Annexure B
CUSTOMER INFORMATION SHEET
This document provides only key information about your policy. Please refer to the policy document for detail terms and conditions.
Sr. Title Description Policy Clause
No (Please refer to applicable Policy Clause Number in next column) Number
1. Name of Insurance Product Two Wheeler Package policy Policy Schedule
2. Unique Identification IRDAN190RP0043V01100001 Policy Schedule
Number (UIN) allotted by
IRDAI
3. Structure Indemnity Basis: Section I Own Damage and Section II Liability to Third Parties Policy Schedule
Benefit Basis: Section III Personal Accident Cover for Owner-driver
4. Interests Insured • Motor Own Damage Policy Schedule
• Motor Third Party Liability
• Motor Personal Accident (if opted by you and as mentioned in your policy schedule)
5. Sum Insured / Motor Section I - Loss of Or Damage To The Vehicle Insured: SECTION I - LOSS
Insured Declared Value OF OR DAMAGE
Scope The IDV of the vehicle (and any fitted accessories) is based on the manufacturer's TO THE VEHICLE
listed selling price of the brand and model at the start of insurance or renewal, INSURED
adjusted for depreciation. For vehicles over 5 years old and obsolete models, the IDV
is determined by agreement between the insurer and insured.
The IDV is considered the 'Market Value' throughout the policy period without further
depreciation for Total Loss (TL) or Constructive Total Loss (CTL) claims. A vehicle is
deemed a CTL if the cost of retrieval and/or repair, subject to terms and conditions of
the policy exceeds 75% of the IDV
Below is the illustration table showing depreciation for arriving at IDV for vehicles
aged up to 5 years.
Age of Vehicle % of Depreciation for Fixing IDV
Not Exceeding 6 months 5%
Exceeding 6 months but not exceeding 1 year 15%
Exceeding 1 year but not exceeding 2 years 20%
Exceeding 2 years but not exceeding 3 years 30%
Exceeding 3 years but not exceeding 4 years 40%
Exceeding 4 years but not exceeding 5 years 50%
NOTE: IDV of vehicles beyond 5 years of age and of obsolete models of the vehicles
( i.e. models which the manufacturers have discontinued to manufacture) is to
be determined on the basis of an understanding between the insurer and the
insured.
Section II- Liability to Third Party Section II-
Liability to Third
For Third Party Death / bodily injury - No Limit Parties
For Third Party Property Damage- Upto`1 lakhs
(Motor Accidents Claim Tribunal decides the third-party insurance claim
amount)
Section III - Personal Accident Cover For Owner-Driver (if Opted and shown Section III -
in the Policy Schedule): Personal Accident
Cover For Owner-
Benefit payment up to 15 Lakhs basis below scale Driver
Nature of injury Scale of Compensation
i) Death 100%
ii) Loss of two limbs or sight of two
eyes or one limb and sight of one eye 100%
iii) Loss of one limb or sight of one eye 50%
iv) Permanent Total Disablement from
injuries other than named above 100%
Signature Not
Verified
Digitally signed
by DHIRAJ
KUMAR
Date: 2025.03.25
20:30:55 IST
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6. Policy Coverage 1. Loss or Damage to Insured Vehicle Section I - Loss of
or Damage to The
We will make good the losses caused to the vehicle and/or its accessories Vehicle Insured
while fitted on the vehicle due to:
(i)Fire, explosion self-ignition or lightning;
(ii)Burglary, housebreaking or theft;
(iii)Riot and strike;
(iv)Earthquake (Fire and Shock Damage);
(v)Flood, typhoon, hurricane, storm, tempest, inundation, cyclone,
hailstorm, frost;
(vi)Accidental external means;
(vii)Malicious act;
(viii)Terrorist activity;
(ix)whilst in transit by road rail inland - waterway lift elevator or air;
(x)Landslide, rockslide.
2. Liability To Third Parties Section II -
Liability to Third
We will indemnify against legal liabilities with respect to the following Parties
arising out of accident of insured vehicle:
a) Death of or bodily injury to any person including occupants carried in
the vehicle (provided such occupants are not carried for hire or reward)
but except so far as it is necessary to meet the requirements of Motor
Vehicles Act, the Company shall not be liable where such death or injury
arises out of and in the course of the employment of such person by the
insured.
b) Damage to property of the third party other than property belonging to
the insured or held in trust or in the custody or control of the Insured.
c) Legal liability for death or bodily injury to employees whilst
travelling/getting in or alighting from insured's vehicle
(including paid driver).
3. Personal accident cover for owner-driver (if opted and shown in the Section III -
Policy Schedule) Personal Accident
Cover For Owner-
We will compensate for bodily injury/ death sustained by the owner-driver Driver
of the vehicle up to ` 15 lakhs during any one period of insurance.
7. Available Add on for the • Add-on covers (Only Add-On covers opted by you and mentioned in the
said Product (Within the policy schedule will be applicable to your Policy)
territory of India only)
1. Nil Depreciation Cover
In the event of any partial loss claim admissible under this Add On Cover,
no depreciation shall be deducted for the replaced parts including tyres,
tubes, rubber/plastic, payable under the claim for the specified number of
times mentioned in the policy schedule.
2. Consumable Items
This covers the cost of consumables, such as nut and bolt, screw, washers,
grease, lubricants, clip, AC gas, bearings, distilled water, engine oil, oil
filter, fuel filter, brake oil and items of similar nature excluding fuel,
required to be replaced/replenished arising from an accident to the insured
vehicle.
3. Engine Protect
This Add On Cover indemnifies the expenses incurred in repair or
replacement due to consequential damages arising out of water ingression
/ leakage of lubricating oil, coolant and damage to vehicle's under carriage
arising out of any accidental external means, leading to loss or damage to
Engine and Engine Parts, Transmission or Differential Parts Assembly and
Parts and Gear Box and Gear Box Parts of the Insured's vehicle.
4. Return to Invoice
This Add On Cover indemnifies the Insured with On Road Price of the
insured vehicle in case of Constructive Total Loss / Total Loss / Theft claim
which includes Total Ex-showroom price as on date of purchase and
accessories if any installed in the vehicle at the time of purchase and
included in IDV, Road Tax, Registration charges, First Year Insurance
Premium at the time of purchase.
5. Road Side Assistance(Basic/Gold)
Under this cover, the Insured will be provided with following Roadside
Assistance :
A. Basic Cover
Under this cover, the Insured will get following assistances :
• Mechanical and Electrical Breakdown
• Towing due to accident
• Keys Locked In
• Flat tyre support
• Battery Jump Start
• Fuel delivery (fuel charges to be borne by customers)
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B. Gold Cover
Under this cover, the Insured will get following assistances in addition to
the Basic Cover :
• Cab Assistance (cab charges to be borne by customers)
• Medical Assistance (medical charges to be borne by customers)
• Hotel Accommodation and Ticketing (Hotel & Ticket charges to be borne
by customers)
6. No Claim Bonus Protection Cover
This Add On cover allows the Insured to be entitled for the next slab of NCB
in percentage terms as per IMT 2002 even in case of an OD claim(upto 2
claims) in the current policy.
7. Road Tax cover
This Add On Cover provides protection against the Road Tax that the
Insured may have to pay while replacing the car due to major accident to
his present car. Under this cover where the claim is finalized on Total Loss
basis the Road Tax to the extent covered in policy shall be reimbursed on
taking add on cover for these charges.
[Link] Add-On Sum / Limit Insured
1. Nil Depreciation Actual cost without deduction
towards depreciation
2. Consumables cover Actual cost of consumable items
3. Engine Protect The replacement value which is the
cost of a new engine or gear box or
differential assembly will be subject
to policy terms conditions.
4. Return to invoice As per the cover terms
5. Road Side Assistance -
6. No Claim Bonus Protection Cover -
7. Road Tax cover Maximum liability shall be limited
to the Sum Insured
8. Loss Participation • Compulsory Deductible Section I - Loss of
or Damage to The
Compulsory Deductible is applicable only for Section-I of the Policy. Vehicle Insured
Two Wheeler
`100
9. Exclusions • General Exclusions General
Exclusions
1. Any accidental loss or damage and/or liability caused sustained or
incurred outside the Geographical Area.
2. Any claim arising out of any contractual liability;
3. Any accidental loss or damage and/or liability caused sustained or
incurred whilst the vehicle insured herein is being used otherwise than
in accordance with the 'Limitations as to Use' or being driven by or is for
the purpose of being driven by him/her in the charge of any person
other than a Driver as stated in the Driver's Clause.
4. Any accidental loss or damage to any property whatsoever or any loss or
expense whatsoever resulting or arising there from or any
consequential loss.
5. Any liability of whatsoever nature directly or indirectly caused by or
contributed to by or arising from ionising radiations or contamination
by radioactivity from any nuclear fuel or from any nuclear waste from
the combustion of nuclear fuel. For the purpose of this exception
combustion shall include any self sustaining process of nuclear fission;
6. Any accidental loss or damage or liability directly or indirectly caused by
or contributed to by or arising from nuclear weapons material.
7. We will not cover any accidental loss, damage, or liability caused
directly or indirectly by war, invasion, acts of foreign enemies,
hostilities (whether before or after a declaration of war), civil war,
mutiny, rebellion, military or usurped power, or any consequences of
these events. In the event of a claim, the insured must prove the loss
or damage arose independently of these occurrences. Without such
proof, the Company is not liable for the claim.
8. DEDUCTIBLE: We shall not be liable for each and every claim under
Section - I (loss of or damage to the vehicle insured) of this Policy in
respect of the deductible stated in the Schedule.
9. For more detailed exclusions, please refer to your policy wordings here
[Link]
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10. Special Conditions and • Warranty Conditions
Warranties (if any)
1. It is hereby warranted the coverage under this Policy commences only
from the Risk Start time and Date as mentioned in the Policy schedule.
No Liability shall attach under this Policy in respect of any Accident/Loss
prior to the time and date of commencement of Period of Insurance. If
this policy is preceded by break-in insurance, it is expressly agreed and
understood that there will be no liability for any loss or damage that has
occurred prior to the date of commencement mentioned in the schedule.
• Special conditions
1. The Company may at its own option repair reinstate or replace the
vehicle or part thereof and/ or its accessories or may pay in cash
the amount of the loss or damage and the liability of the Company shall
not exceed:
a. For total loss / constructive total loss of the vehicle -the Insured's
Declared Value (IDV) of the vehicle (including accessories thereon)
as specified in the Schedule less the value of the wreck.
b. for partial losses, i.e. Losses other than Total Loss/Constructive
Total Loss of the vehicle -actual and reasonable costs of repair
and/or replacement of parts lost/damaged subject to depreciation
as per limits specified.
2. The insured shall take all reasonable steps to safeguard the vehicle from
loss or damage and to maintain it in efficient condition and the Company
shall have at all times free and full access to examine the vehicle or any
part thereof or any driver or employee of the insured. In the event of
any accident or breakdown, the vehicle shall not be left unattended
without proper precautions being taken to prevent further damage or
loss and if the vehicle be driven before the necessary repairs are
effected any extension of the damage or any further damage to the
vehicle shall be entirely at the insured's own risk.
3. The Insured should expeditiously provide the Insurer and its
representatives and appointees with all the information,
assistance, records and documentation that they might reasonably
require, and
4. The Insured should allow the Insurer and its representatives and
appointees to inspect the Insured Vehicle or any other material items.
5. You must have a valid Pollution Under Control (PUC) certificate and/or
Vehicle Fitness Certificate at the start of the policy and ensure they
stay up to date throughout the policy period. This keeps your coverage
smooth and uninterrupted
6. Limitations of Usage: The policy covers your vehicle for all purposes
except using it for hire, carrying goods (except personal luggage),
organized racing or speed tests, and motor trade activities.
7. Driver's Clause: The policy covers any driver, including you, as long as
you have a valid driving license at the time of the accident and are
not disqualified from holding one, or if you have a learner's license that
follows Rule 3 of the Central Motor Vehicles Rules, 1989
8. Important Notice: If your vehicle is used outside the terms of this policy,
the same will not be covered.
11. Admissibility of Claim 1. You shall take all reasonable steps to safeguard the vehicle insured from Policy Schedule
loss or damage and to maintain it in efficient condition.
2. Notice of claim must be given by you to us immediately after an actual
or potential loss begins or as soon as reasonably possible after actual or
potential loss begins.
3. In the event of any accident or breakdown, the vehicle insured shall not
be left unattended without proper precautions being taken to
prevent further damage or loss and if the vehicle insured be driven
before the necessary repairs are effected, any extension of the damage
or any further damage to the vehicle shall be entirely at your own risk.
4. If the claim is for theft, insured should report to the Police as well as
insurer immediately and obtain an FIR or a written acknowledgement
from the Police authorities.
5. We shall not cover any expense arising or resulting from or traceable to
an accident happening whilst You are under the influence of intoxicating
liquor or drugs.
6. The driver at the time of accident holds a valid & effective driving
license.
7. The insured vehicle is driven in within the specified geographical limits.
8. Cause of loss is not covered under the standard policy conditions. E.g.
Mechanical failure / Wear & Tear
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Sample Claims Calculation:
A Gross Assessed Liability `10,000
B Less: Depreciation (if applicable) (`4,000)
C Net Assessed Liability (A-B) `6,000
D Less: Compulsory Deductible (`2,000)
E Net payable amount (C-D) `4,000
• Claims will be admissible under Third Party Liability Claims only if your
vehicle has caused accidental bodily injury or damage to property of
third party.
• Claim will be admissible under Personal Accident Cover for Owner Driver
only if you have received accidental bodily injury while driving or
mounting into/dismounting from the vehicle insured or whilst traveling in
it as a co-driver.
• The Third Party should lodge a FIR at the local police station. All third-
party liability claims are settled in a Motor Accident Claims Tribunal
(MACT). The third party must file a case at the local tribunal
12. Policy Servicing - Claim The insured/ claimant may intimate claim to The New India Assurance Co Policy Schedule
Intimation and Ltd via-
Processing
• Website - [Link]
• Toll Free Number - 1800-209-1415
• Email - nia.[office code]@[Link]
Details of procedure to be followed for cashless service as well as for
reimbursement of claim
• Intimation of claim to Insurance Company through various mediums
available
• Deputation of surveyor by Insurance Company
• Documents are verified by the surveyor, and if all documents are in
order, repair approval is shared immediately
• Once the repair works are completed by the workshop, re-inspection of
the vehicle may be carried out, if required.
• Upon submission of repair invoice to Insurance Company in case of
cashless claims, delivery order is shared with workshop, post which
Insured can take delivery of vehicle. The insurance claim amount will be
paid directly to the network garage.
• In case of reimbursement claims, Insured will have to submit repair
invoice in original and any other documents are pending. The Claim
amount will be reimbursed to insured.
• Turn Around Time (TAT) for claims settlement
Initial Survey Within 24 hours from the time of intimation of
claim to Insurance Company
Obtaining Survey
report by Insurance Within 15 days of allocation
Company
Approval /Rejection With 7 days from the date of receipt
of Claim after receiving of Survey Report with all relevant
first/addendum survey report claim documents.
13. Grievance Redressal In case of any grievance the insured person may contact the company Customer
and Policyholders through grievance
Protection redressal policy &
• Website: [Link] Details of
insurance
• Toll free: 1800-209-1415 ombudsman
Visit the Servicing Branch mentioned in the policy Document
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• Insurance Ombudsman
If You are still not satisfied with the redressal of grievance through above
methods, you may also approach the office of Insurance Ombudsman of
the respective area/region for redressal of grievance as per Insurance
Ombudsman Rules 2017. Details of the offices of the Insurance
Ombudsman are available at IRDAI website [Link] or General
Insurance Council website [Link] or on
company website [Link].
Grievance may also be lodged at IRDAI Integrated Grievance Management
System ([Link]
14. Obligations of the 1. You are advised to go through the policy schedule cum certificate of
Policyholder insurance which is issued based on information and declaration
provided by you.
2. In case of any change / modification / addition to the already declared
information the same should be brought to the notice of the insurer
immediately
3. Transcript of Information & Declaration is also provided to enable you to
go through the same again and if any error/ discrepancy is found in
respect of vehicle details, No Claim Bonus or any other information
provided by you, it should be brought to our notice within 15 days of
receipt of this policy for necessary correction along with the
supporting documents, otherwise it will be deemed to be correct.
a) Please note that any fraud will lead to cancellation of Policy ab initio
with non-consideration of claim, if any.
b) Further, non-disclosure of material facts may impact the claim
settlement. Material facts include vehicle details such as Class of
Vehicle, Cubic Capacity, Make, Model, Variant
Declaration by the Policyholder;
I have read the above and confirm having noted the details.
Place:
Date: (Signature of the Policyholder)
Note:
In case of any conflict, the terms and conditions mentioned in the policy document shall prevail.
IRDA Registration Number: 190
NIA PAN NUMBER: AAACN4165C
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