Tanta University
Faculty of Nursing
Department of Psychiatric and
Mental Health Nursing
Final exam
First academic year students
2018/2019
Course title:-Human Relation and Communication
Date: 19-12-2018 Time: 2 hours
Number of exam pages: - 8 page
(Including coversheet)
Parts Questions Marks
-Part I -Multiple choice questions 40
-Part II - List 40
-Part IV - True and false 12
Part V Define- 8
Total 100
Signature
1
Please answer all of the following questions;
Part I:- Multiple choice questions;- ( 40Marks)
Read the following statements and encircle the correct answer. There is only one
best answer;
1-assertiveness is:
a- say negative feeling and violating rights of people
b- Express your rights without violating rights of others
c- Only work in appositive direction
d- All of above.
2- Empathy is:
e- involvement of other person emotion
f- understanding another emotion without helping him
g- understanding another person feelings and helping him
h- don’t identifying another person emotion
3- - The person’s personal judgment of his own worth based on how well his
behavior conforms to his self-ideal.
A-self esteem
B-awareness of self
c- Self concept
D-self-disclosure
4--What is the Johari Window?
a-It is a simple yet powerful model to support the information on managing stress
and crisis.
b-It is a tool for self-understanding that illustrates the ways of relating to others.
c-It is a four dimensional questionnaire designed to measure emotional
preferences in people
d-It is a management tool based on four behavioral dimensions and explains
leadership styles
5--What does the responses in Johari Window panes deal with?
a-Issues of clinical nature in organizations
b-The alter ego states that people are made up of
c-People's understanding of themselves
d-The ulterior, crossed and parallel transactions between people
2
6. Your best friend calls you and says that he(she) needs you to substitute for
him(her) at the board meeting. You're not feeling well, but say, "I don't feel very
well tonight and have an early morning appointment, I can’t do it." This is
an example of which of the following communication styles?
a. Passive
b. Aggressive
c. Assertive
d. Dependent
7-Which of the following is not necessarily a characteristic of empathy?
a. perspective taking.
b. emotional understanding.
c. accepting the viewpoint of others.
d. concern for others.
8-The first step in understanding others is to begin by getting an understanding
of:
a- Basic cognitive psychology.
b- Human relations principles.
c- Basic human behavior.
d-Yourself.
9-Projection is defined as
a- Retreat to an earlier childlike pattern of behavior
b-Justifying illogical action or feeling by developing acceptable explanation
c-Rejection of unacceptable features and attributing them to other
d-Transfer of negative feeling from one person to another
10-Which of the following group in which all members share traits
a--Heterogeneous group
b-Closed group
c-Homogeneous group
d-open group
11-Group leader's communication techniques are
a-Active listening
b- Giving information
c-Ask questions
d- All of the following
3
12-Which of the following stress management techniques create a relaxing
environment in one's mind
a- Guided visualization
b-Deep breathing
c-Humer
d-Progressive muscle relaxation techniques
13-Personal attributes can help people to manage stress include
a- Health sustaining habits
b-Social support
c-Life satisfaction
d-All of the above
14-Which of the working phase the group members focus on achieving goals
a-Storming
b-Norming
c-Forming
d-Performing
15-Anger is an emotional response to frustration and can be positive when
a-Person denies it
b-Person expressed it inappropriately
c-Person is motivated to constructive change
d-Person turns it inward
16-Non verbal communication include
a-Physical appearance
b-Tone of voice
c-Body posture
d-All of the above
17-Unconscious transformation of anxiety into physical symptoms is defined as
a-Identification
b-Conversion
c-Suppression
d-Rationalization
18-Which of the following defense mechanism is conscious denial of threatening
situation of feeling
a-Conversion
b-Compensation
c-Undoing
d-Suppression
4
19-Which type of communication is more revealing true feeling
a- Verbal communication
b- Social communication
c- Nonverbal communication
d- Therapeutic communication
20-Use of an object or act to express emotion that is not express directly
a- Symbolization
b- Undoing
c- Compensation
d- Reaction formation
Part II; List the followings; (40 marks)
1-Methods of increasing self-awareness:-
a------------------------------------------------------------------------------------
b- -----------------------------------------------------------------------------------
c ------------------------------------------------------------------------------------
d -----------------------------------------------------------------------------------
2- Causes of Conflict:
a---------------------------------------------------------------------------------------
b ---------------------------------------------------------------------------------------
c- --------------------------------------------------------------------------------------
d- --------------------------------------------------------------------------------------
3- How to Show Empathy:
a---------------------------------------------------------------------------------------
b- --------------------------------------------------------------------------------------
c- --------------------------------------------------------------------------------------
d ---------------------------------------------------------------------------------------
4- Advantages of assertive behaviour:
a---------------------------------------------------------------------------------------
b---------------------------------------------------------------------------------------
c---------------------------------------------------------------------------------------
d-…………………………………………………………………………
5
5- Assertive communication Characteristics
a---------------------------------------------------------------------------------------
b ---------------------------------------------------------------------------------------
c ---------------------------------------------------------------------------------------
d ---------------------------------------------------------------------------------------
6-Advantages of group therapy include
a-----------------------------------------------------------------------------------------------
b-----------------------------------------------------------------------------------------------
c-----------------------------------------------------------------------------------------------
d ---------------------------------------------------------------------------------------------
7- Nonverbal communication include
a-----------------------------------------------------------------------------------------------
b-----------------------------------------------------------------------------------------------
c-----------------------------------------------------------------------------------------------
d-----------------------------------------------------------------------------------------------
8-Observable characteristics of anger include
a-----------------------------------------------------------------------------------------------
b-----------------------------------------------------------------------------------------------
c-----------------------------------------------------------------------------------------------
d-----------------------------------------------------------------------------------------------
9-Stress management strategies are
a-----------------------------------------------------------------------------------------------
b-----------------------------------------------------------------------------------------------
c-----------------------------------------------------------------------------------------------
d-----------------------------------------------------------------------------------------------
10-Communication techniques of leader's group are
a-----------------------------------------------------------------------------------------------
b-----------------------------------------------------------------------------------------------
c-----------------------------------------------------------------------------------------------
d-----------------------------------------------------------------------------------------------
6
Part v; True and False questions; 12 marks-
Read each statement carefully and encircle "T" if the statement is true,
encircle "F" if the statement is false.
Statement True False
1- Collaborative style of conflict resolution is unassertive and
uncooperative
2- Interpersonal conflict arise within a person
3- Introspection is method of assertive technique
4- Negative outcome of conflict is clarification views that build
learning
5- Non verbal communication refers to body language
6- Norming refers to disagreement and personal clashes in working
phase of therapeutic group
7- Meditation can be used to help people to reduce stress
8- Displacement is used to counterbalance deficiencies by
emphasizing strength
9- Suppression is the conscious denial of threatening situation and
keep them out of conscious
10- Humans are fundamentally social and wired for attachment.
11- Nonverbal behaviors need to be congruent or consistent with the
verbal message
12- Aggression is a physical or verbal response that indicates
potential for destructiveness
7
Part V-Define the following :-( 8 Marks)
Motivation
…………………………………………………………………………………………
…………………………………………………………………………………………
………………………………………………………………………………………….
-Introspection
…………………………………………………………………………………………
…………………………………………………………………………………………
………………………………………………………………………………………….
Conflict
…………………………………………………………………………………………
…………………………………………………………………………………………
………………………………………………………………………………………….
Empathy
…………………………………………………………………………………………
…………………………………………………………………………………………
………………………………………………………………………………………….