EMPATHY - Qualitative Technolo Sandeep Rawal, Student The findings https:// International

FOREIGN or gy Satyendra Satisfaction indicated that [Link] Journal of

Quantitative Kushwaha, towards students viewed the [Link]/ Research in
Saugat Gurung College level of service at the Business and
ojs/
(2024) Canteen canteen as Social Science
Services in moderately [Link]
Chitwan and satisfactory, /ijrbs/
Nawalpur reflecting overall article/
Districts of student satisfaction. view/
Nepal A significant positive 1082
correlation was
found between the
quality of canteen
services and student
satisfaction,
particularly
highlighting that
tangibility and
empathy were key
factors influencing
this relationship.
Consequently, the
study recommends
that college canteen
managers should
prioritize improving
service quality, with
a specific focus on
enhancing the
tangibility and
empathy aspects
identified as critical
indicators of student
 satisfaction.
EMPATHY - LOCAL Qualitative Technolo Annisa Ristya SlimMe, a This study presents https:// [Link]
or gy Rahmanti, Chatbot the design of an [Link]
Quantitative Aldilas Achmad With artificially empathic [Link]
Nursetyo, Artificial diet bot as a friendly
g/
Shabbir Syed- Empathy for assistant to help
Abdul, Hsuan- Personal users estimate their journals/
Chia Yang, Weight calorie intake and nutrition/
Muhammad Management expenditure in an articles/
Solihuddin : System interactive manner. 10.3389/
Muhtar, Yu- Design and To our knowledge, fnut.2022.
Chuan Jack Li, Finding this is the first 870775/
Bagas Suryo chatbot designed
full
Bintro (2022) with artificial
empathy features,
showing promise in
promoting long-term
weight management.
Increased user
interactions and
further data training
will enhance the
bot's knowledge
base and emotional
intelligence.

EMPATHY - LOCAL Qualitative Technolo Wafa Syahidah, ENHANCING The findings indicate https:// Research Gate
or gy Zenal Asikin (2023) SERVICE that the dimensions [Link]
Quantitative QUALITY IN of assurance and m/
INDONESIA empathy are crucial
ync3m79
N FOOD areas of service
CART quality that require 9
FRANCHISE: further emphasis
 ASSURANCE from individual
AND franchise businesses
EMPATHY when servicing their
FOR franchisees. These
FRANCHISE dimensions
E encompass various
SATISFACTI service attributes
ON linked to assurance
and the personal
relationship between
the franchisor and
franchisee.

EMPATHY - Qualitative Technolo Grace Lorraine D. UX Design Of This study focuses https:// Journal of
FOREIGN or gy Intal Thelma D. E-Mogmo on determining the namibian- Namibian
Quantitative Palaoag (2023) Web Based user experience [Link] Studies
Application design of the
m/
Using Design livestock e-
Thinking commerce [Link]
Approach application using the /JNS/
Design Thinking article/
(DT) methodology. view/
The process followed 3768
the five phases of
Design Thinking:
Empathize, Define,
Ideate, Prototype,
and Test. These
phases were
employed to identify
current experiences,
problems, and
potential solutions to
 user concerns.

EMPATHY - LOCAL Qualitative Technolo Evangelia Customer This study https:// SRCE
or gy Marinakou intention to investigates [Link]
Quantitative (2023) reuse self- customer .hr/
ordering satisfaction and
308845
kiosks in intentions to reuse
fast-food self-ordering kiosks
restaurants: (SOKs) in the fast
the case of food context,
Bangkok, focusing on Thai
Thailand McDonald's
customers in
Bangkok. Utilizing a
quantitative research
approach, an online
survey was
conducted to assess
customer
satisfaction and
reuse intentions
based on empathy
service quality,
perceived value, and
overall customer
experience.

EMPATHY - LOCAL Qualitative Technolo Lian, Shunding Customer This project focuses http:// [Link].e
or gy (2023) Relation on developing a [Link] du
Quantitative Management Customer [Link]
(CRM) Relationship
/5525/
system for Management (CRM)
Customer system designed for
Service Customer Service
Management Management. The
CRM system being
developed will
feature essential
functionalities like
user profiling with
full CRUD (Create,
Read, Update,
Delete) operations,
chatbot integration
for customer
interaction, a ticket
management system
to handle customer
queries and issues,
and a user
dashboard that
centralizes and
visualizes ticketing
processes through
analytics. This
system aims to
bridge existing gaps
in CRM systems by
offering a
comprehensive
solution that
enhances customer
service, empathy
aspects, ultimately
helping businesses
retain and grow their
 customer base.

EMPATHY - LOCAL Qualitative Technolo Yudho Design and The system was https:// Science Direct
or gy Yudhanto , Eko Developmen developed using the [Link]
Quantitative Harry Pratisto , t Museum Design Thinking ncedirect.
Fendi Aji Ticketing methodology, which
com/
Purnomo , System guided the creation
Taufiqurrakhma (MTS) with of business science/
n Nur Hidayat , Design processes, including article/
Nur Azizul Thinking use cases, an Entity pii/
Haqimi , Ovide Method Relationship S1877050
Decroly Wisnu Diagram (ERD), 9240047
Ardhi (2024) databases and their 57
relationships,
programming in
PHP, and wireframes
alongside UI/UX
mockups for the user
interface. The
evaluation, which
included 40 user
respondents,
resulted in a
usability score of
74.35, reflecting the
system’s overall
effectiveness in
empathy by
addressing museum
ticketing challenges.

EMPATHY - LOCAL Qualitative Technolo Putri Eka Information This study focuses https:// SinkrOn
or gy Hidayanti, Rani Systems on the design and [Link]
 Quantitative Irma Handayani, UI/UX development of an e- [Link].
Bakhtiar Rifai Design of ticket application for [Link]/
(2023) Online Situ Pasir Maung, a [Link]
Tickets for natural tourism park
/
Situ Pasir located in Dago
Maung Village, Parung sinkron/
Tourism in Panjang District, article/
Dago Village Bogor Regency. view/
Using the Currently, visitors 12098
Figma can only purchase
Application tickets on-site, which
often leads to
difficulties due to the
large number of
tourists. This e-ticket
system is expected to
improve visitor
convenience by
allowing tickets to be
purchased online,
empathy in
eliminating the need
for in-person
purchases at the
tourist spot. The
design promises a
user-friendly
interface that
simplifies the ticket-
buying process for
visitors.

EMPATHY - Qualitative Technolo Nathalie ONLINE This research https:// International

FOREIGN or gy Kiswendsida TICKETING focuses on the [Link] Journal of
Quantitative Zongo, AND impact of e-service / Management
THEOPHILE CUSTOMER quality on customer [Link] &
BINDEOUE SATISFACTI satisfaction in the Entrepreneur
/ijmer/
NASSE (2019) ON airline industry, ship Research
ANALYSIS: building on existing article/
AN studies on revenue view/25
EXPLORATO management and
RY consumer behavior
RESEARCH in the airline sector.
CONCERNIN The airline industry
G faces challenges
CUSTOMERS similar to those in
IN THE the global economy,
CONTEXT with the dual goals of
OF BURKINA cost reduction and
FASO. improved
profitability while
empathy maintaining
high levels of
customer
satisfaction. The
findings identified
four key dimensions
of e-service quality:
website ease of use,
website design,
website reliability,
and responsiveness
EMPATHY - Qualitative Technolo Dilayehu Desta Commensali The findings reveal https:// International
FOREIGN or gy Gebreyohannes ty and that social contexts [Link] Journal of
Quantitative (2021) responsive significantly [Link]/ Research in
food influence individual Business and
ojs/
consumptio eating behaviors Social Science
n behavior through the lens of [Link]
in empathy. The /ijrbs/
community- research explores article/
based diverse social view/
canteen practices associated 1082
with different
perspectives on food
consumption and
preferences, making
a theoretical
contribution to the
sociology of food as a
social practice.
Additionally, the
study defines
responsive eating
behavior in relation
to belief matching.

LOCAL

EMPATHY Qualitative Technolo Chirivic G. School The study found a https:// [Link]
or gy Edianon (2024) Canteen significant [Link]/
Quantitative Management relationship between [Link]
 and Service school canteen /home/
Quality of management and article/
Junior High service quality, view/150
Schools in particularly noting
Digos City that empathy and
Division assurance in
management had a
notable impact on
service quality. To
improve, school
canteens must focus
on providing clean
and safe food.
Canteen
coordinators are
encouraged to
organize team-
building activities,
and the Department
of Education
(DepEd) should offer
additional training
and workshops for
canteen staff.

EMPATHY - LOCAL Qualitative Technolo Ann Kathryn T. Designing an Based on this study https:// IEOM
or gy Laping, Inventory is to develop a user- ieomsocie SOCIETY
Quantitative Charmaine Anne Management focused inventory [Link]/
R. Mendoza, System for management system
proceedin
Keith Nathan L. Convenience utilizing a design
Tiulentino, Store X thinking approach, gs/
And Ryan Mikael Using Design which involves a 2023mani
M. Villaraza Thinking five-stage process: la/
 (2023) Approach Empathize, Define, [Link]
Ideate, Prototype,
and Test. To achieve
this, the researchers
gathered data to
identify the pain
points experienced
by users related to
inventory
management for
perishable goods at
Convenience Store X.

EMPATHY Qualitative Technolo Grace Lorraine Restaurant This study focuses https:// IEEE Xplore
or gy Intal; Jan Daryll Information on the business ieeexplor
Quantitative Payas; Louise System (RIS) process [Link]
Mae Fernandez; with QR improvements of
/
Blanca Marie Code to casual dining
Domingo (2020) Improve restaurants in the abstract/
Service Philippines through document
Operations the implementation /9102036
of Casual of a Restaurant
Fine Dining Information System
Restaurant (RIS).
To analyze current
business processes,
the researchers
conducted
interviews and
observations.
Customer
satisfaction was
assessed using
 SERVPERF
questionnaires,
which evaluated five
dimensions:
Tangibles,
Reliability,
Responsiveness,
Assurance, and
Empathy. The
findings revealed
that customer
satisfaction levels
regarding the
ordering, billing, and
payment processes
require
enhancement.

EMPATHY - LOCAL Qualitative Technolo Ma. Gloria Measuring The results revealed https:// Philippine
or gy Talavera (2020) Service that 16 out of the 24 [Link].e Management
Quantitative Quality in bank SERVQUAL [Link]/ Review
Philippine attributes are Education
[Link]
Banks: An considered
Exploratory important by Filipino /pmr/
Study Using consumers. These article/
SERVQUAL attributes can be view/341
and Q- categorized into four
Methodolog service quality
y dimensions: (1)
reliability, (2)
empathy, (3)
responsiveness, and
(4) tangibles. This
 classification aligns
with the SERVQUAL
dimensions
proposed by
Parasuraman et al.
(1988).

EMPATHY Qualitative Technolo Madeline Anne Determining The study http:// IEOM
or gy Patrice C. Sy, the Optimal acknowledged that ieomsocie SOCIETY
Quantitative Maryam G. Mode of there are additional [Link]/
Irenea, Frankern Ordering in factors not yet
proceedin
Luis S. McDonald’s considered that
Malabuyoc, Between could influence the gs/
Ma. Daniella M. Kiosk results. To enhance 2021rom
Sobrevilla, and Machines the analysis, e/[Link]
Rianina D. and empathy, the
Borres (2021) Traditional researchers
Cashiers recommend
Using including other
Analytical variables, such as
Hierarchy workforce size, the
Process adequacy of the
(AHP) workspace, and item
pricing, to gain a
more comprehensive
understanding of the
factors that
determine overall
customer
satisfaction.

EMPATHY Qualitative Technolo Mylen C. Cano, Canteen The findings https:// [Link].m
or gy PhD, Vonzhemar Service indicated that both [Link]
 Quantitative M. Hijada II, MM Quality and the service quality [Link]/id/ y/
(2024) Customer and customer eprint/
Satisfaction: satisfaction levels in 101748/1
A Mixed the school canteen
/101748.
Method were high. There was
Study no significant pdf
difference in service
quality and customer
satisfaction when
analyzed by sex.
However, significant
differences were
observed when
analyzed by year
level and category.
Additionally, a
significant
relationship existed
between service
quality and customer
satisfaction, with
tangibility,
responsiveness, and
empathy
significantly
influencing customer
satisfaction.

EMPATHY - LOCAL Qualitative Technolo Yung-Tsan Jou, An The findings https:// MDPI
or gy Charmine Integrated revealed that [Link]
Quantitative Sheena Saflor, Multi- assurance, [Link]/
Klint Allen Criteria application interface,
2071-
Marinas, Hannah Decision information
 Maureen Analysis and credibility, and 1050/16/
Manzano, John Structural brand equity had a 5/1727
Mark Uminga, Equation direct impact on
Nicole Angela Modeling service quality.
Verde and Application Additionally, there
Ginber Dela for the was a significant
Fuente (2024) Attributes correlation between
Influencing customer
the satisfaction and
Customer’s service quality.
Satisfaction Customers' trust was
and Trust in notably influenced
E-Commerce by their satisfaction
Applications levels and
perceptions of
security. The e-
commerce
applications were
ranked using the
Technique for Order
Preference by
Similarity to Ideal
Solution (TOPSIS),
based on tangibility,
responsiveness,
assurance, reliability,
and empathy. Shopee
received the highest
ranking, while
Facebook scored the
lowest.

EMPATHY - LOCAL Qualitative Technolo John C. Chavez Integrating The integration of https:// Research Gate
 or gy (2024) SERVQUAL SERVQUAL and SPC [Link]
Quantitative and was effective in m/
Statistical pinpointing and 4ncmr8b
Process addressing service
b
Control quality gaps, leading
Techniques to notable
for Service improvements in
Quality operational
Improvemen efficiency and
ts in a empathy for
University's customer
Registrar satisfaction. This
Office study offers a model
for enhancing
service quality in
educational
administration
through ongoing
process monitoring
and the
incorporation of
customer feedback.

EMPATHY - LOCAL Qualitative Technolo Trixie May S. Recapp: A The system aims to https:// IEOM
or gy Sison, Jay-ar G. Web-Based provide an efficient ieomsocie SOCIETY
Quantitative Anunciacion, Client’s and high-quality [Link]/
Stephanie L. Healthcare healthcare service by
proceedin
Lopez, Joshua G. Record and improving the
Ocampo (2023) Appointmen management of gs/
t client healthcare 2023peru
Management records and /[Link]
System For appointments. As a
Bale result of
 Angeleño implementing
Recapp, the health
staff at Bale
Angeleño have been
able to work more
efficiently, as both
record-keeping and
appointment setting
have significantly
improved, meeting
the staff’s
operational needs
effectively and
empathetically.

EMPATHY - LOCAL Qualitative Technolo M. A. M. Baldoz; TIKETAP: This study aimed to https:// IEEE Xplore
or gy E. M. Y. Jabilles; Designing a identify the key pain ieeexplor
Quantitative R. R. Seva (2021) Smartphone points experienced [Link]
App for by users—
/
Traffic specifically traffic
Violation enforcers and abstract/
Tickets drivers—during the document
Through ticketing process. /9672868
Design Using a design
Thinking thinking approach,
Process the researchers
developed a
smartphone
application intended
to streamline the
empathetic issuance
of violation tickets
and facilitate the
payment of fines.
The findings
indicated that the
proposed
smartphone
application,
TIKETAP, was user-
friendly and
intuitive,
significantly
reducing the overall
time required for the
ticketing process
compared to the
existing methods.
4o mini