be more innovative
• Have greater productivity
• Develop a more favorable
reputation in the community
 Human Capital
• Human Capital – an • The concept of “human
organization’s resource management”
employees described implies that employees
in terms of their: are resources of the
• training employer.
• experience
• judgment
• intelligence
• relationships
• insight
Figure 1.2:
Impact of Human Resource Management
 HRM and Sustainable Competitive
Advantage
• An organization can succeed if it has
sustainable competitive advantage.
• Human resources have the necessary qualities
to help give organizations this advantage:
• Human resources are valuable.
• Human resources with needed skills and
and knowledge are sometimes rare.
• Human resources cannot be imitated.
• Human resources have no good substitutes.
• At Southwest Airlines,
the company’s focus is
on keeping employees
loyal, motivated,
trained, and
compensated. In turn,
there is a low turnover
rate and a high rate of
customer satisfaction.
 High-Performance Work System
• An organization in which technology,
organizational structure, people, and
processes all work together to give an
organization an advantage in the competitive
environment.
Engaged, Enabled Employees Deliver
Bottom-Line Benefits
Table 1.1:
Responsibilities of HR Departments
 Analyzing and Designing Jobs

Job Analysis Job Design

• The process of • The process of
getting detailed defining the way
information about work will be
jobs. performed and the
tasks that a given
job requires.
Recruiting and Hiring Employees

Recruitment Selection
• The process through • The process by which
which the organization the organization
seeks applicants for attempts to identify
potential employment. applicants with the
necessary knowledge,
skills, abilities, and
other characteristics
that will help the
organization achieve
its goals.
 Qualities of Job Candidates
• Which of the following qualities were in the
top 5 as reported by employers?
A. Technical skills
B. Intelligence
C. Interpersonal skills
D. Computer skills
Table 1.2: Top Qualities Employers Seek in
Job Candidates
Training and Developing Employees

Training Development
• A planned effort to • The acquisition of
enable employees knowledge, skills,
to learn job-related and behaviors that
knowledge, skills, improve an
and behavior. employee’s ability to
meet changes in job
requirements and in
customer demands.
 Managing Performance

• Performance Management – The process of

ensuring that employees’ activities and
outputs match the organization’s goals.
• The human resource department may be
responsible for developing or obtaining
questionnaires and other devices for
measuring performance.
 Planning and Administering Pay
and Benefits
Administering Pay &
Planning Pay & Benefits
Benefits
• How much to offer in • Systems for keeping
salary and wages. track of employees’
• How much to offer in earnings and benefits
bonuses, commissions, are needed.
and other performance- • Employees need
related pay.
information about
• Which benefits to offer their benefits plan.
and how much of the cost
will be shared by • Extensive record
employees. keeping and reporting
is needed.
 V. Summary
• Human resource management consists of an
organization’s policies, practices, and systems
that influence employees’ behavior, attitudes,
and performance.
• Supervisors in human resource department
help analyze work, interview job candidates,
provide employee training, conduct
performance appraisals, recommend pay
increases, and represent the company to their
employees.

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 VI. Key Terms
1. Human resource management
2. Human capital
3. Job analysis
4. Job design
5. Performance management
6. Workforce analytics
7. Talent management
8. Evidence-based HR
9. Sustainability
[Link]
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 VII. Discussion Questions
1. How can human resource management
contribute to a company’s success?
2. What competencies are important for success
in human resource management?
3. Why do all managers and supervisors need
knowledge and skills related to human
resource management?

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VIII. Homework/Journal Writing
1. Choose five key terms from this chapter and
give definitions.
2. Write a reflection of what you have learnt
from this chapter.
3. A friend hears you are taking this course and
mentions an interest in an HRM career. Based
on this chapter’s description, what advice
would you give your friend?

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End of Chapter 1
Questions and Answers

Thank you for your attention!