Scribd
Upload
2 views1 page

Complaint Handling Process Guide

The document outlines a complaint handling process that includes receiving, recording, investigating, and resolving complaints. It emphasizes the importance of documenting actions taken and communicating resolutions to complainants. Additionally, it highlights the need to periodically review complaint trends and implement preventive measures if trends are identified.

Uploaded by

swapnil
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
2 views1 page

Complaint Handling Process Guide

The document outlines a complaint handling process that includes receiving, recording, investigating, and resolving complaints. It emphasizes the importance of documenting actions taken and communicating resolutions to complainants. Additionally, it highlights the need to periodically review complaint trends and implement preventive measures if trends are identified.

Uploaded by

swapnil
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Start

Complaint Received
(Suggestion Box, Verbal, etc.)

Record Complaint Details


(Date, Nature, etc.)

Investigate Complaint

Determine Corrective Action

Implement Corrective Action

Document Action Taken


and Outcome

Communicate Resolution
to Complainant (if possible)

Update Complaint Register

Periodically Review Complaint


Register for Trends

Trends Identified? Yes

Implement Preventive Measures


No Trends? No

End

You might also like