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Hawlt Internship Insights and Analysis

The summer internship project report details Alia Sharma's experience at Hawlt, a SaaS platform for PG accommodations in India, where she contributed to customer onboarding and property listing optimization. The report includes a strategic analysis of the company, highlighting its strengths, weaknesses, opportunities, and threats, as well as business objectives and recommendations for future growth. Key learnings from the internship include insights into the property-tech ecosystem and effective communication strategies with stakeholders.

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Vanshika Agrawal
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0% found this document useful (0 votes)
4 views6 pages

Hawlt Internship Insights and Analysis

The summer internship project report details Alia Sharma's experience at Hawlt, a SaaS platform for PG accommodations in India, where she contributed to customer onboarding and property listing optimization. The report includes a strategic analysis of the company, highlighting its strengths, weaknesses, opportunities, and threats, as well as business objectives and recommendations for future growth. Key learnings from the internship include insights into the property-tech ecosystem and effective communication strategies with stakeholders.

Uploaded by

Vanshika Agrawal
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Summer Internship Project Report

On Hawlt: Simplifying PG Accommodations

Submitted By
Alia sharma
MBA-I [V sem]
Roll No: 04

Department of Management Technology


Shri Ramdeobaba College of Engineering and Management

2023-24
Executive Summary

During my internship at Hawlt, a SaaS-based platform for PG accommodation in India, I


gained significant insights into the real estate industry, especially in the context of rental
property management. My role involved assisting with customer onboarding and property
listing optimization. I contributed to enhancing tenant experience by refining user support
systems and managing property owner queries. Key learnings include the understanding of
the property-tech ecosystem and effective communication strategies with different
stakeholders (tenants and property owners).

Acknowledgements
I extend my gratitude to the entire team at Hawlt for their guidance, particularly my
supervisor, Suraj sharma and Ankush, who provided constant mentorship throughout my
internship. I would also like to thank Taniya yadav, Vanshika Agrawal, Mayuresh for their
support and collaboration during my time at the company.

Table of Content
1. Overview of the Company
2. Strategic Analysis
- SWOT Analysis
- PESTL Analysis
3. Specialization Wise Description
- Marketing and Customer Service
4. Business Objectives
- Objectives
- Targets and Achievements
5. Conclusion
6. Recommendations

1. Overview of the Internship Company

1.1 The Company


Hawlt is a Bangalore-based SaaS platform founded in 2024, aimed at simplifying the search
and management of PG accommodations across India. The platform connects property
owners with tenants through an easy-to-use app that makes property management
seamless. Hawlt operates in the rapidly growing prop-tech sector, leveraging technology to
provide a hassle-free living experience for tenants and a smooth property management
process for owners.
Vision: To revolutionise the way people find and manage PG accommodations in India.
Mission: To make property management more transparent and efficient, ensuring hasslefree
living experiences for tenants and simplified management for property owners.

Mission evaluation:

Component Present(Y/N)

Customers Yes

Products / Services Yes

Markets Yes

Strategy for survival, growth, profitability Yes

Philosophy Yes

Technology Yes

Self-concept Yes

Concern for public image Yes

1.2 The Customers

Hawlt primarily serves two customer segments:


[Link]: Individuals, mainly working professionals and students, seeking PG
accommodations close to their workplaces or educational institutions.
[Link] Owners: Individuals or businesses owning PG accommodations who want an
easy way to manage listings, tenants, and rental agreements.

1.3 The Competition

Hawlt competes with other prop-tech platforms such as NoBroker, Zolo, and Nestaway.
These platforms offer similar services but often involve broker commissions or less intuitive
user interfaces. Hawlt distinguishes itself by eliminating brokerage fees and providing a
userfriendly platform.

1.4 The Environment

The demand for rental properties, especially in metropolitan areas like Bangalore, is
increasing as more professionals and students migrate to cities. The platform’s real estate
sector is influenced by urbanization, employment opportunities, and evolving digital solutions
for property management.

1.5 The Technology

Hawlt utilizes modern technology to enhance its platform's functionality. The app is designed
for ease of use, allowing tenants to find accommodations quickly and efficiently. Property
owners benefit from an intuitive management interface that streamlines property listings,
tenant communications, and payments. The use of data analytics helps Hawlt refine its
services based on user behavior and preferences.

1.6 Terminology

Understanding specific terminology in the real estate and SaaS industry is essential for
effective communication within the company. Key terms include:
•SaaS (Software as a Service): A software distribution model in which applications are
hosted by a service provider and made available to customers over the internet. •PG
Accommodation: A type of rental arrangement where tenants pay for lodging and
shared facilities, typically aimed at students and young professionals.

2. Strategic Analysis

2.1 SWOT Analysis

Strength: Weaknesses:

● User-friendly interface, ● Limited brand awareness as a new


● Brokerage-free model, startup.
● Efficient property management tools.

Opportunities: Threats:

● Expansion into tier-2 cities ● Established competitors like Nestaway


● Increasing demand for rental and
properties.

2.2 PESTL Analysis

-Political: Government regulations on rental agreements and property taxes can impact
operations.
-Economic: The increasing cost of living and real estate prices in metropolitan areas boosts
demand for affordable PG accommodations.
-Social: Urbanization and the influx of students and working professionals drive the need for
more housing options.
-Technological: Advancements in SaaS platforms provide opportunities to improve customer
service and efficiency.
-Legal: Compliance with local rental laws and regulations is crucial for platform credibility.

Force Strength(High,Medium,Low)

Threat of New Entrants: Low

Bargaining Power of Suppliers: Medium

Bargaining Power of Buyers: Medium

Threat of Substitutes: Low

Competitive Rivalry: Medium

3. Specialization Wise Description

Marketing and Customer Service


Hawlt focuses on digital marketing, primarily using social media to attract tenants. The
customer service team is responsible for handling inquiries from both tenants and property
owners, ensuring a smooth onboarding process.

- Promotion Strategies: Online marketing through social media platforms.


-Customer Service: A dedicated support team ensures queries are resolved efficiently,
enhancing user satisfaction.

4. Business Objectives

4.1 Objectives:

Increase user base: Attract more tenants and property owners to the Hawlt platform.
Enhance user experience: Improve the ease of use and satisfaction for both tenants and
property owners.
Expand market reach: Explore opportunities to expand Hawlt's services to other cities or
regions in India.
Strengthen brand awareness: Increase brand recognition and reputation in the PG
accommodation market.

4.2 Targets:
Monthly active users: Aim for a specific number of monthly active users on the platform.
Revenue growth: Set targets for revenue generation through subscription fees or other
monetization strategies.
Customer satisfaction: Establish benchmarks for customer satisfaction and aim to exceed
them.
Market share: Target a specific market share within the PG accommodation industry.

4.3 Strategies adopted:

Marketing and promotion: Implement effective marketing campaigns to reach the target
audience.
Product development: Continuously improve the Hawlt platform based on user feedback and
market trends.

4.4 Mid-Course Correction:

Regular monitoring: Track progress towards targets and identify areas for improvement.
Adjustments: Be prepared to make necessary adjustments to the strategy if needed.
Problem-solving: Address any challenges or hurdles encountered along the way.

4.5 Limitations:

Resource constraints: Consider limitations in terms of budget, manpower, or technology.


Market competition: Acknowledge the competitive landscape and potential challenges.
Regulatory environment: Be aware of any relevant regulations or legal restrictions.

4.6 Conclusion:

This internship at Hawlt provided me with practical insights into the operations of a startup,
allowing me to apply my academic knowledge in real-world settings.

4.7 Recommendations:

- Increase brand visibility through targeted marketing campaigns.


- Expand the service to other metro cities like Mumbai and Delhi.
- Introduce a loyalty program for long-term tenants to enhance customer retention.

4.8 Learning in the Executive Training:

This experience has significantly enhanced my understanding of HR and marketing practices


in a startup environment, equipping me with skills that will benefit my future career.

4.9 Awards/Rewards/PPO Received:

I was fortunate to receive positive feedback from my mentors, which reinforced my


commitment to excelling in my future roles.

Common questions

Powered by AI

Hawlt's strategic objectives include increasing its user base by attracting more tenants and property owners, enhancing user experience through improved platform usability and satisfaction, and expanding market reach to new cities or regions in India. Additionally, Hawlt aims to strengthen its brand awareness within the PG accommodation market. These objectives are supported by targeted marketing campaigns, rigorous product development based on market feedback, and setting benchmarks for customer satisfaction and market share growth .

Hawlt uses modern SaaS technology to enhance its platform for both tenants and property owners. Their app is designed for ease of use, allowing tenants to quickly find accommodations, while providing property owners with an intuitive management interface for seamless property listings, tenant communications, and payment processing. Data analytics is also utilized to refine services based on user behavior and preferences, thus improving overall efficiency and user satisfaction .

Hawlt has implemented several strategies to improve its market share in the PG accommodation industry. These include effective marketing campaigns primarily through social media for broader reach, continuous product development based on user feedback and market trends, and setting specific targets such as increasing monthly active users and revenue growth. Additionally, Hawlt aims to enhance user experience and expand its market reach into other cities, which are integral components of its strategy to capture more market share .

Urbanization and the influx of students and professionals significantly increase the demand for PG accommodations. As more individuals move to metropolitan areas for work and study, the need for affordable housing solutions rises. This demographic shift results in heightened interest in rental properties, particularly in cities like Bangalore, where employment and educational opportunities attract such populations. This demand trend benefits platforms like Hawlt, which can capitalize on the growing need for smart, efficient housing solutions .

To increase Hawlt's user base, it is crucial to enhance brand visibility through targeted marketing campaigns focusing on digital platforms with high engagement from the target audience. Implementing loyalty programs for long-term tenants can improve retention and attract new users through word-of-mouth. Expanding services to other metropolitan areas like Mumbai and Delhi would tap into larger markets. Additionally, incorporating advanced data analytics to personalize user experiences and optimize customer engagement could further drive user acquisition .

Hawlt faces potential threats from well-established competitors like Nestaway and NoBroker, which have already secured a significant share of the prop-tech market. The competitive rivalry is heightened by these platforms' established brand recognition and resource allocation. Additionally, market conditions such as changing regulations, rising real estate costs, and the economic volatility influencing spending on housing impact Hawlt's operational environment. Despite its unique value propositions, Hawlt must navigate these threats carefully to maintain and grow its market position .

Hawlt's brokerage-free model benefits its customer segments significantly. Tenants, including working professionals and students, benefit financially from avoiding additional brokerage fees, making accommodation more affordable and straightforward. Property owners benefit from increased exposure and a hassle-free management process without the need to pay brokers, thus enhancing their property’s appeal to potential tenants. This model facilitates a direct and efficient connection between tenants and owners, aligning with Hawlt’s mission to provide transparent and efficient property management .

According to Hawlt's PESTL analysis, primary challenges from external factors include government regulations on rental agreements and property taxes that could impact operations, fluctuating economic factors such as the cost of living, and real estate prices boosting demand for affordable accommodations. Social factors like urbanization increase demand for PG accommodations, while advancements in SaaS technology provide competitive opportunities but also require constant innovation. Compliance with local legal regulations is crucial to maintaining credibility, and thus a major external challenge. These factors combined characterize a dynamic environment needing strategic resilience .

Data analytics plays a crucial role in enhancing Hawlt's platform by providing insights into user behavior and preferences. This information enables Hawlt to refine its services, offering tailored experiences that meet the specific needs of tenants and property owners. Analytics help in identifying trends that educate strategic decisions regarding user interface improvements, marketing strategies, and service offerings, ultimately enhancing user satisfaction and engagement and ensuring the platform remains competitive and relevant in the dynamic prop-tech industry .

Hawlt differentiates itself from its competitors in the prop-tech industry primarily through its brokerage-free model and user-friendly interface. While competitors such as NoBroker, Zolo, and Nestaway may involve broker commissions or less intuitive user interfaces, Hawlt eliminates brokerage fees and offers a seamless platform experience. This approach not only attracts more users but also aligns with their mission to make property management more transparent and efficient .

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