SAMPLE EXAM QUESTIONS

Question 1
Activity Statement: 4.1 Understand the factors that impact the work that you are doing
You are tasked with analyzing why a recently implemented process is underperforming. Which factor
should you consider FIRST?

A. The tools and resources available to support the process’s success, including software systems and
training programs
B. The external environmental conditions influencing organizational operations, including market trends
and competitor offerings
C. Stakeholder attitudes and perceptions about the change, including resistance or lack of engagement
D. The alignment of the process with organizational strategy, including business objectives and strategic
outcomes

Correct answer: D
Rationale: Ensuring alignment with the organization’s business objectives provides a benchmark against
which solution performance can be assessed.

Question 2
Activity Statement: 4.2 Analyze the impact of proposed changes
A business analysis professional is reviewing a company’s existing order management system before
recommending changes. What is the primary objective of analyzing the current state?

A. Understand stakeholder workflows, processes, and systems to identify impacted areas.

B. Identify managers who will interact with the proposed changes when the system has been implemented.
C. Develop a prototype for testing the future system design before implementation.
D. Create a risk management strategy, risk plan, and risk matrix for challenges during implementation.

Correct answer: A
Rationale: Assessing the current state ensures that the professional identifies areas impacted by changes.

1 Sample Exam Questions

 Question 3
Activity Statement: 4.3 Support the implementation of changes
During a change implementation, you observe a delay in meeting milestones. Which action is MOST appropriate?

A. Escalate the issue immediately to senior management and suggest a resolution.

B. Inform customers about the delay and seek their input on alternative approaches.
C. Adjust the plan and communicate updated timelines to stakeholders.
D. Postpone further monitoring activities until the next milestone review is scheduled.

Correct answer: C
Rationale: Adjusting the plan ensures proactive management while keeping stakeholders informed.

Question 4
Activity Statement: 5.1 Elicit needs from stakeholders
A stakeholder struggles to articulate their needs during a workshop. How should you approach this situation?

A. Suggest potential solutions that align with broader industry best practices.
B. Conduct a follow-up interview that uses targeted and clarifying questions.
C. Focus on capturing the needs the stakeholder is comfortable expressing.
D. Ask other stakeholders to provide their perspective on the stakeholder’s needs.

Correct answer: B
Rationale: Follow-up interviews with targeted questions help uncover needs that stakeholders may initially
find hard to articulate.

Question 5
Activity Statement: 5.2 Capture and refine the needs elicited from stakeholders
You have documented stakeholder needs, but a requirement for a new feature remains unclear. What
should you do NEXT?

A. Submit the ambiguous requirement to the approval team for further clarification.
B. Collaborate with the stakeholder to refine and confirm the ambiguous requirement.
C. Consult the development team to determine the technical feasibility of the requirement.
D. Remove the unclear requirement from the documentation to avoid confusion.

Correct answer: B
Rationale: Revisiting stakeholders ensures the requirement is well understood and meets their
expectations.

2 Sample Exam Questions

 Question 6
Activity Statement: 7.3 Manage collaboration and relationships with stakeholders
A stakeholder requests a feature that exceeds the initiative budget and timeline constraints. What is the
MOST appropriate response?

A. Approve the feature and request additional funding from the management team.
B. Reject the feature, as it cannot be accommodated within the current scope.
C. Assess the feature’s feasibility and recommend a viable alternative solution.
D. Deprioritize the feature but include it in future project considerations.

Correct answer: C
Rationale: Analyzing feasibility and suggesting alternatives balances stakeholder expectations with
constraints.

Question 7
Activity Statement: 6.1 Participate in validating solutions to ensure they meet the need
During user acceptance testing (UAT), a key feature does not function as expected. What is the FIRST step
you should take?

A. Halt all testing activities so you can focus on resolving the issue.
B. Document the issue and discuss next steps with the implementation team.
C. Escalate the problem to senior management for their input on the resolution.
D. Continue testing other features and add the non-functioning feature to the risk register.

Correct answer: B
Rationale: Documenting and discussing the issue ensures transparency and informs subsequent actions.

Question 8
Activity Statement: 8.3 Communicate the value of initiatives or solutions to stakeholders
Which of the following BEST communicates the value of a new solution to stakeholders?

A. A detailed report justifying the 40 work hours and resources invested in the project
B. A breakdown of implementation timelines to show how the solution meets deadlines
C. A comprehensive list of technical specifications and features of the solution
D. A presentation showing how the solution will reduce costs by 20% and increase efficiency

Correct answer: D
Rationale: Quantifying value (cost reduction) is more compelling and aligned with business goals, whereas
the alternatives primarily discuss project metrics.

3 Sample Exam Questions

 Question 9
Activity Statement: 9.2 Understand the environmental constraints in which your organization operates
Your organization’s policy limits access to certain external tools that could streamline project activities.
How can you maximize efficiency while adhering to the policy?

A. Implement the tool into the project knowing it will address the needs of your stakeholders.
B. Identify alternative tools or processes that comply with organizational policies.
C. Proceed without using the tool, documenting the potential inefficiencies caused.
D. Pause the initiative until the policy is reviewed and possibly updated.

Correct answer: B
Rationale: Identifying alternatives ensures progress while complying with constraints.

Question 10
Activity Statement: 9.3 Understand the impact of technology trends on your initiative
You are exploring the use of an emerging technology for a new initiative. What is the FIRST step you should
take?

A. Conduct a risk-benefit analysis to determine the technology’s relevance and implications.

B. Develop a prototype using the new technology to validate its potential benefits.
C. Consult senior leadership to gather their support for adopting the technology.
D. Have development set up a sandbox environment so that you can test the technology safely.

Correct answer: A
Rationale: Evaluating risks and benefits is critical to ensuring the technology aligns with initiative goals
before seriously considering it.

4 Sample Exam Questions