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Nextiva VoIP Solutions for Jacksonville Businesses

The document outlines a sales call script for ReadITquick, representing Nextiva, a cloud-based communication company. It introduces Nextiva's services and offers a whitepaper on customer service trends, particularly emphasizing the importance of social media engagement. The script includes questions to identify the prospect's needs regarding business communication solutions and confirms follow-up actions with the prospect.

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zopepchinmay
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8 views2 pages

Nextiva VoIP Solutions for Jacksonville Businesses

The document outlines a sales call script for ReadITquick, representing Nextiva, a cloud-based communication company. It introduces Nextiva's services and offers a whitepaper on customer service trends, particularly emphasizing the importance of social media engagement. The script includes questions to identify the prospect's needs regarding business communication solutions and confirms follow-up actions with the prospect.

Uploaded by

zopepchinmay
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

GEO – US

EMP SIZE – 50+

IND – All

JT - VP of IT, Director of IT, Director of Telecom, Owner, CEO, CIO, CTO.


--------------------------------------------------------------------------------------------------------------------------------------
Hi [ Prospect Name], my name is [ ____ ] and I’m calling you from ReadITquick a Ziff Davis Brand on
behalf of Nextiva. Is this a good time for a quick chat?

Introduction: Nextiva is a voice-over-internet-protocol company based in Scottsdale,


Arizona. Nextiva focuses on the area of cloud-based communication Nextiva indicates its
telephone and other technology services are currently used by 150,000 businesses.

I am calling to share Whitepaper titled: 5 customer service trends your team should adopt

Value prop: Another customer service trend is to be more active on social media. Younger generations
are more open to contact a brand via social media over other channels like phone or email. Your social
media manager should be empowered to either provide support or take conversations to a support
channel.

So, is it fine if we share it with you via email?

Need Yes.

***Confirm email address and Job Title***

Click on the softkey for email send from xtaas main page.

You will be receiving an email from techupdates@[Link].

And ask cq.1-1

CQ.1-1: Kindly check if you have you received the email?


Yes
No
Do not have access to email right now.
I am not at the desk
I will check it later
Other Response (Mention the answer in Notes)

“In order to understand your business better, just wanted to know”

IDENTIFY A NEED
CQ.1 What will be your pain area when it comes to Business communication solutions such as Voice
over IP, Contact Center or Call Center?

 A need to upgrade outdated infrastructure


 Reliability or Call Quality
 Supporting Remote Workforce
 App and New Tech Features
 Not currently evaluating business communication solutions Disqualified

CQ.2 How much time does it take to address this pain area?

 Currently Evaluating
 3-6 months
 6-12 Months
 1 Year or More Disqualified

CQ.3: What role do you play in when it comes to VIOP solution?


 Decision maker & Purchaser
 Evaluator/Recommender
 Influencer to decision maker(s)
 Not Involved Disqualified

CQ.4: If you like the solution, would you have a budget allocated?
 Yes
 No Disqualified

Thanks for the information. [Customer Name], One of the reps from Nextiva will
reach out to you in next week to give you a high-level overview and answer any
questions you may have around. Would that be okey?

Do you have any specific time for a call back? Morning, afternoon, or
evening?

Only YES Accepted

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