MODULE

13
PROPERTY SYSTEMS
13A – Information Technology Infrastructure
13B – Telecommunications
13C – Audio/ Visual

HOTEL
DESIGN STANDARDS
January 2012
Courtyard – International Asia Telecommunications – 13B

MODULE

13B
TELECOMMUNICATIONS

HOTEL
DESIGN STANDARDS
January 2012

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13B –Telecommunications Courtyard – International Asia

Table of Contents

13B.1 System Description ............................................................... 1

13B.2 PABX Telephone System ...................................................... 2
13B.3 Telephone Extensions .......................................................... 3
13B.4 Other Communication Systems ........................................... 4
13B.5 Telephone System Equipment Room .................................. 5
13B.6 Acronyms / System Criteria & Guidelines........................... 7
13B.7 System Criteria & Administrative Telephone Guidelines .. 8

Revised : January 2012

Supersedes: January 2011 and all previous versions

Module Organization
• This Module is a part of an integrated series of 17 Modules.
• Coordination with information from other Modules is required.
• The reference symbol <XX> is used to indicate a Module
reference that includes additional information.

Marriott Confidential and Proprietary Information

The contents of the Design Standards are confidential and
proprietary to Marriott International, Inc. and may not be
reproduced, disclosed, distributed or used without the express
permission of an authorized representative of Marriott.
Copyright, Marriott International, Inc., unpublished material. All rights
Reserved.

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13B.1 System Description

A. Project Contact : Marriott International - “MI” - is the
corporate entity that manages this Brand and all MI
hospitality Brands. Contact the MI Design Manager for the
project specific manager referenced by the term “MI”
throughout this Module.
B. Telecommunications: MI criteria requirements for
telecommunications focus on three functional areas;
telephone system, voice mail system and call
accounting system.
1. Quality : Each system shall be a "state of the art"
processor based system configured and designed for
the hospitality industry.
• PBX system : Provide to support traditional
proprietary digital telephones, industry standard
analog telephones, proprietary IP telephones and
SIP based IP telephones.
• Telephones : Meet governing regulatory
requirements such as those provided by the
Federal Communications Commission (FCC)
related to hearing aids worn by hearing impaired
guests.
2. Coordination : Systems shall be compatible and be
able to interface with each other, and with the
Property Management System (PMS). <13A>
3. Approvals : The PMS and the Telecommunications
Systems require approval for use in the country of
installation. The PBX shall also be compatible with
the Public Switched Network in the country of
installation.
C. Administrative Telephone Guidelines: The telephone
system guidelines listed in this Module identify specific
telephone station requirements in each functional space
within the property.
[Link] guideline define a "typical" system, therefore
quantities vary based on the size, design and specific
property program.
2. Variations may be required due to operational
"customs" in a particular country and the project’s
competitive marketplace.
3. Customizing the guidelines for a property is
performed in consultation with MI Operations and the
CTR <13A>.

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13B.2 PABX Telephone System

A. General: Design system to accommodate property

requirements for complete guest, administrative and
property operations.
1. CTR confirms availability of adequate telephone
service, service connection location and name and
address of telephone operating company representative.
2. The Owner purchases the PABX telephone system.
3. See Module <13A>, Section 13A.7 for additional
information.
4. Design Documents: Design Team documents include
space, power, conduit and environmental requirements
coordinated with equipment suppliers.
5. Requirements: MI provides the Owner’s Systems
Consultant with detailed telephone system
requirements.
B. Telephone Equipment Room: See <13A>, Section 13A.8
Provide a dedicated space within the Computer Room or a
dedicated room for telephone equipment, UPS
(uninterrupted power source), and backboard. Consult the
CTR for specific Continent requirements and provide the
following:
1. Adequate room size for planned and related
equipment.
2. Submit to MI for approval an equipment room drawing
that defines the coordinated equipment plan. Submit to
MI for approval. A diagram that defines the preferred
layout is referenced in Module <13A>.
C. Guestrooms: Provide the telephone extension line at the
guestroom writing desk and bedside. Contact the CTR for
the Brand specific telephone line requirements.
1. Provide telephones with volume control handsets and
text telephones as required by governing accessibility
regulations.
2. Mount accessible phones at required mounting height
and clearance.

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D. Suites: Provide phone types at the following locations:

• Desk: cordless phone
• Bedside: corded phone
• Pantry corded wall phone
E. Public Phones (if available): Comply with Interior Design,
finish requirements, ADA requirements and the following:
1. Conduit and electrical power to each phone and proper
back panel housing.
2. Locate one house phone at pay phone enclosure and
provide a house phone jack immediately below the
counter.
3. Verify phone height for chair operation.
4. See Module <2> for “Public Telephones”.
F. Function Spaces: In meeting facilities and pre-function
areas, provide telephone jack outlets.
1. Locate phone jacks in wall base group with other media
facility connections.
2. Provide jacks with direct in-line access (to bypass
operators), when requested by guests and clients.

13B.3 Telephone Extensions

A. General: The system installer prepares a listing of the
property telephone extensions.
1. Contact the CTR <13A> for detailed extension plan.
2. Installer walks the property with property pre-opening
team and designates room names, staff position for
each phone, pager, fax machine and modem
connection.
B. Extensions: The following is a representative listing of
major extension groups:
• 9 = Outside Line
• 0 = Operator
C. Guestrooms: Use 3 to 4 number guestroom number for
the main guestroom phone line.
• Dial 7 or 8 before the number for calling room to room
• Provide direct dial buttons on guestroom phones for
various guest services.
• 2000 = House Phones
• 2400 = Lounge
• 2500 = Fitness Center
D. Offices & Services: Use a four digit dialing plan with the
actual numbering determined by the individual property
and DID number availability from the Local Exchange
Carrier.
• 5000 = Executive Offices
• 5100 = Sales and General Offices

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• 5200 = Accounting
• 5300 = Human Resources
• 5400 = Quality / Training
• 5500 = Security Office
• 5555 = Security Hot Line
• 5600 = Front Desk, Concierge, Bell Captain
• 5700 = Retail / Guest Services
• 5800 = Housekeeping / Laundry
• 5900 = Engineering
E. Food & Beverage / Banqueting: Use a four digit dialing
plan with the actual numbering determined by the
individual property design and DID number availability
from the Local Exchange Carrier.
• 6000 = Restaurant Reservations / Business Center
• 6100 = Banquet Services / Pre-function
• 6200 = Stewarding / Pantries
• 6300 = Lobby Lounge & Bars
• 6400 = Restaurants
• 6500 = Exterior F&B
• 6600 = Room Service
• 6700 = Kitchens
13B.4 Other Communication Systems
A. Equipment - General: Provide other communications
equipment that may include, but not limited to, the
following:
• Radios
• Pagers
• VOIP Wireless telephones <13A>
• Cellular Telephones : Commercially available with push
to talk capability <13A>
B. Radios:
1. System Frequency: UHF, VHF, DCT or other
frequency approved within the country of installation.
2. Control Base Station: Provide desktop microphone and
locate in Security Office <17>.
3. Channels: Four channels minimum to address the
property departments (Security, Engineering,
Housekeeping, etc.) and one channel for emergency
calls transmitted to all channels at once. At larger
properties provide additional channels as needed by
other departments.
4. Repeaters: Locate centrally, two or more repeaters,
power splitter, two antennas (one on roof, and one in
engineering shop) and provide one repeater with
paging capabilities. More repeaters may be required
based on the property design.

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C. Portable Radios: 2-way portable radios.

1. Consult with CTR to determine quantity based on
property size and use by Security, Engineering and
Housekeeping.
2. Designate for Security, Engineering and Housekeeping
and provide departments with pager backup.
[Link] electrical outlets at each department recharging
station.
4. Provide under Operating Supplies & Equipment
(OS&E).
D. Pagers / Mobile Handphones: Provide under OS&E.

13B.5 Telephone Systems Equipment Room

A. Program: See Module <13A>, Section 13A.8 for
additional information. Provide for telephone system
equipment, voice mail system, call accounting system,
(UPS) battery backup system, maintenance terminals,
cable / wire terminations for systems and patch panel.
B. Size / Area: The property size determines requirements,
for example, room sizes may vary as follows:

D. Location: No farther than 305 m (1,000 ft.) from

attendant consoles and above the water table, flood plain
and away from water and moisture sources.
E. Room Environment: Provide a computer room like
environment and locate in close proximity to, or within the
Computer / Telecom Room <13A> <15A>.
1. Design room free from radio frequency interference
including x-ray equipment, hand held transceivers,
radar, radio, microwave, TV transmitters, electrical
transformers etc. unless specifically designed to work
in conjunction and proximity of telephone equipment.
2. To prevent interference from electromagnetic or static
fields, locate the telephone equipment cable risers and
chases away from major electrical equipment such as
large motors, elevator equipment rooms, transformers,
electronic ballasts, etc.
3. Design space as relatively dust free and moisture proof.
4. Avoid locating water pipes in room. Provide drainage
for water cooled air conditioning system properly routed
away from the room. Do not locate room at base of, or
immediately adjacent to, vertical plumbing risers.

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5. If in-room entertainment equipment (such as a movie

system) is located in telephone room, provide more
space, power and comply with room environmental
requirements described above.

F. Main Distribution Frame (MDF): Provide one wall, the

length of the room (longer dimension wall, if rectangular),
with clear space, unbroken by doors, windows, vents, etc.
for placement of MDF.
1. MDF Backboard: 19 mm (¾ inch) plywood (one side
finished) with one coat of fire retardant paint or as
required by governing code.
2. Mount MDF backboard on clear wall and attach to
furring strips offset 10 cm (4 inch) from wall on 60 cm
(24 inch) centers.

G. Floor: Provide anti-static, vinyl composition tile to

eliminate uncontrolled ground paths and electrostatic
charges.
1. Never use carpeting on floor.
2. Prefer, 20 cm (8 inch) high, accessible computer floor.
Design access floor system to support 113 kg / 900
cm² (250 lbs. / sq. ft.) minimum load.
3. When access floor is not provided, mount telephone
system on 24 cm (9.5 inch) raised concrete pad above
the lowest floor level.

H. Fire Protection: See Module <14>. Obtain approval from

Marriott’s Fire Protection Department for applicable fire
protection requirements in room. Provide wire basket
guard on fire sprinklers.

I. Lighting: <15C> Provide adequate lighting for illumination

of telephone equipment and backboard area.
1. Provide 323 Lux 30 foot-candles minimum at floor level.
2. Connect power for emergency lighting to standby
power.

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13B.6 Acronyms / System Criteria & Guidelines

A. Acronyms: The following are typical acronyms used in

this Module and others of this Design Standard. <GR>

1. ACD (Automatic Call Distributor): Telephone

System feature or functionality that allows calls to be
automatically answered and routed based on predefined
set of instructions. Calls are typically queued and
receive delayed announcements informing status of
calls and are connected to staff when available.
2. CDR (Call Detail Recording): Feature in the telephone
system that keeps track of and reports information
on outgoing phone calls. Information such as, “what
telephone line originated the call?; what number was
dialed?; how long the call took?; what is date and time
call was made?”
3. CTR: Continental Technology Representative.
4. DDI (Direct Dialing Inward): Ability to allow callers
outside of the property to reach specific internal PABX
extension line without being transferred by PABX
operator.
5. DID (Direct Inward Dialing): Same feature and
meaning as DDI.
6. DTMF (Dual Tone Multi Frequency): Also known
as, "Touchtone", a push button method of dialing as
opposed to a rotary dial.
7. ISDN (Integrated Services Digital Network): A
standard based digital service for both voice and
data applications provided by telephone companies
throughout the world.
8. RMATS (Remote Maintenance and Testing System):
Provides the telephone system maintenance provider
with the ability to access the telephone system from a
centralized test center via modem or the Internet.
9. SMDR (Station Message Detail Recording): Has the
same meaning as CDR.

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13B.7 Systems Criteria & Administrative Telephone Guidelines

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