Exercise A: Compare formal sentences with their informal variants.
Formal Sentence Informal Variant
• I am writing to express my • Thanks for looking into this; I hope it
dissatisfaction with the service I gets sorted soon.
received.
• This experience was disappointing, and I • I'd really appreciate a refund since it was
feel compelled to request compensation a hassle.
for the inconvenience.
• I would appreciate it if you could address • I hope we can fix this and keep things
this matter promptly. cool between us.
• Please rest assured that I am committed • Can you let me know what you're doing
to finding an acceptable solution. to fix this?
• I regret to inform you that the quality of • This was a letdown, and I’d like some
the food did not meet my expectations. compensation for the trouble.
• Could you kindly inform me of the steps • I'm disappointed because the food wasn't
being taken to resolve this issue? what I expected.
• Please accept my apologies for any • It’d be great if you could sort this out
inconvenience this may have caused.
• I would be grateful if you could issue a • Don’t worry; I really want to sort this
refund for the inconvenience caused. out.
• I hope we can resolve this issue amicably • Sorry if this has been a hassle for you.
and maintain a positive relationship
moving forward.
• Thank you for your attention to this • I'm not happy with the service I got.
matter, and I look forward to a prompt
resolution.
Exercise B: Rewrite in Formal Language
Instructions: Rewrite the following informal sentences using formal vocabulary from the word
bank below to make each sentence suitable for a formal letter of complaint, application, or inquiry.
Word Bank:
• I am writing to inquire about…
• I would like to express my interest in…
• I would appreciate it if you could…
• I regret to inform you…
• Please be advised that…
• I am concerned about…
• I am writing to request…
Kamran Qureshi, O level English Language (course 1123) (+92-303-4128652)
• I would be grateful if …
• Thank you for considering..
• I look forward to your prompt response.
Informal Sentence Formal Variant
1. I'm interested in the job you posted.
2. Can you tell me more about the refund policy?
3. I want to ask if the internship position is still open.
4. I’d like it if you could get back to me soon.
5. I’m really unhappy with the service I got and want you to know.
6. I’d like to know more about the job requirements.
7. Sorry to say, but the room wasn’t clean when I checked in.
8. Can you help me with the application process?
9. I hope you can deal with this issue as soon as possible.
10. Thanks for considering me for the job!
Exercise C: Write a letter to the head of your school requesting an extension of the library
hours.
Kamran Qureshi, O level English Language (course 1123) (+92-303-4128652)