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Customer Journey in Valet and Security Services

The document outlines the customer journey for valet parking, detailing various roles involved such as security, lift operators, floor managers, and sales counter staff. It highlights key interactions including greeting statements, billing and payment processes, and send-off procedures. Each role contributes to ensuring a smooth and efficient customer experience.

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nandhini.a
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5 views1 page

Customer Journey in Valet and Security Services

The document outlines the customer journey for valet parking, detailing various roles involved such as security, lift operators, floor managers, and sales counter staff. It highlights key interactions including greeting statements, billing and payment processes, and send-off procedures. Each role contributes to ensuring a smooth and efficient customer experience.

Uploaded by

nandhini.a
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Customer Journey

Valet Parking

Security

CRE

Lift Operator

Floor Maanager

Sales Counter Staff or JPS Counter Staff

Pantry staff

Order Section

Old Gold Exchange

Aachari

Floor manager

Billing and Payment

Greeting statement

Send Off – CRE

Send off - Security

Send Off – Valet Parking

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