CURRICULUM VITAE

MAYANK KHANDELWAL

305, 3rd floor, Saraswati building,

[Link], Andheri Kurla Link Road,
Andheri (East)
Mumbai - 400059 E-mail : Khandelwalmayank16@[Link]
Contact No : +91 9167783639

CAREER OBJECTIVE
A Dynamic Professional with 14 years plus enthusiastic MBA professional with highly inspiring leadership and
management skills. increasingly responsible experience across Retail Banking, Wealth Management, Operations
and Relationship Management Excellent customer service, Proven experience in successfully implementing
marketing strategies, cultivating partnerships, growing profit channels and retaining top accounts. A result driven,
self-motivated, passionate leader expertise in strategic planning, promoting brands and expanding network
connections. Well versed in managing a team to persuasively branding products, transforming sales and services.

EDUCATIONAL DETAILS

 Post-Graduation Diploma Marketing Management (MBA) (June 2014) 75%

 T.Y.B Com [Banking & Insurance] (May 2011) 67%
 HARDWARE & NETWORKING DIPLOMA (May 2009) 64%
 H.S.C (June 2008) 48%
 S.S.C (June 2005) 40%

COMPANY WORKED WITH

 HDFC Life Insurance Ltd

 KOTAK MAHINDRA BANK LTD
 HDFC BANK LTD
 Indusind Bank Ltd
 KOTAK MAHINDRA BANK LTD
 HDFC BANK LTD
 Serviz4u Networks (I) Pvt Ltd.

CAREER HIGHLIGHTS

 Won 3 medals and man of match award in cricket

 Participated in college fest as HOD
 Passed NIIT exam for basic in computer with 1st class
 Appreciation award for continues 2 Years in current account from HDFC Bank in Year 2011-12.
 Appreciation award for Insurance from Kotak Mahindra Bank Ltd in Year 2015
  Achieved “Certification of Appreciation” for exceptional performance across products on
multiple occasions
 3 Times MDRT Qualified.
 Extensive experience in consistently raising sales and profitability for the company.
 Proficient at maintaining cordial relationship with institutional segment, ensuring quality and service
norms to achieve large corporate customer satisfaction and business retention.
 Experience in implementation of marketing/ sales promotion plans for business generation.
 IRDA Certified / AMFI Certified / NSDL Certified

WORK EXPERIENCE

1) HDFC LIFE INSURANCE LTD, Mumbai – Sr. Territory Head (23rd Sep 2023 - Till Date)

 Managing Zone of HDFC Bank South Mumbai for HDFC Life Insurance Sales, maintain and drive
compliance at the zone.
 Managing the team of 3 CSM an under them 14 people.
 Ensure adherence to SOPs, managing Sales activity, renewal collection, and high-level relationship
mapping with bank staff.
 Participation in contingency and business continuity programs and reporting of emerging risks with
potential impacts, also participate in implementing risk mitigation plan through optimum resource
allocation, monitoring and reporting on status.
 Coordinating with Bank’s Cluster Head and branch employees to assess business status, to push and
motivate them to maintain productivity. Help them to achieve sales targets and while ensuring that
the persistency and productivity is maintained.
 Maintain persistency by monitoring case size and healthy product mix.
 Managing the relationship between internal team and channel partner so as to foster sales for the
company and maintain utmost levels of responsiveness to requirements from the Channel Partner
 Provide guidance and support to Client and Bank’s employees, HDFC LIFE RMs and all
stakeholders in terms of submissions, issuance, resolving pending issues etc.
 Managing a team of sales and marketing professionals, monitoring them for their daily operations,
set their targets and work strategies.
 Developing the detailed marketing and sales strategies for team and media channels to achieve goals,
increase profitability, attract potential customers and retain existing ones.
 Boosting revenue by facilitating sales activity and monitoring employee measurements for meeting
goals.
 Tracking all marketing and sales data and creating detailed written reports and presentations to bring
to senior executives.
 Coordinating with the team in creative development of promotional materials, website content,
advertisements, and other marketing related projects Achievement.
 Qualified for Almaty tour to in Dec 2023.
 Qualified for Star Galaxy Domestic 2024.
 Awarded with Employee of the Quarter twice 2023.
 Qualified for Star Galaxy 2024•
 2) KOTAK MAHINDRA BANK LTD

As a Deputy Branch Manager – Retail branch banknig - (1st Sep 2022 – 13th Sep 2023)

Responsibilities:

 Mentoring a team of 7 relationships Manager and ensuring optimum business performance through
timely training, guidance and motivation.
 Maintain, manage and monitor all customer related operational issues.
 Develop and execute branch sales strategies to maximize revenues.
 Ensure coordination between sales, marketing, accounts and administrative departments.
 Monitor expenses of the branch and ensuring profitable results in administrating branch office.

3) HDFC BANK LTD

(23rd SEP 2016 to 20th AUG 2022)

Job profile:

 Overseeing Marketing and sales opportunity for achieving increased growth & profitability.
 Utilizing the public information and personal network to develop marketing.
 Managing HNW customer relation & ensuring customer satisfaction by achieving
 Delivery & service quality norms.
 Handling portfolio of clients with service and cross sell of products.
 Managing the High Net Worth customers of the Bank
 Achieving the Business targets assigned in terms of cross selling, enhancing and upgrading the High
Net Worth relationships.
 Profiling Customers and provide financial products to meet customer needs
 Ensuring the highest levels of service to the High Net Worth customers
 Providing financial planning & Investment Advise
 Sales targets spread across Liabilities, Retail Assets, Business Banking, Forex, Credit Cards, Online
trading etc.
 One point contact for all requirements of High Net Worth customers in the Branch
 Acquisition & Servicing of High Net Worth customers.

4) INDUSIND BANK LTD

(1ST FEB 2016 to 10th SEP 2016)

Job profile:

 Overseeing Marketing and sales opportunity for achieving increased growth & profitability.
 Utilizing the public information and personal network to develop marketing
 Intelligence for generating leads.
 Managing customer relation & ensuring customer satisfaction by achieving
 Delivery & service quality norms.
 Handling portfolio of clients with service and cross sell of products.
 5) KOTAK MAHINDRA BANK
(05th AUG 2013 to 31ST JAN 2016)

Job profile:

 Managing the clients with targets to achieve, ensuring compliance with time and accuracy norms.
 Joined Kotak bank as BDRO in August 2013 and was promoted in 1 year as RO
 Achieve personal production goals by expanding existing relationships and acquiring new
relationships, utilizing effective calling techniques and leveraging bank products and services.
 Primary job responsibility was sales of CASA / Third Party products and Assets to existing client
base, branch walk-ins, and open market clients.

6) HDFC BANK LTD

(25TH AUG 2011 TO 30th JULY 2013)

Job Profile:

 Analyzing business potential and implementing plans to desire sales an achieve the targets
 Handling the clients with service and cross selling the product
 Was associated with HDFC Bank as branch Co-ex in branch banking

7) Serviz4u Networks (I) Pvt Ltd

(28TH MAY-2010 to 31TH July-2011)

Job Profile

 Installation of various versions of Windows OS(Windows 98, Windows XP,Windows Vista &
Windows 7 & deployment of service packs.
 Troubleshoot failed installations and OS problems.
 Configure and troubleshoot hardware devices.
 Installation and Deployment of Desktops and Laptops and various peripheral devices such as Modems,
Printers, Sound Cards etc.
 Troubleshooting of failed hardware component and replace as required.

PERSONALITY TRAITS

 Team player, Efficient, Patience, Strong convincing ability, Result oriented, Positive attitude.
HOBBIES / OTHER INTERESTS

 Cricket Playing, Writing, Traveling, Managing of events.

PROFESSIONAL QUALIFICATIONS & SKILLS

Knowledge of Ms-Office 2000/XP, Internet, sound Working knowledge of Outlook, Excel.

 Operating System: WINDOWS – 98, 2000 prof.,2003, XP

 Knowledge about troubleshooting most of the Branded computers & Laptops.
 Knowledge about Assembling Computers of different Motherboards.
 Knowledge about Crimping of Patch Cord, Punching IO Ports.
 Knowledge about wireless data card & VPN configuration.
 Knowledge about Microsoft outlook 2000,2003,2007 & Outlook Express, configuration,
troubleshooting

PERSONAL DETAILS

Name : Mayank Khandelwal

Date of Birth : 16-12-1989

Declaration:
I hereby declare that the information furnished above is true to the best of my knowledge.

Date: Mayank Khandelwal