Owen Cleophus
EXPERIENCE
Head Barista Katrina Sweet Confectionery LLC - Dubai , UAE
02/2024 - Current
■ Assisted with stock counting, ordering and replenishing.
■ Greeted and connected with every customer, recommending drinks and
pastries.
■ Took customer orders and prepared drinks following best practices for each
type.
■ Managed inventory levels of coffee beans, milk, and other supplies, ordering
stock as necessary to maintain optimal levels.
CONTACT
■ Personalised customer orders, adapting beverages to meet individual
Dubai , UAE
preferences and dietary requirements.
0561605635
■ Prepared and served hot and cold beverages, including fresh coffee, espresso
drinks and brewed teas.
cleophusowen2@[Link] ■ Worked on recipe and blend adaptations, regularly updating varied drinks
menus to maintain customer interest.
■ Ordered, received and stocked supplies and retail products.
■ Washed and put away glassware after customer use, maintaining ready stock
for customer service.
SUMMARY
■ Mixed cocktail ingredients using shakers, blenders and ice-crushers.
Reliable, friendly and hardworking
■ Managed peak morning custom with accurate, efficient, levelheaded service.
Customer Service professional who quickly
learns and masters new concepts and ■ Cleaned and maintained coffee equipment and machinery regularly,
skills. Passionate about helping customers minimising faults and maximising performance.
and creating satisfying experience. Strong ■ Resolved customer disputes with tact and professionalism.
history of providing top-notch service and
support. Exceptional communication skills
with proven track record of building client Head Barista Panther Cafe - Dubai JVC, UAE
rapport. 01/2023 - 01/2024
■ Maintained calm demeanour during high-volume periods and special events.
■ Collaborated with local businesses for joint promotions, broadening the
SKILLS customer base and community presence.
■ Effectively operated a range of preparation equipment, including KB90, Linea
■ Espresso machine operation
PB, Mythos One and EK43 grinders.
■ Milk texturing ■ Led the rebranding of the coffee shop's interior, creating a more inviting and
■ Barista training and development modern atmosphere.
■ Positive attitude ■ Checked temperatures of freezers, refrigerators and heating equipment to
■ Quick learner verify proper functioning.
■ Latte art proficiency
■ Removed empty kegs, tapped new kegs and attached supply lines.
■ Communication
■ Kept supply of snacks and food items at bar to serve customers.
■ Equipment Maintenance
■ Cleaned and sanitised work areas, utensils and equipment.
■ Beverage preparation
Senior Barista Mushu Coffee and ice cream - Abu dhabi , UAE
■ Order memorisation
03/2022 - 12/2022
■ Menu development
■ Collaborated with the kitchen team to synchronize beverage and food orders,
■ Food waste management enhancing service speed and efficiency.
■ Foam art ■ Provided feedback to the management team on customer trends and
■ Specialty coffee preferences, informing strategic decisions.
■ Health and safety awareness ■ Analysed customer feedback to continually refine service offerings and
■ Punctuality maintenance improve overall satisfaction.
■ Described menu items to customers and suggested products based on stated
■ Coffee recipe development preferences.
Espresso calibration ■ Ensured cafes maintained clean, pristine and within sanitation regulations by
instructing staff to clear areas regularly.
Mixology Bartender Sheraton Hotel - Kampala, Uganda
01/2018 - 11/2019
■ Developed and maintained an extensive knowledge of drink recipes,
presentation techniques, and bar equipment.
■ Invented new mocktails and cocktails based on trends and requests.
■ Managed bar inventory, conducted stock takes, and placed orders for supplies,
maintaining optimal stock levels.
■ Took customer orders and prepared drinks following best practices for each
type.
■ Mixed cocktail ingredients using shakers, blenders and ice-crushers.
■ Polished glass and cutlery before storing.
■ Arranged bottles and glasses to make attractive displays.
■ Kept bar stocked and organised for easy access and quick service to
customers.
■ Welcomed visitors, reading and listening to people to determine beverage
preferences and make recommendations.
■ Removed empty kegs, tapped new kegs and attached supply lines.
■ Maintained a clean and organised bar area, adhering to health and safety
regulations.