DoIT.
NEWS
How can we empower you?
SPRING 2012 Vol. 4, Issue 1
A Message from the CIO
Welcome Back!
I hope you are enjoying the mild winter weather. Many of you have already moved into the new building and a few are waiting to move in. From DoITs perspective the move has gone very smoothly with more than 400 people relocated since last October. We have provided new computers and phones to all. Comprised of a new datacenter, wireless network, and phone system, our state-of-the-art technology infrastructure supports our classrooms, computer labs, and student lounges, making John Jay the envy of other CUNY campuses. There is still more to come. You can find a wealth of information on the new building by visiting [Link]
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This newsletter also covers many other exciting topics such as DoIT staff profiles, ongoing projects, CUNY policies, professional development opportunities, handy technical tips, etc. You can also suggest topics of interest for future issues and we will definitely consider covering them. Your comments and suggestions are very important to us. Please submit them at
doitnews@[Link]. Thank you!
Moving Into the New Building
Over the past six months DoIT has undertaken the challenging task of transferring all Computer/IT services in NH, BMW, 54th St. Annex, Westport and Haaren Hall to the New Building. Because of the breadth and scope of this task, DoIT has accomplished this task in phases, with the first phase having been the most challenging. This phase involved the creation of an entirely new data center. Upon completion, DoIT relocated more than 90 servers housed in the antiquated data center in North Hall. The major challenge was to successfully complete this move without any interruption of services, as any interruption would not only affect those who would soon be moving, but could also cause downtime of critical services such as email and Internet connectivity. These are the mission critical services upon which the entire John Jay Community relies. DoIT also worked diligently over the course of three weekends in October 2011 and January 2012 to ensure that those who were moving to the New Building experienced a transition that was as seamless as possible. Successful implementation of the relocation required a number of steps. Initially, we received a list of all users moving to the New Building. Next, we designated which computers were to be replaced. During the move, DoIT staff was on site from Friday to Sunday. We successfully installed and configured approximately 620 new VoIP (Voice over IP) phones. We have also have installed 480 lab computers, over 50 classroom computers, and replaced or allocated 250 new Faculty and Staff computers in addition to reconnecting and reconfiguring all other existing computers. We look forward to being able to replicate the success we have had during the upcoming Spring Break move.
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Is published by the Department of Information Technology John Jay College of Criminal Justice 524 West 59th StreetSuite L2.63.00 New York, NY 10019 Email: doitnews@[Link]
Staff Profiles
Zenobia Peterson
Ariel Sanchez
riel began working at John Jay in 2004. Currently, his position is IT Assistant/Tech Support. In this position, he visits faculty and staff offices to fix software, hardware and solve virus problems as well as provide new computer replacements. His career at John Jay began as an intern in ITSS as a Lab Technician while attending LaGuardia Community College. The staff there was so impressed that Ariel was hired upon graduation as a HelpDesk Support Technician. His interests outside of John Jay include playing piano and listening to jazz, show tunes, the blues, and big band records and live performances. He plays in his churchs band along with one of his three brothers. The Jazz-Fusion group Snarky Puppy is one of Ariels alltime favorites. This native New Yorker and Manhattan resident is also an ardent football and basketball fan and plays basketball in his spare time. He concedes that his most marked characteristic is his dry sense of humor. His favorite book is the Bible and his favorite source of technology news is reading the blogs, especially ones about gadgets. The thing that he most appreciates about computer systems is that they are constantly changing and never stagnant. Ariel recommends that anyone who is interested in the field of computer technology get as much hands-on experience and take as many internships as possible. He is currently working on completing his Master of Public Administration Degree at John Jay. Access System. The Student Online Elections System was rolled out for the spring 2012 student elections and it was a huge success. Students quickly adopted the new process. 1490 students voted online this year, whereas last year 1455 students voted using the mechanical voting stations. This system also saved the college approximately $10,000 for the rental of the voting machines. The SIMS/ SALI Access Request form is a digitized version of the paper form used to request an account for SIMS and/or SALI. This form includes the logical algorithms to assign unique/never used account names to new users and keeps track of all accounts, making the entire process secure and user friendly for the Registrars office.
enobia Petersen began her career at John Jay College eight years ago as a College Assistant and three years prior to that she worked as a Federal Work Study student in the ITSS Computer Lab in North Hall. Subsequently, she was hired part time as a Laptop Loan Coordinator and computer technician. Her current position is ITSS Classroom Technology Services (CTS) Coordinator and supervisor of the daytime technicians. In a typical day, Zenobia and her team respond to work orders, hardware and software requests, set up computers and repair classroom equipment.
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She describes herself as a Foodie with Thai being her favorite. Zenobia is an avid reader - some of her favorite books are Behold the Pale Horse by the American Conspiracy Theorist William Cooper and Mama by Terry McMillan. She also loves reading Toni Morrison and the poetry of Maya Angelou. Zenobia loves to laugh, too, and enjoys the comedy of Kevin Hart and political satirist Stephen Colbert. She would like to be known as the worlds best mom and in fact shes happiest hanging out with her kids. Zenobia is a John Jay Grad student majoring in Public Administration with a specialization in Management Operations and Criminal Justice.
CUNYfirst
And New Applications
CUNYfirst Campus Solutions will be launched on April 9, 2012, at the following Wave 2 colleges: Bronx Community College, CUNY School of Law, Hostos Community College, Lehman College and the New Community College. SIMS (Student Information Management System) was frozen as of 3/22/2012. This means all data has been converted to CUNYfirst as of that date. Summer registration for these colleges will be processed by the new system in middle to late April 2012. Some of the new applications we have developed are: Student Online Elections System, SIMS/SALI Account Request Form, and the CRAPPS Reports Management &
How are we doing? Send your feedback or suggestions for future issues to:
doitnews@[Link]
Student Services @
Instructional Technology Student Support Services
Upcoming Professional Development Opportunities
Computer Security: Securing your Email Account Cloud Computing: SkyDrive - Working with Online Apps iMovie: Creating a Vodcast Garageband: Creating a Podcast Windows MovieMaker: Creating a Video Presentation Cloud Computing: Dropbox - Storing and Sharing Files Computer Security: Cloud Security using DataLocker Please consult the ITSS All-in-One schedule for times and locations
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ITSS UPDATES
The new student help desk is up and running in the New Building. Please come by L2.73.00 for walk-in assistance if you are a student and have any questions concerning your use of the technology John Jay offers. Our hours are Monday through Friday, 9-5. CUNY has negotiated a contract with IBM for SPSS software for computers purchased through John Jay. If you have a CUNY property tag on your computer and you are a member of the faculty or staff, you are eligible to have SPSS installed on your computer. If you are a student, you can continue to access SPSS from any Student Technology Fee purchased computer located in the labs or computer classrooms. CUNY has also negotiated a site license contract with Adobe that provides for Creative Suite 5 to be installed on all computers in labs or classrooms. In addition, faculty and staff can request to have it installed as well, providing the computer has been purchased through John Jay and has a CUNY property tag. This is the first time that Adobe has negotiated such a contract with any institution.
STUDENT COMPUTER LAB CENTER HOURS
Regular Lab Hours Monday 7:30am10:00pm Tuesday 7:30am10:00pm Wednesday 7:30am10:00pm Thursday 7:30am10:00pm Friday 7:30am6:00pm Saturday 9:00am6:00pm
The EZ Print Center is open during lab hours.
Go To: [Link] for updated information.
HelpDesk Matters
We are here to assist you whenever you have questions or issues regarding access to RightAnswers is a Help Desk portal the computing services you are that provides information about techentitled to as a student, faculty or nology for John Jay College. You can staff. We can help troubleshoot search for solutions to issues, find Spring 2012 Semester your technology issues or point helpful links, access policies and proHours of Operation you in the right direction if the cedures, and find support for com(while classes are in session) question you have is for another mercial software applications, such as area at the college. Microsoft Office. We post important Monday - Friday 8am - 10pm Some of the service issues we can announcements, useful Quick Links, assist you with are: Saturday & Sunday 8am - 6pm FAQs, and provide you with a method Email for saving your favorite links. CUNY Portal * Email us: helpdesk@[Link] The DoIT HelpDesk provides Blackboard * Call us: 212-237-8200 technical support via: Accessing the Library Accessing the Jay Stop Phone: at 212-237-8200 Wireless connectivity Email: helpdesk@[Link] Site Licensing Self-service page at [Link]/rightanswers Classroom Technology Services Walk-up service in our new location
We are now in the new building in Suite L2.63.00
Visit our self-service website at: [Link]/rightanswers
JayPrint
New Print Management System
managed wireless printing for laptops and wireless devices a centralized Printer Status component which allows for effective and efficient maintenance and support client tools that allow users to monitor their balances and printing charges, and track where their print job has been released as well as view their own print log account support that allows users to request a refund or account adjustment via e-mail for failed print jobs.
ohn Jay College is pleased to announce the implementation of our new print management system Jay Print. This new system is a crossplatform application that can run on Windows, Mac, Linux, or Novell OES operating systems. Some of the new features offered by Jay Print are: web-based printing Follow Me printing, which can release print jobs to selected printers on campus
New Building Highlights
he opening of the New Building introduced a range of technologies to the John Jay College community. From infrastructure improvements to student computer access to pedagogical tools, the New Building provides the tools that you need for todays education. Highlights include: New state of the art datacenter Virtualized server farm and expanded storage New Mac and PC labs for student use over 800 computers configured and installed in open access and departmental facilities Duplex printing new Dell printers installed across the campus that are duplex enabled Classroom technologies including Crestron touch panels, lecture capture, and videoconferencing Enhanced, universal wireless network access New campus digital signage solution and displays
Laptop charging stations to provide power for student devices coming soon
COMING SOON
Laptop charging stations provide power for student devices
In addition, the Student Technology Fee has been hard at work in the New Building, too. Jay Print a new print management system with enhanced features and ease of end user administration Laptop loan program -Doubling the inventory from 100 laptops to 200 -iPads added to the loan program -New loan period now full day loans Library BookScan stations new scan to email scanners designed especially for scanning books OneStop queuing system management system to provide systematic access to service Expanded electronic resources and video streaming through the Library
ALL-IN-ONE Upcoming Events
DID YOU KNOW?
Did You Know that all new computers deployed by DoIT will run on the Windows 7 Platform. If you are unfamiliar and need any assistance in navigating the Operating System, please contact the DoIT HelpDesk Center at extension 8200.
Tech Bites Tues., April 17, 2012 iBooks AuthorCreating eBooks for the iPad Hands-On Workshop Thurs., April 19, 2012 iMovie: Creating a Vodcast Tues., April 24, 2012 Garageband: Creating a Podcast Thurs., April 26, 2012 Windows MovieMaker: Creating a Video Presentation Please visit the website for the latest schedule: [Link]
Tips
Virtual John Jay
[Link], backup, backup, did I say BACKUP? Backup any data you cannot afford to lose to at least two separate physical drives (Flash Drive, External Hard Drive, or CD/DVD discs).
[Link] regularly used programs to your Task [Link]
Bar in Windows 7: Select the program from the All Program list, right click and select Pin To Taskbar. Passwords and Bad Passwords? Heres a website that specifically lists bad passwords. [Link] If someone wanted to crack your password using computer software, they would probably check all of these kinds of passwords first.
t has certainly been an exciting time with the launch of John Jays new building. From the cascade filled with students to the soon to be opened outdoor park space this location has truly transformed the John Jay College experience. As John Jay seeks to expand our distance learning initiatives and extend the reach of our institution, the Department of Information Technology (DoIT) is working to ensure that our on campus experience is accessible to the extended members of our community. As such, in concert with other campus groups DoIT will be launching a virtual walking tour of the John Jay Campus soon. Through technology, this tour will allow individuals anywhere with an internet connection to virtually walk the campus and experience 360 degree panoramic views of the physical spaces that make John Jay so great. A partial list of these locations includes the gymnasium, tennis courts, outdoor rooftop park, Theater, Jay Express and 250 Seat lecture hall. Watch your email for an announcement of this exciting new service in the coming weeks.
Aligning Technology with John Jay s Mission
The New Building gave us the opportunity to enhance our network infrastructure to become more robust. While a robust network infrastructure may be transparent to most users, it is the essential foundation for the distribution of valuable applications and services to faculty, staff and students. DoIT is committed to creating the best technological tools for our college community, effectively, aligning technology with the colleges mission. Excerpts from the colleges mission statement: It [John Jay College] strives to endow students with the skills of critical thinking and effective communication ability to acquire and evaluate information the ability to navigate advanced technological systems It serves the community by developing graduates who have the intellectual acuity, moral commitment and professional competence to confront the challenges of crime, justice and public safety in a free society. The Evidence We have seen 400-500% increase in student daily logins (over 2100) on the wireless network. Faculty and staff are very receptive to our new Cisco telephone system. DoITs leadership chose this particular telephone system based on return on investment (ROI), cost of ownership (Cost of ownership), and other technical and business reasons. This makes sense. Even so, what made us most proud is when our user community gave the following feedback: It is so much easier to manage my voicemails. The voice clarity on these new phones are impressive They [phones] really look nice [I] Love the convenience of having a copy of voicemail in my email inbox Caller ID, call waiting and call conferencing, yeah!!! Wow, I can lookup someone in the directory right from the phone! This new telephone system offers such feature as: Extension mobility Call waiting of up to 8 (no rollover) lines Music on Hold (automatic) Missed call, placed call or received call in the Directory Window More than one phone could share the same prime line. On an individual basis, ring time can be extended before going to voicemail. XML Applications: Information such as weather, the College's calendar, contacts, news, etc., can be provided on your phone 's interface. It is our goal to find the best technical solutions for your needs. As such, DoIT will continue to ask the college community the same question that we have been asking since 2006; How can we empower you?
THE DEPARTMENT OF INFORMATION TECHNOLOGY
POLICIES AND PROCEDURES
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IT.006CUNY computer Resource Use Policy
4.1 Computer Resource Use The University's computer resources are dedicated to the support of the Universitys mission of education, research and public service. In furtherance of this mission, the University respects, upholds and endeavors to safeguard the principles of academic freedom, freedom of expression and freedom of inquiry. (BTM,2007,01-29,004,_D) The University recognizes that there is a concern among the university community that because information created, used, transmitted or stored in electronic form is by its nature susceptible to disclosure, invasion, loss, and similar risks, electronic communications and transactions will be particularly vulnerable to infringements of academic freedom. The University's commitment to the principles of academic freedom and freedom of expression includes electronic information. Therefore, whenever possible, the University will resolve doubts about the need to access University computer resources in favor of a users privacy interest. BTM,2007,01-29,004,_D) However, the use of University computer resources, including for electronic transactions and communications, like the use of other universityprovided resources and activities, is subject to the requirements of legal and ethical behavior. This policy is intended to support the free exchange of ideas among members of the University community and between the University community and other communities, while recognizing the responsibilities and limitations associated with such exchange.
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Editor Bill Pangburn Photography Yvette Fibleuil Sherry Taylor Gibson Layout Designer and Writer Sherry Taylor Gibson Production Team Patrick Alvarez Juan Baez Oneil Hinds Raymond Jiggetts Joseph Laub Lou Perillo Douglas Toppin ...and the entire DoIT Team Email: doitnews@[Link]
(BTM,2007,01-29,004,_D)
NOTEWORTHY
OPEN YOUR OWN WORK ORDERS
This is your gateway to news, information and services available to you as a member of the John Jay Community. For more information,: [Link]
Password Reset
Forgot your password? No problem! All students, faculty and staff can now reset your password online. Its very quick and easy to do. Simply answer four simple questions and your password will be reset on the spot!
Inside John Jay
For more information, Go To: [Link] PASSWORDS EXPIRE EVERY 90 DAYS
How are we doing? Send your feedback or suggestions for future issues to:
doitnews@[Link]