TEACHER’S NOTES
WORKSHEETS, ACTIVITIE S & GA ME S Business Email Structure
Activity Type Introduction
Vocabulary and Writing In this business email structure worksheet, students review
Exercises: matching, the structure of a typical business email and practice using the
categorising, writing structure to write emails.
emails
Procedure
Focus Give each student a copy of the two-page worksheet.
Business email structure
Students begin by reading an email and matching its parts with
labels.
Aim
Exercise A - Answer key
To review the structure of
a typical business email 1. e 2. c 3. i 4. f 5. a 6. h 7. b 8. g 9. d
and practice using it to
write emails. Next, students sort phrases according to the part of a business
email they can be used in.
Preparation Exercise B - Answer key
Make one copy of the
1. b, c 2. g, h, k 3. e, j
two-page worksheet for
4. f 5. d, l 6. a, i
each student.
After that, students write an email according to a given scenario,
Level following the structure of the email in Exercise A.
Upper-intermediate (B2) Exercise C - Possible answer
AB Company's product catalog
Time
45 minutes Dear Mr. Smith,
It was great to meet you at the trade show today. Thank you for
your inquiry about AB Company.
Here is the catalog you requested. I have attached it as a PDF.
Based on our discussion, I think our new Blizzard model might
suit your needs.
Don't hesitate to contact me if you have any questions.
I look forward to hearing from you.
Sarah Chang
When the students have finished, they revise and edit their email
with a partner using a set of questions to help provide useful
suggestions to improve their partner's work.
(continued on the next page)
Note: This resource can be edited using a PDF editor.
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TEACHER’S NOTES
WORKSHEETS, ACTIVITIE S & GA ME S Business Email Structure
Activity Type Procedure continued
Vocabulary and Writing Finally, the students write a new email for a different scenario,
Exercises: matching, revising and editing their email with their partner as before.
categorising, writing
emails Exercise E - Possible answer
Questions from our meeting yesterday: please reply ASAP
Focus
Business email structure Dear Mrs. Thompson,
Thank you for meeting with us yesterday. We believe our team is
Aim a good fit for your project.
To review the structure of However, we would like to ask several questions before we
a typical business email continue. Please find them in the attached document. We need
and practice using it to your answers to finish preparing an estimate for you.
write emails.
If you could let us know the answers as soon as possible, it would
be a great help.
Preparation
Make one copy of the Thank you for your time.
two-page worksheet for
each student. Oliver Wilson
Level
Upper-intermediate (B2)
Time
45 minutes
Note: This resource can be edited using a PDF editor.
[Link] © 2021 Permission granted to reproduce for classroom use.
BUSINESS EMAILS
WORKSHEETS, ACTIVITIE S & GA ME S Business Email Structure
A. Read the following email and match its parts with the labels below.
(a) The latest draft specification
(b) Dear Ms. Jones,
(c) It was a pleasure to talk with you last week. Your input was extremely helpful.
(d) I just wanted to send you the latest draft of the specification. (e) You can find it in the
attached PDF. (f) Section 6 has been rewritten following your suggestions. Sections 2 and
4 also contain important updates.
(g) I would appreciate it if you and your team could review the new draft. If possible, could you
send me your feedback by next Friday?
(h) Kind regards,
(i) George Thomas
1. Attachments ........ 4. More information ........ 7. Opening salutation ........
2. Previous contact ........ 5. Subject line ........ 8. Call to action ........
3. Signature ........ 6. Closing salutation ........ 9. Purpose ........
B. Sort these phrases according to the part of a business email they can be used in.
a. Thank you for your time.
b. Good afternoon,
c. Hi Robert,
d. Let me know if you have any questions.
e. Here are the design samples you requested.
f. I have attached it as a Word document.
g. Thank you for your inquiry about XYZ, Inc.
h. It was great to meet you at the trade show today.
i. I look forward to hearing from you.
j. However, we would like to ask you several more questions.
k. Thank you for taking the time to meet with us on Tuesday.
l. If you could let us know as soon as possible, it would be a great help.
1. Greeting .................... 4. Attachments ....................
2. Previous contact .................... 5. Call to action ....................
3. Purpose .................... 6. Closing ....................
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BUSINESS EMAILS
WORKSHEETS, ACTIVITIE S & GA ME S Business Email Structure
C. You met Mr. Smith earlier today at a trade show. He asked for your company's
catalog. Write an email to him attaching the catalog. Also, offer to answer any
questions he has and add other information, e.g. a product recommendation.
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D. Now, revise and edit your email with a partner. Try to make useful suggestions to
improve your partner's work. Consider these points:
1. Does it follow the structure of the example in Exercise A? Is anything missing or extra?
2. Is it clear and easy to understand? Is it polite?
3. Is the call to action specific?
4. Are there other phrases you could use instead?
E. Your company had a meeting with Mrs. Thompson yesterday about a project you
might collaborate on together, but you still have some more questions. Write an
email to her, adding information to explain why you need her answers quickly. Ask
her to respond as soon as possible.
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F. Revise and edit your new email with your partner as before.
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