QUESTIONNAIRE
Dear, Sir/Madam
I requesting your personal attention for a few minutes I
am. Nagendra Prasad pursuing, [Link] final year in
“University Evening College Mysore” as per the
regulation of university of Mysore, I have opted for a
project work to be submitted in fulfilment of [Link]
degree, on the topic of A STUDY ON CUSTOMER
SATISFACTION IN RELATION TO ASIAN PAINTS.
I want some information from you which will be only for
academia purpose. I request you answer a few questions
and help for my research problem.
Name: - ________________________________
1. Gender
a) Male b) Female
2. Age
a) 20-30 b) 31 -40
c) 41 – 50 d) 51 above
3. Education
A) School Level b) Under graduate c) Post
graduate
4. Occupation
a) Student b) Employee c) Businessman
X
5. Have you ever used Asian paints products?
a) Yes b) No
6. Have you ever used SMARTCARE DAMP PROF
ADV Karnataka?
a) Yes b) No
7. Did you use Asian Paints recently announced the
onboarding of cricket icon Virat Kohli as the brand
ambassador for Neo Bharat Latex Paint.?
a) Yes b) No
8. If you have not used Asian products, tell us
reason?
a) Used Asian Products
b) Lack of option
c) Costly
d) Unavailability of service in area
X
9. Which of the following products have you used?
(Select all that apply)
a) Interior Wall Paints b) Exterior Wall Paints
C) Wood Finishes d) Metal Finishes
e) Not Used Asian Products
10. Where did you purchase Asian Paints products?
a) Paint Store
b) Hardware Store
c) Online (e.g., Asian Paints website, e-commerce)
d) Through Contractor/Painter
e) Not Used Asian Products
11. Did you use Asian Paints' professional services
(e.g., home painting, consultation)?
a) Yes b) No
12. If yes, how would you rate the service
experience?
a) Excellent b) Good c) Average d) Poor e) Not Used Asian
Products
13. How likely are you to recommend Asian Paints
to others
a) Very Likely b) Likely c) Neutral d) Unlikely e)Very
Unlikely
14. Would you recommend Asian Paints to others?
X
a) Definitely b) Maybe C) No
15. Have you used any other paint brands? If yes,
how does Asian Paints compare?
a) better b) Same C) Worse D) Not use other
Brand
16. How often do you use/repaint using Asian
Paints products?
a) Once a year b) Every 2–3 years
c) Less frequently d) First-time user
17. Have you faced any issues with the product or
services?
a) Yes b) No
If yes, please specify:
___________________________________________
18. Which paint on you prefer
a) Nippon b) Asian C) Berger
19. Ultima Protek is back with vettukee lamination
2.0
a) Useful b) Un useful
20. Are you facing problem of plistering
X
a) Yes b) No
21. Have you used any of terms?
a) Exterior walls C) Mettal surface
b) Interior wall d) Wood surface
22. Have you faced problems with blistering after
painting?
a) Yes b) No
23. Have you experienced paint peeling or poor
adhesion?
a) Yes b) No
24. Have you used Asian Paint primers?
a) Yes b) No
25. Have you used Asian Glow Max Wood Polish?
a) Yes b) No
26. Have you used Asian SmartCare Vitalia Neo
waterproofing solutions...?
a) Yes b) No
27. Do you know about the online facilities
provided by Asian Paints?
a) Yes, and used b) Yes but not used C) No
[Link] good you know about Asian paints
a) Friends & Family b) Advertisement
[Link] level towards Asian paints quantity
in term of
X
a)Smell b)Shine C)Colour & Stracture
[Link] Satisfaction on Asian paints by
Respondents
a) Satisfied b) Dissatisfied
[Link] you Satisfied by the Smooth Wall Surface
you good after using Asian paints
a) Yes b) No
[Link] you experience Sags & Runs...?
a) Yes b) No
[Link] you More likely to Choose Asian paints or
Nippon Paints based on brand loyalty.?
a) Asian b) Nippon
[Link] ease of application & Usage Which
brand you find more User - Friends & Family
a) Nippon b) Asian C) Berger
[Link] Brand Comes to your Mind While you
Start thinking For the Painting of Your Home…?
a) Nippon b) Asian C) Berger D) Shalimar
36. Did you use Asian Paints floor cleaner?
a) Yes b) No
[Link] you RE-Purchase the Brand of Asian paints
a) Yes b) No
38. DO You Recommend the Asian paints to others
X
a) Yes b) No
[Link] is the you Purchase the Asian paints.?
a) For Monthly b) For Yearly C) Every 5 year
[Link] is the DE-Composition of Paint
Packaging.?
a) Destroyed b) RE-Sell C) Daily Use D) AS Show
Peace
[Link] You Need Any Improvements in the Asian
paints.?
a) Yes b) No
42. If yes What any Kind of Change in Asian
Paints.?
a) Quality b) Rate C) Smell
43. Are You Satisfied by Using this Paints?
a) Yes b) No
44. Did you use Asian Paints hand wash?
a) Yes b) No
[Link] do you rate a Asian Paints on a Rating
Scale of Pen?
a)1-5 {Best} b) 5-10 {Average} C)10-15 {Poor}
46. How Frequently you Use Paint?
a) Party b) Marriage c) Festival d) other Occasion
X
47. Did you use Asian Paints Viroprotek Xtremo
Disinfectant Toilet Cleaner
a) Yes b) No
[Link] expectation you Want in the Asian Paints?
a) For Shining b) Attractive Color
c) For longer Duration d) For Safety
49. Any other comments or feedback?
a) Yes b) No If
yes, please specify:
________________________________________