Appendix
Appendix
Questionnaire
Section I: Demographic Profile of the Administrate Bank Employees
1. Name : ……………………………………
2. Age :…………………………………….
3. Gender : Male / Female
4. Religion : Hindu Muslim
Christian Others
5. Marital Status:
6. Educational Qualification : Diploma Graduation
Post Graduation Others ……………
7. Type of Family Setup:
8. Your Monthly Salary (in `) -10000 -15000
(Total emoluments -20000 -30000
including all allowances ) 30001 and above
[Link]’s Total Monthly Expenditure : `. …………….
10. Distance from your Residence to Office : in ……….. kms
11. Mode of Transportation to Reach your Office……………………..
Walk Bus
Two Wheeler Car
Train Others…
12. Working in: ICICI
PNB
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13. Location of the Bank Branch: Rural Urban
14. Designation in the Bank : ……………
Upper middle or Senior Level- Manager
Middle Level– Section Supervisor
Lower Level- Clerical
15. How many Hours do you Work Daily in the Office?
08 hrs 10hrs
12 hrs hrs
16. Number of Transfers that you had from the Date of Joining this Bank…….
0-1 2-4
5-6 6
17. Period of Service in the Current Position:
1-2 years
3-4 years 5-6 years
More than that….
18. Total number of years of Service in the Banking Sector:
1-5
6-10 11-15
16-20 20…
19. What Level of Job Satisfaction do you have?
High Medium
Low Job Satisfaction
20. What is your Stress Level during the following Period?
Period Very High High Normal
Half Yearly A/c Closing
Annual A/c Closing (Year Ending)
End of the Day
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21. How is your Relationship with your Supervisor and Subordinate?
Supervisor Subordinate
S. No. Relationship Factors
Yes No Yes No
1. Ask my opinion
2. They are available when they are needed
3. Easily get angry
4. Positive thinking about my job skill
5. Genuine interest on me
6. No enthusiastic support from them
7. Make best use of my Strengths & Talents
8. Good Communicator
9. Honesty
10. Cool under Pressure
11. Team-Building Skills
12. Problem Solving Skills
13. Co-operation with colleague
14. Jealousy on me
15. Misunderstanding
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Section II: Statements - Level of Work Stress
SA - Strongly Agree A - Agree
D - Disagree SD - Strongly Disagree
Testing Stress Level based on Job Factors
Appropriate Answer for the Following Table)
S. No. Stress at Work Environment SA A D SD
1. I know how to do my job getting well done
2. I have unachievable deadlines at my job
3. If work gets difficult, my colleagues will help me
There is an effective system for reporting and repair of
4. defects
5. I give supportive feedback on the work I do
6. I receive compliments for a job well done
7. I am clear what my duties and responsibilities
Health and safety procedures need to be followed to get
8. the job done
I am expected to take risk to do the job for my colleagues
9. when they take leave
I am clear about the goals and objectives for my
10. department
11. There is friction or anger between colleagues at work
12. I am expected to work long hours to finish my work
I have sufficient opportunities to question managers about
13. change at work
I request training to enable me to be more competent in my
14. position
I Regularly not receiving communication through
15. company notice board and emails about my job
I avoid promotion because of heavy stress at higher levels
16.
The management shows an interest in my reports or
17. observations
18. I find working procedures easy and logical to follow
If someone criticizes my work, I take it as a pessimistic
19. (Negative) view
20. I feel the work I do consumes my energy
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Section III (A): Testing Reasons for Job Stress based on Common Factors
(Which of the following factors that gives you more stress, Rank them from 1 to 10)
S. No. Factor Rank
1. Not demanding my knowledge at work
2. Not Allowing enough pauses
3. Unable to balance the work with family life
4. Gives job dissatisfaction
5. No chance for promotion
6. Improper communication
7. Inadequate training programme
8. Emotional involvement with Customers
9. Long working hours
10. Ineffective team work
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Section III (B): Statements – Causes for Stress
SA - Strongly Agree A - Agree
DA - Disagree SD - Strongly Disagree
(A) Causes Relating to Role /Task Demand
S. No. SA A DA SD
1. My job is more stressful than others
2. No job security
3. I don’t have enough time to finish my work
4. I don’t have clarity with information relating to my job-role
I have problems among two or more roles which are
5.
incongruent
I am pressurized by the group to work more to achieve realistic
6.
performance targets
7. Cross Functional Exposure (Multi department activities)
8. Lack of opportunities for personal or professional growth
I have work in the environment of more knowledgeable
9.
customers. (product knowledge)
10. Having sufficient tools, equipment or uniform for the job
(B) Work Environment
1. Staff shortage
2. weak security system for bank
3. Lack of rest pauses
4. Threat of violence
5. Not enough space for parking
6. Non Availability of canteen
7. Non availability of printer, scanner, fax and others..
8. Insufficient seating facilities for the customers
9. Health and safety at your work place in general
I am suffering from undesirable working conditions
Noise
Polluted air, water
10.
Poor lighting
Improper temperature
Unsuitable furniture
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(C) Management Policies
1. The number of changes of work process
2. Award and reward for the job well done
3. Communication and consultation by the management
4. Problems and grievances are dealt with by your management
Staff welfare facilities provided by the management are
5.
satisfactory
6. Unnecessary insults by the management
7. Lack of administrative support
My knowledge, skill and ability are not properly used by the
8.
management of the bank
9. Training to do the job and personal career development
10. Essential equipments and evaluation after training
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Section IV: Consequences of Stress (Impact)
(Physical and Psychological Problems)
All the Very Some
S. No. Physical and Psychological Consequences Often Never
Time Often Time
1. Worrying a lot about health & job
2. Lost interest in things
3. Difficulty in concentrating
4. Felt hopeless/depressed
5. Tend to feel worse in the mornings
6. Smoked more
7. Reduction in morale
8. Poor performance
9. Seeking alternative employment
10. Violent behavior
11. Rapid speech
12. Frequent changes in eating habits
13. Taking leave frequently
14. Usage of pan and other drugs
15. Consumption of more tea or coffee
16. Jealousy / Envious
17. Anxiety
18. Sensitive and short tempered
19. Heart pounding or racing
20. Grinding of teeth (even in your sleep)
21. Headache
22. Loss of hunger / Sleeplessness
Excessive sweating (e.g. hands, face,
23. armpits, palms etc.)
24. Absentminded / Mind Upsetting
25. Pain in the lower back
26. Muscle pain
27. Hair loss
28. lose weight
29. Racing Pulse /Blood Pressure
30. Sexual Problem
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Section V: Stress Management – Managing Job Stress
(Coping with the Stress)
S. No. Coping with the Stress Always AA* MOT* ST* Rarely Never
1. Exercise regularly
2. Eat a healthy diet
Reduce consumption of coffee
3. and tea
Avoid alcohol, cigarettes, and
4. drugs
5. Get enough sleep
Saying "No" for unknown task
6.
Break large tasks into small size
7. portions
8. Believe in yourself
Stop saying negative things to
9. yourself
Thinking today is a better day
10. rather than tomorrow will be a
better day
11. Meditation
12. Congratulate yourself
Improving Interpersonal
13. Relationship
Consult your employee /
14. employer for support
Stay within established work
15. hours
* AA- Almost always, MOT-Most of the Time, ST- Some Time.
16. When you encounter a problem, you...
[ ] Take it as a challenge. [ ] Blame others for the problem.
[ ] Think about what necessary steps to take to deal with it.
17. If a person you are waiting for is late, you?
[ ] Find something to distract myself with while waiting.
[ ] Read a good book or take in the sights and relax.
[ ] Get annoyed and angry.
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18. During a vacation you
[ ] Go everywhere I can go to. [ ] Relax. [ ] Find it difficult to relax.
19. When something forces you to change your lifestyle, you?
[ ] Accept the changes. [ ] Learn how to deal with the changes.
[ ] Complain about it.
20. How do you feel your work now?
[ ] Engaging [ ] Amusing [ ] Difficul
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