WECHAT – TERMS OF SERVICE

INTRODUCTION
Welcome to WeChat!

Your use of WeChat is subject to these Terms of Service (these "Terms"). Thank you for
reviewing these Terms – we hope you enjoy using WeChat.

If you have any questions about, or if you wish to send us any notices in relation to, these Terms,
please contact us by going to “Me” -> “Settings” -> “Help & Feedback” from within WeChat or
by visiting [Link].

Compliance with these Terms

By using WeChat, you are agreeing to be bound by these Terms between you and:

International Dialling Code of the Phone Contracting

Address
Number Linked to your Account Entity
If the international dialling code of the phone
number linked to your account is in any country
WeChat 10 Anson Road, #21-07
other than the UK, EEA or Switzerland (as
International Pte. International Plaza,
defined below) or People's Republic of China
Ltd. Singapore 079903
(excluding Taiwan, Hong Kong or Macau)
(“China Mainland”)
If the international dialling code of the phone Tencent
Buitenveldertselaan 1-5,
number linked to your account is in United International
1082 VA Amsterdam, the
Kingdom, European Economic Area or Services Europe
Netherlands
Switzerland (“UK, EEA or Switzerland”) BV

(in each case, “we”, “our” and “us”).

We may specify in certain of our WeChat service-specific terms that you are contracting with
one of our affiliate companies (instead of WeChat International Pte. Ltd. or Tencent
International Services Europe BV, as applicable) in relation to your use of the relevant
WeChat service or feature to which the relevant service-specific terms apply. Where this is the
case, the relevant contracting entity will be identified in the relevant WeChat service-specific
terms. These Terms (including those relevant service-specific terms) will apply between you and
that identified contracting entity in relation to your use of the relevant WeChat service or feature.
Other Users

These Terms only apply to you if you are a WeChat user, meaning that you have registered
by linking a mobile number that uses international dialling codes other than +86 (a “non-
China Mainland mobile number”).

These Terms do not apply to you if you are a Weixin user. You are a Weixin user if you
either:

 register by linking a mobile number that uses international dialling code +86 (i.e., a
“China Mainland mobile number”); or
 have contracted with 深圳市腾讯计算机系统有限公司 (Shenzhen Tencent Computer Systems
Company Limited) for Weixin.

If you are a Weixin user, you are subject to the Weixin Agreement on Software License and
Service of Tencent Weixin (the “Weixin Terms of Service”) and not to these Terms.

You can also check whether you are a WeChat or Weixin user by clicking “Me” > “Settings” >
“About” and then clicking the link to the “Terms of Service”. If you see the WeChat – Terms of
Service then you are a WeChat user. If you see the Agreement on Software License and Service
of Tencent Weixin then you are a Weixin user.

If there is a subsequent change in the international dialling code of the phone number linked to
your WeChat or Weixin account (either from a China Mainland mobile number to a non-China
Mainland mobile number, or vice versa), your account will be converted to either a WeChat or
Weixin account (as the case may be), and you will be prompted to agree to the corresponding
terms of service (either for WeChat or Weixin, as the case may be). You shall also be subject to,
and shall abide by, any relevant laws and regulations that apply to the use of the new account
(which may different to those that applied prior to the conversion). If you convert your Weixin
account to a WeChat account, these Terms apply to you from the date our system records such
conversion. If you convert your WeChat account to a Weixin account, these Terms cease to
apply to you from the date our system records such conversion. This function is intended to
ensure we provide you with the features and services that are most relevant to your account. Any
conversion shall also be in accordance with these Terms and any other applicable platform rules
and regulations, and accounts which attempt to abuse this function (for example, by frequent
switching) may have their access restricted in accordance with these Terms.

INTEROPERABILITY WITH WEIXIN

WeChat is interoperable with Weixin, such that you are able to communicate with Weixin users
and view each other's Moments and Status in accordance with the applicable terms. You may
also be able to use certain features operated by Weixin. Use of those features is subject to the
relevant Weixin Terms of Service or service agreement applicable to such feature. For more
details, please see below.

These Terms
Please review these Terms and our policies and instructions to understand how you can and
cannot use WeChat. You must comply with these Terms in your use of WeChat and only use
WeChat as permitted by applicable laws and regulations, wherever you may be when you use
them. In some countries, there are restrictions on your use of WeChat – it is your responsibility
to ensure that you are legally allowed to use WeChat where you are located, and certain WeChat
functionalities may not be available in some countries.

By using WeChat, you agree to these Terms. If you do not agree to these Terms, you must
not use WeChat.

Other general terms in relation to these Terms

If you are under the age of 13 (or such applicable legal minimum age in your jurisdiction), you
must not use WeChat for any purpose without first obtaining your parent or guardian’s
agreement to these Terms (both for themselves and on your behalf).

If you are using WeChat on behalf of a company, partnership, association, government or other
organisation (your “Organisation”), you warrant that you are authorised to do so and that you
are authorised to bind your Organisation to these Terms. In such circumstances, “you” will
include your Organisation.

We may translate these Terms into multiple languages. If there is any difference between the
English version and any other language version of these Terms, the English version will apply
(to the extent permitted by applicable laws and regulations).

ADDITIONAL TERMS AND POLICIES

A diverse range of services and features are available within or via WeChat, and not all of these
services and features are operated by us. There are additional terms and policies that may be
applicable to your use of all or part of WeChat (the "Additional Terms"). For those services and
features that we operate, we will notify you of the Additional Terms from time to time, including
as set out in this section and otherwise from time to time within WeChat. These Additional
Terms all form part of and are incorporated into these Terms.

If you are using any services or features operated by a third party (including Weixin), your use of
those services or features will be subject to the terms that apply to that particular service. Please
contact the relevant third party if you are unsure what terms apply to that particular service.

WeChat policies

The following policies are Additional Terms that you must comply with in using WeChat:

 WeChat Privacy Policy – which sets out how we collect, store and use your personal
information.
 WeChat Acceptable Use Policy – which sets out rules of good behaviour applicable to
your use of WeChat. You may also refer to the WeChat Community Guidelines which
 further explains the types of content and behaviour that are or are not allowed on
WeChat.
 Copyright Policy – which sets out how we deal with intellectual property rights-related
complaints in accordance with the DMCA.

Terms applicable to specific WeChat features

Some of the services and features available within or via WeChat have Additional Terms specific
to their use. You must comply with such Additional Terms (as well as these Terms) in your use
of such services and features. Such service-specific Additional Terms include:

 Sticker Licence Agreement – governing your use of Stickers (as defined in such
agreement) within WeChat.
 Weixin Open Platform Developer Service Agreement – governing your use of the Weixin
Developers Platform.
 WeChat e-Commerce Service Agreement – governing your use of WeChat's e-commerce
services.
 Weixin Official Account Admin Platform User Agreement – governing your use of the
Weixin Official Account Admin Platform.
 WeChat Out Terms of Service – governing your use of WeChat Out.
 WeChat Pay Hong Kong Stored Value and Payment Processing Service Agreement –
governing your use of WeChat Pay Hong Kong Wallet, if you are a Hong Kong WeChat
user.
 WeChat E-money and Payment Processing Service Agreement – governing your use of
WeChat Pay Malaysia Wallet, if you are a Malaysian WeChat user.

Additional country-specific terms

If you are a citizen or a habitual resident of the following countries, the following country-
specific Additional Terms will also apply to your use of WeChat:

 USA.
 Australia.
 United Kingdom / European Union.
 Singapore.

Inconsistencies

Subject to the next paragraph and except as otherwise expressly specified within these Terms or
any Additional Terms – to the extent that any Additional Terms conflict with these Terms, the
relevant Additional Terms will apply to the extent of the conflict.

CHANGES

We may make changes to these Terms (and any applicable Additional Terms) over time (for
example, to reflect technical improvements and changes to WeChat (for example, to address a
security threat) or applicable laws and regulations (for example, to reflect applicable consumer
rights)), so please come back and review these Terms regularly.

Where we consider that such changes are material, we will (where reasonably practicable) notify
you (on this page or the relevant page for the relevant additional terms or policy, via the WeChat
app, by direct communication to you, or other means), prior to such changes becoming effective.
By continuing to use WeChat after we make any changes to these Terms, you are agreeing
to be bound by the revised Terms.

CHANGES TO WECHAT

As WeChat and user experiences are constantly evolving, we may from time to time:

 add, change or remove features or services from WeChat (including in relation to whether
a feature or service is free of charge or not); and/or
 suspend, discontinue or terminate WeChat altogether.

You agree that we may take any such actions at any time. Where we consider that any changes to
WeChat or any services or features accessible within WeChat are reasonably material, we will
(where reasonably practicable) notify you (via [Link] direct communication to
you, on this page or the relevant page for the relevant additional terms or policy, or other means),
prior to such changes becoming effective.

YOUR ACCOUNT

You need to create an account with us in order to access and use WeChat. Any account that you
open with us is personal to you and you are prohibited from gifting, lending, transferring or
otherwise permitting any other person to access or use your account. Your account name, user ID
and other identifiers you adopt within WeChat remains our property and we can disable, reclaim
and reuse these once your account is terminated or deactivated for whatever reason by either you
or us.

You are responsible for:

 a. safeguarding your account details, including any passwords used to access your
account and WeChat, and
 b. all use of WeChat under your account, including any purchases made and/or payment
obligations arising under your account. You must promptly notify us by going to "Me" ->
"Settings" -> "Help & Feedback" from within the WeChat app or by visiting
[Link] if you know or suspect that your password or account has been
compromised. We will regard all use of your account on WeChat as being by you, except
where we have received a valid and properly received notification to us regarding your
account or password being compromised.

We may allow you to register for and login to WeChat using sign-on functionalities provided by
third party platforms, such as Facebook or Apple. You agree to comply with the relevant third
party platform's terms and conditions applicable to your use of such functionalities (in addition
to these Terms).

SUBSCRIPTIONS & CONTENT PURCHASES

From time to time, certain products or services within WeChat may be subject to payment
(including for the provision of WeChat or provision of certain additional features within
WeChat). We may set out further terms applying to such payments (including in relation to
refunds (if any), billing arrangements and any consequences of failing to make timely payments).
You must comply with all such terms in relation to your payments to us for such products or
services. You agree that you are solely responsible for all fees and taxes associated with any such
payments. and that pricing and availability of Items and products are subject to change at any
time.

If such products or services are subject to automatic, recurring or subscription-based charges,

then you agree that (subject to applicable laws and regulations):

 such purchases or payments are generally made by you on an advance basis. Unless the
purchase was on a subscription basis, we will notify you prior to any automatic renewals;
 you authorise us to: (a) save your chosen payment method's information (e.g. credit card
information) on our systems; and (b) bill your chosen payment method for the relevant
time-periods as chosen by or notified to you;
 if any payment made via your chosen payment method is rejected, denied or returned
unpaid for any reason: (a) we may not provide you with, or suspend our provision of, the
relevant WeChat product or service until payment is properly processed; and (b) you are
liable to us for any fees, costs, expenses or other amounts we incur arising from such
rejection, denial or return (and we may automatically charge you for such amounts); and
 we will provide you with further instructions within WeChat regarding how you may
update or cancel the relevant payment method.

We may change any fees that we charge for WeChat (or any parts of WeChat) at any time upon
publication within WeChat. If you do not accept such change to the fees, we may be unable to
provide WeChat (or the relevant part of WeChat) to you.

SUBJECT TO MANDATORY APPLICABLE LAWS AND REGULATIONS OR AS

OTHERWISE SPECIFIED BY US IN THESE TERMS OR FOR A PARTICULAR ITEM OR
SERVICE WITHIN WECHAT, IN NO CIRCUMSTANCES WILL WE BE REQUIRED TO
PROVIDE A REFUND FOR ANY PAYMENTS MADE BY YOU TO US IN RELATION TO
ANY ITEMS OR SERVICE WITHIN WECHAT (WHETHER USED OR UNUSED).

If you believe that we have charged you in error, and subject to applicable laws and regulations:

 a. you must contact us within 30 days of the date of the relevant charge; and
 b. no refunds will be given for any erroneous charges after such 30 days period. We may
process payments from you in WeChat via a third party service, and we may provide your
relevant Information to such third parties to process your payments. You agree to comply
 with that relevant third party's terms and conditions in relation to the payment processing
service, as further set out in the "Third Party Content and Services" section below.

YOUR CONTENT

When you submit, upload, transmit or display any data, information, media or other content in
connection with your use of WeChat (“Your Content”), you understand and agree that:

 you will continue to own and be responsible for Your Content;

 we will not sell Your Content to any third party;
 you are giving us and our affiliate companies a perpetual, non-exclusive, transferable,
sub-licensable, royalty-free, worldwide licence to use Your Content (with no fees or
charges payable by us to you) for the purposes of providing, promoting, developing and
trying to improve WeChat and our other services, including new services that we may
provide in the future. All such use will, to the extent Your Content contains Personal
Information, be in accordance with our WeChat Privacy Policy. As part of this licence,
we and our affiliate companies may, subject to the WeChat Privacy Policy, copy,
reproduce, host, store, process, adapt, modify, translate, perform, distribute and publish
Your Content worldwide in all media and by all distribution methods, including those
that are developed in the future;
 you grant other WeChat users a non-exclusive licence to access and use Your Content
within WeChat, in accordance with these Terms and WeChat's functionalities;
 we may share Your Content with third parties that we work with to help provide,
promote, develop and improve WeChat in accordance with the WeChat Privacy Policy;
 we may use the name that you submit in connection with Your Content (whether that be
your account name, real name or otherwise); and
 you will comply with these Terms, including our WeChat Acceptable Use Policy, in your
submission of Your Content.

In addition, you agree that we and our affiliate companies (subject to these Terms, our WeChat
Privacy Policy and applicable laws and regulations):

 are allowed to retain and continue to use Your Content after you stop using WeChat;
 may be required to retain or disclose Your Content: (a) in order to comply with
applicable laws or regulations; (b) in order to comply with a court order, subpoena or
other legal process; (c) in order to respond to a lawful request by a government authority,
law enforcement agency or similar body; or (d) where we believe it is reasonably
necessary to comply with applicable laws or regulations, in each case including (where
applicable) orders, requests and other legal processes issued or made pursuant to mutual
legal assistance treaty or similar lawful means. You may refer to our Law Enforcement
Data Request Guidelines and Governmental Request Policy for further details on how we
may retain or disclose Your Content;
 may be required to retain or disclose Your Content in order to enforce these Terms or to
protect any rights, property or safety of ours, our affiliate companies or other users of
WeChat.
You understand that even if you seek to delete Your Content from WeChat, it may as a technical
and administrative matter take some time or not be possible to achieve this – for example, we
may not be able to prevent any third party from storing or using any of Your Content that you
have made public via WeChat. Further information on your rights in relation to Your Content are
set out in our WeChat Privacy Policy.

We reserve the right to block or remove Your Content for any reason, including as is in our
opinion appropriate, as required by applicable laws and regulations or in accordance with the
Copyright Policy and WeChat Acceptable Use Policy. We reserve the right to determine the
visibility, status, or rank of Your Content on WeChat.

Responsibility for Your Content

You are solely responsible for Your Content. We are not responsible for maintaining a backup of
Your Content - we recommend that you keep a back-up copy of it at all times.

You must at all times ensure that:

 a. you have the rights required to copy, process, transmit, access, publish, display and use
Your Content, and to grant us and other third parties the rights as set out in these Terms;
and
 b. Your Content (and our use of Your Content in accordance with these Terms) does not
infringe or violate any applicable laws or regulations or the rights of any person.

INFRINGEMENT OF RIGHTS

We comply with the provisions of the Digital Millennium Copyright Act applicable to Internet
service providers (17 U.S.C. §512, as amended) (the "DMCA"). If you have an intellectual
property rights-related complaint about any content posted in WeChat, please follow the
instructions set out in our Copyright Policy.

THIRD PARTY CONTENT AND SERVICES

General

When you use WeChat you may be able to access content from a variety of sources – it may be
content posted by other users of WeChat, content provided by third parties that operate Weixin
Official Accounts or Mini Programs, content you see in advertisements prepared by third parties,
or any other third party content made available or accessible when using WeChat (together we
refer to all of this content as “Third-Party Content”).

All Third-Party Content must comply with our policies, as well as applicable laws and
regulations. If we receive a complaint, or become aware of a concern, regarding Third-Party
Content, then we may review that Third-Party Content. We may take action to ensure the Third-
Party Content complies with our policies, or if it is considered to have violated our policies, we
may remove or refuse to make available or link to it. This may be, for example, if the Third-
Party Content is considered by us, or is alleged, to infringe intellectual property rights, is
determined to be obscene, defamatory or abusive, if it violates any rights, or if it poses any risk
to the security or performance of WeChat.

You should remain vigilant when accessing, using or consuming Third-Party Content. We cannot
review all Third-Party Content prior to it being posted, so if you believe any Third-Party Content
is inaccurate, misleading, defamatory, offensive or unlawful please let us know immediately.
Please also remember that Third-Party Content, as well as any other information or content
accessible via WeChat that is not posted by you, may be owned by a third party, and just because
you have accessed content on WeChat does not mean you have any rights in or to any such
content. You should always respect the rights of others when using WeChat – if you would like
to use content in a particular way you should always seek permission from the relevant rights
holder.

The WeChat platform also provides access to a variety of third party products and services –
such as Mini Programs made available on the Weixin Mini Programs Platform; Official
Accounts; websites provided, made available, advertised or linked through WeChat (including
any of WeChat's associated platforms or services); and other products and services offered or
advertised by third parties. These products, services and websites are operated by third parties, so
we are unable to guarantee their quality, reliability or suitability. If you use or interact with these
third party offerings then you should direct any questions, complaints or queries to the relevant
third party who operates that offering, as we bear no responsibility for your use of those
offerings, or any relationship you may enter into with any such third parties (including any
payment obligations or fees that you may incur in your use of such third party offerings).

Offerings made available by third parties, or Third-Party Content, may also be subject to further
terms from that third party – for example, terms from the relevant third party that originally
produced or created such content or service, terms in relation to promotional activities being held
on WeChat, terms relating to your use of third party-provided WeChat login functionality, or
terms governing your use of any Mini Programs provided by a third party. You are solely
responsible for reviewing and complying with any such third party terms and conditions.

We have the right to remove, at our sole discretion and without notice to you, any content,
programs and/or services that are made available within WeChat (including any of WeChat's
associated platforms or services), in accordance with these Terms.

Interoperability with Weixin

WeChat is interoperable with Weixin, such that you are able to communicate with Weixin users
and view each other's Moments and Status in accordance with the applicable terms. You may
also be able to use certain features operated by Weixin. You may view the list of features
operated by Weixin here. Please note that when you interact with a Weixin user, or use or
receive notifications from any feature operated by Weixin (together "Interoperable
Interaction"), the Weixin users you interact with are not subject to these Terms, and instead are
subject to the Weixin Terms of Service and the Standards of Weixin Account Usage meaning that
we will share your information with Weixin to the extent necessary to facilitate your
Interoperable Interaction and your information may be retained, shared and/or stored by Weixin
in a different manner to what is described in these Terms or the WeChat Privacy Policy. You can
read about how Weixin operates, and how Weixin retains, shares and stores information, in the
Weixin Terms of Service and the Weixin Privacy Protection Guidelines. In addition, if your
interaction with Weixin users potentially causes such Weixin users to violate the Weixin Terms
of Service, Standards of Weixin Account Usage and any other applicable laws and regulations,
Weixin may at its discretion, restrict or limit the interoperability of Weixin with WeChat,
including restricting or limiting Weixin users from interacting with WeChat users.

Weixin Official Accounts and Mini Programs

The Weixin Official Account and Weixin Mini Program functions accessible via WeChat are
China Mainland services provided by Weixin. The content in such Official Accounts and Mini
Programs are registered, developed, operated, and owned by third parties unrelated to WeChat or
Weixin (unless otherwise stated in the relevant Official Account or Mini Program). When you
interact with such Official Accounts and Mini Programs, your use of the relevant Official
Accounts and Mini Programs will be subject to those third party developer's own terms for the
relevant Official Account or Mini Program and not these Terms.

Weixin Pay

If you are a Weixin Pay user, you may be able to access Weixin Pay via the WeChat platform.
Weixin Pay is operated by a China Mainland licensed entity and the use of Weixin Pay service is
subject to the Weixin Pay User Service Agreement.

ADVERTISING CONTENT ON WECHAT

WeChat may include advertising or commercial content. You agree that:

 a. we may integrate, display and otherwise communicate advertising or commercial

content in WeChat and that (where reasonably practicable) we will identify such
advertising or commercial content; and
 b. as explained in more detail in our WeChat Privacy Policy, we may use targeted
advertising to try to make advertising more relevant and valuable to you.

OUR INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights in or to WeChat and any WeChat Software (including any future
updates, upgrades and new versions to all such WeChat Software), will continue to belong to us
and our licensors. Except as expressly provided in these Terms, you have no right to use our
intellectual property rights, including our trademarks or product names, logos, domain names or
other distinctive brand features, without our prior written consent. Any comments or suggestions
you may provide regarding WeChat are entirely voluntary and we will be free to use these
comments and suggestions at our discretion (including using such comments to improve existing
services or create new services) without any payment or other obligation to you.
We grant you a limited, personal, non-exclusive, non-sublicensable, non-transferrable, royalty-
free and revocable right to use WeChat and any software from us as part of or in relation to your
use of WeChat (any such software being the "WeChat Software"), solely in accordance with
these Terms and subject to any other instructions as provided by us to you in relation to your use
of WeChat and/or the WeChat Software from time to time. Please note that these terms may be
supplemented by terms and conditions applicable to WeChat Software (or specific features
within WeChat Software).

You may not copy, modify, create derivative works, reverse compile, reverse engineer or extract
source codes from WeChat Software, and you may not sell, distribute, redistribute or sublicense
WeChat or the WeChat Software, except in each case to the extent that we may not prohibit you
from doing so under applicable laws or regulations or you have our prior written consent to do
so. Where applicable laws or regulations entitle you to reverse compile or extract source codes
from WeChat Software, you will first contact us to request the information you need.

We may from time to time provide updates to WeChat Software. Such updates may occur
automatically or manually. Please note that WeChat Software may not operate properly or at all
if upgrades or new versions are not installed by you. We do not guarantee that we will provide
any updates for any WeChat Software, or that such updates will continue to support your device
or system. All updates to the WeChat Software are part of the WeChat Software and subject to
these Terms, except as otherwise specified by us.

For the purposes of these Terms, “WeChat Software” includes any items, content or features (the
"Items") within the WeChat Software – for example, Stickers, games or other downloadable
items within WeChat, and any content accessed or used by you within WeChat. You must
comply with any Additional Terms applicable to any such Items. We will notify you of any such
additional terms and conditions within WeChat, within an Appendix to these Terms and/or in
another manner. We may grant you a limited right to use these Items upon payment by you of
"real world money" as applicable from time to time. You acknowledge that you do not own these
Items and the amounts associated with such Items do not refer to any credit balance of real
currency or the equivalent. We may eliminate these Items from WeChat at any time, and we have
no liability to you in the event that we exercise these rights.

For the purpose of these Terms, "WeChat Software" also includes any APIs we make available
to you for use in connection with WeChat or the WeChat Software. You must comply with any
Additional Terms applicable to such APIs.

We may in our discretion provide technical support for WeChat (whether for free or for a fee).
We provide technical support without any guarantee or warranty of any kind, and subject always
to these Terms.

OPEN SOURCE SOFTWARE

Certain WeChat Software may contain software that are subject to “open source” licences (the
“Open Source Software”). Where we use such Open Source Software, please note that:
  there may be provisions in the Open Source Software's licence that expressly override
these Terms, in which case such provisions shall prevail to the extent of any conflict with
these Terms; and
 we will credit the relevant Open Source Software used in WeChat Software within an
Appendix to these terms and/or within the relevant WeChat Software.

USE OF YOUR DEVICE BY WECHAT

In order for us to provide WeChat to you, we may require virtual access to and/or use of your
relevant device (e.g. mobile phone, tablet or desktop computer) that you use to access WeChat –
for example, we may need to use your device's processor and storage to complete the relevant
WeChat Software installation, or we may need to access your contact list to provide certain
interactive functions within WeChat.

We will provide further information regarding how WeChat uses and accesses your device
within WeChat or in another manner (e.g. via the relevant app store as part of the installation
process for WeChat on your device). You agree to give us such access to and use of your device,
and you acknowledge that if you do not provide us with such right of use or access, we may not
be able to provide WeChat (or certain features within WeChat) to you.

Any Personal Information (as defined in the WeChat Privacy Policy) that we use or access
within your device will be treated in accordance with these Terms, including our WeChat
Privacy Policy.

You may need an adequate internet connection in order to authenticate your WeChat account or
use WeChat. You may also be required to activate certain functionalities within WeChat in the
manner described within WeChat. You may not be able to use certain functionalities within
WeChat if you do not comply with such requirements.

Please note that we are not responsible for any third party charges you incur (including any
charges from your internet and telecommunication services providers) in relation to or arising
from your use of WeChat or WeChat Software.

THIRD PARTY SOFTWARE AND CONNECTIVITY

You are solely responsible for any software (whether your own software or software supplied by
third parties) used by you in connection with your use of WeChat, including any third party
software or services made available to you through WeChat, such as Mini Programs made
available on the Weixin Mini Programs Platform ("Third Party Software").

Please note that we are not responsible for and are not liable for any damages or losses arising
from your use of the Third Party Software and we do not endorse, support or guarantee the
quality, reliability or suitability of any Third Party Software. You must comply with any terms
and conditions applicable to Third Party Software.
We do not provide any technical support for any Third Party Software. Please contact the
relevant supplying third party for such technical support.

You will need an adequate internet connection in order to authenticate your WeChat account or
use WeChat. You may also be required to activate certain functionalities within WeChat in the
manner described within WeChat. You may not be able to use certain features within WeChat if
you do not comply with such requirements.

Please note that we are not responsible for any third party charges you incur (including any
charges from your internet and telecommunication services providers) in relation to or arising
from your use of WeChat or WeChat Software.

WARRANTY AND DISCLAIMER

We warrant to you that we will provide WeChat using reasonable care and skill.

APART FROM THIS WARRANTY, TO THE EXTENT PERMITTED BY APPLICABLE

LAWS AND REGULATIONS, WECHAT (INCLUDING ANY WECHAT SOFTWARE) IS
PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND NEITHER US NOR
ANY OF OUR AFFILIATE COMPANIES MAKE ANY REPRESENTATION OR
WARRANTY OR GIVE ANY UNDERTAKING IN RELATION TO WECHAT, ANY
WECHAT SOFTWARE OR ANY DATA, MEDIA OR OTHER CONTENT SUBMITTED,
TRANSMITTED OR DISPLAYED BY WECHAT, INCLUDING:

 A. ANY REPRESENTATION, WARRANTY OR UNDERTAKING THAT WECHAT

OR WECHAT SOFTWARE WILL BE UNINTERRUPTED, SECURE OR ERROR-
FREE OR FREE FROM VIRUSES;
 B. THAT WECHAT OR WECHAT SOFTWARE WILL BE COMPATIBLE WITH
YOUR DEVICE; OR
 C. THAT WECHAT OR WECHAT SOFTWARE WILL BE OF MERCHANTABLE
QUALITY, FIT FOR A PARTICULAR PURPOSE OR NOT INFRINGE THE
INTELLECTUAL PROPERTY RIGHTS OF ANY PERSON. TO THE EXTENT
PERMITTED BY APPLICABLE LAWS AND REGULATIONS, YOU WAIVE ANY
AND ALL IMPLIED REPRESENTATIONS, WARRANTIES AND
UNDERTAKINGS.

LIABILITY FOR WECHAT

TO THE EXTENT PERMITTED BY APPLICABLE LAWS AND REGULATIONS, THE

TOTAL AGGREGATE LIABILITY OF US AND OUR AFFILIATE COMPANIES FOR ALL
CLAIMS IN CONNECTION WITH THESE TERMS, OR WECHAT (INCLUDING ANY
WECHAT SOFTWARE), ARISING OUT OF ANY CIRCUMSTANCES, WILL BE LIMITED
TO THE GREATER OF THE FOLLOWING AMOUNTS:
  A. THE AMOUNT THAT YOU HAVE PAID TO US FOR YOUR USE OF WECHAT
OR WECHAT SOFTWARE TO WHICH THE CLAIM RELATES IN THE 6 MONTHS
IMMEDIATELY PRECEDING THE DATE OF THE MOST RECENT CLAIM; AND
 B. USD100 (ONE HUNDRED US DOLLARS). TO THE EXTENT PERMITTED BY
APPLICABLE LAWS AND REGULATIONS, IN NO EVENT WILL WE OR ANY OF
OUR AFFILIATE COMPANIES BE LIABLE FOR ANY OF THE FOLLOWING:
 IN CONNECTION WITH THESE TERMS OR WECHAT OR WECHAT SOFTWARE,
FOR ANY DAMAGES OR LOSSES CAUSED BY:
 A. ANY NATURAL DISASTER SUCH AS FLOODS, EARTHQUAKES,
PANDEMICS OR EPIDEMICS;
 B. ANY SOCIAL EVENT SUCH AS WARS, RIOTS OR GOVERNMENT ACTIONS;
 C. ANY COMPUTER VIRUS, TROJAN HORSE OR OTHER DAMAGE CAUSED BY
MALWARE OR HACKERS;
 D. ANY MALFUNCTION OR FAILURE OF OUR OR YOUR SOFTWARE, SYSTEM,
HARDWARE OR CONNECTIVITY;
 E. IMPROPER OR UNAUTHORISED USE OF WECHAT OR WECHAT
SOFTWARE;
 F. YOUR USE OF WECHAT OR WECHAT SOFTWARE IN BREACH OF THESE
TERMS;
 G. ANY REASONS BEYOND OUR REASONABLE CONTROL OR
PREDICTABILITY; OR
 H. FAILURE TO SAVE OR BACK UP ANY DATA OR OTHER CONTENT;
 ANY LOSS ARISING FROM ANY CONTENT, PROGRAMS OR SERVICES
PROVIDED BY ANY PARTY OTHER THAN US (OR OUR AFFILIATES);
 ANY LOSS OR DAMAGE WHICH ARE NOT FORESEEABLE, INDIRECT,
SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES OR
LOSSES. FOR THE PURPOSES OF THIS CLAUSE, LOSS OR DAMAGE IS
FORESEEABLE IF EITHER IT IS OBVIOUS THAT IT WILL HAPPEN OR IF, AT
THE TIME THE CONTRACT WAS MADE, BOTH WE AND YOU KNEW IT MIGHT
HAPPEN; AND/OR
 ANY:
o LOSS OF USE;
o LOSS OR INTERRUPTION OF BUSINESS;
o LOSS OF REVENUES;
o LOSS OF PROFITS;
o LOSS OF GOODWILL;
o LOSS OR DESTRUCTION OF CONTENT OR DATA.

Nothing in these Terms limits or excludes any of the following liabilities, except to the extent
that such liabilities may be waived, limited or excluded under applicable laws and regulations:

 any liability for fraud;

 any liability for negligently caused death or personal injury;
 any liability for gross negligence or wilful misconduct; or
 any other liability to the extent that such other liability cannot be waived, limited or
excluded under applicable laws and regulations.
NOTWITHSTANDING ANY OTHER PROVISIONS OF THESE TERMS, NOTHING IN
THESE TERMS LIMITS OR EXCLUDES ANY OF YOUR STATUTORY RIGHTS IN YOUR
JURISDICTION (INCLUDING ANY RIGHTS UNDER APPLICABLE CONSUMER
PROTECTION REGULATION), TO THE EXTENT SUCH STATUTORY RIGHTS MAY
NOT BE EXCLUDED OR WAIVED UNDER APPLICABLE LAWS AND REGULATIONS.

YOU AGREE THAT YOU (AND YOUR ORGANISATION, IF YOU ARE USING WECHAT
OR WECHAT SOFTWARE ON BEHALF OF SUCH ORGANISATION) INDEMNIFY US
AND OUR AFFILIATE COMPANIES FROM AND AGAINST ANY CLAIM, SUIT,
ACTION, DEMAND, DAMAGE, DEBT, LOSS, COST, EXPENSE (INCLUDING
LITIGATION COSTS AND ATTORNEYS' FEES) AND LIABILITY ARISING FROM:

 A. YOUR USE OF WECHAT OR WECHAT SOFTWARE; OR

 B. YOUR BREACH OF THESE TERMS.

NO LIABILITY FOR THIRD PARTIES

As set out in the "Third Party Content and Services" and "Third Party Software" sections of these
Terms, various third parties may provide certain content, services or software within WeChat.

THESE TERMS GOVERN THE RELATIONSHIP BETWEEN YOU AND US (AND, WHERE
RELEVANT, OUR AFFILIATE COMPANIES). YOUR DEALINGS WITH ALL THIRD
PARTIES (INCLUDING THOSE FOUND THROUGH, PROMOTED THROUGH,
ACCESSED VIA HYPERLINK THROUGH OR OTHERWISE THROUGH WECHAT), ARE
SOLELY BETWEEN YOU AND THE RELEVANT THIRD PARTY. SUBJECT TO
MANDATORY APPLICABLE LAWS AND REGULATIONS, WE AND OUR AFFILIATE
COMPANIES HAVE NO LIABILITY TO YOU IN RELATION TO ANY THIRD PARTIES
(INCLUDING ANY CONTENT, SERVICES OR SOFTWARE PROVIDED BY SUCH THIRD
PARTIES WITHIN WECHAT), NOTWITHSTANDING YOUR ENGAGEMENT WITH ANY
SUCH THIRD PARTIES THROUGH WECHAT.

TERMINATION

These Terms will apply to your use of WeChat until your access to WeChat is terminated by
either you or us.

You may terminate your use of WeChat, or any of the services accessible therein, at any time
(including if we have told you about an upcoming change to all or part of WeChat or these
Terms which you do not agree to). If the terminated service is a paid service, we may deduct
from any refund a reasonable proportion of such fee as compensation for the costs incurred by us
in ending the relevant service.

We may suspend or terminate your access to your account or any or all of WeChat:

 if we undertake maintenance or support of WeChat;

 to make changes to WeChat as notified by us to you;
  if we reasonably believe that you have breached these Terms;
 if your use of WeChat creates risk for us or for other users of WeChat, gives rise to a
threat of potential third party claims against us or is potentially damaging to our
reputation;
 if you fail to use WeChat for a prolonged period;
 if such suspension or termination is required due to applicable laws; or
 to the extent permitted by applicable laws and regulations, for any other reason in our
sole and absolute discretion,

and where reasonably practicable, we will give you advance notice of any suspension or
termination.

If we suspend your access to any or all of WeChat then, to the extent permitted by applicable
laws and regulations in your jurisdiction:

 a. you remain responsible for all fees accrued through the date of suspension (including
where the fees were incurred before suspension date but performance of the relevant
obligations were after the suspension date); and
 b. you remain responsible for any applicable fees for any part of WeChat to which you
continue to have access.

If your access to WeChat is terminated (in whole or in part) by you or us, you agree that:

 a. all of your rights under these Terms will terminate;

 b. you remain responsible for all fees accrued through the date of termination (including
where the fees were incurred before termination date but performance of the relevant
obligations were after the termination date); and
 c. you will immediately permanently delete all copies of WeChat Software to which the
termination relates and you will immediately cease accessing and using any such WeChat
Software.

Retention and back-up of Your Content

Following termination of these Terms, we will only retain and use Your Content in accordance
with these Terms and, to the extent Your Content includes Personal Information, the WeChat
Privacy Policy. Subject to the WeChat Privacy Policy and applicable laws and regulations in
your jurisdiction, where we suspend or terminate all or part of WeChat, or where your access to
WeChat is terminated by you or us, we do not guarantee that we will be able to return any of
Your Content back to you and we may permanently delete Your Content without notice to you at
any time after termination. Please ensure that you regularly back up Your Content.

GENERAL

Subject to the applicable laws and regulations in your jurisdiction, these Terms sets out the entire
agreement between you and us in relation to WeChat – you agree that you will have no claim
against us for any statement which is not explicitly set out in these Terms. The words "include"
and "including" are to be construed without limitation. The invalidity of any provision of these
Terms (or parts of any provision) will not affect the validity or enforceability of any other
provision (or the remaining parts of that provision). If a court holds that we cannot enforce any
part of these Terms as drafted, we may replace those terms with similar terms to the extent
enforceable under applicable laws and regulations, without changing the remaining terms of
these Terms. No delay in enforcing any provision of these Terms will be construed to be a
waiver of any rights under that provision. Any rights and obligations under these Terms which
by their nature should survive, including any obligations in relation to the liability of, or
indemnities (if any) given by, the respective parties, will remain in effect after termination or
expiration of these Terms.

No person other than you and us will have any right to enforce these Terms, whether pursuant to
the Contracts (Rights of Third Parties) Act 2001 (Chapter 53B) of Singapore or otherwise, and
you may not delegate, assign or transfer these Terms or any rights or obligations under these
Terms without our prior consent. We may freely assign or transfer these Terms or our rights and
obligations under these Terms, in whole or in part, without your prior consent or prior notice to
you. We may freely sub-contract any part of our performance of these Terms at any time,
without your prior consent or prior notice to you.

GOVERNING LAW AND DISPUTE RESOLUTION

Except to the extent that:

 a. any applicable additional terms incorporated into these Terms provide differently, or
 b. the applicable laws and regulations of your jurisdiction mandate otherwise (for
example, you may have statutory rights in your jurisdiction in relation to bringing or
defending claims in a local court (including small claims court)):
 these Terms and any dispute or claim arising out of or in connection with these Terms
will be governed by the law of Singapore; and
 any dispute, controversy or claim (whether in contract, tort or otherwise) arising out of,
relating to, or in connection with these Terms, including their existence, validity,
interpretation, performance, breach or termination, will be referred to and finally resolved
by arbitration administered by the Singapore International Arbitration Centre under the
Arbitration Rules of the Singapore International Arbitration Centre in force when the
Notice of Arbitration is submitted. The seat of the arbitration will be Singapore. There
will be one arbitrator only. The arbitration proceedings will be conducted in English.

WECHAT TERMS OF SERVICE (USA-SPECIFIC TERMS)

If you are a user of WeChat in the USA, the below Additional Terms: (a) are incorporated into
these Terms; (b) apply to your use of WeChat; and (c) override the head terms of these Terms to
the extent of any inconsistency.

If you are a user of WeChat in the United States of America, the following terms expressly
replaces the above "Governing Law and Dispute Resolution" section of these Terms.
If you live in (or, if a business, your principal place of business is in) the United States, the laws
of the state where you live govern all claims, regardless of conflict of law principles, except that
the Federal Arbitration Act governs all provisions relating to arbitration. You and we irrevocably
consent to the exclusive jurisdiction and venue of the state or federal courts of California, for all
disputes arising out of or relating to these Terms that are heard in court (excluding arbitration).

EACH OF THE PARTIES HERETO IRREVOCABLY WAIVES ANY AND ALL RIGHT TO
TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION IN ANY LEGAL
PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE
TRANSACTIONS CONTEMPLATED HEREBY.

In the event of a dispute, you and we agree to try for sixty (60) days to resolve it informally. If
you and we are unable to come to informal resolution within sixty (60) days, you and we agree to
binding individual arbitration before the American Arbitration Association ("AAA") under the
Federal Arbitration Act ("FAA") (with such arbitration to be conducted under the AAA's
Commercial Arbitration Rules), and not to sue in court in front of a judge or jury. Instead, a
neutral arbitrator will decide and the arbitrator's decision will be final except for a limited right
of appeal under the FAA. Class action lawsuits, class-wide arbitrations, private attorney-general
actions, and any other proceeding where someone acts in a representative capacity are not
allowed, and nor is combining individual proceedings without the consent of all parties. These
Terms govern to the extent they conflict with the AAA's Commercial Arbitration Rules or
Consumer Arbitration Rules. You and we must file in arbitration any claim or dispute (except
intellectual property disputes) within one year from when it first could be filed. If the class action
waiver is found to be illegal or unenforceable as to all or some parts of a dispute, then those parts
won't be arbitrated but will proceed in court, with the rest proceeding in arbitration. If any other
provision of these provisions regarding arbitration is found to be illegal or unenforceable, that
provision will be severed but the rest of these provisions regarding arbitration still apply.

If you are a California resident, then (except to the extent prohibited by applicable laws) you
agree to waive California Civil Code Section 1542, and any similar provision in any other
jurisdiction (if you are a resident of such other jurisdiction), which states: "A general release
does not extend to claims that the creditor or releasing party does not know or suspect to exist in
his or her favor at the time of executing the release and that, if known by him or her, would have
materially affected his or her settlement with the debtor or released party”.

WECHAT TERMS OF SERVICE (AUSTRALIA-SPECIFIC TERMS)

If you are a user of WeChat in Australia, the below Additional Terms: (a) are incorporated into
these Terms; (b) apply to your use of WeChat; and (c) override the head terms of these Terms to
the extent of any inconsistency.

All express or implied guarantees, warranties, representations, or other terms and conditions
relating to these Terms or their subject matter, not contained in these Terms, are excluded from
these Terms to the maximum extent permitted by applicable laws and regulations.
Nothing in these Terms excludes, restricts or modifies any guarantee, warranty, term or
condition, right or remedy implied or imposed by any applicable laws and regulations which
cannot lawfully be excluded, restricted or modified.

If any guarantee, condition, warranty or term is implied or imposed by any applicable laws and
regulations and cannot be excluded (a “Non-Excludable Provision”), and we are able to limit
your remedy for a breach of the Non-Excludable Provision, then our liability for breach of the
Non-Excludable Provision is limited to one or more of the following at our option:

 in the case of goods, the replacement of the goods or the supply of equivalent goods, the
repair of the goods, the payment of the cost of replacing the goods or of acquiring
equivalent goods, or the payment of the cost of having the goods repaired; or
 in the case of services, the supplying of the services again, or the payment of the cost of
having the services supplied again.

WECHAT TERMS OF SERVICE (UNITED KINGDOM AND EUROPEAN

UNION-SPECIFIC TERMS)

If you are a user of WeChat and located in the United Kingdom or European Union, the below
Additional Terms: (a) are incorporated into these Terms; (b) apply to your use of WeChat; and
(c) override the head terms of these Terms to the extent of any inconsistency.

Refund of your purchases

If you have purchased and paid for a WeChat product or service provided by us (and not by any
third parties), you may receive a refund for such purchase if we receive a refund request from
you within 14 days from the date you completed the relevant purchase. If you have already used
a portion of the relevant product or service, you will receive a refund for the unused portion only.
In the case of a download or streaming product, you acknowledge that by proceeding to
download or stream such product, you will not be entitled to a refund of such purchase.

We set out further information within the relevant WeChat services and applicable Additional
Terms in relation to how you can submit your refund request.

Dispute Resolution – European Union Only

Notwithstanding the "Governing Law and Dispute Resolution" section of these Terms, if you
reside in the European Union and are a "consumer" as defined under the EU Directive
83/2011/EU, any dispute, controversy or claim (whether in contract, tort or otherwise) between
us and you, arising out of, relating to, or in connection with these Terms will be referred to and
finally resolved by the court of your place of residence or domicile. You can also file a complaint
at the online platform for alternative dispute resolution (ODR-platform). You can find the ODR-
platform through the following link: [Link]

Loss or damage
If any WeChat services or features which we have supplied damages a device or digital content
belonging to you and this is caused by our failure to use reasonable care and skill we will either
repair the damage or pay you reasonable compensation for such damage. However, we will not
be liable for damage which you could have avoided by following our advice to apply an update
offered to you free of charge or for damage which was caused by you failing to correctly follow
installation instructions or to have in place the minimum system requirements advised by us. We
only supply WeChat and the services or features accessible via WeChat for domestic and private
use. If you use WeChat or the services or features for any commercial or business purpose we
will have no liability to you for any loss of profit, loss of business, business interruption, or loss
of business opportunity.

DSA Single Point of Contact for EU Commission and Member State Authorities

In compliance with Article 11 of the DSA, we have designated a specific channel for
communications regarding the DSA with relevant regulatory bodies. All such authorities should
direct their DSA related inquiries and correspondence to [Link]@[Link]. The
email address serves as the single electronic point of contact for the European Commission,
Member States’ Authorities, and the European Board for Digital Services concerning the DSA.

For effective communication, we request that all messages to this address include the following
information:

 In the subject line and body of the email, the name of the relevant online service/product
in which the communications relate to (if applicable)
 The sender‘s full name
 The designation of the EU-based authority they represent
 A contact email affiliated with the respective authority for any necessary follow-up.
Preferred language(s) for communication: English. Dutch can also be used for
communication if required.

DSA Single Point of Contact for users

In compliance with Article 12 of the DSA, our designated electronic single point of contact for
users in the EU is: policy@[Link].

WECHAT TERMS OF SERVICE (SINGAPORE-SPECIFIC TERMS)

Unless you have provided your consent, or to the extent otherwise described in our Privacy
Policy, we will only use your information for the following purposes:

 for planning requirements in relation to network operations or network maintenance for

any service provided by us, excluding activities which are commercial in nature such as
business, market or product research or development;
 for facilitating interconnection and inter-operability between us and such other
telecommunication licensee for the provision of services;
 for the provision of assistance to law enforcement, judicial or other government agencies;
 for compliance with any regulatory requirement imposed by the Info-communications
Media Development Authority authorizing the use of your information (for example, for
the provision of directory assistance services);
 for managing bad debt and preventing fraud related to the provision of services; and/or
 for the provision of mobile roaming-related information to in-bound mobile roaming
customers in Singapore.