10/18/24, 3:08 PM Commerce_DPP 3
Commerce
Kautilya 2025
Business Studies DPP: 3
Consumer Protection
Q1 NGOs have their own institutions and are free defective. She filed a complaint in District Forum.
from interference of the government. But she was not satisfied with the orders of
(A) True district forum and decided to appeal further.
(B) False Suggest her the final highest authority where she
(C) Partly true could appeal if not satisfied again by the
(D) None of the above decision of the next highest authority.
(A) State commission
Q2 Subhi purchased a car for Rs.12 crores and found
(B) National commission
its engine defective. Despite many complaints,
(C) Supreme court
the defect was not rectified. She filed a
(D) None of the above
complaint to National Commission but was not
satisfied with its order. Suggest to her the Q6 Explain any two reliefs that the Consumer Court
appropriate authority where she can appeal. can grant to consumers in case of genuine
(A) National Commission complaints in each of the following situations.
(B) District Commission Komal was charged more than the printed price
(C) Supreme Court of India for a NCERT business studies book being in short
(D) None of the above. supply.
Q3 _____ is an effective means to fight against unfair Q7 Explain the role of consumer organisations and
trade practices. NGOs in protecting and promoting consumer's
(A) Consumer awareness interest.
(B) Redressal mechanism
Q8 Aryan went to a neighbouring market and
(C) Legal protection
bought a pack of sweets for his son. His son’s
(D) Consumer protection
condition deteriorated after swallowing those
Q4 Mehak only eats vegetarian food. She went to a sweets, and he had to be hospitalised. The
snack shop and ordered a “Vegetarian Burger”. sweets were later found to be contaminated
She located that the burger had some non- after a laboratory test.
vegetarian ingredients despite the Green Dot (i) Mention any precautions he should have
(designating that it is a vegetarian product) on taken before purchasing packaged sweets.
the packaging. Under which right will Mehak be (ii) Name the proper redressal agency to which
able to claim compensation? he can turn if he decides to submit a complaint
(A) Right to Safety against the shopkeeper.
(B) Right to Choose
Q9 Prakhar purchased an ISI mark electric iron from
(C) Right to seek Redressal
“bharat electricals”. While using it, it was found
(D) Right to be Informed
that it was not working properly. He approached
Q5 Pralriti purchased a car worth 20 lacs from an the seller and complained about the same. The
automobile company and found its engine seller satisfies Prakhar by saying that he will ask
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10/18/24, 3:08 PM Commerce_DPP 3
Commerce
the manufacturer to replace the iron. The Q10 Palak went to a shopkeeper to buy hair oil. The
manufacturer refused to replace and bharact shopkeeper forced her to buy a particular brand
electricals and decided to file the complaint in of hair-oil out of various available brands,
the consumer court. irrespective of the willingness of Palak. Which
Can bharat electricals do this? Why? right of Palak, as a consumer, has been violated?
Name and explain the right.
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10/14/24, 3:18 PM Commerce_DPP 2
Commerce
Kautilya 2025
Business Studies DPP: 2
Consumer Protection
Q1 Identify the term discussed - this mark acts as a (A) Sanya cannot appeal to State commission
proof of quality in case jewelry? (B) Sanya should appeal to supreme court
(A) FPO mark (B) Hallmark (C) Sanya should accept the order of district
(C) Agmark (D) Eco-mark commission
(D) Sanya is doing right
Q2 Sandeep purchased a diesel car for Rs 1.5 crores
from an automobile company and found its Q6 Which of the following is the consumer
engine defective. Despite many complaints, the responsibility?
defect was not rectified. In which agency can the (A) Consumer must be honest and aware
consumer file the case? (B) Consumer must be quality conscious
(A) District commission (C) Consumer must use the product safely
(B) National commission (D) Consumer should save environment
(C) State commission
Q7 Mr. Khanna asked the shopkeeper to not give a
(D) All of the above
bill for his purchase as he wanted to save the
Q3 If any of the parties are not satisfied by the order amount of tax. Later, the product purchased
of state commission can appeal against such caused an electric shock. Which consumer
order to the _________ on the grounds of law responsibility is not fulfilled by him?
within a period of ____ days from the date of (A) Consumer must be quality conscious
order. (B) Consumer must be aware about the products
(A) District commission, 30 days in the mark
(B) National commission, 30 days (C) Consumer must insist on cash memo
(C) National commission, 45 days (D) Consumer must file a complaint
(D) Supreme court, 45 days
Q8 The order passed by the National Commission in
Q4 Which consumer responsibility is discussed in a matter of its original jurisdiction is appealable
“consumers must read the information carefully before the Supreme Court within a period of 30
about prices, net weights, manufacturing details days. The statement is _____
before making a purchase”? (A) True
(A) Form consumer organizations (B) False
(B) Insist on cash memo (C) Partly true
(C) Use the products safely (D) None of the above
(D) Refer the labels
Q9 Ramesh purchased medicines worth Rs. 50,000
Q5 Sanya is not satisfied with the order of the without noticing the date of expiry, he did not
District commission and decides to appeal obtain a cash memo to pay less (to save tax
against such an order to the State commission amount). He feltcheated by the supplier and
after two months. Which of the options is wanted to seek the help of a redressal agency. In
correct? which commission can Ramesh approach?
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10/14/24, 3:18 PM Commerce_DPP 2
Commerce
(A) District commission Neither the advertisement, nor the packing of
(B) National commission the food shows that the product may have non-
(C) State commission vegetarian content. Will Ananya be able to claim
(D) None of the above compensation and if so, then to which redressal
agency, should she apply?
Q10 Any person aggrieved by an order made by the
District Commission may file an appeal against Q12 State the composition and claim limit for the
such order to the State Commission within a redressal agencies.
period _____from the date of the order.
Q13 NGOs have their own institutions and are free
(A) 30 days (B) 45 days
from interference of the government.
(C) 60 days (D) 90 days
(A) True
Q11 Ananya is a pure vegetarian. She ordered a large (B) False
quantity of food and decoration for her function (C) Partly true
at her home worth Rs. 17 lakhs. Later on, she (D) None of the above
found that it had some non-vegetarian content.
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10/7/24, 2:26 PM Commerce_DPP 1
Commerce
Kautilya 2025
Business Studies DPP: 1
Consumer Protection
Q1 What is the purpose of enacting the Consumer (B) Consumer ignorance
Protection Act, 2019? (C) Unorganized consumers
(A) To fulfill social responsibility (D) Long term interest of business
(B) To increase profits
Q5 Government is actively advertising for “jago
(C) To promote the interests of the consumers
grahak jago”. Which consumer right is highlighted
(D) To improve the public image
in the given statement?
Q2 Pragya bought an iron from a reputed seller for (A) Right to safety
Rs 1500 but it caused an electric shock while it (B) Right to seek redressal
was being used. Pragya wants to exercise her (C) Right to informed
“right”. Identify the right under which she can be (D) None of the above
protected.
Q6 A business has _____ towards various
(A) Right to consumer education
stakeholders and consumers are one of the
(B) Right to be heard
important stakeholders.
(C) Right to safety
(A) Discriminated
(D) Right to be informed
(B) Short-term interests
Q3 Aarushi purchased a pack of biscuits. When she (C) Social responsibility
opened it, she felt the biscuits were stale. She (D) All of the above
carefully read the label on the pack of biscuits
Q7 Which importance of consumer protection is
which mentioned:
highlighted in “Satisfied customers not only bring
"If you are not satisfied with the product quality,
repeat sales but also add new customers by
write to our Customer Care Cell at
providing good feedback” ?
Bell Foods Pvt. Ltd.
(A) Business uses society’s resources
B/321, Jalandhar, Punjab.”
(B) Consumer ignorance
The biscuit company has set up its own consumer
(C) Widespread exploitation of consumers
service and grievance cell to promote and
(D) Long term interests of business
protect the following right:
Q8 What does “caveat emptor” refer to ?
(A) Right to Safety (A) Let the buyer beware
(B) Right to be Heard (B) Let the seller beware
(C) Right to be Informed (C) Let the traders beware
(D) Right to Consumer Education (D) Let the government beware
Q4 Which of the following is not the importance of Q9 The consumer protection act 2019, has provided
consumer protection from customers’ point of two-tier machinery.
view? (A) True
(A) Widespread exploitation (B) False
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10/7/24, 2:26 PM Commerce_DPP 1
Commerce
(C) Partly true (C) Depends on Isha
(D) None of the above (D) Yes a consumer and a producer
Q10 Which consumer rights are required in the Q12 Who can file a complaint under the consumer
decision making process concerning consumer protection act, 2019?
interests?
Q13 Explain the following right of consumers as per
(A) Right to seek redressal
the Consumer Protection Act 2019:
(B) Right to be heard
Right to be informed
(C) Right to be informed
(D) None of the above Q14 Explain briefly any two points of importance of
consumer protection from the point of view of
Q11 Isha purchased a DVD player for resale. Will she
business.
be treated as a consumer ?
(A) Yes, as she paid for it Q15 Write a short note on “the consumer protection
(B) No, as she purchased it for resale act, 2019”.
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