MODULE CH NO CHAPTER NAME

1 Banker-Customer Relationship
2 AM L- KYC Guidelines
3 Operational Aspects of KYC
4 Opening Accounts of Various Types of Customers
5 Operational Aspects of Deposit Accounts
6 Operational Aspects of Handling Clearing/Collection/Cash
7 Banker's Special Relationship
8 Foreign Exchange Remittance Facilities for Individuals
9 Operational Aspects of NRI Business
10 Foreign Currency Accounts for Residents and Other Aspects
Module A : General Banking Operations 11 Cash Management Services and its Importance
12 Payment and Collection of Cheques and Other Negotiable Instruments
13 Responsibility of Paying Bank
14 Responsibility for Collecting
15 Bank Ancillary Services
16 Financial Inclusion & Financial Literacy
17 Customer Service Guidelines
18 Duties & Rights of a Banker and Customer Rights
19 Grievance Redressal & RBI Integrated Ombudsman Scheme 2021
20 The Consumer Protection Act. 2019: Preamble, Extent and Definitions
21 The Right to Information Act 2005
22 Principles of Lending, Different Types of Borrowers, and Types of Credit facilities
23 Appraisal and Assessment of Credit Facilities
24 Operational Aspects of Loan Accounts
25 Types of Collaterals and their Characteristics
26 Different Modes of Charging Securities
27 Documentation
28 Non-Performing Assets/Stressed Assets
29 Important Laws Relating to Recoveries of Dues
30 Contracts of Indemnity
31 Contract of Guarantee & Bank Guarantee Letters of Credit
Module B : Functions of Banks
32 Letters of Credit
33 Deferred Payment Guarantee
34 Laws Relating to Bill Finance
35 Personal Finance
36 Priority Sector Advances
37 Agricultrural Finance
38 Finance to MFIs/Co-Lending Arrangements with NBFCs
39 Micro Small and Medium Enterprises in India
40 Government Sponsored Schemes
41 Self-Help Groups
42 Essential of Bank Computerization
43 Operational Aspects of the CBS Environment
44 Alternate Delivery Channels - Digital Banking
45 Data Communication Network and EFT System
Module C : Banking Technology 46 Digital Payment Systems - NPCI
47 Impact of Technology Adoption and Trends in Banking Technology
48 Security Considerations and Mitigation Measures in Banks
49 Operational Aspects of Cyber Crimes/Fraud Risk Management in Cyber Tech
50 Technology Trends in Banking, e-RUPI, Fintech - RegTech, SupTech, Hashtag Banking etc.
51 Ethics, Business Ethics & Banking: An Integrated Perspective
52 Ethics at the Individual Level
Module D : Ethics in Banks and Financial Systems 53 Ethical Dimensional: Employees
54 Work Ethics and the Workplace
55 Banking Ethics: Challenging Dynamics