Answer Key (for teacher reference):
1. B – Pricing decisions
2. B – Customer relationship management
3. B – Demographic segmentation
4. B – It helps businesses understand customer preferences
5. A – Price fixing
6. Marketing strategy refers to the long-term plan created by a business to achieve its
marketing goals. It is important because it guides the allocation of resources, ensures
consistency in marketing efforts, and helps the business achieve competitive advantage.
7. Product orientation focuses on improving the product itself, while market orientation
focuses on meeting the needs and wants of customers.
8. Segmentation is the process of dividing the market into distinct groups based on shared
characteristics. An example could be a business targeting different age groups with
different products.
9. Two legal controls in advertising could include the prohibition of false advertising and
regulations regarding the protection of consumer data.
10. Price discrimination is the practice of charging different prices to different groups for the
same product or service. An example could be offering student discounts.
11. (Sample response: A marketing strategy for the eco-friendly retailer could include
offering affordable prices for environmentally conscious consumers, promoting through
social media campaigns targeting eco-friendly influencers, and selling products through
an online platform with easy access for urban areas.)
12. (Sample response: Legal controls to consider might include ensuring that all
environmental claims are accurate (as per advertising laws) and that consumer data is
protected under data privacy regulations.)
13. (Sample response: Ethical issues could include misleading customers about the true
environmental benefits of products. The business should ensure all claims are
substantiated and use clear, transparent communication.)