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Customer Service Tips for Cafés

Customer service is essential in cafés, impacting customer satisfaction beyond just coffee preparation. Key practices include warm greetings, attentive listening, patience, gratitude, and effective complaint resolution. Maintaining cleanliness and understanding non-verbal cues also contribute to a positive customer experience.

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24 views2 pages

Customer Service Tips for Cafés

Customer service is essential in cafés, impacting customer satisfaction beyond just coffee preparation. Key practices include warm greetings, attentive listening, patience, gratitude, and effective complaint resolution. Maintaining cleanliness and understanding non-verbal cues also contribute to a positive customer experience.

Uploaded by

kibettitus15229
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd

Class Note 1: Customer Service in a Café

Environment
Topic: The Importance of Customer Service in Coffee
Shops

Customer service is a key part of barista work. It's not just about making coffee — it's
about how the customer feels when they walk in and leave the café.

Key Notes:

✔️Greet customers warmly – smile, maintain eye contact.

✔️Always listen carefully to avoid wrong orders.

✔️Be patient, even with slow or confused customers.

✔️Thank every customer – it builds customer loyalty.

✔️Resolve complaints calmly and quickly (never argue).

✔️Clean counters and tidy uniforms give a good impression.

Additional Notes:

“The customer is always right” is not always literal, but it means we should be polite and
respectful no matter the situation.

Non-verbal cues (like body language and tone) matter a lot.


Regular customers appreciate consistency and friendliness.

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