MODULE
11
11A – LAUNDRY
11B – HOUSEKEEPING
HOTEL
DESIGN STANDARDS
January 2012
Courtyard – International Asia Housekeeping – 11B
MODULE
11B
HOUSEKEEPING
HOTEL
DESIGN STANDARDS
January 2012
Design Standards - Copyright, Marriott International, Inc. January 2012 11 - C
11B – Housekeeping Courtyard – International Asia
Table of Contents
11B.1 Overview..................................................................... 1
11B.2 Programmed Spaces & Areas .................................. 2
11B.3 System Coordination ................................................ 6
Revised : January 2012
Supersedes: January 2011 and all previous versions
Module Organization
• This Module is a part of an integrated series of 17 Modules.
• Coordination with information from other Modules is required.
• The reference symbol <XX> is used to indicate a Module
reference that includes additional information.
Marriott Confidential and Proprietary Information
The contents of the Design Standards are confidential and
proprietary to Marriott International, Inc. and may not be
reproduced, disclosed, distributed or used without the express
permission of an authorized representative of Marriott.
Copyright, Marriott International, Inc., unpublished material. All rights
Reserved.
11 - D January 2012 Design Standards - Copyright, Marriott International, Inc.
Courtyard – International Asia Housekeeping – 11B
11B.1 Overview
A. Project Contact : Marriott International - “MI” - is the
corporate entity that manages this Brand and all MI
hospitality Brands. Contact the MI Design Manager for the
project specific manager referenced by the term “MI”
through this Module.
B. Program: Provide Housekeeping Facilities to support the
property’s high standards of guest service.
C. Location: Locate in BOH area adjacent to Laundry for
management efficiency and, as near as possible, to
Service Corridor and Service Elevator to minimize travel
by housekeepers.
Design Standards - Copyright, Marriott International, Inc. January 2012 11B - 1
11B – Housekeeping Courtyard – International Asia
D. Size / Area: Comply with the following or as required b
the Facilities Program.
1. Size / Area: 120 m² (1,200 sq. ft.)
2. Doors: Access space through pair of 0.9 x 2 m (3 ft. x
6'-8") doors adjacent to Issue Counter.
3. Ceiling Height: 2.4 m (8 ft.) minimum.
11B. 2 Program Spaces & Areas
A. Programmed Spaces: Accommodate the functions as
outlined in the project Facilities Program and as
illustrated for the following spaces:
Space Size:
Private Open
(See example plan) Sq.m [Link]
Director of Services 9.3 100 X
Housekeeping Manager 7.4 80 X
Housekeeping Supervisor 4.5 48 X
Issue Counter (length) 1.8 6 X
Bulk Storage 42.0 450 X
Lost and Found 6.0 64 X
Glass washing See example plan
Cleaning Equipment 7.4 80 X
Cleaning Chemical See example plan
Station
Housekeeping Laundry 9.0 96 X
Uniform Distribution<11A> See Laundry
B. Steps, Stairs & Ramps: See Module <17> - Loss
Prevention.
C. Windows & Safety Glass: See Modules <GR> and
<17> for window, glass / glazing criteria, restricting
window opening to 10 cm (4 inch) and for safety glass
requirements.
D. Management Offices
1. Director of Services: Typically, located in Laundry area
to serve as Laundry Manager. If Laundry is off-site, the
Director of Services is located in Housekeeping.
11B - 2 January 2012 Design Standards - Copyright, Marriott International, Inc.
Courtyard – International Asia Housekeeping – 11B
2. Housekeeping Manager: Enclosed office area for the
management of housekeeping activities, generally
located convenient to housekeeping entrance.
Housekeeping Manager generally reports to the
Director of Services.
a. Vision Panel: Provide glass vision panel to permit
visual supervision of housekeeping activities while
providing acoustical privacy.
b. Office: May be combined with the office of Director of
Service (Laundry Manager), especially when there
is no on-site central laundry.
c. Equipment: Desk, chair, filing cabinets, PMS <13A>,
telephone. <13C>
3. Housekeeping Supervisor: Position reports to
Housekeeping Manager and is responsible for
managing the logistics of housekeeping assignments
and activities.
a. Locate adjacent to Issue Counter.
b. Open area with desk, chair and PMS <13A>
telephone <13B>.
4. Finishes:
a. Floor: Vinyl composition tile
b. Base: Resilient base
c. Walls: Painted
d. Ceiling: Accessible acoustical tile
E. Open Space: Provide a common area where
housekeepers meet for line up and receive
housekeeping assignments and supplies.
1. Issue Counter: Pass through work counter at service
corridor to facilitate distribution of housekeeping
assignments and supplies.
Design Standards - Copyright, Marriott International, Inc. January 2012 11B - 3
11B – Housekeeping Courtyard – International Asia
a. Size: 1.8 m (6 ft.) long; 1.1 m high and 1 m deep
(3'- 6" x 3 ft.) open to Service Corridor.
b. Counter: High pressure laminate top finish and open
adjustable shelving below.
c. Queuing Area: 1 m (3'-3") deep alcove for full length
of Issue Counter on Service Corridor side.
2. Alcove: On housekeeping side, 1.7 m wide (5'-6")
alcove adjacent to Issue Counter for housekeeping
basket carts.
3. Overhead Rolling Steel Door: Clear head height of 2
m (6'-8"); lockable rolling metal shutter, mounted on
Housekeeping side of opening.
4. Clip Board Space: Wall area convenient to entrance
for mounting clipboards for housekeeping staff; one
clip-board for every 15 rooms.
5. Equipment:
a. Telephone: Wall mounted house phone located in
the open space <13B>
b. Computer (PMS / PBS): See Module <13A>
c. PMS (systems applications): See Module <13A>
F. Secured Bulk Storage: Provide an enclosed, secured
area for storing and controlling reserve housekeeping
materials, bulk supplies, and guestroom related
equipment:
1. Enclosure: Enclose area with solid partition or wire
mesh partition. Extend partition to underside of
structure.
2. Door: Lockable and under the control of the
Housekeeping Manager / Supervisor.
3. Amenity Assembly: Provide counter work area and
bulk storage for assembling guestroom amenity (soap,
shampoo, etc.) baskets for distribution to
housekeeping.
4. Open Shelving: Provide full height metal shelving 0.6
m (2 ft.) deep with 0.9 m (3 ft.) aisles for storing
reserve linens, pillows, cots, guestroom equipment and
bulk housekeeping supplies and equipment.
G. Lost and Found: Provide a separate enclosed and
secured area, room or closet in Housekeeping to store
Guest items turned in as Lost and Found. <17> At larger
hotels, Lost and Found may be located at the Security
Office. At small hotels, Lost and Found is typically
managed in Housekeeping. Verify location with MI.
1. Partition: Wire mesh or solid partition enclosure with
framed door to secure space. Extend partitions to
structure above.
2. Door: Framed door; secure with magnetic encoded
card electronic operated lock with audit record. <17>
11B - 4 January 2012 Design Standards - Copyright, Marriott International, Inc.
Courtyard – International Asia Housekeeping – 11B
H. Housekeepers Storage Cleaning Equipment: Provide
an enclosed room for storing and securing cleaning
equipment and supplies (vacuums, floor care, carpet
cleaning machines, mops, buckets, etc.).
1. Mop Sink: Include to allow convenient servicing of
cleaning equipment.
2. Shelving: Provide shelving for storage of equipment
and supplies.
I. Linen Storage: Provide a secure room with shelving to
store linen and terry materials. May be included in Bulk
Storage.
J. Glass Washing: Provide a work area to wash guestroom
glassware. Facility is independent of kitchen dish
washing to avoid disruption to food services. Within the
open work area, provide the following:
1. Glass Washer: Under counter, rack type in center of
plastic laminate counter top with open shelving below.
2. Work Surface: 0.6 x 2.4 m (2 x 8 ft.).
3. Utility Sink: 30 x 40 cm (12 x 16 inches) built into
counter top.
K. Cleaning Chemical Station: Provide an area for the bulk
storage and distribution of cleaning chemicals to include
the following:
1. Cleaning Chemical Station: A proprietary combination
and distribution system for bulk storage, mixing and
refilling cleaning chemical dispensers used by
housekeepers.
2. Eye Wash Station: <15B> <17> Centrally locate for
shared availability for housekeeping activities.
L. Housekeeping Laundry: Provide a small capacity
laundry to provide limited guest laundry service and to
service housekeeping uses. Include the following
features:
1. Provide utility clothes washer and dryer with adjacent
0.6 m deep x 1.2 m long (2 x 4 ft.) plastic laminate
faced work counter.
2. Provide ironing and sewing areas for limited guest
service.
3. If an on-site laundry and dry cleaning facility is
available, the location of the housekeeping laundry
may be adjusted to share facilities.
M. Sewing / Valet: Typically, located in the Uniform Issue
area <11A>. Locate in housekeeping if Uniform Issue
area is limited or off-site. Uniform Distribution: See
Laundry <11A>. At properties without on-site laundry and
dry cleaning, uniform distribution may be managed within
housekeeping.
Design Standards - Copyright, Marriott International, Inc. January 2012 11B - 5
11B – Housekeeping Courtyard – International Asia
N. Finishes:
1. Floor: Concrete, sealed or epoxy painted
2. Walls: Epoxy Painted
3. Ceiling: Exposed (not painted)
O. FF&E: Provide free standing furniture.
11B.3 System Coordination
A. General: Coordinate with requirements of other Modules
including:
• 7B Guestroom Corridors / Support
• 11A Laundry / Valet Facility
• 13A Technology Infrastructure
• 13B Telecommunications
• 13C Audio / Visual
• 14 Fire Protection / Life Safety
• 15 Mechanical - Plumbing - Electrical
• 17 Loss Prevention
11B - 6 January 2012 Design Standards - Copyright, Marriott International, Inc.