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Dropbox System Crash Analysis Report

The document reports on various dropbox entries related to system server crashes, native crashes, and application not responding (ANR) events, indicating that no entries were found for the specified searches. It highlights a specific native crash involving the application 'com.ankama.dragnboom', detailing the crash's context, including the process ID, signal received, and backtrace information. The document also notes the duration of each dropbox query, with all searches returning no entries except for the one related to the data app native crash.

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0% found this document useful (0 votes)
11 views4 pages

Dropbox System Crash Analysis Report

The document reports on various dropbox entries related to system server crashes, native crashes, and application not responding (ANR) events, indicating that no entries were found for the specified searches. It highlights a specific native crash involving the application 'com.ankama.dragnboom', detailing the crash's context, including the process ID, signal received, and backtrace information. The document also notes the duration of each dropbox query, with all searches returning no entries except for the one related to the data app native crash.

Uploaded by

yeororlando
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd

------ DROPBOX SYSTEM SERVER NATIVE CRASHES (/system/bin/dumpsys -T 1000 dropbox -p

system_server_native_crash) ------
Drop box contents: 342 entries
Max entries: 1000
Low priority rate limit period: 2000 ms
Low priority tags: {data_app_wtf, keymaster, system_server_wtf,
system_app_strictmode, system_app_wtf, system_server_strictmode,
data_app_strictmode, netstats}
Searching for: system_server_native_crash

(No entries found.)


------ 0.055s was the duration of 'DROPBOX SYSTEM SERVER NATIVE CRASHES' ------
------ DROPBOX SYSTEM SERVER CRASHES (/system/bin/dumpsys -T 1000 dropbox -p
system_server_crash) ------
Drop box contents: 342 entries
Max entries: 1000
Low priority rate limit period: 2000 ms
Low priority tags: {data_app_wtf, keymaster, system_server_wtf,
system_app_strictmode, system_app_wtf, system_server_strictmode,
data_app_strictmode, netstats}
Searching for: system_server_crash

(No entries found.)


------ 0.032s was the duration of 'DROPBOX SYSTEM SERVER CRASHES' ------
------ DROPBOX SYSTEM WATCHDOG CRASHES (/system/bin/dumpsys -T 1000 dropbox -p
system_server_watchdog) ------
Drop box contents: 342 entries
Max entries: 1000
Low priority rate limit period: 2000 ms
Low priority tags: {data_app_wtf, keymaster, system_server_wtf,
system_app_strictmode, system_app_wtf, system_server_strictmode,
data_app_strictmode, netstats}
Searching for: system_server_watchdog

(No entries found.)


------ 0.032s was the duration of 'DROPBOX SYSTEM WATCHDOG CRASHES' ------
------ DROPBOX SYSTEM SERVER ANR (/system/bin/dumpsys -T 1000 dropbox -p
system_server_anr) ------
Drop box contents: 342 entries
Max entries: 1000
Low priority rate limit period: 2000 ms
Low priority tags: {data_app_wtf, keymaster, system_server_wtf,
system_app_strictmode, system_app_wtf, system_server_strictmode,
data_app_strictmode, netstats}
Searching for: system_server_anr

(No entries found.)


------ 0.031s was the duration of 'DROPBOX SYSTEM SERVER ANR' ------
------ DROPBOX SYSTEM APP CRASHES (/system/bin/dumpsys -T 1000 dropbox -p
system_app_crash) ------
Drop box contents: 342 entries
Max entries: 1000
Low priority rate limit period: 2000 ms
Low priority tags: {data_app_wtf, keymaster, system_server_wtf,
system_app_strictmode, system_app_wtf, system_server_strictmode,
data_app_strictmode, netstats}
Searching for: system_app_crash

(No entries found.)


------ 0.032s was the duration of 'DROPBOX SYSTEM APP CRASHES' ------
------ DROPBOX SYSTEM APP NATIVE CRASHES (/system/bin/dumpsys -T 1000 dropbox -p
system_app_native_crash) ------
Drop box contents: 342 entries
Max entries: 1000
Low priority rate limit period: 2000 ms
Low priority tags: {data_app_wtf, keymaster, system_server_wtf,
system_app_strictmode, system_app_wtf, system_server_strictmode,
data_app_strictmode, netstats}
Searching for: system_app_native_crash

(No entries found.)


------ 0.035s was the duration of 'DROPBOX SYSTEM APP NATIVE CRASHES' ------
------ DROPBOX SYSTEM APP ANR (/system/bin/dumpsys -T 1000 dropbox -p
system_app_anr) ------
Drop box contents: 342 entries
Max entries: 1000
Low priority rate limit period: 2000 ms
Low priority tags: {data_app_wtf, keymaster, system_server_wtf,
system_app_strictmode, system_app_wtf, system_server_strictmode,
data_app_strictmode, netstats}
Searching for: system_app_anr

(No entries found.)


------ 0.038s was the duration of 'DROPBOX SYSTEM APP ANR' ------
------ DROPBOX DATA APP NATIVE CRASHES (/system/bin/dumpsys -T 1000 dropbox -p
data_app_native_crash) ------
Drop box contents: 342 entries
Max entries: 1000
Low priority rate limit period: 2000 ms
Low priority tags: {data_app_wtf, keymaster, system_server_wtf,
system_app_strictmode, system_app_wtf, system_server_strictmode,
data_app_strictmode, netstats}
Searching for: data_app_native_crash

========================================
2025-06-03 13:32:35 data_app_native_crash (text, 2596 bytes)
Process: [Link]
PID: 20267
UID: 10281
Flags: 0x30a8be44
Package: [Link] v1020203 (1.2.2)
Foreground: Yes
Process-Runtime: 1016522
Build: samsung/a31nndx/a31:12/SP1A.210812.016/A315GDXS5DXA1:user/release-keys
Loading-Progress: 1.0

*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Build fingerprint:
'samsung/a31nndx/a31:12/SP1A.210812.016/A315GDXS5DXA1:user/release-keys'
Revision: '3'
ABI: 'arm64'
Processor: '0'
Timestamp: 2025-06-03 13:32:34.611467176-0500
Process uptime: 11s
Cmdline: [Link]
pid: 20267, tid: 20496, name: FMOD Studio sam >>> [Link] <<<
uid: 10281
signal 6 (SIGABRT), code -1 (SI_QUEUE), fault addr --------
Abort message: 'FORTIFY: pthread_mutex_lock called on a destroyed mutex
(0xb4000078c696cd80)'
x0 0000000000000000 x1 0000000000005010 x2 0000000000000006 x3
00000078b4787610
x4 0000000080808080 x5 0000000080808080 x6 0000000080808080 x7
8080808080808080
x8 00000000000000f0 x9 00000078bf0d10d8 x10 ffffff00fffffbdf x11
0000000000000001
x12 0101010101010101 x13 00000000683f3fc0 x14 001d4b345d2577dc x15
0000000000000028
x16 00000078bf1a6d20 x17 00000078bf181400 x18 0000000000000001 x19
00000000000000ac
x20 0000000000004f2b x21 00000000000000b2 x22 0000000000005010 x23
00000000ffffffff
x24 00000078b4787cb0 x25 00000078b4787cb0 x26 00000078b4788000 x27
0000000000026000
x28 0000000000024000 x29 00000078b4787690
lr 00000078bf1329d4 sp 00000078b47875f0 pc 00000078bf132a04 pst
0000000000000000
backtrace:
#00 pc 0000000000089a04 /apex/[Link]/lib64/bionic/[Link]
(abort+180) (BuildId: 9f4160992bb8de5917fe05c216139614)
#01 pc 000000000008b864 /apex/[Link]/lib64/bionic/[Link]
(__fortify_fatal(char const*, ...)+124) (BuildId: 9f4160992bb8de5917fe05c216139614)
#02 pc 00000000000ee1d4 /apex/[Link]/lib64/bionic/[Link]
(HandleUsingDestroyedMutex(pthread_mutex_t*, char const*)+60) (BuildId:
9f4160992bb8de5917fe05c216139614)
#03 pc 00000000000edff8 /apex/[Link]/lib64/bionic/[Link]
(pthread_mutex_lock+176) (BuildId: 9f4160992bb8de5917fe05c216139614)
#04 pc 0000000000096610 /system/lib64/libc++.so (std::__1::mutex::lock()+8)
(BuildId: 704beb380ce242d5338c2a1f30efc0fd)
#05 pc 0000000000016040 /system/lib64/[Link] (AAssetManager_open+64)
(BuildId: b6e390d484d0d09738f08e4ca2426a58)
#06 pc 00000000000c752c
/data/app/~~fEgTOxDy-rZ6RpM-LcW9rA==/[Link]-Fe3I-cyJLKs9FEUpC0-
TWQ==/lib/arm64/[Link]

------ 0.038s was the duration of 'DROPBOX DATA APP NATIVE CRASHES' ------
------ DROPBOX DATA APP CRASHES (/system/bin/dumpsys -T 1000 dropbox -p
data_app_crash) ------
Drop box contents: 342 entries
Max entries: 1000
Low priority rate limit period: 2000 ms
Low priority tags: {data_app_wtf, keymaster, system_server_wtf,
system_app_strictmode, system_app_wtf, system_server_strictmode,
data_app_strictmode, netstats}
Searching for: data_app_crash

(No entries found.)


------ 0.031s was the duration of 'DROPBOX DATA APP CRASHES' ------
------ DROPBOX DATA APP ANR (/system/bin/dumpsys -T 1000 dropbox -p data_app_anr)
------
Drop box contents: 342 entries
Max entries: 1000
Low priority rate limit period: 2000 ms
Low priority tags: {data_app_wtf, keymaster, system_server_wtf,
system_app_strictmode, system_app_wtf, system_server_strictmode,
data_app_strictmode, netstats}
Searching for: data_app_anr
(No entries found.)
------ 0.032s was the duration of 'DROPBOX DATA APP ANR' ------

Common questions

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The low priority rate limiting, exemplified by a period of 2000 ms, helps in managing the frequency of logging crash reports, ensuring that system resources are not overwhelmed by excessive logging activity. This mechanism prevents log spamming from frequent, non-critical events while maintaining a focus on high-priority issues, thereby optimizing the overall log performance and resource utilization .

The timestamp in the document, such as '2025-06-03 13:32:34.611467176-0500,' allows developers to correlate the crash with specific actions or states of the application at that time. It helps in identifying patterns or causes for the crashes based on when they occur, which is critical for determining if the crashes are related to specific user actions, code paths, or environments .

'Build fingerprints,' such as 'samsung/a31nndx/a31:12/SP1A.210812.016/A315GDXS5DXA1:user/release-keys,' provide specific details about the build version and configuration of the device on which the crash occurred. This information is vital in crash data analysis as it helps identify whether crashes are tied to certain device configurations, builds, or system updates. It also aids in replicating the environment under laboratory conditions for testing and debugging, ensuring that developers can reproduce and fix the issue accurately .

The dropbox logs for system and application crashes are characterized by their structure and content. Each log is specific to a certain type of crash, such as 'system_server_native_crash,' 'system_app_crash,' 'data_app_native_crash,' etc. They store entries up to a maximum of 1000 with a low priority rate limit period of 2000 ms. Furthermore, they contain a list of low priority tags like 'data_app_wtf,' 'system_server_wtf,' and others, which are not inherently found within the logs but are crucial for organizing the crash reports .

The 'BuildId,' such as '9f4160992bb8de5917fe05c216139614,' uniquely identifies the version of the binary code, crucial for debugging, as it ensures that the exact binary used during the crash is analyzed. This is particularly important in complex environments with multiple builds and can help track changes over different build versions to identify when a bug was introduced or resolved. It allows developers to differentiate between builds of the same application or library, aiding precise tracking and resolution of issues .

The duration of searching through dropbox entries, such as '0.032s,' indicates the time taken to query and retrieve crash logs. Short durations signify efficient log retrieval systems that minimize performance overhead. However, if the duration were significantly longer, it could point to potential performance bottlenecks, especially during critical system operations where timely access to log entries is needed for real-time diagnostics and corrective measures .

The 'Abort message' provides crucial insight into the cause of native crashes by highlighting specific issues, such as 'pthread_mutex_lock called on a destroyed mutex.' This message indicates a concurrency issue where the mutex is being used after it has been destroyed, leading to an application crash. Understanding this message allows developers to pinpoint the defect within the code that manipulates thread synchronization, and assists in reproducing and resolving the issue .

The 'Process-Runtime,' such as '1016522,' presumably describes the amount of time in milliseconds that the process had been running before the crash occurred. This information is crucial in app crash investigations as it helps determine if the crash was triggered immediately at startup or after extended operation, which can lead to insights into whether the cause was a result of a recent change, memory exhaustion, or a cumulative resource leak .

The processor architecture information, such as 'ABI: arm64,' is crucial for interpreting crash logs because it determines the binary format of the code that was running when the crash occurred. Different architectures may exhibit distinct behaviors in terms of memory handling, instruction sets, and optimization capabilities, all of which can influence how and why a crash happens. Furthermore, this information is essential for ensuring that debugging tools and methods are appropriately aligned with the binary's architecture to accurately trace and resolve crash sources .

'pthread_mutex_lock' plays a key role in ensuring data synchronization in multi-threaded applications by controlling access to shared resources, preventing race conditions. However, using it on a destroyed mutex, as indicated in the abort message, can lead to undefined behavior and crashes. Proper mutex lifecycle management is crucial, including initialization, locking, unlocking, and eventual destruction. Mismanagement can lead to concurrency issues, such as deadlocks or data corruption, and requires rigorous testing and validation during development .

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