1.
Strategy and Implementation
Different strategies are required for the successful operations of the business and the most
important is to reach customers and develop a strong and long-term relationship with them.
Customer orientation is important for every industry but it is of utmost importance for the
services industry. The businesses like daycare centers have customers that have increased
awareness and high expectations from the business. So, it is important to maintain transparency
while communicating with customers and make sure that they have strong reliability and trust
over business. It helps maximize sales, beat the competition, and increase the revenues of the
business (Baker, 2013). The business will reach customers through online digital marketing
campaigns, because the target market is highly qualified people who have a maximum use of
digital media. The business will develop a Facebook and Instagram page where all the latest
updates regarding the activities of children and improvements in service quality are posted. It
will grab the attention of parents who are in search of an authentic and reliable daycare center for
their children. Besides parents will be reached through social groups and promotional events
will be conducted in the local area where parents will be invited and they will be informed of all
the services and activities that “Happy Child Day Care” will provide to their kids.
4.1 Distribution Channel
Distribution channel is important for every business whether it is operating in any industry. It
plans out how the products or services will be distributed to customers. As a “Happy Child Day
Care Center” is operating in the services industry, it requires a different distribution channel to
reach customers. The most appropriate distribution channel considering the business nature, is
distribution through publications. Most of the service customers are in a habit of proliferation of
publications, as they get the exact information that they need. The business will use the services
of bloggers who will write and publish blogs related to the services of the daycare center. They
will write in detail about all the services that will be provided by benefits, and will also detail the
benefits of these services for children and their parents. The other form of a distribution channel
is the company’s website which will offer visual and written content to the customers about
services. And also it will answer the customer queries regarding the services, and address their
concerns (Doyle, 2009). The business will also provide incentives to c parents in terms of fee
discounts if they refer the daycare center to other parents in their contact.