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Patient-Centered Care's Impact on ED Visits

The document discusses the impact of the patient-centered care (PCC) model on reducing emergency department visits for chronic health conditions. It highlights the importance of self-management support, care coordination, and effective provider-patient communication as key components of the PCC model. The conclusion emphasizes the need for further research to standardize interventions and measure their effects on emergency department utilization.
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0% found this document useful (0 votes)
13 views8 pages

Patient-Centered Care's Impact on ED Visits

The document discusses the impact of the patient-centered care (PCC) model on reducing emergency department visits for chronic health conditions. It highlights the importance of self-management support, care coordination, and effective provider-patient communication as key components of the PCC model. The conclusion emphasizes the need for further research to standardize interventions and measure their effects on emergency department utilization.
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

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Faculty of Science, Chulalongkorn University

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Module 3 Assignment i

Student’s Name

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Course Number: Course Name

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Module 3 Assignment i:

The Impact of the Patient-Centered Care Model in Reducing Emergency Department

Visits Related to Chronic Health Conditions

Chronic illnesses, including diabetes, heart failure, and chronic obstructive pulmonary

disease (COPD), are significant drivers of the emergency department (ED) utilization rate. Such

visits are usually reflective of inadequate outpatient care coordination, inadequate self-care

activities, and inadequate patient-physician communication. Against this backdrop, the patient-

centered care (PCC) model has been developed as a novel nursing approach to managing chronic

illnesses. The PCC aims to enhance patient outcomes and decrease inappropriate emergency

department (ED) utilization by promoting individualized, collaborative, and participatory care.

This review presents the PCC nursing model as a means of reducing the frequency of emergency

department visits through enhanced self-management support, care coordination and continuity,

enhanced continuity and care coordination, and effective provider-patient communication, and

concludes with an analysis of trends, limitations, and gaps in the current evidence base.

Literature Review

While the patient-centered care model is understood as a means of providing care based on

the patient’s preferences, many may not acknowledge the role of such an approach in addressing

the growing cases of increasing emergency visits due to chronic health conditions. The PCC

nursing model provides a reliable framework for nurse practitioners to structure care that aligns

with clients' wants, needs, or preferences. Nonetheless, many healthcare professionals may not

understand that patient-centeredness should always be the overarching aim when developing

healthcare interventions. As reiterated by Edgman-Levitan and Schoenbaum (2021), health care

and health care systems primarily exist to improve individuals’ health and well-being. Therefore,

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even as nurses and other healthcare professionals seek to apply their medical knowledge and

clinical skills, the patient should be considered a co-partner in every move. The same concept

should apply to initiatives seeking to address the ever-growing cases of emergency visits by

patients with chronic health conditions. The PCC model can contribute to such endeavors in

multiple ways, as evidenced by available literature.

Self-Management Support and ED Reduction

Among the fundamental assumptions of the PCC model is facilitating patients' capacity to

care for their health independently. Chen et al. (2024) performed a randomized controlled trial

(RCT) evaluating an eHealth experiential learning program for patients with type 2 diabetes.

Members in the intervention group improved significantly in eHealth literacy, engagement, and

self-management activities compared to the control group. Although the study did not directly

measure ED visits, enhanced self-care of chronic diseases is proven to reduce acute care utilization.

These results suggest that digital education interventions with PCC alignments may indirectly

reduce ED demand.

In a complementary study targeting cancer patients, Mellerick et al. (2023) applied a nurse-

led emergency department avoidance model in a patient-centered approach. This quality

improvement initiative was aimed at cancer therapy patients in an ambulatory setting. The model

provided nurse triage, upfront symptom management, and individualized care planning, through

which avoidable ED visits were significantly decreased. While not an RCT, this study

demonstrates that incorporating nurse-implemented PCC interventions into routine outpatient

oncology practice can decrease the use of emergency services through direct intervention.

Together, these studies confirm the value of PCC-based interventions in strengthening chronic

disease management and preventing inappropriate ED use.

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Integration and Consistency of Healthcare Services

Adequate care coordination and continuity are also key PCC elements that prevent

fragmented care and over-reliance on emergency services. Garg et al. (2024) conducted a 12-

month RCT to determine the impact of telemedicine on chronic care delivery. Care continuity,

medication compliance, and, notably, fewer ED visits were observed in the intervention cohort.

This evidence supports telemedicine as a significant way of expanding PCC practices, especially

for individuals with mobility or transport problems.

As a comparison, Ryan et al. (2023) examined a large-scale multimorbidity-focused PCC

intervention in Ontario. The intervention included care coordination and frequent patient-provider

communication. Despite efforts, there was no statistically significant reduction in ED visits and

hospitalization relative to the control arm. Participants in the intervention did experience more

follow-up visits with primary care providers, which suggests improved access and continuity of

care. The heterogeneous findings may reflect differences in intervention intensity, population

complexity, or follow-up duration. The results highlight the need to optimize PCC models for

multimorbid populations, who may require more intense or prolonged interventions to impact ED

utilization.

Provider-Patient Relationship and Communication Continuity

Effective provider-patient communication—a key characteristic of PCC—has been

associated with greater adherence, trust, and reduced ED visits. Platonova et al. (2024) examined

this relationship in United States Medicaid beneficiaries. They found that patients with greater

communication with their primary care providers and longer-lasting relationships were

significantly less likely to have ED visits. These results emphasize the importance of continuity

and communication in the management of chronic disease. The ability to discuss problems freely

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and receive advice in a timely fashion reduces utilization of emergency services for issues that can

be managed in primary care.

However, this study raises a causality question in that those individuals who repeatedly

communicate with their healthcare providers might, at the same time, have high health literacy and

better self-care habits. Therefore, future randomized controlled trials should attempt to isolate the

quality of communication as an independent variable and test its independent effect on emergency

department use to validate this relationship.

Conclusion

The evidence aligns with the hypothesis that patient-centered care interventions can reduce

ED use by patients with chronic disease through enhanced self-management, continuity of care,

and effective communication by care providers and patients. The reviewed literature findings

indicate that PCC interventions—particularly those incorporating telemedicine, nurse triage, and

electronic health tools—can influence both patient behavior and system utilization. However, the

inconsistency in intervention design, target population, and outcomes measured limits

generalizability. Further research needs to emphasize long-term, standardized RCTs with direct

measurement of ED visits, especially in diverse and high-risk populations. When these gaps are

filled, healthcare systems can better leverage PCC models to reduce preventable ED visits and

improve chronic disease outcomes.

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References

Cheng, Y., Lin, C., Chen, L. A., Hwang, W., Lin, Y., & Chen, Y. (2024). Short-term effects of

an e-health care experiential learning program among patients with type 2 diabetes: A

randomized controlled trial (preprint). Journal of Medical Internet Research, 26, e53509.

[Link]

Edgman-Levitan, S., & Schoenbaum, S. C. (2021). Patient-centered care: Achieving higher

quality by designing care through the patient's eyes. Israel Journal of Health Policy

Research, 10(1), 21. [Link]

Garg, R., Walecha, A., Goyal, V., Mehra, A., Badkur, M., Gaur, R., Choudhary, I. S., & Talwar,

Y. (2024). A 12-month randomized controlled trial to assess the impact of telemedicine

on patient experience and care continuity. Cureus, 16(1), e53201.

[Link]

Mellerick, A., Akers, G., Tebbutt, N., Lane, T., Jarden, R., & Whitfield, K. (2023). Nurse-led

emergency department avoidance model of care for patients receiving cancer therapy in

the ambulatory setting: a health service improvement initiative. BMC Health Services

Research, 23(1). [Link]

Platonova, E., Ning, X., Pan, Y., & Thompson, M. E. (2024). Patient-centered primary care

provider communication and emergency room visits by Medicaid patients in the United

States. Journal of Patient Experience, 11. [Link]

Ryan, B. L., Mondor, L., Wodchis, W. P., Glazier, R. H., Meredith, L., Fortin, M., & Stewart, M.

(2023). Effect of a multimorbidity intervention on health care utilization and costs in

Ontario: Randomized controlled trial and propensity-matched analyses. CMAJ Open,

11(1), E45–E53. [Link]

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