THE INSTITUTE OF FINANCE MANAGEMENT
MWANZA CAMPUS
FACULTY OF INSURANCE AND BANKING
DEPARTMENT OF INSURANCE AND RISK MANAGEMENT
PROGRAMME: ORDINARY DIPLOMA IN INSURANCE AND RISK MANAGEMENT
YEAR I
ACADEMIC YEAR: 2024/2025
MODULE: BASICS OF COMPUTER APPLICATIONS
MODULE CODE: IRT 05211
LECTURER: MR. KATUNZI, T
INDIVIDUAL ASSIGNMENT
S/N NAMES REGISTRATION NUMBER SIGNATURE
01 RAPHAEL ELITWAHA MZA/ODIRM/2323513 [Link]
Microsoft excels
Exercise 4: Social Protection with Risk Management – Insurance Premium Calculation
Objective: Calculate the insurance premium based on risk factors
Risk factor Base premium Adjustment factor Total premium
1.2 500 600 1100
Microsoft word
Exercise 4: Risk Management with Insurance-Claims Process Document
Objective: Create a claims process document for insurance customers
Insurance claims process
INTRODUCTION
Claims process these are processes that insurers follows during claim handling process after the
insured or reinsured or a third-party claimant to request/demand to be reimbursed or
compensated and addressed to the insurer or reinsurer. This document outlines the steps
customers need to follow to file an insurance claim effectively.
STEPS FOR FILING A CLAIM
1. Notify your insurance provider immediately after the incident.
2. Fill out the claims form provided by your insurer.
3. Submit the completed form along with required documentation
4. Cooperate with any investigations or assessments by the insurer.
5. Wait for the claim to be reviewed and processed.
6. Receive compensation or claim decision from the insurance company.
FAQs (Frequently Asked Questions) to the claims process.
1. How do I file an insurance claim?
2. How long does it take to process a claim?
3. What happens after I file a claim?
4. What if my claim is denied?
5. Do I need to pay a deductible?
6. What documentation do I need to provide?
7. How will I be paid for my claim?
8. What should I do if I receive a check that is less than the estimated damage?
Sample Letter Template
Objective: Create a formal letter related to any of the above exercises.
Formal letter template
RAPHAEL KILONZO
P.O. BOX 2372,
MWANZA, TANZANIA
27ST JUNE 2025
CLAIM MANAGER
JUBILEE INSURANCE COMPANY LTD,
P.O. BOX 20524,
DAR ES SALAAM, TANZANIA
Dear Mr. Katunzi
REF: INQUIRY ABOUT INSURANCE CLAIM PROCESS
I am Raphael kilonzo, the insurer of heritage insurance company, I’m writing to kindly request
detailed information regarding the insurance claim process under your company. I recently
experienced a loss covered under my policy, and I would like to understand the correct steps to
follow to ensure my claim is processed efficiently and in a timely manner.
Specifically, I would like to know the documents required, the time frame for claim processing,
and any follow-up procedures involved. I also request clarification on how the assessment and
approval stages work and the contact person or department I should engage with directly
during this process.
I would highly appreciate your prompt guidance on this matter so that I may proceed
accordingly. Thank you for your time and support.
Sincerely,
Raphael kilonzo
Exercise 4: Risk Management with Insurance - Claims Process Presentation
Objective: Create a presentation outlining the insurance claims process.
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