0% found this document useful (0 votes)
16 views11 pages

Integrated Marketing Communication Overview

The document discusses Integrated Marketing Communication (IMC), emphasizing the need for strategic integration of various promotional tools to effectively reach target markets. It outlines the evolution of IMC, reasons for its growing importance, and the components of a marketing plan, including situation analysis and budget determination. Additionally, it covers the roles and types of advertising, the communication process, and the development of an effective IMC program.

Uploaded by

AL EX
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
16 views11 pages

Integrated Marketing Communication Overview

The document discusses Integrated Marketing Communication (IMC), emphasizing the need for strategic integration of various promotional tools to effectively reach target markets. It outlines the evolution of IMC, reasons for its growing importance, and the components of a marketing plan, including situation analysis and budget determination. Additionally, it covers the roles and types of advertising, the communication process, and the development of an effective IMC program.

Uploaded by

AL EX
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

INTEGRATED MARKETING COMMUNICATION 12MBAMM417

MODULE 1

Promotional activities in many companies were dominated by mass media advertising.


Sales promotion & direct marketing agencies were viewed as auxiliary services based on
projects. Public relations was used to manage organization's public image and its affairs.
Companies failed to recognize that all promotion tools have to be integrated to
communicate effectively to the target market.

 Planned separate practices

 Different budgets

 Different views of market, goals, and objectives.

EVOLUTION OF IMC
• During 1980‟s companies realized the need for strategic integration of promotion tools

• Calls for synergy among the promotional tools by acquiring PR, sales promotion and
direct marketing companies & branding themselves as IMC agents and offering one stop
shopping for all their client‟s promotional activities.

American Association of Advertising Agencies defines IMC as


“A concept of marketing communications planning that recognizes the added value of a
comprehensive plan that evaluates the strategic roles of a variety of communication disciplines.”

This discipline combines general advertising, direct response, sales promotion and public
relations to provide clarity, consistency and maximum communications impact.

REASONS FOR THE GROWING IMPORTANCE OF IMC


• A shift of marketing – from media advertising to other forms of promotion particularly
consumer – and – trade oriented sales promotion.

• Less reliance on advertisement focused approaches

• A shift in marketplace power from manufacturers to retailers

• Rapid growth and development of database marketing

• Demand for greater accountability

• Rapid growth of internet and the nature of how companies do business, communicate &
interact with consumers.

PROMOTIONAL MIX/ COMMUNICATION MIX / TOOLS FOR IMC

Dept of MBA,SJBIT 3
INTEGRATED MARKETING COMMUNICATION 12MBAMM417

The Marketing Plan

A document that describes the overall marketing strategy and programs developed for a
company, product or brand. The plan includes:

• To examine the overall marketing plan

• Role of advertising in promotion

• To do competitive analysis

• Assess the environmental influence

• Monitoring and evaluating the success of marketing activities.

IMC Program Situation Analysis :

Internal Factors
– Assessment of the firm‟s promotional organization and capabilities

– Review of the firm‟s previous promotional programs

– Assessment of firm or brand image and implications for promotion

– Assessment of relative strengths and weaknesses of product/service

External Factors
• Environmental analysis

Dept of MBA,SJBIT 4
INTEGRATED MARKETING COMMUNICATION 12MBAMM417

– Technological Political/Legal

– Demographic Socio/Cultural

– Economic

• Competitive Analysis

– Direct and indirect competitors Position relative to competitors

– Size of competitors‟ advertising/ promotional budgets

– IMC strategies being used by competitors

• Customer Analysis

• Who buys our product or service?

• Who initiates and makes the decision to purchase and who influences the process?

• How is the purchase decision made?

• What attributes or criteria are important to customers?

• What are customers‟ perceptions of and attitudes toward our company, product/service or
brands?

• What factors influence the decision making process?

• Contact points where customers can be reached?

Budget determination

• Setting a tentative objective for marketing communication

• Allocating tentative budget , deciding on the budget strategy

• Calculating the cost of promotion activities, percentage of sales revenue to allocated


towards promotional activities.

Promotion can be the co-ordination of all seller initiated efforts to set up channels of information
and persuasion in order to sell goods & services or promote an idea.

Promotional Mix:
 Advertising

Dept of MBA,SJBIT 5
INTEGRATED MARKETING COMMUNICATION 12MBAMM417

 Direct Marketing

 Sales promotion

 Personal selling

 Public relations

 Interactive marketing

Marketing & Promotion Process Model

Communication Process:

SENDER’S FIELD OF EXPERIENCE RECEIVER’S FIELD OF


EXPERIENCE

SOURCE FACTORS

Source refers to person directly / indirectly involved in communicating the marketing


message.
ATTRIBUTES of source:

• Credibility Internalization

• Applying expertise

• Applying trustworthiness
Dept of MBA,SJBIT 6
INTEGRATED MARKETING COMMUNICATION 12MBAMM417

• Using corporate leaders as spokespeople

Limitation : Sleeper effect

• Attractiveness Identification

– Similarity is a supposed resemblance between the source and the receiver of the
message.

– Familiarity refers to the knowledge of the source through exposure

– Likeability is the affection for the source as a result of physical appearance.

– Limitations:

– Overshadowing of the product

– Overexposure

– Risk to advertiser

– Target audiences‟ receptivity

• Power compliance

– Perceived control: the source must be perceived to be able to administer


positive/negative sanctions to the receiver

– Perceived concern: the receiver must think the source cares about whether or not
the receiver conforms.

– Perceived scrutiny: the receiver‟s estimate of the source‟s ability to observe


conformity is also important.

MESSAGE FACTORS

Promotional managers should consider not only the content of the message but also :- the
structure of the information for presentation & the type of message appeal

Message Structure:

• Message Structure:

– Order of presentation Primacy effect

Dept of MBA,SJBIT 7
INTEGRATED MARKETING COMMUNICATION 12MBAMM417

Recency effect

– Conclusion Drawing

– Message Sidedness One sided message

Two sided Message

– Refutation

– Verbal Vs Visual Message

Advertiser‟s most important creative strategy decisions involves the choice of an appropriate
appeal. Ads are designed to the rational logical aspect of consumer‟s decision making process /
or to evoke some emotional feelings.
CHANNEL FACTORS

It is the medium used to deliver the message to the target audience

• Personal Vs Non Personal channels

• Effects of alternative mass media:-

– Differences in information processing

– Effects of context and environment

• Clutter

Develop Integrated Marketing Communications Program


 Advertising

 Determine objectives and budget

 Message development

 Called “Creative Strategy”

 Determine basic appeal

 Determine main message

 Media strategy

 Communication channels

 Type of media . . .

Dept of MBA,SJBIT 8
INTEGRATED MARKETING COMMUNICATION 12MBAMM417

 Newspapers/Magazines

 Radio/Television

 Outdoor/Specialty

 Select specific media

 Specific papers, magazines, TV programs, radio stations, billboards, or


other media

Integrate and Implement Marketing Communications Strategies

 Integrate promotional mix strategies.

 Create and produce ads.

 Purchase media time and space

 Design and implement direct marketing programs

 Design and implement sales promotion program

 Design and implement public relations/publicity programs

 Design and implement interactive/

 internet marketing programs

Monitor, Evaluate and Control Integrated Marketing Communications Program

• Evaluate promotional program results and determine effectiveness

• Take actions to control and adjust promotional programs

Dept of MBA,SJBIT 9
INTEGRATED MARKETING COMMUNICATION 12MBAMM417

STEPS IN DEVELOPING EFFECTIVE COMMUNICATION

Functions of Advertising
1. Advertising is a way of communicating information to the consumer.

2. It is the economical means by which manufacturer/marketer can communicate to the


audience.

3. Advertising is an inseparable part of free speech.

4. Advertising improves the economies of developing/developed nations.

5. Advertising is an essential and integral part of marketing mix.

Purpose of Advertising

• Facilitates communication with the consumers.

• Persuades prospective buyers to buy a product/service.

• Advertising contributes to the economic growth.

• Acts as a catalyst for change.

Dept of MBA,SJBIT 10
INTEGRATED MARKETING COMMUNICATION 12MBAMM417

Role of Advertising

In a broader perspective the role of advertising can be as that of a


• Information provider

• Brand image builder

• Facilitates innovation

• New product launch

• Facilities growth of media.

Types of Advertising

The type of Demand it attempts to appeal :

– Primary Demand

– Selective Demand

Objective Based Demand:

– Institutional

– Product

– Public Service Advertising

1. Informative

2. Persuasive

3. Reminder Oriented

The audience to which it is directed:


– Consumer advertising

– Industrial advertising

– Trade advertising (wholesaler / retailer)

– Non-profit advertising

– The timing of the response if elicits:

– Direct

Dept of MBA,SJBIT 11
INTEGRATED MARKETING COMMUNICATION 12MBAMM417

– Indirect

The number and type of sponsors of the advertisement:


– Single sponsor ads

– Co-operative ads ( Horizontal/Vertical)

The extent of its geographical coverage:

– Local

– Regional

– National

Advertising according to the medium it utilizes:

– TV

– Radio

– Magazine

– Outdoor

– Periodical

– Newspaper

– Direct mail

Advertising Vs Marketing Mix

• Product

• Price

• Place

• Promotion

Advertising appeal in various stages of PLC

Message Appeals:

– Comparative Advertising

– Fear Appeals

Dept of MBA,SJBIT 12
INTEGRATED MARKETING COMMUNICATION 12MBAMM417

– Humor Appeals

Message Recall and Presentation Order

Pros and Cons of Using Humor

Dept of MBA,SJBIT 13

Common questions

Powered by AI

Competitive analysis is crucial in designing an effective IMC program as it helps discern the relative position of a company's products in the market. It provides insights into competitors’ budgets, strategies, and promotional activities, allowing companies to adapt their approaches for greater differentiation and impact. Analyzing competitors also helps identify direct and indirect market influences, enabling the development of tailored, proactive marketing strategies that capitalize on market gaps and trends, thus optimizing the company's promotional efforts .

Source attributes such as credibility and attractiveness play crucial roles in shaping consumer perception during marketing communications. Credibility, involving elements like expertise and trustworthiness, leads to internalization, where consumers believe and accept the message as true. Attributes like attractiveness, which include similarity, familiarity, and likability, enhance identification and can increase receptivity. However, these positive effects can be overshadowed if the source overexposes itself or if the product details are weakly aligned, potentially diminishing the message's effectiveness .

The choice of media channels profoundly impacts the success of a marketing campaign by determining the reach, engagement, and reception of the target audience. Different channels, such as television, radio, or digital media, have various strengths and can influence how the audience processes and retains information. Choosing appropriate channels allows for tailored communication strategies that effectively capture audience attention and facilitate interaction, increasing the likelihood of achieving campaign objectives and maximizing return on investment .

The shift from media advertising to other forms of promotion has emphasized the importance of Integrated Marketing Communications (IMC). This change involves moving towards more consumer and trade-oriented sales promotions rather than relying solely on traditional media advertising. The transition has led to the integration of various promotional tools like sales promotion, public relations, and direct marketing, creating a synergistic approach to communication. This integration provides clarity, consistency, and maximum impact in marketing strategies, thereby enhancing the effectiveness of the communication plan .

Strategic integration of promotional tools is essential for effective communication as it ensures that all elements of the marketing message are aligned to deliver a consistent and powerful impact on the target market. This integration helps to leverage the strengths of each tool, such as advertising's broad reach and public relations' credibility, to create synergy. By harmonizing elements like sales promotions, direct marketing, and public relations, companies can achieve clearer communication goals, better resource allocation, and a more engaging customer experience leading to greater competitive advantage .

Within Integrated Marketing Communications theories, advertising is seen as a catalyst for economic growth. It serves as an information provider and helps build brand image, facilitating market innovation and the introduction of new products. Advertising also drives the growth of media sectors and supports the economics by increasing consumer awareness and demand, leading to higher sales and industrial expansion. This cycle of informed consumer choices and market response stimulates overall economic activity and progress .

The choice of message structure significantly impacts advertising effectiveness by influencing how recipients process information. Key factors include the order of presentation, where the primacy and recency effects may determine the retention of information, and whether the message is one-sided or two-sided. Additionally, the incorporation of verbal versus visual elements can alter the message's reception and potential for recall. Effective structuring helps to strategically position the message, either drawing attention immediately (primacy) or leaving a lasting impression (recency).

Advertisers may face several challenges when employing humor, such as the overshadowing of the product, where humor distracts from the message, or the potential for cultural differences to affect how humor is received. Humor can also risk overexposure, leading to desensitization and diminishing impact. These challenges can be mitigated by ensuring relevance to the product, testing the humor appeal across diverse demographics, and maintaining strategic control over message frequency and exposure, aligning humor with the brand persona without compromising clarity of message .

Customer analysis plays a pivotal role in shaping an integrated marketing communications strategy by providing insights into who the customers are, their preferences, buying behavior, and decision-making processes. Understanding these aspects allows marketers to tailor messages that resonate with the target audience, select appropriate communication channels, and develop personalized interaction points. As a result, this analysis helps craft more effective and targeted IMC strategies that enhance engagement, customer satisfaction, and loyalty, ultimately driving sales growth .

Developing an integrated marketing communications program involves several critical considerations: defining clear objectives and a budget, crafting a compelling creative strategy, determining the main message, selecting the appropriate media channels, and carefully integrating various promotional mix strategies. Additionally, the implementation should include evaluating the effectiveness of each promotional activity and adjusting strategies as necessary to optimize impact. The integration of traditional channels such as newspapers, radio, and TV with interactive and digital channels is essential for a cohesive IMC program .

You might also like