Lecture 6
Seble Surafeal ( Bsc. In Pharmacy)
Date: February 25, 2025
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Chapter 4: Providing respectful care for clients
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Define respectful care in healthcare settings
Understand patient- and family-centered care
principles
Discuss dignity, respect, and cultural
sensitivity
Highlight patient rights and shared decision-
making
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Providing care that honors patient dignity,
autonomy, and preferences
Focus on patient-centered and family-
centered approaches
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Patient- and family-centered care:
Patient- and family-centered care is an approach to
the planning, delivery, and evaluation of health care
that is grounded in mutually beneficial partnerships
among health care professionals, patients, and
families. It redefines the relationships in health care
by placing an emphasis on collaborating with people
of all ages, at all levels of care, and in all health care
settings.
This collaboration assures that health care is
responsive to priorities, preferences, and values of
patients and their families. In patient- and family-
centered care, patients and families define their
“family” and determine how they will participate in
care and decision-making.
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Patient-centered care is the practice of caring
for patients (and their families) in ways that
are meaningful and valuable to the individual
patient. It includes listening to, informing
and involving patients in their care.
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Listening to patients and families.
Planning care incorporating their values and
beliefs.
Providing clear, unbiased information.
Encouraging participation in care decisions.
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Acknowledge patient preferences
Engage in active listening
Honor choices instead of imposing decisions
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Incorporating patient and family knowledge,
values, and beliefs in care plans
Avoiding biases in healthcare delivery
Understanding different cultural health
practices
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Dignity: The intrinsic worth of every human
being
Respect: The actions demonstrating
recognition of dignity
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Dignity of human being: This type of dignity is based
on the principle of humanity and the universal worth
of human beings their inalienable rights-which can
never be taken away.
Dignity of personal identity: This form of dignity is
related to personal feelings of self-respect and
personal identity, which also provides the basis for
relationships with other people.
Dignity of merit: This is related to a person’s status in
a society.
Dignity of moral status: This is a variation of dignity
of merit, where some people have a personal status
because of the way they perceived and respected by
others.
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Respect – Self-respect, privacy, confidentiality
Autonomy – Making informed choices
Empowerment – Feeling valued
Communication – Clear, compassionate
interaction
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It is a term which is intimately related to
dignity
It is probably the most important action verb
used to describe how dignity works in
practice
Actions showing respect:
- Paying attention
- Honoring patients’ wishes
- Avoiding harm (insult, injury)
- Treating with fairness and consideration
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Treat clients with courtesy and kindness
Respect patient rights and decisions
Support autonomy and self-care
Ensure privacy and confidentiality
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Patients and families should receive:
- Timely and complete information
- Clear, unbiased explanations
- Encouragement to participate in care
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Shared decision-making involves:
1)Invite the patient to participate: Inviting patients
to participate lets them know that they have
options and that their goals and concerns are a key
part of the decision making process.
2)Present options: Patients need to know the
available options.
3)Provide information on benefits and risks: Provide
balanced information based on the best available
scientific evidence and Check back with patients to
be sure they understand.
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4) Assist patients in evaluating options based
on their goals and concerns: To understand
patients’ preferences, ask them what is
important to them and what they are concerned
about.
5) Facilitate deliberation and decision making:
Let patients know they have time to think things
over, and ask them what else they need to know
or do before they feel comfortable making a
decision.
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6) Assist patients to follow through on the
decision: Lay out the next steps for patients,
check for understanding, and discuss any
possible challenges with carrying out the
decision.
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• Multiple treatment options available
• Uncertainty in best medical choice
• Different risk-benefit perspectives
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• Engaging patients, families, and professionals
in policy and program development
• Involving families in care to improve
outcomes
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- Patient rights are a subset of human rights which can
violated during health by health practitioner.
The Rights of the Patients
[Link] to appropriate medical care and human treatment
2. Right to informed consent
3. Right to privacy and confidentiality
4. Right to information about their condition
5. Right to choose healthcare providers and facilities
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6. Right to self-determination
7. Right to Religious belief
8. Right to Medical Records
9. Right to Leave
10. Right to Refuse Participation in Medical Research
11. Right to Correspondence and to Receive Visitors
12. Right to be informed of His Rights and Obligations as a Patient
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• Overloaded healthcare systems
• Cultural and language barriers
• Implicit biases in patient interactions
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• Training on cultural competency
• Encouraging patient feedback
• Implementing shared decision-making
models
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Thank You!
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