QUESTIONNAIRE
Covering Letter
The purpose of collecting this information is to know the level of
satisfaction among the employees of “Indian Railways” in respect to their
working conditions. Further, it will also help to know the extent to which
working conditions affect the satisfaction level of employees, so that
meaningful conclusions and suggestions could be made.
Dear Respondents,
Your Co-operation in this context shall go a long way helping me to draw
conclusive inferences for which I shall be grateful.
Note: Following are the questions that are to be duly filled up by the candidate.
It is being strongly assured that secrecy shall be maintained at all the levels of
this research and the identity of respondent will not be revealed.
Section A
Personal Information
1. Name: - ___________________________________________
2. Age: - 21-30 31-40 41-50 51-60
3. Gender: - Male Female
4. Educational Qualification:-
5. Which department do you belong?
Medical Signal &Telephone Teaching
Commercial Traffic Carriage & Wagon
Mechanical
6. What is your Designation? (Please state)
_______________________________________________________
7. How long have you been employed with Indian Railways?
Less than 10 YRS 10-20 YRS More than 25 YRS
8. Personal Income level.
Less than 10000 10000-25000 25000 and above
9. How many family members?
Section B
Questionnaires
Group first (Working conditions provided in Indian Railways)
Sr. Phrases Highly Dissatisfied Neutral Satisfied Highly
No. Dissatisfied 2 3 4 Satisfied
1 5
1 How satisfied are
you with the
residential
accommodation
facilities,
provided by the
Indian Railways?
2 How satisfied are
you with
the medical
facilities
rendered to you
by the
Indian Railways?
3 How satisfied are
you with
the canteen
facilities
available in your
Indian Railways
zone?
4 How satisfied are
you with the
welfare benefits
available?
5 How satisfied are
you with the Staff
Benefit Fund
provided in your
Railway zones?
6 How satisfied are
you with the
Transport
facilities provided
by Indian
Railways?
7 How satisfied are
you with the
educational
facilities provided
by the Indian
Railways for your
children?
8 How satisfied are
you with the
Holiday Homes
available by the
Indian Railways?
9 How satisfied are
you with the
Training and
Development
programmes
which are
provided by the
Indian Railways?
10 How satisfied are
you with the
retirement
benefits, which
are provided by
the Indian
Railways?
Group second (Satisfaction of the Indian Railways employees towards
various Fringe Benefits)
Sr. Phrases Highly Dissatisfied Neutral Satisfied Highly
No. Dissatisfied 2 3 4 Satisfied
1 5
11 How satisfied
are you
overtime paid
to you by
Indian
Railways?
12 How satisfied
are you with
the medical
leaves and pay
in Indian
Railways?
13 How satisfied
are you with
bonus paid by
Indian
Railways?
14 How satisfied
are you with
the paid leaves
given by Indian
Railways?
15 How satisfied
are you with
the paid
holidays given
by Indian
Railways?
16 How satisfied
are you with
the provident
fund provided
by the Indian
Railways?
Group third (Human resource policies regarding job satisfaction in Indian
Railways)
Sr. Phrases Highly Dissatisfied Neutral Satisfied Highly
No. Dissatisfied 2 3 4 Satisfied
1 5
1 How satisfied
are you with
security of
your job?
2 How satisfied
are you with
the relations
with your team
members at
your work
place?
3 How satisfied
are you with
your salary
package?
4 How satisfied
are you with
the co-
operation and
help provided
by Indian
Railways to
you at any
emergency
time?
5 Your overall
opinion
towards your
job
How satisfied
6 are you with
the Social
climate,
Political
climate,
Economic
climate and
Industrial
climate
Thank you
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